Wireless printer keeps losing signal

HTC · Jul 6, 2015

I recently bought an epson wireless printer (L355 ecotank) for my non-wireless PC (the only one in the house, everything else is wireless) but i keep getting loss of connection to the printer.

Dunno if it has anything to do with it but another PC here (also wireless connected) suffers from net connection loss sometimes. @ 1st i thought it was firefox and i tried uninstalling / re-installing it to see if that worked but after i noticed that the very same thing happened with IE so i ruled out to source of the prob being the browser.

The reason i mention the this prob with the PC @ all is because the printer's connection behavior is very similar: it's either online for quite a while or i have trouble scanning / printing because, although the router's page says the printer is online always and has very good signal, even when the connection is lost: this is what puzzles me!

The printer is located 2.5m away from the PC, with a mirror on it's back. I know mirrors block wireless signals but since it's behind the printer and not in direct path between the printer and the router, it shouldn't affect the connection, right?

Rhyseh · Jul 7, 2015

So you have multiple devices dropping wireless signal on the network at the same time?

kn00tcn · Jul 8, 2015

wait, why is the printer wireless if it sounded like it's next to a wired pc where it can be directly connected to the router (use a switch)

Kursah · Jul 8, 2015

I would check for firmware updates to the printer, I would also access its web gui (go to its IP address) and set a static IP address, even if it is the same address it has instead of relying on DHCP...that can cause all sorts of fun issues later on.

Honestly wifi printing can be a pain in the ass, but Epson is usually decent. Connect it with an Ethernet cable (get a cheap switch if you need to) and be done with it.

What make/model is your router? Is it due for a firmware update? Could there be another device competing for the same IP address? Not as common of an issue on most home networks because there isn't enough devices to use the default DHCP pool, but still possible from time-to-time. Also many wifi printers have crappy antennas so you might check signal strength and see if that's the case.

Deelron · Jul 8, 2015

HTC said:
The reason i mention the this prob with the PC @ all is because the printer's connection behavior is very similar: it's either online for quite a while or i have trouble scanning / printing because, although the router's page says the printer is online always and has very good signal, even when the connection is lost: this is what puzzles me!

For what it's worth I had a similar problem with the automatic settings on my wireless printer, frequently when I'd try to print it would frequently work once and then not again, and every time I checked its IP address it would show through the router as connected (the Apple devices were the worst offenders, although the Windows 7 machines would eventually lose it as well).

What solved it for me was assigning a static IP and eschewing the automated software, adding the printer by manually putting in the IP address in Win7/OS X/iOS, since then it's worked every time.

Good luck, I don't envy you, boo wireless printing.

HTC · Jul 9, 2015

Rhyseh said:
So you have multiple devices dropping wireless signal on the network at the same time?

- Haven't checked if they lose the signal @ the same time. Can't check now since i'm not @ home.

Kursah said:
I would check for firmware updates to the printer, I would also access its web gui (go to its IP address) and set a static IP address, even if it is the same address it has instead of relying on DHCP...that can cause all sorts of fun issues later on.

Honestly wifi printing can be a pain in the ass, but Epson is usually decent. Connect it with an Ethernet cable (get a cheap switch if you need to) and be done with it.

What make/model is your router? Is it due for a firmware update? Could there be another device competing for the same IP address? Not as common of an issue on most home networks because there isn't enough devices to use the default DHCP pool, but still possible from time-to-time. Also many wifi printers have crappy antennas so you might check signal strength and see if that's the case.

- I've checked for software updates but not firmware: hadn't thought of that.

- I can hook it up to my PC via USB but i can't do the same for the other PCs. Dunno if i can connect directly by cable with the router: the thought never occurred to me .... The goal here is to eventually enable all of the PCs in the house to use this printer: try 1st on the main rig, then try the other PC and use that experience to enable the rest (tablets).

- I'm not @ home @ the moment so i can't say for sure but i think it's hitron something: it's the one provided by my ISP. Dunno if it's due or not for a firmware upgrade. Dunno if there's any device competing for the same IP address and i wont be able to answer that question for @ least 1 more day: possibly 2.

Deelron said:
For what it's worth I had a similar problem with the automatic settings on my wireless printer, frequently when I'd try to print it would frequently work once and then not again, and every time I checked its IP address it would show through the router as connected (the Apple devices were the worst offenders, although the Windows 7 machines would eventually lose it as well).

What solved it for me was assigning a static IP and eschewing the automated software, adding the printer by manually putting in the IP address in Win7/OS X/iOS, since then it's worked every time.

Good luck, I don't envy you, boo wireless printing.

- That pretty much describes what i currently have with the printer. It's slightly different with the other PC since the net either works with no issues or it constantly fails, even opening internet pages, then it's working again, and repeats. All with me doing nothing.

- Have to figure out how to make that for win7 and for android (the tablets).

micropage7 · Jul 9, 2015

have you checked your router setting?

Rhyseh · Jul 10, 2015

HTC said:
- Haven't checked if they lose the signal @ the same time. Can't check now since i'm not @ home.

Ok. A more pertinent question. Are these the only wireless devices or do other devices have issues?

When your printer has issues does resetting the WAP/router resolve the issue?

The symptoms you are describing are generally associated with a dying WAP.

HTC · Jul 11, 2015

This is the router i have: http://setuprouter.com/router/hitron-technologies/bvw-3653/

Rhyseh said:
Ok. A more pertinent question. Are these the only wireless devices or do other devices have issues?

When your printer has issues does resetting the WAP/router resolve the issue?

The symptoms you are describing are generally associated with a dying WAP.

- Dunno how to do that.

- Do you mean the equipment is failing???? Should i call the ISP to have it replaced?

micropage7 said:
have you checked your router setting?
View attachment 66369

- Sorry: don't understand a thing about this image you posted

Rhyseh · Jul 13, 2015

HTC said:
This is the router i have: http://setuprouter.com/router/hitron-technologies/bvw-3653/

- Dunno how to do that.

- Do you mean the equipment is failing???? Should i call the ISP to have it replaced?

- Sorry: don't understand a thing about this image you posted

Does turning the device that controls your wireless off and on again resolve the problem?

FordGT90Concept · Jul 13, 2015

Wire it. Use an unmanaged 5-port switch if you have to.

I had my Brother printer wireless for a while and it was nothing but trouble.

HTC · Jul 13, 2015

FordGT90Concept said:
Wire it. Use an unmanaged 5-port switch if you have to.

I had my Brother printer wireless for a while and it was nothing but trouble.

I checked but my printer can't be hooked up by network cable directly: only wireless or USB cable. This means the other PC can only connect via wireless.

I do have a question: the path between my router and the other PC has only my bedroom's wall in it's way but the path between the other PC and the printer has also the mirror that is behind the printer. Does the other PC "talk" to the router to reach the printer or does it "talk" to the printer directly?

I haven't even installed the printer in the other PC: wanted to fix the problem in the main PC 1st.

Rhyseh said:
Does turning the device that controls your wireless off and on again resolve the problem?

Haven't tried yet. I did check the router's page and it does in fact state that it has very good signal and yet i can't print / scan because it's "not ready".

Frick · Jul 13, 2015

FordGT90Concept said:
I had my Brother printer wireless for a while and it was nothing but trouble.

My HP printer is rock steady like that.

The printer is connected to the router, so your systems "talk" to it via the router.

HTC said:
- That pretty much describes what i currently have with the printer. It's slightly different with the other PC since the net either works with no issues or it constantly fails, even opening internet pages, then it's working again, and repeats. All with me doing nothing.

Does this mean other devices connected wirelessly also has troubles? Many ISP supplied routers are utter garbage and gets confused when they have more than two things connected to them.

HTC · Jul 13, 2015

Frick said:
My HP printer is rock steady like that.

The printer is connected to the router, so your systems "talk" to it via the router.

Then the "plan" is still viable: GREAT!!!!!

Frick said:
Does this mean other devices connected wirelessly also has troubles? Many ISP supplied routers are utter garbage and gets confused when they have more than two things connected to them.

- Via cable, only the main PC: rest is wireless.

- The other PC sometimes keeps having connection difficulties: similar symptoms but not quite the same. The browser either crashes constantly or has no problems @ all. @ 1st i thought it was the browser (firefox) but it does the same with IE so i don't think it's the browser.

FordGT90Concept · Jul 13, 2015

Frick said:
My HP printer is rock steady like that.

My sister has an HP as well that is connected wirelessly. HP must put a good WLAN chip in their printers. Other manufacturers...not so much.

HTC · Jul 25, 2015

The problem with the other PC seems to be fixed: hasn't happen in about 2 weeks.

The problem with the printer still persists: yesterday, i had no problems scanning some documents but i had lots of trouble to print 2 documents and i was unable to print a 3rd one.

The error i get is the one shown in post #12 of this thread (1st pic).

System Name	HTC's System
Processor	Ryzen 5 5800X3D
Motherboard	Asrock Taichi X370
Cooling	NH-C14, with the AM4 mounting kit
Memory	G.Skill Kit 16GB DDR4 F4 - 3200 C16D - 16 GTZB
Video Card(s)	Sapphire Pulse 6600 8 GB
Storage	1 Samsung NVMe 960 EVO 250 GB + 1 3.5" Seagate IronWolf Pro 6TB 7200RPM 256MB SATA III
Display(s)	LG 27UD58
Case	Fractal Design Define R6 USB-C
Audio Device(s)	Onboard
Power Supply	Corsair TX 850M 80+ Gold
Mouse	Razer Deathadder Elite
Software	Ubuntu 20.04.6 LTS

Processor	Intel Core i7 5820k
Motherboard	MSI X99S-GAMING7
Cooling	Corsair H105
Memory	16GB G.SKILL DDR4
Video Card(s)	Gigabyte GTX1070 Gaming G1
Storage	Samsung 840 Evo 256GB
Display(s)	Acer Predator XB271HU
Case	Corsair 800D
Audio Device(s)	ASUS XONAR
Power Supply	Corsair HX850i
Mouse	Logitech G502
Keyboard	Filco Majestouch
Software	Windows 10

System Name	Kursah's Gaming Rig 2018 (2022 Upgrade) - Ryzen+ Edition \| Gaming Laptop (Lenovo Legion 5i Pro 2022)
Processor	R7 5800X @ Stock \| i7 12700H @ Stock
Motherboard	Asus ROG Strix X370-F Gaming BIOS 6203\| Legion 5i Pro NM-E231
Cooling	Noctua NH-U14S Push-Pull + NT-H1 \| Stock Cooling
Memory	TEAMGROUP T-Force Vulcan Z 32GB (2x16) DDR4 4000 @ 3600 18-20-20-42 1.35v \| 32GB DDR5 4800 (2x16)
Video Card(s)	Palit GeForce RTX 4070 JetStream 12GB \| CPU-based Intel Iris XE + RTX 3070 8GB 150W
Storage	4TB SP UD90 NVME, 960GB SATA SSD, 2TB HDD \| 1TB Samsung OEM NVME SSD + 4TB Crucial P3 Plus NVME SSD
Display(s)	Acer 28" 4K VG280K x2 \| 16" 2560x1600 built-in
Case	Corsair 600C - Stock Fans on Low \| Stock Metal/Plastic
Audio Device(s)	Aune T1 mk1 > AKG K553 Pro + JVC HA-RX 700 (Equalizer APO + PeaceUI) \| Bluetooth Earbuds (BX29)
Power Supply	EVGA 750G2 Modular + APC Back-UPS Pro 1500 \| 300W OEM (heavy use) or Lenovo Legion C135W GAN (light)
Mouse	Logitech G502 \| Logitech M330
Keyboard	HyperX Alloy Core RGB \| Built in Keyboard (Lenovo laptop KB FTW)
Software	Windows 11 Pro x64 \| Windows 11 Home x64

System Name	Big Loud Box
Processor	i7 980x
Motherboard	Sabertooth x58
Cooling	Asetek 570LX 240MM Watercooler
Memory	12GB @ 1600mhz DDR3
Video Card(s)	Gigabyte GeForce GTX 780 Ti WindForce 3X OC
Storage	Crucial M4 256 SSD / 3TB WD Green + random drives
Case	Azza Hurrican
Power Supply	BFG EX-1000 1000 WATT 80 Plus Modular
Mouse	Razer Naga
Keyboard	Razer Anansi

System Name	HTC's System
Processor	Ryzen 5 5800X3D
Motherboard	Asrock Taichi X370
Cooling	NH-C14, with the AM4 mounting kit
Memory	G.Skill Kit 16GB DDR4 F4 - 3200 C16D - 16 GTZB
Video Card(s)	Sapphire Pulse 6600 8 GB
Storage	1 Samsung NVMe 960 EVO 250 GB + 1 3.5" Seagate IronWolf Pro 6TB 7200RPM 256MB SATA III
Display(s)	LG 27UD58
Case	Fractal Design Define R6 USB-C
Audio Device(s)	Onboard
Power Supply	Corsair TX 850M 80+ Gold
Mouse	Razer Deathadder Elite
Software	Ubuntu 20.04.6 LTS

Wireless printer keeps losing signal

HTC

Rhyseh

kn00tcn

Kursah

Super Moderator

Deelron

HTC

micropage7

Rhyseh

HTC

Rhyseh

FordGT90Concept

"I go fast!1!11!1!"

HTC

Frick

Fishfaced Nincompoop

HTC

FordGT90Concept

"I go fast!1!11!1!"

HTC

System Name	BY-2021
Processor	AMD Ryzen 7 5800X (65w eco profile)
Motherboard	MSI B550 Gaming Plus
Cooling	Scythe Mugen (rev 5)
Memory	2 x Kingston HyperX DDR4-3200 32 GiB
Video Card(s)	AMD Radeon RX 7900 XT
Storage	Samsung 980 Pro, Seagate Exos X20 TB 7200 RPM
Display(s)	Nixeus NX-EDG274K (3840x2160@144 DP) + Samsung SyncMaster 906BW (1440x900@60 HDMI-DVI)
Case	Coolermaster HAF 932 w/ USB 3.0 5.25" bay + USB 3.2 (A+C) 3.5" bay
Audio Device(s)	Realtek ALC1150, Micca OriGen+
Power Supply	Enermax Platimax 850w
Mouse	Nixeus REVEL-X
Keyboard	Tesoro Excalibur
Software	Windows 10 Home 64-bit
Benchmark Scores	Faster than the tortoise; slower than the hare.

System Name	Black MC in Tokyo
Processor	Ryzen 5 7600
Motherboard	MSI X670E Gaming Plus Wifi
Cooling	Be Quiet! Pure Rock 2
Memory	2 x 16GB Corsair Vengeance @ 6000Mhz
Video Card(s)	XFX 6950XT Speedster MERC 319
Storage	Kingston KC3000 1TB \| WD Black SN750 2TB \|WD Blue 1TB x 2 \| Toshiba P300 2TB \| Seagate Expansion 8TB
Display(s)	Samsung U32J590U 4K + BenQ GL2450HT 1080p
Case	Fractal Design Define R4
Audio Device(s)	Plantronics 5220, Nektar SE61 keyboard
Power Supply	Corsair RM850x v3
Mouse	Logitech G602
Keyboard	Dell SK3205
Software	Windows 10 Pro
Benchmark Scores	Rimworld 4K ready!