Wednesday, September 1st 2010

Gigabyte Sells HD 5670 512 MB HyperMemory Card as 1 GB

Gigabyte is allegedly into dubious marketing schemes once again. A disgruntled user in East Asia who picked up the company's GV-R567HM-1GI graphics card was shocked to find half the "advertised" memory available to him. The GV-R567HM-1GI is an ATI Radeon HD 5670 based graphics card that physically has only 512 MB of GDDR5 memory, yet advertises on its box and labels that the card provides 1 GB GDDR5 memory with ATI HyperMemory technology. The "HyperMemory" part is very inconspicuous and nowhere on the front box is the actual memory amount mentioned.

For the uninitiated, HyperMemory technology is an age-old technique used by ATI usually on its lowest-end SKUs, to increase the amount of memory available to the GPU, by sharing a fixed amount of memory from the system's main memory. NVIDIA has an identical technology called TurboCache. The allegation here is not entirely that of false marketing, but dubious marketing practices. For starters, the card is a GV-567D5-512I that is rebadged, next, the actual memory amount is not mentioned on the front of the box, making it difficult for unsuspecting buyers who don't know what HyperMemory is, to determine the actual memory, and third, there is pure false marketing involved in calling "512 MB GDDR5 + 512 MB system shared" as "1 GB GDDR5", there's no DDR5 PC memory standard. AMD's guidelines (refer pg. 14) are clear on the matter of dealing with HyperMemory branding. If you come across this card priced close to 1 GB models, you're definitely not signing up for a "1 GB GDDR5 card".
Source: PCDVD
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79 Comments on Gigabyte Sells HD 5670 512 MB HyperMemory Card as 1 GB

#51
Kreij
Senior Monkey Moderator
Gigabyte Marketing Personnel + Swords + Fall on = Restored family honor.

It's the only way. Nothing less will suffice.
Posted on Reply
#52
RadeonProVega
If a box reads 1gb, well that is what you should get, simple as that. The box should of read, 512mb of dddr5 memory.
Posted on Reply
#53
mlee49
W1zzardgpu-z bug
Update title/post 1?
Posted on Reply
#54
loroloco
I wouldn't let this make me not to buy a Gigabyte product anymore, i own some of them and i can say they are very good products, but they should've specified much better the actual amount of memory you're getting, like others said, 512 MB up to 1 GB, not everyone knows what hypermemory means, besides people doesn't always research for hours which card to buy, some just go to the store and ask for a video card with a certain amount of memory (a lot of people do that thinking the more memory it has the better whitout considering the gpu) and buy this one, probably they will never notice it wasn't 1 GB, they don't even know what gpu-z is or how to check the video card installed (not making fun of them but it's true).
Posted on Reply
#55
_JP_
morphyIt's like buying a new processor and all it lists on the box is it's overclocking headroom ie. OC to 4.7GHz!!. What about the stock speed? It could be 2Ghz for all I know. Sure I can look it up on the web but I also want confirmation from this particular box what I am buying.
I'm guessing you didn't buy AMD Athlon (XP, 64/FX) processors because of that.
Posted on Reply
#57
D4S4
and my friends ask me why i despise anything asus/gigabyte :shadedshu
Posted on Reply
#58
a_ump
I guess everyone missed the GPU-Z bug part by w1z
Posted on Reply
#59
masterbw2000
Thanks to the barcode scanner on smart phone (Android or iPhone).

EAN 13:
4719331330156

SN:
103151123902

By the way, this box is sold in Taiwan so no way they gonna do this to themselves in the US (suicide mission?).

It's more like someone tries to hit on Gigabyte, LOL.
Posted on Reply
#60
OnBoard
Uf, not nice, even if I have lots of Gigabyte and have nothing bad to say.

(not that it really matters what amount of memory that card has, it will be too weak to use 1GB of memory to have playable fps)
Posted on Reply
#61
Zubasa
Reminds me of a certain Geforce 6-series card. :shadedshu
Posted on Reply
#62
wolf
Performance Enthusiast
ZubasaReminds me of a certain Geforce 6-series card. :shadedshu
was that the 6200 TC scandal? I might be mistaken...
Posted on Reply
#63
Zubasa
wolfwas that the 6200 TC scandal? I might be mistaken...
Indeed.
So not surprised at all with Gigabyte's VGA department.
This is very unprofessional to say the least.
Posted on Reply
#64
qwerty_lesh
As for the sticker over the refrence board print, that is really quite normal, and I find that this article tries to portray that action as deceptive.

I have got some G41MT-D3 boards ATM, they have the same sticker over the printed model (on pcb) which would have printed on it G41MT-S3, now the difference is only that the D3 has all solid capacitors, but Im not going to kick and scream about this board having that sticker and GB trying to deceive me into having a better model am I? (or anyone else for that matter)

Sure thats not the main issue here which is the memory labeling, which I totally agree it is very misleading. But the sticker over the REFRENCE PCB PRINT, is perfectly normal.

No one cares or would ever mention it when labellings over a lower end model for higher end products (as in, same PCB different surface mounted parts) is done (which is done here its just the 'improvement' is not much of a physical change, maybe a rail or bus or something and altered firmware)


-----------


tl;dr, labeling over the PCB printed model is perfectly normal, its often done when higher end parts use the same board and different SMD parts. to make out it was deceptive is wrong, but everything else about the actual product art and memory related reporting I agree with.
Posted on Reply
#65
btarunr
Editor & Senior Moderator
a_umpI guess everyone missed the GPU-Z bug part by w1z
About the ROP count? Does that affect anything?
Posted on Reply
#66
azzonie
People are defending this practice of misleading labels? Amazing.
Posted on Reply
#67
caleb
lol How can a label be misleading ? It gives you product number and that's it. Ill bet you can find a lot of labels that can be read "correctly".
Some people here would read "2.0
Turbo" as a biturbo engine and would ask for a car replacement because they only got a single turbo charger instead of 2.

Reading labels and boxes like this and saying its a marketing plot is really making something big out of nothing.
When (company name removed) sells you a router claiming its usb 2.0 in its spec's and you get 900kb/s transfer from it - that's marketing crap but hey lets bash gigabyte for writing DDR5 in a wrong place on a box and hail bravo to some guy can't read cards specs before buying.

If cards specs would be similar to what the label on the box says then yeah gigabyte would be an ass and you could say that's misleading info but their product page says 512MB. end of story.
Posted on Reply
#68
Unregistered
caleblol How can a label be misleading ? It gives you product number and that's it. Ill bet you can find a lot of labels that can be read "correctly".
Some people here would read "2.0
Turbo" as a biturbo engine and would ask for a car replacement because they only got a single turbo charger instead of 2.

Reading labels and boxes like this and saying its a marketing plot is really making something big out of nothing.
When (company name removed) sells you a router claiming its usb 2.0 in its spec's and you get 900kb/s transfer from it - that's marketing crap but hey lets bash gigabyte for writing DDR5 in a wrong place on a box and hail bravo to some guy can't read cards specs before buying.

If cards specs would be similar to what the label on the box says then yeah gigabyte would be an ass and you could say that's misleading info but their product page says 512MB. end of story.
wew, what about people that doesn't have internet access, why you defend this scam ?

and please don't be douche, not everyone is computer illiterate you know.


shame on gigabyte, i'm lucky never buy their product, and i think i will not buy it ever
#69
pantherx12
caleblol How can a label be misleading ? It gives you product number and that's it. Ill bet you can find a lot of labels that can be read "correctly".
Some people here would read "2.0
Turbo" as a biturbo engine and would ask for a car replacement because they only got a single turbo charger instead of 2.

Reading labels and boxes like this and saying its a marketing plot is really making something big out of nothing.
When (company name removed) sells you a router claiming its usb 2.0 in its spec's and you get 900kb/s transfer from it - that's marketing crap but hey lets bash gigabyte for writing DDR5 in a wrong place on a box and hail bravo to some guy can't read cards specs before buying.

If cards specs would be similar to what the label on the box says then yeah gigabyte would be an ass and you could say that's misleading info but their product page says 512MB. end of story.
I hope you get conned by someone just so they can turn around and say similar things to you " Marketing ploy, you fell for it"

I'm joking of course but you really should get some damn empathy :laugh:
Posted on Reply
#70
nkhs9412235
There is not only VGA card but also motherboard some error.

Someone bought the motherboard which says to support the 140W CPU,but it says not to support 140W CPU on the offical website.





Posted on Reply
#71
caleb
Don't forget the 2000 3dmark points :) :) :)
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#72
W1zzard
clarified "gpu-z bug" to "the number of rops being read as 16 is a gpu-z bug "
Posted on Reply
#73
wolf
Performance Enthusiast
any idea which version that will be fixed in W1zzard? the Madison core (mobile redwood) in my laptop still showing 16 too.
Posted on Reply
#74
map01ch
RejZoRI never liked Gigabytes marketing practices, because they tend to advertise everything but only half of it is true. So i'm not buying their stuff anymore even though i had ok experience with their Radeon 9600 Pro in the past.

Have bought their mobo with Xpress Recovery function just to find out it doesn't even work in SATA mode. They of course don't mention that anywhere on their webpage. And i was familiar with it in the IDE days and was a pretty cool feature.

BIOS Recovery. Same thing. They advertise it, but they don't explain it anywhere how to use it.
When i had problems with corrupted BIOS, i couldn't recover it because i knew there is some Dual BIOS super duper recovery but it wasn't explained anywhere. Not even in the manual! Thank god the store replaced it directly for me.

And i could go on and on with their crap. So i'm not really surprised what they did here.
Mate, I was reading some articles online and found the following info, you guys might be interested in to know bit more about Giga. I think this is not the first time that Giga made this kinds of "mistake". It seems that they keep making this "mistake" to mislead people for years. Next time we need to be more careful when purchasing Giga's products and I am losing the confidence on Giga now.

Source link: www.mobile01.com/topicdetail.php?f=488&t=1731404&last=22052843 (Please use google translate)

The mainboard is called, MA785G-UD3H and it says it supports 140W CPU on the box, but according to Giga's official site, it says this mainboard does not support 140W.

www.gigabyte.com/support-downloads/cpu-support-popup.aspx?pid=3138


Since BIOS version is N/A on 140W part



How will you feel if you purchased this mainboard with a 140W CPU after knowing it will not work !? Anyway.......
Posted on Reply
#75
RejZoR
It's simple for me. I'm not gonna buy anythng from Gigabyte ever again. As simple as that.
Posted on Reply
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