Shoddy Asus RMA

Arrakis9 · Oct 26, 2012

This is really just a place holder for asus RMA to show them what i got back today from them and how severely aggravated and disappointed i am because im going to have to wait another 2+ weeks for this to get resolved for something that should have not even passed QA to begin with.

At this point im just going to leave the pictures to do all the talking with some captions and highlights to point things out

UPDATE:
After going though hell getting the board sent back to repair the damage from my original RMA - - this is what they sent back to me

mediasorcerer · Oct 26, 2012

I feel for you, that's shocking quality control there, this is why i buy chit like this instore usually, and i open it just outside the store, or inside, depends, to check everything first, imagine if you sold something with that kinda damage to them, they wouldnt wait 2 weeks for a replacement, theyd have lawyers on your doorstep, i hope they resolve it pronto, otherwise id be asking for a full refund and contacting legal advice in you country, thats disgraceful frankly to send that "back" to you like that!!! thats just rubbish damage on that board, its had it!
Thats not even new, its used!!!!

micropage7 · Oct 26, 2012

at some point i better buy direct to the shop so i can inspect the stuff first
sorry to hear that.

Arrakis9 · Oct 26, 2012

All i got back for as a responce was "generic" instructing me that i need to call RMA directly

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

My name is Fiona and it''s my pleasure to help you with your problem.

Sorry for the trouble.
About your quesition, I suggest you could directly contact our local service center to discuss your trouble with them to see if they will help.
If you are in the USA or Canada, also, you could call our RMA department at 812-282-2787 (Hours: 5:30am – 9:00pm(PST) support) select option 2 then option 2. Canada:Canada Phone*: 1-905-370-2787 (French support available). Please have the serial number of your ASUS product handy when you call.

Welcome to refer Troubleshooting & FAQ for ASUS products in ASUS
website:
http://support.asus.com/servicehome.aspx?SLanguage=en

If you continue to experience issues in the future, please do not
hesitate
to contact us.
Best Regards,
Fiona

Doesn't seem they want to deal with me now do they?

DannibusX · Oct 26, 2012

Holy effing ess, man. That is one banged up board, and you got it back from RMA looking like that?

ASUS is my favorite manufacturer, and I have never had any issues with them, but good lord, just look at that thing.

EiSFX · Oct 26, 2012

a little off topic but the pic showing the CPU backplate shows people that don't believe that foxconn has parts in every motherboard manufacture the CPU backplate is made by foxconn i'm betting all the connectors are too anyways back on topic

WOW it looks like they used the MoBo for everything other then a MoBo and then just sent it back to you sorry for your luck man that sucks

lyndonguitar · Oct 26, 2012

Damn, you can see almost all those problems at the first glance, What the hell is wrong with ASUS Quality Assurance

drdeathx · Oct 26, 2012

Not to be sarcastic but if you just bought it, they are saying send it back to the retailer or etailer and they will exchange it. Thats what I would do. You will get a new one quicker and if you do not like the response, why the hell did you not call them on the phone? Asus has live support if your not happy with the response.

drdeathx · Oct 26, 2012

EiSFX said:
a little off topic but the pic showing the CPU backplate shows people that don't believe that foxconn has parts in every motherboard manufacture the CPU backplate is made by foxconn i'm betting all the connectors are too anyways back on topic

WOW it looks like they used the MoBo for everything other then a MoBo and then just sent it back to you sorry for your luck man that sucks

No the company he bought it from gave him a rebag. Ever thing of that. I have NEVER seen a motherboard from any manufacturer come out of the box like that and I have handled litterally hundreds. it just does not happen unless he got someone elses return. plain and simple. Why do you think the PCB is bruised and warped. It was in someone elses case people. This is NOT an Asus issue rather his retailer thus she said contact them. Snap into it guys!

lyndonguitar · Oct 26, 2012

drdeathx said:
No the company he bought it from gave him a rebag. Ever thing of that. I have NEVER seen a motherboard from any manufacturer come out of the box like that and I have handled litterally hundreds. it just does not happen unless he got someone elses return. plain and simple. Why do you think the PCB is bruised and warped. It was in someone elses case people. This is NOT an Asus issue rather his retailer thus she said contact them. Snap into it guys!

so if i understand correctly its just a misplace issue? one sending and one returning boxes got swapped?

edit: if this is right then why would someone send something like that for RMA, are these kind of damages still RMA-able?

Arrakis9 · Oct 26, 2012

drdeathx said:
No the company he bought it from gave him a rebag. Ever thing of that. I have NEVER seen a motherboard from any manufacturer come out of the box like that and I have handled litterally hundreds. it just does not happen unless he got someone elses return. plain and simple. Why do you think the PCB is bruised and warped. It was in someone elses case people. This is NOT an Asus issue rather his retailer thus she said contact them. Snap into it guys!

lyndonguitar said:
so if i understand correctly its just a misplace issue? one sending and one returning boxes got swapped?

edit: if this is right then why would someone send something like that for RMA, are these kind of damages still RMA-able?

This is the board i got directly back from asus RMA department, i sent them in a pristine board that stopped booting properly and this is what they sent back after 3 weeks of waiting

I am going to call asus RMA department after i get off work today and see what happens...

drdeathx · Oct 26, 2012

Arrakis+9 said:
This is the board i got directly back from asus RMA department, i sent them in a pristine board that stopped booting properly and this is what they sent back after 3 weeks of waiting

I am going to call asus RMA department after i get off work today and see what happens...

Yes I would call and go up the ladder

de.das.dude · Oct 26, 2012

yeah... ive been saying this for sometime... Asus wuality has gone down the gutter. specially after sales stuff.

i have had to rma my board 4 times now

drdeathx · Oct 26, 2012

de.das.dude said:
yeah... ive been saying this for sometime... Asus wuality has gone down the gutter. specially after sales stuff.

i have had to rma my board 4 times now

Asus is actually quite good. Nobody is perfect, :slap:

EiSFX · Oct 26, 2012

Nobody's perfect but really what he got back was just a joke. Hell I have seen whole computers sitting outside in the rain and snow and they looked in better condition then his MoBo. I wouldn't even expect that from the cheapest MoBo manufacturer let alone from one of the most expensive.

Arrakis9 · Oct 27, 2012

Just got off the phone with asus phone support, I was informed that it was indeed a mistake on their part and that they were going to stock check the M5G for me and cross ship a new board for me in a "special rma case #" and that i should receive an email on further instructions in the next day or so. i was also told that even if they did not have stock i shouldn't have to wait more than about 1 week to get a new board back from them.

so in all, way to go phone support - it was better than i was expecting after the last highway robbery attempt i got from EVGA and their stupid RMA policies

Now i'll just wait and see what happens and report back with what i get.

drdeathx · Oct 27, 2012

Arrakis+9 said:
Just got off the phone with asus phone support, I was informed that it was indeed a mistake on their part and that they were going to stock check the M5G for me and cross ship a new board for me in a "special rma case #" and that i should receive an email on further instructions in the next day or so. i was also told that even if they did not have stock i shouldn't have to wait more than about 1 week to get a new board back from them.

so in all, way to go phone support - it was better than i was expecting after the last highway robbery attempt i got from EVGA and their stupid RMA policies

Now i'll just wait and see what happens and report back with what i get.

My motto is via emial 1st try, then phone. great job and congrats. Asus is not perfect but they will make it right.

dude12564 · Oct 27, 2012

Arrakis+9 said:
All i got back for as a responce was "generic" instructing me that i need to call RMA directly

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

My name is Fiona and it''s my pleasure to help you with your problem.

Sorry for the trouble.
About your quesition, I suggest you could directly contact our local service center to discuss your trouble with them to see if they will help.
If you are in the USA or Canada, also, you could call our RMA department at 812-282-2787 (Hours: 5:30am – 9:00pm(PST) support) select option 2 then option 2. Canada:Canada Phone*: 1-905-370-2787 (French support available). Please have the serial number of your ASUS product handy when you call.

Welcome to refer Troubleshooting & FAQ for ASUS products in ASUS
website:
http://support.asus.com/servicehome.aspx?SLanguage=en

If you continue to experience issues in the future, please do not
hesitate
to contact us.
Best Regards,
Fiona

Click to expand...

Doesn't seem they want to deal with me now do they?

At least they gave you a Canadian phone number. My ASUS RMA came back in worse shape than I sent it off at, and they said there was no Canadian phone number available...

mediasorcerer · Oct 27, 2012

Arrakis+9 said:
Just got off the phone with asus phone support, I was informed that it was indeed a mistake on their part and that they were going to stock check the M5G for me and cross ship a new board for me in a "special rma case #" and that i should receive an email on further instructions in the next day or so. i was also told that even if they did not have stock i shouldn't have to wait more than about 1 week to get a new board back from them.

so in all, way to go phone support - it was better than i was expecting after the last highway robbery attempt i got from EVGA and their stupid RMA policies

Now i'll just wait and see what happens and report back with what i get.

Ok well seriously hope you get a bnib board and that will make it right for you even though you had to wait etc, if they do that and it works out, then id be happy, they are usually quite good with this sort of chit, keep up the pressure too, and stay cool as well, never get anywhere being freaked out with sales people, its a big company with chit all over the world and chit does happen once in a while, please update us if you dont mind, i like asus gear myself never had any issues , it may have just been a mix up, they do happen, regs frm me. :toast:

ThE_MaD_ShOt · Oct 27, 2012

Arrakis+9 said:
Just got off the phone with asus phone support, I was informed that it was indeed a mistake on their part and that they were going to stock check the M5G for me and cross ship a new board for me in a "special rma case #" and that i should receive an email on further instructions in the next day or so. i was also told that even if they did not have stock i shouldn't have to wait more than about 1 week to get a new board back from them.

so in all, way to go phone support - it was better than i was expecting after the last highway robbery attempt i got from EVGA and their stupid RMA policies

Now i'll just wait and see what happens and report back with what i get.

I hope they do what they say for your sake. I didn't have such a nice dealing with them. :toast:

Arrakis9 · Oct 30, 2012

So i have not heard anything back from asus today via email.. going to give them till mid day tomorrow to get back to me with a response then im calling them again :|

Vlada011 · Oct 30, 2012

Their technical support is scary. But marketing and bribed sites and review work never better.
ASUS is big, rich, indifferent and stingy...

Arrakis9 · Oct 31, 2012

Still have not heard anything back from them yet.... no email no confirmation no nothing... on the phone again waiting for a rep right now to see what the deal is, hopefully this time i wont get put on hold for 40 minutes

Solaris17 · Oct 31, 2012

that board seems legit.

qubit · Oct 31, 2012

This looks more like someone sabotaged that board than anything else. I see both good and bad customer service stories about them, so I think to some extent it must depend on pot luck and which country you live in.

Processor	i9 11900k
Motherboard	Maximus XII Apex
Cooling	Custom Liquid W/ 360x60 Radiator
Memory	32Gb Team XTREEM ARGB 3600 b-die
Video Card(s)	Waterblocked MSI RTX 4070
Storage	Intel 900p 480Gb + 4tb Intel 670p
Display(s)	LG C2 evo 42"
Case	Geometric Future Model 8
Audio Device(s)	HD58X + Sennheiser GSX 1000
Power Supply	Corsair RM 750x
Mouse	Steelseries Aerox 5 wired
Keyboard	Akko Mod 007b HE
VR HMD	Samsung Odyssey+
Software	Windows 11

System Name	THE MEDIAMACHINE
Processor	i5-3570k
Motherboard	Asus gene v z-77 matx.
Cooling	Antec h20 620
Memory	2x4gb g.skill ripjaws z 2400
Video Card(s)	h.i.s radeon 7950 reference 3 gb- hooray!!!
Storage	samsung 128gb~830 ssd. samsung 500gb hdrive.
Display(s)	22 inch tele.
Case	circa 1996 grey rat box with no sides front.until my own is finished
Audio Device(s)	inbuilt creative.supreme effects 3
Power Supply	thermaltake tt-500w
Software	win 7 x64-
Benchmark Scores	Coming soon

System Name	micropage7
Processor	Intel Xeon X3470
Motherboard	Gigabyte Technology Co. Ltd. P55A-UD3R (Socket 1156)
Cooling	Enermax ETS-T40F
Memory	Samsung 8.00GB Dual-Channel DDR3
Video Card(s)	NVIDIA Quadro FX 1800
Storage	V-GEN03AS18EU120GB, Seagate 2 x 1TB and Seagate 4TB
Display(s)	Samsung 21 inch LCD Wide Screen
Case	Icute Super 18
Audio Device(s)	Auzentech X-Fi Forte
Power Supply	Silverstone 600 Watt
Mouse	Logitech G502
Keyboard	Sades Excalibur + Taihao keycaps
Software	Win 7 64-bit
Benchmark Scores	Classified

Processor	i9 11900k
Motherboard	Maximus XII Apex
Cooling	Custom Liquid W/ 360x60 Radiator
Memory	32Gb Team XTREEM ARGB 3600 b-die
Video Card(s)	Waterblocked MSI RTX 4070
Storage	Intel 900p 480Gb + 4tb Intel 670p
Display(s)	LG C2 evo 42"
Case	Geometric Future Model 8
Audio Device(s)	HD58X + Sennheiser GSX 1000
Power Supply	Corsair RM 750x
Mouse	Steelseries Aerox 5 wired
Keyboard	Akko Mod 007b HE
VR HMD	Samsung Odyssey+
Software	Windows 11

System Name	Aluminum Mallard
Processor	Ryzen 1900x
Motherboard	AsRock Phantom 6
Cooling	AIO
Memory	32GB
Video Card(s)	EVGA 3080Ti FTW
Storage	SSD
Display(s)	Benq Zowie
Case	Cosmos 1000
Audio Device(s)	On Board
Power Supply	Corsair CX750
VR HMD	HTV Vive, Valve Index
Software	Arch Linux
Benchmark Scores	31 FPS in Dalaran

Shoddy Asus RMA

Arrakis9

mediasorcerer

New Member

micropage7

Arrakis9

DannibusX

EiSFX

lyndonguitar

I play games

drdeathx

drdeathx

lyndonguitar

I play games

Arrakis9

drdeathx

de.das.dude

Pro Indian Modder

drdeathx

EiSFX

Arrakis9

drdeathx

dude12564

mediasorcerer

New Member

ThE_MaD_ShOt

Arrakis9

Vlada011

Arrakis9

Solaris17

Super Dainty Moderator

qubit

Overclocked quantum bit

System Name	Custom FX
Processor	AMD Ryzen 5 1600X @ 4Ghz
Motherboard	MSI B350 Tomahawk
Cooling	EK A240 Kit
Memory	G.SKILL G.SKILL Ripjaws V Series DDR4 3200 8GB
Video Card(s)	EVGA GeForce RTX 2070 FTW3 Ultra
Storage	SAMSUNG 960 EVO M.2 250GB NVMe OS Drive/Seagate Hybrid SSHD ST1000LM014 1TB MLC/8GB 64MB Cache
Display(s)	ASUS VE228H 21.5 inch
Case	Raijintek Thetis
Audio Device(s)	Realtek ALC892
Power Supply	Silverstone Strider 750 Plus 750W Modular
Mouse	Red Dragon M715 Dagger
Keyboard	Corsair Strafe
Software	Windows 10 Pro

System Name	X6 \| Lyndon-ROG
Processor	Intel Core i7-8700k \| Intel Core i7 6700HQ
Motherboard	Gigabyte Z370 Aorus Gaming 5 \| Asus ROG-GL552VX
Cooling	Deepcool Captain 240EX
Memory	16GB Corsair Vengeance LED \| 8 GB
Video Card(s)	NVIDIA GTX 1080 8 GB GDDR5X \| NVIDIA GeForce GTX 950M 4GB
Storage	SSDs: 500GB, HDDs: 2TB, 2TB, 3TB \| SSD: 250GB, HDD: 1TB
Display(s)	Samsung 49" CHG90 3840x1080@144Hz, Panasonic 32" HDTV, \| 15.6"1080p
Case	Cougar Panzer Max
Audio Device(s)	HyperX Cloud II \| Corsair Gaming H1500 7.1 \| ROCCAT Kave 5.1 \| Edifier M3200
Power Supply	EVGA 750GQ
Mouse	Logitech G403 \| Razer Deathadder Chroma \| Logitech G302 \| Mad Catz Cyborg R.A.T. 5
Keyboard	Corsair Vengeance K70 Cherry MX Red
Software	Windows 10

System Name	Halloween Boo!
Processor	Intel Core i7 3770K
Motherboard	Gigabyte Z77-Up7
Cooling	Custom Water/ Thermalchill TA 120.3/ Swiftech Apogeee XT/ MCP655/ Swiftech M icrores/ XSPC RX 240
Memory	16G G.Skill trident 2400MHz
Video Card(s)	3 x Radeon 7970
Storage	OCZ Revo Drive 240G
Display(s)	24 inch Viewsonic
Case	Phobia WayCoolIt Test Bench
Power Supply	Nexus 1100 watt

System Name	Monke \| Work Thinkpad\| J1nnx took Old Monke
Processor	Ryzen 5600X \| Ryzen 5500U \| FX8320
Motherboard	ASRock B550 Extreme4 \| ? \| Asrock 990FX Extreme 4
Cooling	240mm Rad \| Not needed \| hyper 212 EVO
Memory	2x16GB DDR4 3600 Corsair RGB \| 16 GB DDR4 3600 \| 16GB DDR3 1600
Video Card(s)	Sapphire Pulse RX6700XT 12GB \| Vega 8 \| Sapphire Pulse RX580 8GB
Storage	Samsung 980 nvme (Primary) \| some samsung SSD
Display(s)	Dell 2723DS \| Some 14" 1080p 98%sRGB IPS \| Dell 2240L
Case	Ant Esports Tempered case \| Thinkpad \| Antec
Audio Device(s)	Logitech Z333 \| Jabra corpo stuff
Power Supply	Corsair RM750e \| not needed \| Corsair GS 600
Mouse	Logitech G400 \| nipple
Keyboard	Logitech G213 \| stock kb is awesome \| Logitech K230
VR HMD	;_;
Software	Windows 10 Professional x3
Benchmark Scores	There are no marks on my bench

System Name	Dell Studio XPS 8100 / Current PC
Processor	Intel Core i5-750 @ 2.66 GHz / i5-3570K @ 3.4 GHz
Motherboard	Dell Stock H55 / ASUS P8Z77-VLK
Cooling	Stock
Memory	Hynix 8GB DDR3-1333 / Kingston HyperX Blu Black 8 GB DDR3-1600
Video Card(s)	MSI Radeon HD 7770 / EVGA GTX 560 Superclocked
Storage	1TB Western Digital Caviar Black / 128 GB Crucial m4 + 2TB Seagate Barracuda
Display(s)	Samsung 19'' LCD / Dell 24'' LCD
Case	Dell Studio XPS 8100 / Bitfenix Merc Alpha
Audio Device(s)	Realtek Integrated
Power Supply	Dell Stock 350W / OCZ ModXStream 700W
Benchmark Scores	Dell Keyboard + Dell Mouse / Azio Levetron Clicker + Razer Lachesis

System Name	Agent Texas / Selene / Eve
Processor	Ryzen7 5800x / Fx 8350 / Fx 8350
Motherboard	Gigabyte B550 Aorus Elite Ax V2 / Gigabyte 990FXA-UD3 r4.0 / Msi 970a Krait
Cooling	Msi Mag Core liquid / H100i / Cryo-pc Cooler
Memory	2 x32 GB Gskil Ripjaws v series / 4x 8gb G.Skill Snipers / 2x 8gb G.Skill Ripjaws
Video Card(s)	Gigabyte Rx 6800xt / Msi RX580 / Gigabyte R9 290x
Storage	1tb M.2, 2tb wd / 500 gb ssd, 2x 2tb Wd Blacks/ 500 gb ssd, 1tb WD Black
Display(s)	Dell Ultra Sharp 2408 WFp / Hp w2207 / Sanyo tv
Case	Corsair 780t White / Raidmax Vampire / NZXT Phantom 240
Audio Device(s)	Onboard Hd Audio / Onboard Hd Audio / Onboard Hd Audio
Power Supply	Corsair Rm 850 watt / Corsair TX 850 watt / Corsair TX 750 watt
Mouse	Logitech G502 Hero / Logitech G500s / Logitech wireless
Keyboard	Corsair Strafe / Corsair k50 / Logitech wireless
Software	Win 11 pro / Win 11 pro / Win 11 pro
Benchmark Scores	What are benchmarks anyway?

System Name	Intel® X99 Wellsburg
Processor	Intel® Core™ i7-5820K - 4.5GHz
Motherboard	ASUS Rampage V E10 (1801)
Cooling	EK RGB Monoblock + EK XRES D5 Revo Glass PWM
Memory	CMD16GX4M4A2666C15
Video Card(s)	ASUS GTX1080Ti Poseidon
Storage	Samsung 970 EVO PLUS 1TB /850 EVO 1TB / WD Black 2TB
Display(s)	Samsung P2450H
Case	Lian Li PC-O11 WXC
Audio Device(s)	CREATIVE Sound Blaster ZxR
Power Supply	EVGA 1200 P2 Platinum
Mouse	Logitech G900 / SS QCK
Keyboard	Deck 87 Francium Pro
Software	Windows 10 Pro x64

System Name	RogueOne
Processor	Xeon W9-3495x
Motherboard	ASUS w790E Sage SE
Cooling	SilverStone XE360-4677
Memory	128gb Gskill Zeta R5 DDR5 RDIMMs
Video Card(s)	MSI SUPRIM Liquid X 4090
Storage	1x 2TB WD SN850X \| 2x 8TB GAMMIX S70
Display(s)	49" Philips Evnia OLED (49M2C8900)
Case	Thermaltake Core P3 Pro Snow
Audio Device(s)	Moondrop S8's on schitt Gunnr
Power Supply	Seasonic Prime TX-1600
Mouse	Lamzu Atlantis mini (White)
Keyboard	Monsgeek M3 Lavender, Moondrop Luna lights
VR HMD	Quest 3
Software	Windows 11 Pro Workstation
Benchmark Scores	I dont have time for that.

System Name	Quantumville™
Processor	Intel Core i7-2700K @ 4GHz
Motherboard	Asus P8Z68-V PRO/GEN3
Cooling	Noctua NH-D14
Memory	16GB (2 x 8GB Corsair Vengeance Black DDR3 PC3-12800 C9 1600MHz)
Video Card(s)	MSI RTX 2080 SUPER Gaming X Trio
Storage	Samsung 850 Pro 256GB \| WD Black 4TB \| WD Blue 6TB
Display(s)	ASUS ROG Strix XG27UQR (4K, 144Hz, G-SYNC compatible) \| Asus MG28UQ (4K, 60Hz, FreeSync compatible)
Case	Cooler Master HAF 922
Audio Device(s)	Creative Sound Blaster X-Fi Fatal1ty PCIe
Power Supply	Corsair AX1600i
Mouse	Microsoft Intellimouse Pro - Black Shadow
Keyboard	Yes
Software	Windows 10 Pro 64-bit