Wednesday, September 1st 2010

Gigabyte Sells HD 5670 512 MB HyperMemory Card as 1 GB

Gigabyte is allegedly into dubious marketing schemes once again. A disgruntled user in East Asia who picked up the company's GV-R567HM-1GI graphics card was shocked to find half the "advertised" memory available to him. The GV-R567HM-1GI is an ATI Radeon HD 5670 based graphics card that physically has only 512 MB of GDDR5 memory, yet advertises on its box and labels that the card provides 1 GB GDDR5 memory with ATI HyperMemory technology. The "HyperMemory" part is very inconspicuous and nowhere on the front box is the actual memory amount mentioned.

For the uninitiated, HyperMemory technology is an age-old technique used by ATI usually on its lowest-end SKUs, to increase the amount of memory available to the GPU, by sharing a fixed amount of memory from the system's main memory. NVIDIA has an identical technology called TurboCache. The allegation here is not entirely that of false marketing, but dubious marketing practices. For starters, the card is a GV-567D5-512I that is rebadged, next, the actual memory amount is not mentioned on the front of the box, making it difficult for unsuspecting buyers who don't know what HyperMemory is, to determine the actual memory, and third, there is pure false marketing involved in calling "512 MB GDDR5 + 512 MB system shared" as "1 GB GDDR5", there's no DDR5 PC memory standard. AMD's guidelines (refer pg. 14) are clear on the matter of dealing with HyperMemory branding. If you come across this card priced close to 1 GB models, you're definitely not signing up for a "1 GB GDDR5 card".
Source: PCDVD
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79 Comments on Gigabyte Sells HD 5670 512 MB HyperMemory Card as 1 GB

#77
newtekie1
Semi-Retired Folder
I don't see a real problem with it, other than another issue of the customer needs to be careful when buying and know exactly what they are buying.

When I first saw the box I instanlty read it as HyperMemory 1GB and GDDR5 as two different things, not as 1GB GDDR5.

The sticker on the PCB also doesn't matter, it just means they are using the same PCB as a different model card, if you look that model up it is basically the same card without HM.

Could this be misinterpreted? Yes. Should Gigabyte be a little more careful with this? Yes. Is it a case of Gigabyte being purposely deceptive? No.
Posted on Reply
#78
qu4k3r
Statement for Unclear Labels of Taiwan’s “GV-R567HM-1GI Packaging”

Taiwan’s unclear retail packaging labels for GIGABYTE “HyperMemory™” HD5670 graphics card may have caused some confusion among buyers. GIGABYTE apologizes for any inconvenience caused. In order to better our product label descriptions, GIGABYTE will indicate the actual amount of on-board memory size on the retail box for every model equipped with “HyperMemory™ technology.” This action applies to worldwide retail boxes as well as GIGABYTE graphics cards equipped with “TurboCache™ technology.”

In regards to GV-R567HM-1GI discussion generating in various forums, GIGABYTE assures that this model has never been available elsewhere, and has thus been banned from selling since the end of August. Owners who have purchased this model in Taiwan are able to return or refund this product until the end of September.

...
www.gigabyte.com/press-center/news-page.aspx?nid=931

I think it's fair, Gigabyte recognizes its mistake and want to compensate the customers.-
Posted on Reply
#79
Mussels
Freshwater Moderator
good to see giga fixed the issues up.
Posted on Reply
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