SO...... gotta love EA.... I had a great time playing last night and decided I would hop on tonight when I get met with "You do not own this game" when I try to join haru and gunny. So I freak out and join the live chat. The guy is utterly clueless. Here is a copy of the live chat
HimaniThanks for contacting EA Customer Experience, my name is Himani. How may I assist you today?
youhello
youI was gifted battlefied 1 and I downloaded and installed yesterday and played for a while. I logged in tonight to play and its gone from my libaray
HimaniI understand your concern that your game is missing from your library. Right?
youYes. I tried joining a online game with a friend on my list and it says I do not own it anymore
HimaniTo make sure that I am working on correct account, please provide your e-mail address and your first and last name associated with the EA account.
you>>>>>>
HimaniThanks for the information.
HimaniMay I know your first name to ease the conversation?
you>>>>>>
HimaniNice to meet you, >>>>>>
youNice to meet you himani
Himani>>>>>>>, do you have any order number?
youOrder Number: >>>>>>>
HimaniThanks.
HimaniPlease allow me a couple of minutes to work on your issue.
youOk thank you
HimaniThank you for waiting, I really appreciate your patience.
Himani>>>>>>>, I would like to inform you that due to some technical issue we are unable to pull up the details. I would request you to please contact after few hours. Our team is working on this and soon this issue will be fixed.
youSo.... I am just out of luck and no gaming tonight?
HimaniI sincerely apologize for the inconvenience caused but we are trying to fix this issue as soon as possible.
youI see others on my list playing the game. How is it I am the only one effected?
HimaniIt might be possible that your game is linked with some other account. In the meantime please try to login with some other e-mail address,
youI dont have another account
HimaniAlright, please use this link and perform some steps it might be possible that you will be able to find your game:
https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/
HimaniPlease let me know once it done.
youI just finished the suggested page and still BF1 is the only game missing
HimaniPlease allow me a couple of minutes to work on your issue.
youAlso when I try to go to my account it says "The page you are trying to access is not available." on the EA website
HimaniBrandon, I am escalating your case to the specialist it might be possible that they will help to fix the issue.
youThank you
Just great....