Well, my card was found defective, and they did not, and were not, going to ship until I called them up. It's already been two weeks..they shipped my card on friday(I called on Thursday)...and it's not expected to arrive until NEXT WEEK. I even had to call 'em up for them to confirm they even received my card...2 days after they had accepted it.
And then, because they are so stupid in shipping choices, I'll have to pay customs broker charges(I run my own business, act as my own broker, and do not pay taxes on stuff like this).
Nevermind it costs me $35 at least to ship to them. Their 5-Star Support crap says they work to get you your card back as fast as possible, yet my experience(with many cards RMA'ed to them now, all tested faulty) greatly discredits thier claims to decent service. They've lied to me, missed the obvious in troubleshooting an issue(told me the problem was impossible, yet it was as simple as the card overheating)...
If you live in the US, it seems thier turnaround is much better, and in all honestly, it's not the worst, but it's definately far from the best. I'd not say a word if it weren't for thier audacious claims.
Del lstuff might be overpriced, but that extra cost goes into alot of thier support network. Heck, Dell even pays for shipping on items returned to them, and do not require a deposit for cross-shipping RMAs. I understand Dell is a bigger company, but at the same time, they don't make any claims they fail to uphold, at least in my experience.