Shoddy Asus RMA

qubit · Nov 20, 2012

Finally! Here's crossing fingers for ya.

Arrakis9 · Nov 21, 2012

So the motherboard came 2 days early and im pretty angry right now... uploading pictures as you read this

At this point im going to take mtrai's information and call up California - if they dont send me a board FIRST to replace this one im going to buy the part off ebay and do the repair work myself since asus clearly doesn't know what they're doing in regards to repairing/replacing components on a board. if nothing happens and i cant fix it myself well its just going to get scrapped for parts and im NEVER buying another asus product again

cdawall · Nov 21, 2012

Arrakis+9 said:
So the motherboard came 2 days early and im pretty angry right now... uploading pictures as you read this

Oh that doesn't sound good at all...

Arrakis9 · Nov 21, 2012

So while i was putting the heat sinks back on the board i noticed some thing else.... they touched the memory sockets it looks like and did a pretty shit job of cleaning up

when i asked them if i was going to get the same board back and they told me "no, it will be a replacement" (from several people mind you) makes you wonder what else they lie about or what else they DON'T do up there. email is going out right now and a call tomorrow since i have to be at work soon..

just opened up my mail and lookie what i found, i love surveys

Dear Customer,

The goal of ASUS service team is to provide the best service worldwide to our customers. We count on your support to
provide us valuable feedback and share your service related experiences with us.

Please follow below link and provide your feedback via the online survey for your service case:

RMA# : xxxxxxxxxx,
S/N: C3M0BX267994,

The repair is finished, but it might be that you haven't received the unit back yet. Please fill in the survey once you have received the unit.
Please do not reply on this e-mail. Any comments can be provided in the survey or you can call the hotline on: 0870-120-8340

The survey takes no longer than 2 minutes to complete.

http://sip.asus.com/Survey/Questionnaire/Survey_20090928151858.aspx

The information collected from this survey will be treated as confidential and will not be released to any outside parties.

Your feedback is greatly appreciated. We at ASUS believe that your valuable answers help us improve the service provided for ASUS products, so that it can become faster, more convenient and efficient . Thank you very much for your time and participation.

Best Regards,
Asus customer service team

If you no longer wish to receive this customer survey, please click here to unsubscribe

cdawall · Nov 21, 2012

I would call now and ask them to ship you a board along with sending the label to ship your current board back. By ask I mean ask for a supervisor first thing.

t_ski · Nov 21, 2012

I don't think they lied when they said you'd get a different board, I just think they didn't know WTF they were talking about.

Arrakis9 · Nov 21, 2012

t_ski said:
I don't think they lied when they said you'd get a different board, I just think they didn't know WTF they were talking about.

This is exactly the kind of shit that happens when you have a department split like they have, there's no way the repair department can communicate with the support side of it and vice versa. or if they can it seems they're not willing to at least :mad:

Radical_Edward · Nov 21, 2012

They amount of money their company has wasted at this point because of lame stuff is worth more than 2 of those motherboards.

This is why I don't buy ASUS for personal builds. I wish my boss would let us move away from them to someone else. Maybe I can convince him that we should go Gigabyte/MSI.

Good luck with the RMA, hopefully they do you right this time.

Arrakis9 · Nov 21, 2012

Radical_Edward said:
They amount of money their company has wasted at this point because of lame stuff is worth more than 2 of those motherboards.

This is why I don't buy ASUS for personal builds. I wish my boss would let us move away from them to someone else. Maybe I can convince him that we should go Gigabyte/MSI.

Good luck with the RMA, hopefully they do you right this time.

Thanks, if you need to point him over here to this thread - there are a few other posts on different forums that are very recent experiencing the same grief. this is their second strike with me

cdawall · Nov 21, 2012

Radical_Edward said:
They amount of money their company has wasted at this point because of lame stuff is worth more than 2 of those motherboards.

This is why I don't buy ASUS for personal builds. I wish my boss would let us move away from them to someone else. Maybe I can convince him that we should go Gigabyte/MSI.

Good luck with the RMA, hopefully they do you right this time.

Gigabyte's RMA is equally as bad from personal experience.

Aquinus · Nov 21, 2012

Radical_Edward said:
They amount of money their company has wasted at this point because of lame stuff is worth more than 2 of those motherboards.

This is why I don't buy ASUS for personal builds. I wish my boss would let us move away from them to someone else. Maybe I can convince him that we should go Gigabyte/MSI.

Good luck with the RMA, hopefully they do you right this time.

cdawall said:
Gigabyte's RMA is equally as bad from personal experience.

I've always had good experiences with MSI support, but I haven't had to send anything back to them recently.

Radical_Edward · Nov 21, 2012

Aquinus said:
I've always had good experiences with MSI support, but I haven't had to send anything back to them recently.

Same. MSI has been nothing but great for me. I haven't dealt with them in over a year though. :laugh:

erocker · Nov 21, 2012

Even though I'm running a Maximus V currently with no problem, my next motherboard purchase won't be from Asus, that's for sure.

FreedomEclipse · Nov 21, 2012

erocker said:
Even though I'm running a Maximus V currently with no problem, my next motherboard purchase won't be from Asus, that's for sure.

going to be going AsRock or MSI personally.

cdawall · Nov 21, 2012

FreedomEclipse said:
going to be going AsRock or MSI personally.

I am looking at AsRock, but they have to release something high end first. All of their AMD boards are 16/16/4. That doesn't work in my situation.

erocker · Nov 21, 2012

FreedomEclipse said:
going to be going AsRock or MSI personally.

I like AsRock. While the Extreme 4 Gen 3 Z68 board wasn't the most quality board I've purchased, their support and customer service is very good.

Radical_Edward · Nov 21, 2012

One of my favorite boards was my ASRock board.

Just ordered a build for a friend on a budget and got this mobo.

qubit · Nov 21, 2012

Damn, that's one shitty "repair". I'd be livid too.

My Asus board has been 100% perfect, but my next one 100% won't be from them.

They've gone downhill a long way.

Raw · Nov 21, 2012

That's terrible

I myself have had some issues with Asus and their RMA process and Support in the near past.
I have a few friends who also have had nothing but headaches from Asus within the past year regarding their service after the purchase.
However, Asus did straighten out the issue I had rather quickly, cross shipping me a replacement motherboard. But I had to secure the deal with a credit card and wait for a credit a few weeks after they received back the RMA'ed board I sent back, which is understandable enough.

I presently own 5 Asus mobos. They are all great boards and work good except for one above that I "THOUGHT" lost a PCI-E slot under warranty.
It was replaced with a used board by Asus.
Turns out it was not the motherboard after all, it was a video card that died.
That was ok with me I guess, I didn't like the fact I bought new and got old, but it works. I think Asus should make that clear in their advertising so if you buy a board you know ahead of time you get a used one back if you have problems, if it's less than 3 RMAs on the same item. I think then you get new one if still available.
But I guess all the mfgs. do the same. It is what it is.

After a little more thought, I am NOT all done with Asus after re-reading this thread.
I will possibly be buying from them again in the near future.

On the other hand, I want to try Asrock or Gigabyte too.
So it will be a coin toss at purchase time...maybe.

I hope the Asus people do read this thread however, because if indeed you received that motherboard in that condition as you claim, that's terrible.
it may help to make changes for the better at Asus.

Good luck to you.
:toast:

Lazzer408 · Nov 21, 2012

EiSFX said:
a little off topic but the pic showing the CPU backplate shows people that don't believe that foxconn has parts in every motherboard manufacture the CPU backplate is made by foxconn

...and iPad, iPhone, iPod, Kindle, PlayStation 3, Wii U, Xbox 360, Dell and HP laptops (among others).

That's China for you. The products are already produced before a company buys them and slaps their logo on it.

Shame for ASUS though. I had a "new" Sabertooth x58 board that looked like it was wedged in a soft for a year.

OnePostWonder · Nov 21, 2012

It would be nice if this thread could get as much exposure as possible. Your experience was absolutely horrible OP. I still would follow through with reporting it to the BBB and perhaps the Federal Trade Commission if applicable.

I'm personally thinking about posting it to /r/buildapc.

Reddit thread added:

http://www.reddit.com/r/buildapc/comments/13leta/asus_rma_nightmare_an_isolated_case_or_par_for/

cdawall · Nov 22, 2012

Figured I would update this. I ended up not cross shipping mine as with Asus's process it takes as long if not longer than a regular RMA. Today Asus received my board so we will see how long it takes for them to update my RMA as received hopefully Monday since it showed up on a holiday.

OnePostWonder said:
It would be nice if this thread could get as much exposure as possible. Your experience was absolutely horrible OP. I still would follow through with reporting it to the BBB and perhaps the Federal Trade Commission if applicable.

I'm personally thinking about posting it to /r/buildapc.

Reddit thread added:

http://www.reddit.com/r/buildapc/comments/13leta/asus_rma_nightmare_an_isolated_case_or_par_for/

My issue is with sites like that most people only post when they had a negative time or someone else they knew did. I have personally RMA'd 10+ boards with Asus without receiving a bad mobo back or any of these issues everything was done in a timely manor and quality was the same as what I sent in. I actually had one occasion when I had yet again killed my M4A78T-E when I received a sealed BNIB motherboard with accessories. Might have been because it was the 3-4th time I had killed the product, but hey DICE is rough on boards.

DayKnight · Dec 4, 2012

OP, I have been keeping an eye here for quite some time and I must say, I am seriously angry!.

Good thing I wasn't in your place. Bad things would have happened to the retailer.

m1dg3t · Dec 4, 2012

More examples of why you should NOT use Asus products anymore. They are shit!

Hopefully you get your RMA sorted correctly. Took me 3yrs to get a replacement card, it still doesn't work properly but at least it was NEW! :rolleyes:

INSTG8R · Dec 4, 2012

This is why "Sabertooth #1" is still sitting in the box behind me... This is my FIRST ASUS board since Abit went under I had to look elsewhere.

I am keeping an eye on this thread too, to see how it ends up being resolved. So far it looks like they have shipped him back the exact same broken board...

System Name	Quantumville™
Processor	Intel Core i7-2700K @ 4GHz
Motherboard	Asus P8Z68-V PRO/GEN3
Cooling	Noctua NH-D14
Memory	16GB (2 x 8GB Corsair Vengeance Black DDR3 PC3-12800 C9 1600MHz)
Video Card(s)	MSI RTX 2080 SUPER Gaming X Trio
Storage	Samsung 850 Pro 256GB \| WD Black 4TB \| WD Blue 6TB
Display(s)	ASUS ROG Strix XG27UQR (4K, 144Hz, G-SYNC compatible) \| Asus MG28UQ (4K, 60Hz, FreeSync compatible)
Case	Cooler Master HAF 922
Audio Device(s)	Creative Sound Blaster X-Fi Fatal1ty PCIe
Power Supply	Corsair AX1600i
Mouse	Microsoft Intellimouse Pro - Black Shadow
Keyboard	Yes
Software	Windows 10 Pro 64-bit

Processor	i9 11900k
Motherboard	Maximus XII Apex
Cooling	Custom Liquid W/ 360x60 Radiator
Memory	32Gb Team XTREEM ARGB 3600 b-die
Video Card(s)	Waterblocked MSI RTX 4070
Storage	Intel 900p 480Gb + 4tb Intel 670p
Display(s)	LG C2 evo 42"
Case	Geometric Future Model 8
Audio Device(s)	HD58X + Sennheiser GSX 1000
Power Supply	Corsair RM 750x
Mouse	Steelseries Aerox 5 wired
Keyboard	Akko Mod 007b HE
VR HMD	Samsung Odyssey+
Software	Windows 11

System Name	All the cores
Processor	2990WX
Motherboard	Asrock X399M
Cooling	CPU-XSPC RayStorm Neo, 2x240mm+360mm, D5PWM+140mL, GPU-2x360mm, 2xbyski, D4+D5+100mL
Memory	4x16GB G.Skill 3600
Video Card(s)	(2) EVGA SC BLACK 1080Ti's
Storage	2x Samsung SM951 512GB, Samsung PM961 512GB
Display(s)	Dell UP2414Q 3840X2160@60hz
Case	Caselabs Mercury S5+pedestal
Audio Device(s)	Fischer HA-02->Fischer FA-002W High edition/FA-003/Jubilate/FA-011 depending on my mood
Power Supply	Seasonic Prime 1200w
Mouse	Thermaltake Theron, Steam controller
Keyboard	Keychron K8
Software	W10P

Processor	i9 11900k
Motherboard	Maximus XII Apex
Cooling	Custom Liquid W/ 360x60 Radiator
Memory	32Gb Team XTREEM ARGB 3600 b-die
Video Card(s)	Waterblocked MSI RTX 4070
Storage	Intel 900p 480Gb + 4tb Intel 670p
Display(s)	LG C2 evo 42"
Case	Geometric Future Model 8
Audio Device(s)	HD58X + Sennheiser GSX 1000
Power Supply	Corsair RM 750x
Mouse	Steelseries Aerox 5 wired
Keyboard	Akko Mod 007b HE
VR HMD	Samsung Odyssey+
Software	Windows 11

System Name	All the cores
Processor	2990WX
Motherboard	Asrock X399M
Cooling	CPU-XSPC RayStorm Neo, 2x240mm+360mm, D5PWM+140mL, GPU-2x360mm, 2xbyski, D4+D5+100mL
Memory	4x16GB G.Skill 3600
Video Card(s)	(2) EVGA SC BLACK 1080Ti's
Storage	2x Samsung SM951 512GB, Samsung PM961 512GB
Display(s)	Dell UP2414Q 3840X2160@60hz
Case	Caselabs Mercury S5+pedestal
Audio Device(s)	Fischer HA-02->Fischer FA-002W High edition/FA-003/Jubilate/FA-011 depending on my mood
Power Supply	Seasonic Prime 1200w
Mouse	Thermaltake Theron, Steam controller
Keyboard	Keychron K8
Software	W10P

Shoddy Asus RMA

qubit

Overclocked quantum bit

Arrakis9

cdawall

where the hell are my stars

Arrakis9

cdawall

where the hell are my stars

t_ski

Former Staff

Arrakis9

Radical_Edward

Arrakis9

cdawall

where the hell are my stars

Aquinus

Resident Wat-man

Radical_Edward

erocker

*

FreedomEclipse

~Technological Technocrat~

cdawall

where the hell are my stars

erocker

*

Radical_Edward

qubit

Overclocked quantum bit

Raw

Lazzer408

OnePostWonder

cdawall

where the hell are my stars

DayKnight

m1dg3t

INSTG8R

Vanguard Beta Tester

System Name	My i7 Beast
Processor	Intel Core i7 6800K
Motherboard	Asus X99-A II
Cooling	Nickel-plated EK Supremacy EVO, D5 with XSPC Bayres & BIX Quad Radiator
Memory	4 x 8GB EVGA SuperSC DDR4-3200
Video Card(s)	EVGA 1080 SuperClocked
Storage	Samsung 950 Pro 256GB m.2 SSD + 480GB Sandisk storage SSD
Display(s)	Three Asus 24" VW246H LCD's
Case	Silverstone TJ07
Audio Device(s)	Onboard
Power Supply	Corsair AX1200
Keyboard	Corsair K95
Software	Windows 10 x64 Pro

System Name	GLaDOS
Processor	AMD FX-9590 X8 4.7GHz
Motherboard	ASUS Sabertooth 990FX
Cooling	Corsair H80i v2
Memory	Corsair Vengeance 24GB (2x8GB, 2x4GB) DDR3 1600 MHz
Video Card(s)	ASUS ROG-STRIX-RX580-O8G-GAMINGOC
Storage	WD Blue 3D NAND 1TB Internal PC SSD
Display(s)	2 Acer S231HL 23" LED backlit LCD's on a Dual LCD stand
Case	Corsair iCUE 220T RGB Airflow
Audio Device(s)	Onboard - Corsair Void Pro Wireless
Power Supply	Corsair 850HXi 850W
Mouse	Corsair Sabre RGB
Keyboard	Corsair K70 LUX RGB
Software	Microsoft Windows 10 Pro 64 Bit

System Name	Apollo
Processor	Intel Core i9 9880H
Motherboard	Some proprietary Apple thing.
Memory	64GB DDR4-2667
Video Card(s)	AMD Radeon Pro 5600M, 8GB HBM2
Storage	1TB Apple NVMe, 4TB External
Display(s)	Laptop @ 3072x1920 + 2x LG 5k Ultrafine TB3 displays
Case	MacBook Pro (16", 2019)
Audio Device(s)	AirPods Pro, Sennheiser HD 380s w/ FIIO Alpen 2, or Logitech 2.1 Speakers
Power Supply	96w Power Adapter
Mouse	Logitech MX Master 3
Keyboard	Logitech G915, GL Clicky
Software	MacOS 12.1

Processor	AMD Ryzen 7 7800X3D
Motherboard	ASUS TUF x670e
Cooling	EK AIO 360. Phantek T30 fans.
Memory	32GB G.Skill 6000Mhz
Video Card(s)	Asus RTX 4090
Storage	WD m.2
Display(s)	LG C2 Evo OLED 42"
Case	Lian Li PC 011 Dynamic Evo
Audio Device(s)	Topping E70 DAC, SMSL SP200 Headphone Amp.
Power Supply	FSP Hydro Ti PRO 1000W
Mouse	Razer Basilisk V3 Pro
Keyboard	Tester84
Software	Windows 11

System Name	DarnGosh Edition
Processor	AMD 7800X3D
Motherboard	MSI X670E GAMING PLUS
Cooling	Thermalright AM5 Contact Frame + Phantom Spirit 120SE
Memory	G.Skill Trident Z5 NEO DDR5 6000 CL32-38-38-96
Video Card(s)	Asus Dual Radeon™ RX 6700 XT OC Edition
Storage	WD SN770 1TB (Boot)\| 2x 2TB WD SN770 (Gaming)\| 2x 2TB Crucial BX500\| 2x 3TB Toshiba DT01ACA300
Display(s)	LG GP850-B
Case	Corsair 760T (White) {1xCorsair ML120 Pro\|5xML140 Pro}
Audio Device(s)	Yamaha RX-V573\|Speakers: JBL Control One\|Auna 300-CN\|Wharfedale Diamond SW150
Power Supply	Seasonic Focus GX-850 80+ GOLD
Mouse	Logitech G502 X
Keyboard	Duckyshine Dead LED(s) III
Software	Windows 11 Home
Benchmark Scores	ლ(ಠ益ಠ)ლ

System Name	it's a computer
Processor	INTEL i5-2500K OC'ed @ 4.5GHz
Motherboard	ASUS Z68-V DELUXE Gen3
Cooling	NOCTURA NH-C14
Memory	16 GB CORSAIR Vengeance (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)
Video Card(s)	EVGA GTX 970 SSC 4GB
Storage	Intel® Solid-State Drive 730 Series SSDSC2BP240G4R5 2.5" 240GB SATA 6Gb/s MLC
Display(s)	SAMSUNG 24HD Model # 2494 Sync Master
Case	CM HAF 922
Audio Device(s)	onboard
Power Supply	CORSAIR Gold AX850 Full Modular
Software	Windows 10

Processor	i7 2600k@4.6ghz
Motherboard	MSI z68ma-ed55
Cooling	Silentx Extreem 120mm
Memory	2x4gb XMS 7-8-7-20 1600
Video Card(s)	HD6870
Storage	2x128gb Kingston Hyper-X (Raid0), 2x750gb RE3 (RAID1), 2x750gb RE3 (RAID1)
Display(s)	Soyo 24", Gateway 22"
Case	Fractal Design Arc Mini 6x120mm fans.
Audio Device(s)	Onboard
Power Supply	Zalman 750w
Software	Windows 7

System Name	PC
Processor	i5 2500k
Motherboard	P8Z68-V PRO/GEN3
Cooling	Fans
Memory	DDR3-1600 (8GB)
Video Card(s)	Sapphire Nitro+ RX 580
Storage	HD103SJ
Display(s)	XG2402
Case	Xigmatek Midgard II
Power Supply	PC Power & Cooling Silencer 750W

System Name	Broken Butterfly.
Processor	Intel Core i5-3570.
Motherboard	Asus P8H67-M LE.
Cooling	Cooler Master Hyper 212 Plus.
Memory	2x4gB Corsair Value Series.
Video Card(s)	EVGA GTX 660 FTW Signature 2.
Storage	180gB Intel SSD 330 Series, WD Blue 500gB (AAKX).
Display(s)	Samsung BX2031.
Case	CM Elite 334.
Power Supply	Corsair CX 430.

System Name	m1dg3t \| DeathBox \| HairPi 3
Processor	3570k @ 4.0 1.15v BIOS \| q9550 @ 3.77 1.325v BIOS
Motherboard	Asrock z77e iTX \| p5q Dlx 2301 BIOS
Cooling	Custom Water \| D-14 & HR-03gt \| Passive HSF
Memory	Samsung MV-3V4G3D 4g x 2 @ 1866 1.35v \| OcZ RpR 2g x 4 @ 1067 2.2v
Video Card(s)	MSi 7950 tf3 @1000 / 1350 \| Asus 5870 V2 @ 900 / 1275
Storage	Adata sx900 256Gb / WD 2500 HHTZ \| WD 1001 FALS x 2
Display(s)	BenQ gw2750hm \| 46" Sharp Quatron
Case	BitFenix Prodigy - m0dd3d \| Antec Fusion Remote MAX
Audio Device(s)	Onboard Toslink > Yamaha HTR 6290 \| Xonar HDAV1.3 > Yamaha DSP z7
Power Supply	Ocz mXp700w \| Ocz zx850w \| Cannakit 5v 2.5a
Mouse	Logitech G700s \| Logitech G9x - Cable Repaired
Keyboard	TT Meka G1 - Black w Cherry Blacks\| Logitech G11
Software	Win7 Home \| Xp sp3 & Vista ultimate \| Raspbian
Benchmark Scores	Epeen!! Who needs epeen??

System Name	Hellbox 5.1(same case new guts)
Processor	Ryzen 7 5800X3D
Motherboard	MSI X570S MAG Torpedo Max
Cooling	TT Kandalf L.C.S.(Water/Air)EK Velocity CPU Block/Noctua EK Quantum DDC Pump/Res
Memory	2x16GB Gskill Trident Neo Z 3600 CL16
Video Card(s)	Powercolor Hellhound 7900XTX
Storage	970 Evo Plus 500GB 2xSamsung 850 Evo 500GB RAID 0 1TB WD Blue Corsair MP600 Core 2TB
Display(s)	Alienware QD-OLED 34” 3440x1440 144hz 10Bit VESA HDR 400
Case	TT Kandalf L.C.S.
Audio Device(s)	Soundblaster ZX/Logitech Z906 5.1
Power Supply	Seasonic TX~’850 Platinum
Mouse	G502 Hero
Keyboard	G19s
VR HMD	Oculus Quest 3
Software	Win 11 Pro x64