• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

RMA Fraud on Amazon Targeting AMD Ryzen Buyers

Joined
Aug 20, 2007
Messages
21,556 (3.40/day)
System Name Pioneer
Processor Ryzen R9 9950X
Motherboard GIGABYTE Aorus Elite X670 AX
Cooling Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory 64GB (4x 16GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s) XFX RX 7900 XTX Speedster Merc 310
Storage Intel 5800X Optane 800GB boot, +2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s) 55" LG 55" B9 OLED 4K Display
Case Thermaltake Core X31
Audio Device(s) TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply FSP Hydro Ti Pro 850W
Mouse Logitech G305 Lightspeed Wireless
Keyboard WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software Gentoo Linux x64 / Windows 11 Enterprise IoT 2024
Amazon inventory of AMD's Ryzen 7 and Ryzen 5 processors seem to be suffering from RMA fraud, if several reddit reports and a general article from WCCFtech are to be believed. The RMA fraud appears to consist of a scheme in which an unknown party has been buying up quantities of Ryzen 7 or 5 series CPUs, and RMAing them back to Amazon with a fake CPU inside. The fake CPU appears to be an older Intel-based LGA packaged model, ironically.

The RMA gets by because the heatspreader is relabeled with an authentic looking AMD Ryzen label, which is presumably enough to fool a very PC-knowledge limited Amazon RMA check-in employee. This means the product gets sold again as an open-box item, as usually happens with RMAs.




Fortunately, being these are LGA processors and Ryzen CPU motherboards expect a processor with well, pins, the odds of damage to your motherboard from even a novice PC builder trying to force the CPU in are quite low. It will be immediately apparent something is wrong. For its part, Amazon appears to be handling the crisis well, refunding affected buyers and even issuing gift cards for their trouble and time. Still, this is something to watch out for in open box items or especially market place items on the Amazon general store.

View at TechPowerUp Main Site
 
Last edited:
Joined
Jul 13, 2016
Messages
3,341 (1.08/day)
Processor Ryzen 7800X3D
Motherboard ASRock X670E Taichi
Cooling Noctua NH-D15 Chromax
Memory 32GB DDR5 6000 CL30
Video Card(s) MSI RTX 4090 Trio
Storage P5800X 1.6TB 4x 15.36TB Micron 9300 Pro 4x WD Black 8TB M.2
Display(s) Acer Predator XB3 27" 240 Hz
Case Thermaltake Core X9
Audio Device(s) JDS Element IV, DCA Aeon II
Power Supply Seasonic Prime Titanium 850w
Mouse PMM P-305
Keyboard Wooting HE60
VR HMD Valve Index
Software Win 10
Obviously a pre-meditated fraud attempt. I can't see how it would be that hard for Amazon to track down where they got those fraudulent returns from as I'm sure a company of their size keeps track of purchase and return addresses. Amazon may have already acted on the matter but something of this magnitude would certainly warranty hiring a separate investigator in addition to working with the police.
 
Joined
Jan 13, 2011
Messages
221 (0.04/day)
I actually wonder how easy it would be if it was all bought with gift cards and shipped to pick up lockers/ups etc under fraudulent names out of area of the person/persons. That is unless they didn't do that amount of basic work to cover their tracks.
 

qubit

Overclocked quantum bit
Joined
Dec 6, 2007
Messages
17,865 (2.87/day)
Location
Quantum Well UK
System Name Quantumville™
Processor Intel Core i7-2700K @ 4GHz
Motherboard Asus P8Z68-V PRO/GEN3
Cooling Noctua NH-D14
Memory 16GB (2 x 8GB Corsair Vengeance Black DDR3 PC3-12800 C9 1600MHz)
Video Card(s) MSI RTX 2080 SUPER Gaming X Trio
Storage Samsung 850 Pro 256GB | WD Black 4TB | WD Blue 6TB
Display(s) ASUS ROG Strix XG27UQR (4K, 144Hz, G-SYNC compatible) | Asus MG28UQ (4K, 60Hz, FreeSync compatible)
Case Cooler Master HAF 922
Audio Device(s) Creative Sound Blaster X-Fi Fatal1ty PCIe
Power Supply Corsair AX1600i
Mouse Microsoft Intellimouse Pro - Black Shadow
Keyboard Yes
Software Windows 10 Pro 64-bit
I've never seen anything as bad as this, but it's why I purchase direct from Amazon wherever possible and almost never have problems. When I do buy from the marketplace, there tends to be the odd niggle here and there.
 
Joined
Mar 14, 2008
Messages
511 (0.08/day)
Location
DK
System Name Main setup
Processor i9 12900K
Motherboard Gigabyte z690 Gaming X
Cooling Water
Memory Kingston 32GB 5200@cl30
Video Card(s) Asus Tuf RTS 4090
Storage Adata SX8200 PRO 1 adn 2 TB, Samsung 960EVO, Crucial MX300 750GB Limited edition
Display(s) HP "cheapass" 34" 3440x1440
Case CM H500P Mesh
Audio Device(s) Logitech G933
Power Supply Corsair RX850i
Mouse G502
Keyboard SteelSeries Apex Pro
Software W11
that's what you get for cheaping out on personal..... :)
 
Joined
May 19, 2007
Messages
4,520 (0.70/day)
Location
Perth AU
Processor Intel Core i9 10980XE @ 4.7Ghz 1.2v
Motherboard ASUS Rampage VI Extreme Omega
Cooling EK-Velocity D-RGB, EK-CoolStream PE 360, XSPC TX240 Ultrathin, EK X-RES 140 Revo D5 RGB PWM
Memory G.Skill Trident Z RGB F4-3000C14D 64GB
Video Card(s) Asus ROG Strix GeForce RTX 4090 OC WC
Storage M.2 990 Pro 1TB / 10TB WD RED Helium / 3x 860 2TB Evos
Display(s) Samsung Odyssey G7 28"
Case Corsair Obsidian 500D SE Modded
Power Supply Cooler Master V Series 1300W
Software Windows 11

Polglass

New Member
Joined
Apr 26, 2017
Messages
7 (0.00/day)
So the stolen parts don't have a heat spreader. Are they re-purposed without the heat spreader or do these thieves manage to replicate them.

Also, as a returns officer, shouldn't you notice the lack of pins....just saying.
 
Joined
Feb 8, 2012
Messages
3,014 (0.64/day)
Location
Zagreb, Croatia
System Name Windows 10 64-bit Core i7 6700
Processor Intel Core i7 6700
Motherboard Asus Z170M-PLUS
Cooling Corsair AIO
Memory 2 x 8 GB Kingston DDR4 2666
Video Card(s) Gigabyte NVIDIA GeForce GTX 1060 6GB
Storage Western Digital Caviar Blue 1 TB, Seagate Baracuda 1 TB
Display(s) Dell P2414H
Case Corsair Carbide Air 540
Audio Device(s) Realtek HD Audio
Power Supply Corsair TX v2 650W
Mouse Steelseries Sensei
Keyboard CM Storm Quickfire Pro, Cherry MX Reds
Software MS Windows 10 Pro 64-bit
So the stolen parts don't have a heat spreader. Are they re-purposed without the heat spreader or do these thieves manage to replicate them.
Stolen parts have their original heat spreader, Amazon RMA check employees are fooled by a mere Ryzen logo printed on the old cpu's heat spreader ...
 

Ruru

S.T.A.R.S.
Joined
Dec 16, 2012
Messages
13,031 (2.97/day)
Location
Jyväskylä, Finland
System Name 4K-gaming / console
Processor AMD Ryzen 7 5800X / Intel Core i7-6700K
Motherboard Asus ROG Crosshair VII Hero / Asus Z170-K
Cooling Alphacool Eisbaer 360 / Alphacool Eisbaer 240
Memory 32GB DDR4-3466 / 16GB DDR4-3000
Video Card(s) Asus RTX 3080 TUF OC / Powercolor RX 6700 XT
Storage 3.3TB of SSDs / several small SSDs
Display(s) Acer 27" 4K120 IPS + Lenovo 32" 4K60 IPS
Case Corsair 4000D AF White / DeepCool CC560 WH
Audio Device(s) Sony WH-CN720N
Power Supply EVGA G2 750W / Fractal ION Gold 550W
Mouse Logitech MX518 / Logitech G400s
Keyboard Roccat Vulcan 121 AIMO / NOS C450 Mini Pro
VR HMD Oculus Rift CV1
Software Windows 11 Pro / Windows 11 Pro
Benchmark Scores They run Crysis
Joined
Aug 20, 2007
Messages
21,556 (3.40/day)
System Name Pioneer
Processor Ryzen R9 9950X
Motherboard GIGABYTE Aorus Elite X670 AX
Cooling Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory 64GB (4x 16GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s) XFX RX 7900 XTX Speedster Merc 310
Storage Intel 5800X Optane 800GB boot, +2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s) 55" LG 55" B9 OLED 4K Display
Case Thermaltake Core X31
Audio Device(s) TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply FSP Hydro Ti Pro 850W
Mouse Logitech G305 Lightspeed Wireless
Keyboard WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software Gentoo Linux x64 / Windows 11 Enterprise IoT 2024
I actually wonder how easy it would be if it was all bought with gift cards and shipped to pick up lockers/ups etc under fraudulent names out of area of the person/persons. That is unless they didn't do that amount of basic work to cover their tracks.

In an era of bitcoin purchased giftcards, this is likely.
 
Joined
Oct 7, 2013
Messages
344 (0.08/day)
In an era of bitcoin purchased giftcards, this is likely.
this is also the era of surveillance state.

If the damage is big enough they can easily look at cell phone location data and camera date.

Plenty of options to track someone down.
 

Fx

Joined
Oct 31, 2008
Messages
1,332 (0.23/day)
Location
Portland, OR
Processor Ryzen 2600x
Motherboard ASUS ROG Strix X470-F Gaming
Cooling Noctua
Memory G.SKILL Flare X Series 16GB DDR4 3466
Video Card(s) EVGA 980ti FTW
Storage (OS)Samsung 950 Pro (512GB), (Data) WD Reds
Display(s) 24" Dell UltraSharp U2412M
Case Fractal Design Define R5
Audio Device(s) Sennheiser GAME ONE
Power Supply EVGA SuperNOVA 650 P2
Mouse Mionix Castor
Keyboard Deck Hassium Pro
Software Windows 10 Pro x64
Joined
Apr 10, 2013
Messages
302 (0.07/day)
Location
Michigan, USA
Processor AMD 1700X
Motherboard Crosshair VI Hero
Memory F4-3200C14D-16GFX
Video Card(s) GTX 1070
Storage 960 Pro
Display(s) PG279Q
Case HAF X
Power Supply Silencer MK III 850
Mouse Logitech G700s
Keyboard Logitech G105
Software Windows 10
That's one way to simulate demand.
 
Joined
Oct 25, 2005
Messages
193 (0.03/day)
Location
Long Island, NY
Processor 9700K
Motherboard Asrock Z390 Phantom Gaming-ITX/ac
Cooling Alpenfohn Black Ridge
Memory 32GB Micron VLP 18ADF2G72AZ-3G2E1
Video Card(s) 3090 FE
Display(s) Samsung G9 NEO
Case Formd T1
Power Supply Corsair SF750
So another words, Amazon resells RMA's as open box units without even checking to see if they function.... because if they had done a basic check there is no way anyone could buy these fake AMD cpus (really intel)....

So never buy Amazon open box gear, because it's likely broken junk that no one ever tested...
 
Joined
Aug 20, 2007
Messages
21,556 (3.40/day)
System Name Pioneer
Processor Ryzen R9 9950X
Motherboard GIGABYTE Aorus Elite X670 AX
Cooling Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory 64GB (4x 16GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s) XFX RX 7900 XTX Speedster Merc 310
Storage Intel 5800X Optane 800GB boot, +2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s) 55" LG 55" B9 OLED 4K Display
Case Thermaltake Core X31
Audio Device(s) TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply FSP Hydro Ti Pro 850W
Mouse Logitech G305 Lightspeed Wireless
Keyboard WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software Gentoo Linux x64 / Windows 11 Enterprise IoT 2024
this is also the era of surveillance state.

If the damage is big enough they can easily look at cell phone location data and camera date.

Plenty of options to track someone down.

Yeah, good point. I hope they catch them whatever the means.
 
Joined
Jul 13, 2016
Messages
3,341 (1.08/day)
Processor Ryzen 7800X3D
Motherboard ASRock X670E Taichi
Cooling Noctua NH-D15 Chromax
Memory 32GB DDR5 6000 CL30
Video Card(s) MSI RTX 4090 Trio
Storage P5800X 1.6TB 4x 15.36TB Micron 9300 Pro 4x WD Black 8TB M.2
Display(s) Acer Predator XB3 27" 240 Hz
Case Thermaltake Core X9
Audio Device(s) JDS Element IV, DCA Aeon II
Power Supply Seasonic Prime Titanium 850w
Mouse PMM P-305
Keyboard Wooting HE60
VR HMD Valve Index
Software Win 10
I actually wonder how easy it would be if it was all bought with gift cards and shipped to pick up lockers/ups etc under fraudulent names out of area of the person/persons. That is unless they didn't do that amount of basic work to cover their tracks.

Well first, they have an IP address so they better be using a VPN and they better hope it's outside the US. Given the situation it would be easy to subpoena ISP records.

Second, most delivery lockers in the US require your information. I know that both FedEx, Amazon, and USPS require this information. There are smaller locker vendors in more populated areas and many of them do not accept bitcoin so once again your information will be on hand.

Last, Amazon puts restrictions on accounts that use only gift cards for payment without any verifiable personal information for obvious reasons. That is where 90% of the fraud is going to come from.
 
Joined
Mar 13, 2010
Messages
40 (0.01/day)
Location
Grimsby, UK
Processor AMD Ryzen 5 7600
Motherboard ABIT X670E Pro ES
Cooling Thermalright Peerless Assassin 120
Memory Kingston 2x16GB 5600C36
Video Card(s) Nvidia GeForce RTX 3060 Ti Founders Edition
Storage Solidigm P44 Pro 2TB
Display(s) NEC 24WMGX3 24" TFT
Case Fractal Design Define S
Audio Device(s) Creative ZxR
Power Supply Corsair HX 750 Modular PSU
Mouse Logitech G500
Keyboard Logitech Elite
Software Win 11 Pro / Linux
Similar thing happend to me buying a warehouse deal EVGA GTX 980 around December 2015, when Amazon UK had that extra 20% off the prices. When I opened the EVGA box their was a GTX 460 or 470 in there. Amazon UK refunded me straight away.

So whoever bought the GTX 980 from Amazon UK stock must have replaced it and sent it back under the Consumer Contracts Regulations act.

These people should be investigated and brought to justice, fraud is fraud.
 
Joined
Jul 16, 2014
Messages
8,220 (2.15/day)
Location
SE Michigan
System Name Dumbass
Processor AMD Ryzen 7800X3D
Motherboard ASUS TUF gaming B650
Cooling Artic Liquid Freezer 2 - 420mm
Memory G.Skill Sniper 32gb DDR5 6000
Video Card(s) GreenTeam 4070 ti super 16gb
Storage Samsung EVO 500gb & 1Tb, 2tb HDD, 500gb WD Black
Display(s) 1x Nixeus NX_EDG27, 2x Dell S2440L (16:9)
Case Phanteks Enthoo Primo w/8 140mm SP Fans
Audio Device(s) onboard (realtek?) - SPKRS:Logitech Z623 200w 2.1
Power Supply Corsair HX1000i
Mouse Steeseries Esports Wireless
Keyboard Corsair K100
Software windows 10 H
Benchmark Scores https://i.imgur.com/aoz3vWY.jpg?2
There were rumors of a Intel Ryzen series.:kookoo:
 
Joined
Oct 7, 2013
Messages
344 (0.08/day)
Yeah, good point. I hope they catch them whatever the means.
they wont. We gave up all of our privacy and rights for nothing. I get scam phone calls from the same person for months now....not like the government cares. Scam/telemarketers are the easy thing for the government to get ride of...its just the government has no intention of ever doing it. The government and its agents have no duty to protect you so why bother?

I laugh whenever someone says the police are there to protect you...that is 100% false as the US Supreme Court has ruled.

https://en.wikipedia.org/wiki/Warren_v._District_of_Columbia
 
Joined
Aug 20, 2007
Messages
21,556 (3.40/day)
System Name Pioneer
Processor Ryzen R9 9950X
Motherboard GIGABYTE Aorus Elite X670 AX
Cooling Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory 64GB (4x 16GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s) XFX RX 7900 XTX Speedster Merc 310
Storage Intel 5800X Optane 800GB boot, +2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s) 55" LG 55" B9 OLED 4K Display
Case Thermaltake Core X31
Audio Device(s) TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply FSP Hydro Ti Pro 850W
Mouse Logitech G305 Lightspeed Wireless
Keyboard WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software Gentoo Linux x64 / Windows 11 Enterprise IoT 2024
they wont. We gave up all of our privacy and rights for nothing. I get scam phone calls from the same person for months now....not like the government cares. Scam/telemarketers are the easy thing for the government to get ride of...its just the government has no intention of ever doing it. The government and its agents have no duty to protect you so why bother?

I laugh whenever someone says the police are there to protect you...that is 100% false as the US Supreme Court has ruled.

https://en.wikipedia.org/wiki/Warren_v._District_of_Columbia

I agree we should never have given up our rights without a fight but I do not agree that the fight is completely lost as of yet. That's all I'll say as this is getting off topic.
 
Top