Shoddy Asus RMA

TheMailMan78 · Dec 4, 2012

INSTG8R said:
This is why "Sabertooth #1" is still sitting in the box behind me... This is my FIRST ASUS board since Abit went under I had to look elsewhere.

I am keeping an eye on this thread too, to see how it ends up being resolved. So far it looks like they have shipped him back the exact same broken board...

The Sabertooth boards tend to be better then most Asus boards. Of ALL Asus boards THAT one should be ok.

INSTG8R · Dec 4, 2012

TheMailMan78 said:
The Sabertooth boards tend to be better then most Asus boards. Of ALL Asus boards THAT one should be ok.

The BIOS is corrupt on it. Basically it treats my 2600K as a "non K" I lost all overclocking functions. I can't even run the XMP Profile on the RAM.

There is a way to supposedly fix it by "blanking" the BIOS and then reflashing it. I just can't be arsed to tear down my perfectly functioning Sabertooth to give it a try.
It IS a great board and has a 5yr warranty so it's not like I don't have time to fart about with it...

FreedomEclipse · Dec 5, 2012

INSTG8R said:
There is a way to supposedly fix it by "blanking" the BIOS and then reflashing it. I just can't be arsed to tear down my perfectly functioning Sabertooth to give it a try.
It IS a great board and has a 5yr warranty so it's not like I don't have time to fart about with it...

OR.... you could just purchase a bios chip from ebay and switch it with the one on your board.

It might cost a little $$ but problem solved.

cdawall · Dec 5, 2012

FreedomEclipse said:
OR.... you could just purchase a bios chip from ebay and switch it with the one on your board.

It might cost a little $$ but problem solved.

You can order them directly from Asus they are all of $5.

INSTG8R · Dec 5, 2012

FreedomEclipse said:
OR.... you could just purchase a bios chip from ebay and switch it with the one on your board.

It might cost a little $$ but problem solved.

Yeah I was thinking of just flipping the chip with the current board and do it that way. Just not gotten up the courage to make an attempt.

THE_EGG · Dec 5, 2012

Jesus man, I'm seriously pissed on your behalf. I really hope it gets sorted soon.

I have a G53JW Asus gaming notebook and it crapped itself with about 2 months left on the warranty so I brought into the repair centre in Brisbane (luckily we have a repair centre where you can actually go and speak with someone in reality). I was told it would take 2 days to diagnose and no longer then 8 working days to repair or replace it. I had a phone call 5 days after handing it in saying that the mobo, ram, hdd, keyboard and screen cable had been replaced and it was ready to pickup. Quite a major repair if you ask me, but very quick for 5 days. I was given an extra 6 months warranty to cover the repair work as well upon arrival. Still working fine to this day.

But I've had a crap experience with a gigabyte mobo before where the RMA was lost in their system never to be seen of again D: I did give up on that scenario though because I used a my tax return to buy a new one mobo.

Aquinus · Dec 19, 2012

Have you tried contacting the Better Business Bureau to file a complaint with ASUS along with seeing if the BBB might be willing to help if you really want to take legal action against ASUS (at this point, I'm 95% sure that you're within your rights). I'm sure they would have something to say about the crap you've gone through with ASUS and I suspect that ASUS would do whatever it would take to avoid going to court.

Sometimes litigation is your last and only resort, not that you have time for this but it is definitely worth filing a report against ASUS for unfair business practices.

http://www.bbb.org/
http://www.bbb.org/us/Dispute-Resolution-Services/

micropage7 · Dec 19, 2012

sorry to hear that
its like they has"no good will" to replace that board

TriggerWolf · Dec 19, 2012

Wow, that's one "eff'd" up motherboard they sent you. I've had two RMA requests sent to ASUS the past year and they went pretty smoothly. Two 9800GX2s that bit the dust, one took 3 weeks to be replaced, they sent me a GTX285, the second one, took little over a week and they sent me a GTX470. Albeit both cards noticeably not new but in very good condition.

Sending me different cards was the only thing they failed at... But I wasn't even that mad, I sold the 285 and the 470 alone wipes the floor with SLI'd GX2's.

Hope you manage to get them to send you a proper motherboard. It's even worse what they did considering it's their enthusiast range...

cdawall · Dec 19, 2012

My CHVF showed up all good to go...

t_ski · Dec 19, 2012

New board and everything, not repaired?

cdawall · Dec 19, 2012

t_ski said:
New board and everything, not repaired?

Yup marked the old one. Same serial number obviously but was a new board.

de.das.dude · Dec 20, 2012

wish me luck, i will be RMA ing my board soon. faulty onboard LAN

BrooksyX · Dec 20, 2012

Sorry to hear about your bad luck. Very poor service on Asus's end. I used to only buy Asus products but honestly their quality has gone down in my mind the last few years. I am a ASrock/MSI guy for motherboards and MSI/XFX for video cards. In fact the only asus product I have is a cheapo video card in my HTPC that was like $20 after rebate.

Aquinus · Dec 20, 2012

BrooksyX said:
MSI/XFX for video cards

My XFX 8600 GTS damaged a display that was connected to it where I work. Completely fried the DVI DDC. I will never buy an XFX video card again, because of that. It's also half of the reason why I usually stay clear of nVidia in general as well, but that is just me.

TheGuruStud · Dec 26, 2012

Aquinus said:
Have you tried contacting the Better Business Bureau to file a complaint with ASUS along with seeing if the BBB might be willing to help if you really want to take legal action against ASUS (at this point, I'm 95% sure that you're within your rights). I'm sure they would have something to say about the crap you've gone through with ASUS and I suspect that ASUS would do whatever it would take to avoid going to court.

Sometimes litigation is your last and only resort, not that you have time for this but it is definitely worth filing a report against ASUS for unfair business practices.

http://www.bbb.org/
http://www.bbb.org/us/Dispute-Resolution-Services/

That's very hit or miss. Companies pay to keep their rating high. If you don't pay, then you get screwed. After all, the "BBB" is just another crooked corporation.
Basically, if Asus pays them enough money, then it doesn't matter how many complaints are received.

ThE_MaD_ShOt · Dec 26, 2012

I'd stay on them Arrakis+9, they are looking for you to give up now. Make them send you a new board just on principle now.

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Shoddy Asus RMA

TheMailMan78

Big Member

INSTG8R

Vanguard Beta Tester

FreedomEclipse

~Technological Technocrat~

cdawall

where the hell are my stars

INSTG8R

Vanguard Beta Tester

THE_EGG

Aquinus

Resident Wat-man

micropage7

TriggerWolf

cdawall

where the hell are my stars

t_ski

Former Staff

cdawall

where the hell are my stars

de.das.dude

Pro Indian Modder

BrooksyX

Aquinus

Resident Wat-man

TheGuruStud

ThE_MaD_ShOt

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