I said but I didn't replace thermal paste for 1,5 year. Later I replaced paste, It reached 65C in the same case. I think that it is Gigabyte's fault. Maybe I will try if Consumer Rights don't accept.
What will you say? That you can get the card to run cooler so its a bad product? I can get any piece of hardware to run cooler than out of the box. That's not really something that will get you anywhere...
If the card runs in spec, again, you haven't got a chance. The area where it gets 'debatable' is performance reduction due to temps, which gets pretty heavy above 84C. So, a card that cannot properly stay below that, even with max fanspeed, could be
considered as a bad product. This is the gray area you have, use it well, its all about making your point in the best possible way. And that does
not mean sending your first email with an exhaustive list of arguments. Get your complaint escalated first so it gets real attention (not first line) and thén start talking.
First email contact should include:
- The card
does not meet the expectations that (insert company) created.
- The card objectively loses performance at its 'typical' operating temperature at full load. The temp is too high, so the performance loss is consistent.
- The amount of performance lost in typical operation creates a situation where the card provides lower performance than you see in reviews and comparable GPUs from other brands.
Second part:
- Kindly ask for a solution and for (insert company) to show they have the customers' interests at heart, like they say they do.
- Be clear about the fact that you
expect a solution. Not 'want', or 'demand'.
Expect. Make it sound like pure logic, not opinion.
- Be clear that since you expect a solution, not getting one will result in you escalating the matter. In what way, remains to be seen, but social media is a good one to mention. Also paint the picture of the opposite end: if a satisfactory solution is offered, you'd be the first to tell the world (insert company) is doing a good job.
This is my general approach with these gray areas (and I bite every single one I come across, and usually come out winning). Be clear, to the point, and show you mean business. That means: cut out every bit of emotion, make it solely about the agreement you have with company and it not living up to that. Emotion is weakness.