Major BUG: GPU-Z causes Windows 10 PC to hard lock

Naki · Sep 13, 2017

Using Windows 10 OS, 64-bit Pro - version 1703.
GPU-Z, as well as lots of other apps/programs are set to start automatically with the OS.
Other Specs of problem PC: ASUS mobo, Intel Core i3 CPU (socket 1150), 16 GB of RAM, AMD Radeon R9 390 card with 8 GB of videoRAM. Intel SSD+2 Seagate HDDs (5 TB slower Archive HDD+ 3 GB faster desktop HDD).
Using latest Beta/non-WHQL AMD Radeon drivers version: 17.9.1, dated Sept 7th 2017 - installed a few days ago.
Input devices are Microsoft Ergonomic Sculpt Desktop 2.0, wireless (1 USB receiver for the 2 devices.)
EDIT: I am using Windows 10 Fast boot/Fast startup with GPT/UEFI mode for my Intel SSD/Windows OS.
Other system apps set to start with OS: Core Temp 1.10.2 64-bit, but I am pretty much sure it is not the issue here, as it starts fine and then starts working properly (shows CPU cores' temps/load/etc).
(Non-system apps/programs starting also are lots of them, but I do not think they apply. Still, I will list some just in case: Skype, Viber, ICQ, several Cloud apps, Spotify, Evernote, Slack/etc)

PROBLEM: Today when I powered up my PC, I noticed GPU-Z splash-screen getting "stuck" for a long time. I thought this is nothing special, as it has happened before, just wait and GPU-Z will start and splash screen will go away, as it should. NOT so! The PC was frozen - mouse pointer did not react, keyboard too. The HDD light was blinking, so the PC did not completely freeze, but was fully unusable due to mouse & keyboard not responding. Then I had to forcefully restart the PC 4-5 times via the Reset button on the case - but this did not help any.
The last time I did so, I very quickly started Task Manager early after login, and was able to kill the culprit - GPU-Z - so that it does not freeze the PC again. And the PC now works.
I am afraid to restart now! And I really do not want this happening tomorrow (I turn off my PC every night).

Any comments? Please fix this ASAP.

W1zzard · Sep 13, 2017

Could be the new AMD drivers. Are you able to reproduce it every time?

Naki · Sep 13, 2017

Don't know. Only happened first today. As I said, I restarted the PC 4-5 times until I got it to work, so this definitely happened more than once.

I am not willing to restart the PC now - I am behind 5-6 days with my work, and I cannot work if the PC freezes, as you know.

NOTE: If it matters, I am using Windows 10 Fast boot/Fast startup with GPT/UEFI mode for my Intel SSD/Windows OS.

AlienIsGOD · Sep 13, 2017

I've had freezing problems too, only 2 times though. Last time was after updating to latest version, I launched it and the PC froze requiring a hard reset. Can't replicate though as every time I've run it since then it behaves properly

deadman3000 · Sep 18, 2017

Happens to me a lot. AMD 17.9.1 drivers here. Usually happens after changing the voltage settings (I think) in WattMan then opening GPU-Z.

eidairaman1 · Sep 18, 2017

Revert to previous drivers

R-T-B · Sep 18, 2017

eidairaman1 said:
Revert to previous drivers

Obviously that's a workaround. That doesn't fix the bug in GPU-Z however.

vegaio · Sep 18, 2017

I had also a series of hard locks while using GPU-Z. I use a Vega AIO with a 750W Titanium grade PSU, drivers are 17.9.1. I think that it also could a problem with unsufficient power, as the for Vega AIO a 1000W PSU is required. I had hard locks ingame and on desktop. I experienced also hard locks while using HWINFO64. I already ordered a more powerful PSU.

kn00tcn · Sep 19, 2017

Naki said:
I am not willing to restart the PC now - I am behind 5-6 days with my work, and I cannot work if the PC freezes, as you know.

your work is more important than gpuz, why do you need gpuz? kak mozhe taka

there are other tools like hwinfo that list both cpu+gpu instead of using two separate programs

LocoDiceGR · Sep 19, 2017

Well, i had this problem happened once...had gpu-z running on start up.

Naki · Sep 19, 2017

kn00tcn said:
your work is more important than gpuz, why do you need gpuz? kak mozhe taka

there are other tools like hwinfo that list both cpu+gpu instead of using two separate programs

I am a proud beta tester of GPU-Z! Also, I have suggested many features/new functions over the years, many of which were implemented by GPU-Z author.

So, I like GPU-Z and do not want to use anything else for this.

Could be not GPU-Z, in fact. Maybe a combination of those latest AMD Radeon drivers+my Windows 10 being Insider Preview.
MY Windows 10 OS is the Insider Preview kind, maybe I should have mentioned that.

RE Core Temp, I have translated it into Bulgarian, and also suggested some new features, implemented by author (for Core Temp, just a few - less than those I suggested for GPU-Z).

So, likewise I like it and do not want to stop using it.

Totally · Sep 19, 2017

Also using GPU-Z 2.40, W10Pro 1703, along with 17.9.1 drivers (more info listed in system specs), am not experiencing this behavior.

vegaio · Oct 2, 2017

Do this problem persists with 17.9.3? Cannot test that cause no access to PC since a week.

LocoDiceGR · Oct 2, 2017

I just had this problem again yesterday, i started gpu-z and pc freeze (17.9.3).

I think its very random, no idea what triggers that.

Naki · Oct 2, 2017

Totally said:
Also using GPU-Z 2.40, W10Pro 1703, along with 17.9.1 drivers (more info listed in system specs), am not experiencing this behavior.

This is a useless post of yours and is thus spam. Also, you use an AMD platform so not really quite relevant to my/other persons here issues, as issue is with Intel CPU/platform and not AMD.
Video card not the same too - my problem PC has R9 390 card, and I have a 2nd PC with 480 card which works fine with no such issues.

vegaio said:
Do this problem persists with 17.9.3? Cannot test that cause no access to PC since a week.

No idea yet. I have 17.9.3 now, and I think I got a freeze just once. But not 6 times in a row as previously.
Need to use the 17.9.3 drivers for more days to be sure.
On an unrelated note, GPU-Z seems to have other issues for me now too, such as high CPU usage for no reason, plus Notification area icon getting "stuck" - non-clickable - too when this happens.
(after updating to latest Windows 10 Insider Preview build and latest AMD Radeon drivers you quoted)

LocoDiceGR said:
I just had this problem again yesterday, i started gpu-z and pc freeze (17.9.3).

I think its very random, no idea what triggers that.

For starters, you can try disabling Fast boot in your BIOS/UEFI, and disable Fast startup in your Windows 10 OS Control Panel. Please let us know if that helps any.

vegaio · Oct 2, 2017

I use an AMD Ryzen platform too together with Vega AIO. It seems, the specific driver versions together with GPU-Z trigger this hard lock sometimes. Maybe Fiji/Vega only issue.

Naki · Oct 2, 2017

My AMD Radeon R9 390 card the problem PC has is not Fiji, it is Hawaii Pro:
https://en.wikipedia.org/wiki/Hawaii_(disambiguation)
https://en.wikipedia.org/wiki/AMD_Radeon_RX_300_series#Desktop_products

EDIT: And my CPU is an Intel Core i3, so not any AMD product at all, at least in my case.

Naki · Oct 15, 2017

Issue status report -- as of 2-3 weeks now, all is mostly fine, the issue is not happening any more.
Only changes are updating my Windows 10 Pro 64-bit OS to a newer build.
And also I had some issues with built-in LAN card, and added a 2nd external PCI LAN card to the PC (Intel 1 Gbit card).

For those of you guys that had same issue, is it fixed for you too now?
Or does it keep happening occasionally, please?

jsfitz54 · Oct 15, 2017

Naki said:
Only changes are updating my Windows 10 Pro 64-bit OS to a newer build.

Your SPECS: Windows 10 Pro 64-bit version 1511 + all updates installed

NEWEST BELOW

SEE THIS: https://www.techpowerup.com/forums/threads/download-windows-10-th-rs.216164/

Drone said:
Microsoft Windows 10 Fall Creators Update
(version 1709 aka RS3, build 16299.15) (October 2017)

Naki · Oct 15, 2017

Sorry, those specs listed are very outdated, I am not using that at all. Will update in a bit, I am overloaded with work in recent weeks.

EDIT: Fixed.

LocoDiceGR · Nov 30, 2017

GPU-Z 2.5.0 - Relive 17.11.4 (From clean install using DDU)

Just had a random hard lock/freeze when i opened it.

vegaio · Nov 30, 2017

It's a driver issue on Vega LC and with 17.11.2 did produce hard locks, but going back to totally stable 17.11.1 solved it. Cant say about 17.11.3 and 17.11.4, because will not try. I cant say if running GPU-Z 2.5.0 matters at all regarding that issue.

fullinfusion · Nov 30, 2017

LocoDiceGR said:
GPU-Z 2.5.0 - Relive 17.11.4 (From clean install using DDU)

Just had a random hard lock/freeze when i opened it.

Just roll back to the version before this one

W1zzard · Nov 30, 2017

I'm making some progress identifying the various crash issues, so is AMD, maybe in the end something workable can be found.

fullinfusion · Nov 30, 2017

@W1zzard hit me up if you need anything

System Name	Main PC/OldPC/3rd PC
Processor	Intel Core i7-3770K Ivy Bridge/Core i5-3470 Ivy Bridge/Core i3-4330 Haswell
Motherboard	ASUS P8Z77-V/ASRock Z68 Pro3 Gen1/ASUS H81M2
Cooling	Cooler Master Hyper 212 EVO/Intel Box cooler/Intel Box cooler
Memory	32GB Corsair Vengeance/32GB ADATA/16GB ADATA
Video Card(s)	SAPPHIRE R9 290 Tri-X OC 4GB/MSI RX 480 8GB/SAPPHIRE R9 390 8GB
Storage	2x1TB ADATA SSDs in RAID0+3 HDDs/2xCrucial 1TB SSDs in RAID0+3 HDDs/Samsung 1TB SSD+8TB+4TB HDDs
Display(s)	Philips 274E5QHAB@HDMI + Philips 273EQH@DVI (both 27")
Case	Fractal Design Define R4 Titanium
Audio Device(s)	Kenwood Mini HiFi system/Microlab speakers/Philips HDMI (main)+LG TV monitor HDMI + Apple headphones
Power Supply	Cooler Master Silent ProM 600 W (modular)
Mouse	Microsoft Ergonomic Sculpt Desktop 2.0 (combo)@Razer Goliath mousepad (Medium speed)
Keyboard	Microsoft Ergonomic Sculpt Desktop 2.0 (combo)
Software	Win10 64-bit (Main PC v.1809 RTM Enterprise/2nd PC v.1903 Insider Preview Pro/3rd PC - same as 2nd)

Processor	Ryzen 7 5700X
Memory	48 GB
Video Card(s)	RTX 4080
Storage	2x HDD RAID 1, 3x M.2 NVMe
Display(s)	30" 2560x1600 + 19" 1280x1024
Software	Windows 10 64-bit

System Name	Main PC/OldPC/3rd PC
Processor	Intel Core i7-3770K Ivy Bridge/Core i5-3470 Ivy Bridge/Core i3-4330 Haswell
Motherboard	ASUS P8Z77-V/ASRock Z68 Pro3 Gen1/ASUS H81M2
Cooling	Cooler Master Hyper 212 EVO/Intel Box cooler/Intel Box cooler
Memory	32GB Corsair Vengeance/32GB ADATA/16GB ADATA
Video Card(s)	SAPPHIRE R9 290 Tri-X OC 4GB/MSI RX 480 8GB/SAPPHIRE R9 390 8GB
Storage	2x1TB ADATA SSDs in RAID0+3 HDDs/2xCrucial 1TB SSDs in RAID0+3 HDDs/Samsung 1TB SSD+8TB+4TB HDDs
Display(s)	Philips 274E5QHAB@HDMI + Philips 273EQH@DVI (both 27")
Case	Fractal Design Define R4 Titanium
Audio Device(s)	Kenwood Mini HiFi system/Microlab speakers/Philips HDMI (main)+LG TV monitor HDMI + Apple headphones
Power Supply	Cooler Master Silent ProM 600 W (modular)
Mouse	Microsoft Ergonomic Sculpt Desktop 2.0 (combo)@Razer Goliath mousepad (Medium speed)
Keyboard	Microsoft Ergonomic Sculpt Desktop 2.0 (combo)
Software	Win10 64-bit (Main PC v.1809 RTM Enterprise/2nd PC v.1903 Insider Preview Pro/3rd PC - same as 2nd)

System Name	Aliens Ryzen Rig \| 2nd Hand Omen
Processor	Ryzen R5 5600 \| Ryzen R5 3600
Motherboard	Gigabyte B450 Aorus Elite (F61 BIOS) \| B450 matx
Cooling	DeepCool Castle EX V2 240mm AIO\| stock for now
Memory	8GB X 2 DDR4 3000mhz Team Group Vulcan \| 16GB DDR4
Video Card(s)	Sapphire Pulse RX 5700 8GB \| GTX 1650 4GB
Storage	Adata XPG 8200 PRO 512GB SSD OS / 240 SSD + 2TB M.2 SSD Games / 1000 GB Data \| SSD + HDD
Display(s)	Acer Nitro x27OU 27" VA 165hz Freesync Premium\|TCL 32" 1080P w/ HDR
Case	NZXT H500 Black \| HP Omen Obelisk
Audio Device(s)	Onboard Realtek \| Onboard Realtek
Power Supply	EVGA SuperNOVA G3 650w 80+ Gold \| 500w
Mouse	Steelseries Rival 500 15 button mouse w/ Razor Goliathus Chroma XL mousemat \| Logitech G502
Keyboard	Corsair K65 Mini w/ Cherry MX brown keys \| Logitech G513 Carbon w/ Romer G tactile keys
Software	Windows 10 Pro \| Windows 10 Pro

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64

Major BUG: GPU-Z causes Windows 10 PC to hard lock

Naki

W1zzard

Administrator

Naki

AlienIsGOD

Vanguard Beta Tester

deadman3000

eidairaman1

The Exiled Airman

R-T-B

vegaio

kn00tcn

LocoDiceGR

Naki

Totally

vegaio

LocoDiceGR

Naki

vegaio

Naki

Naki

jsfitz54

Naki

LocoDiceGR

vegaio

fullinfusion

Vanguard Beta Tester

W1zzard

Administrator

fullinfusion

Vanguard Beta Tester

System Name	Pioneer
Processor	Ryzen 9 9950X
Motherboard	GIGABYTE Aorus Elite X670 AX
Cooling	Noctua NH-D15 + A whole lotta Sunon, Phanteks and Corsair Maglev blower fans...
Memory	64GB (2x 32GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s)	XFX RX 7900 XTX Speedster Merc 310
Storage	Intel 5800X Optane 800GB boot, +2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s)	55" LG 55" B9 OLED 4K Display
Case	Thermaltake Core X31
Audio Device(s)	TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply	FSP Hydro Ti Pro 850W
Mouse	Logitech G305 Lightspeed Wireless
Keyboard	WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software	Gentoo Linux x64 / Windows 11 Enterprise IoT 2024

Processor	Intel i5 750
Motherboard	ASUS P7P55-M
Cooling	Corsair A50
Memory	HyperX Fury @1866 8GB
Video Card(s)	Gigabyte R9 380 4G
Storage	1TB WD Blue / 2x SSD Kingston 120GB
Display(s)	LG 24MP58VQ
Case	Corsair Air 540
Audio Device(s)	Soundblaster Z
Power Supply	XFX TS 550w
Mouse	Razer DeathAdder Chroma
Keyboard	Razer Blackwidow Stealth 2016
Software	Windows 10 Pro x64

System Name	Miami
Processor	Ryzen 3800X
Motherboard	Asus Crosshair VII Formula
Cooling	Ek Velocity/ 2x 280mm Radiators/ Alphacool fullcover
Memory	F4-3600C16Q-32GTZNC
Video Card(s)	XFX 6900 XT Speedster 0
Storage	1TB WD M.2 SSD/ 2TB WD SN750/ 4TB WD Black HDD
Display(s)	DELL AW3420DW / HP ZR24w
Case	Lian Li O11 Dynamic XL
Audio Device(s)	EVGA Nu Audio
Power Supply	Seasonic Prime Gold 1000W+750W
Mouse	Corsair Scimitar/Glorious Model O-
Keyboard	Corsair K95 Platinum
Software	Windows 10 Pro

Processor	Intel i7 970 // Intel i7 2600K
Motherboard	Asus Rampage III Formula // Asus P8P67 Deluxe
Cooling	Zalman CNPS9900MaxB // Zalman CNPS11X
Memory	GSkill 2133 12GB // Corsair V 2400 32GB
Video Card(s)	ASUS GTX1080 // MSI GTX1070
Storage	Samsung 870EVO // Samsung 840P
Display(s)	HP w2207h
Case	CoolerMaster Stacker 830se // Lian Li PC-9F
Audio Device(s)	onboard
Power Supply	Seasonic X 850w Gold // EVGA 850w G2
Mouse	Logitech G502SE HERO, G9
Keyboard	Dell
Software	W10 Pro 22H2