Dxdiag incorrectly reports DirectX 11 devices as DDI 10.1 when using Win 7

[New Guy]

device manager

i dont know how to take a screen shot as control prt screen does nothing, but in display adapter it has my ati card, to be precise is says ATI RADEON 5800 SERIES,

says all working fine, in driver section it has driver from 2/2/2010? and number looks like the 10.3 version of catalyst???? 8.702.0.0. should i uninstall from there?

 

[EastCoasthandle]

i dont know how to take a screen shot as control prt screen does nothing, but in display adapter it has my ati card, to be precise is says ATI RADEON 5800 SERIES,

says all working fine, in driver section it has driver from 2/2/2010? and number looks like the 10.3 version of catalyst???? 8.702.0.0. should i uninstall from there?

Yes, I want to see what it reads when you uninstall the Current Cat driver.

 

[New Guy]

ok done that, went into very low res, 800 * 600, not a display adapter there at all now, not even a tab to go into

 

[EastCoasthandle]

ok done that, went into very low res, 800 * 600, not a display adapter there at all now, not even a tab to go into

Odd, there should be some sort of video driver or else you wouldn't get a screen at all. Is your OS a fresh install or was it upgraded from a previous OS?

 

[New Guy]

fresh install, when i first install windows its in 800 * 600 until i install card drivers, so i guess its running on basic windows driver? went into dxdiag again and no info in the display tab. so guess it was removed.

 

[EastCoasthandle]

fresh install, when i first install windows its in 800 * 600 until i install card drivers, so i guess its running on basic windows driver? went into dxdiag again and no info in the display tab. so guess it was removed.

Is your OS retail or something else (beta, etc)?

 

[New Guy]

its win7 64bit OEM? says its for system builders only

 

[EastCoasthandle]

its win7 64bit OEM? says its for system builders only

Uh huh...I will say this though I got an email from MS stating they are starting to limit functionality on Win7 soon (I don't recall the exact date). Which is why I asked if you by chance are still working with one of their betas. I don't recall the exact date when it will start though.

In any case, you can also try this:
Reboot but before you see the Win7 logo hit the F8 key. Then select Enable low res video (or something to that effect). See if that brings up a Display Adapter for your video card. If so tell me what's found in Display Adapter.

 

[New Guy]

ok will do now

 

[New Guy]

ok i hit F8 had a pre boot menu, safe mode, low res mode, start normally etc, i did low res mode, when it loaded windows it automatically started installing display drivers with no option to cancel, i went to dev manager, it has installed asus 5870, in the driver bit the driver is dated 23/9/2009, driver version is 8.661.0.0, publisher is Microsoft Windows Hardware Compatibility Publisher

 

[EastCoasthandle]

ok i hit F8 had a pre boot menu, safe mode, low res mode, start normally etc, i did low res mode, when it loaded windows it automatically started installing display drivers with no option to cancel, i went to dev manager, it has installed asus 5870, in the driver bit the driver is dated 23/9/2009, driver version is 8.661.0.0, publisher is Microsoft Windows Hardware Compatibility Publisher

Ok, that's a good start. Now I want you to uninstall that driver (right click on Asus 5870 and select uninstall) and reboot. What does Display Adapter tell you? PM me next time, thanks!

 

[EastCoasthandle]

Fix for missing Display Adapter when uninstalling Cat drivers

I wanted to update New Guy's issue just in case someone may have a similar problem and reads this thread at some future date. There was an issue with DDI not showing 11 and, some DX11 games weren't working properly. At one point it would work upon driver install but next reboot it would stop working again (DDi version would read 10.1 and no DX11 gaming). What was done to resolve the problem so far was to:
-Uninstall Cat 10.3 preview drivers, reboot and found he had no Display Adapter in Device Manager.
-Reboot again but before seeing the Win7 logo hit the F8 key. Then select Enable low res video.
-Win7 booted up to desktop but auto installed old cat drivers for Asus 5870.
-He uninstalled those old Asus 5870 cat drivers (remember this is what Win7 installed) by righ clicking on them and select uninstall.
-Disabled page file.
-Rebooted PC check hard drives to make sure there was no pagefile.sys (if so he would manually delete them).
-Found that he now has Display Adapter in Device Manager. Re-enabled page file.
-Installed Cat 10.3 display, reboot.
-Installed current directx.
-Rebuilt his index.
Games are working...

 

[kurosagi01]

can i ask where he got 10.3?

 

[EastCoasthandle]

can i ask where he got 10.3?

You can read about it in this thread.

 

[ComradeSader]

Wow, I'm pissed. Went through all that crap with East's help, and now, it's changed BACK to 10.1 for some fucking reason(driver update caused it perhaps?). Was wondering why I couldn't play CoP in DX11.

But seriously, there is no fucking way I'm going through all that again for DX11, ffs M$, FIX THIS SHIT.

EDIT: That hotfix was still installed. I just uninstalled and reinstalled to see if it would help, surprise surprise it didn't.

 

[EastCoasthandle]

Wow, I'm pissed. Went through all that crap with East's help, and now, it's changed BACK to 10.1 for some fucking reason(driver update caused it perhaps?). Was wondering why I couldn't play CoP in DX11.

But seriously, there is no fucking way I'm going through all that again for DX11, ffs M$, FIX THIS SHIT.

EDIT: That hotfix was still installed. I just uninstalled and reinstalled to see if it would help, surprise surprise it didn't.

I checked mine and it also reverted back to 10.1. I simply click on that hotfix and let it reinstall again and it now reads 11. I didn't uninstall it because of what you posted. But I have no idea why this is happening. I did install a few games (do to a OS reinstall). And they installed their version of DX (which I think maybe causing the problem). But that's about all I know about it right now.

 

[ComradeSader]

I tried to install it first off, but couldn't due to it already being installed, hence why I uninstalled it.

 

[ComradeSader]

UPDATE: Updated drivers to 10.4, DDI 11 is back. Yet to try any DX11 games though.

 

[Mussels]

UPDATE: Updated drivers to 10.4, DDI 11 is back. Yet to try any DX11 games though.

go play some BC2 and enjoy the load times

 

[ComradeSader]

Jesus fucking Christ. 30-60sec load time reduced to ~5secs. And at least 20FPS more for average FPS. Winrar cap'n.

 

[Mussels]

Jesus fucking Christ. 30-60sec load time reduced to ~5secs. And at least 20FPS more for average FPS. Winrar cap'n.

i noticed a few oddities like flags on the capture points disappear at a mediumish distance away from them, but overall worth it for the massive performance boost.

 

[ComradeSader]

Oh lookit that, after a restart it's back to 10.1

Sick of this shit, seriously.

 

[Mussels]

my housemate just got himself a new i7 system, win 7 ultimate x64.

Fresh install, all updates, latest directX (feb 2010) cat 10.4a drivers - DDI 10.1

 

[ComradeSader]

Wonder if it's a M$ or ATI issue... need someone stupid willing to buy a Fermi and see if they get the same issue :/

 

[EastCoasthandle]

Just so you guys know the 480 also has the same exact problem so it's not a driver issue.