So i called them up again, i explained my situtation the the first guy on the phone and he told me he was going to transfer me to a supervisor and when he put me on hold i got a call ended sign on my phone
![Mad :mad: :mad:](https://tpucdn.com/forums/data/assets/smilies/mad-v1.gif)
i quickly called back again got a different person explained my situation again and he came back to me saying that its in "line" for repairs and that it probably wont have any status update until Wednesday or Thursday ( sound familiar? ) i told him that hes telling me the exact same bullshit that i was told last week he then went on to tell me that since i shipped the board out
FIRST and did not wait to receive a replacement board first then ship out my defective board that quote "it was turned into a normal RMA" which is on par for this line in the instructions
f ASUS Product Support Team is not contacted that defective unit is in transit and RMA is received at repair facility, RMA will be changed to a regular RMA and standard processing will apply.
The problem with that is that i contacted asus the day after they gave me the shipping label to have them verify that my motherboard was in transit and have them release my replacement board for me. that didnt happen - the rep never got my replacement board released for shipping.
after asking to speak to a supervisor i waited on hold for 5 minutes and talked to what sounded to be the same guy i talked to last time that told me i should get an update on Wednesday or Thursday. after explaining my situation AGAIN i asked him to explain to me why this happened and why there is no update what so ever on whats happening with my board. he proceeded to tell me again that Wednesday or Thursday is that "magic day" that i should be receiving an update on it and they should know more then - no estimate on when a replacement is suppose to be shipped out. after this my patience pretty much broke and i blew up on the guy asking him why their fuck up is my problem and that i should have to wait the amount of time this has taken for something that should have been fixed the first time around. he kept telling me that hes sorry there's nothing he can do because the board is at RMA being "repaired" and they cannot release a replacement because of that fact.
He was ever so polite to give me the email and name of his supervisor and said i could call tomorrow from 8 - 5 EST.
Time to write up an email.... and another phone call tomorrow .....