New build with Ryzen 5 3600 freezing.... Help!!

[kurosagi01]

500w even gold rated sounds little to even run with AIO cooler I would of thought?
Unless they draw same amount w as a air cooler then i'll stand corrected, did you go for same setup or gone for different combo?

 

[Kinger5552]

Probably they weren't all defective, a lot of the time most shops wont bother actually testing everything 100%.

Yeah that’s what I thought was probably the case. Nonetheless, hopefully the new parts will work this time . Just to be on the safe side, once I fit it all into the case and connect it up I am going to run memtest86 overnight just to make sure. I’ll then install windows.

Thanks again,

Matt

500w even gold rated sounds little to even run with AIO cooler I would of thought?
Unless they draw same amount w as a air cooler then i'll stand corrected, did you go for same setup or gone for different combo?

I went for the same setup mate. I did a fair amount of research into what power the system would draw and 500 watts was ample. The fact that the PSU was reduced from £110 down to £79 with it being digital I though was a bit of a steal. Not to mention most all the internals are seasonic. Once I get it all up and running I’ll have a look at what the power draws up but I suspect a fair bit less than 500 watts anyway.

 

[eidairaman1]

Hi,

Just to keep the thread updated; i RMAd the motherboard, RAM and Cpu to the shop i bought them from. They were all tested and all tested as faulty! Replacements are being sent out today. Must be like one in a million to get all three parts defective staright ou the box like that......

Thanks for all of your help and i will post back once i have everything working correctly this time (hopefully)

I hope its not the powersupply or source power screwing up everything at once.

Be careful of ESD too

 

[Kinger5552]

I hope its not the powersupply or source power screwing up everything at once.

Be careful of ESD too

I was extremely careful whilst building but that isn’t to say ESD didn’t occur but I doubt it. I suppose when I put everything together again, if I plays up again it could very well be the power supply.

 

[ruff0r]

@eidairaman1 Yeah been wondering that too might be the shop did screw up or Kinger (im sure you didnt!) but 3 part failing at once i´ve never had that happen to me in my career while working at several retailers.

 

[Kinger5552]

@eidairaman1 Yeah been wondering that too might be the shop did screw up or Kinger (im sure you didnt!) but 3 part failing at once i´ve never had that happen to me in my career while working at several retailers.

I’ll give it another go. I can always RMA again if required.

Besides failing parts again, how would I know if the power supply is faulty??

Thanks

Matt

 

[FinneousPJ]

I’ll give it another go. I can always RMA again if required.

Besides failing parts again, how would I know if the power supply is faulty??

Thanks

Matt

Take it to the shop and have it tested. You cannot tell without proper equipment.

 

[eidairaman1]

@eidairaman1 Yeah been wondering that too might be the shop did screw up or Kinger (im sure you didnt!) but 3 part failing at once i´ve never had that happen to me in my career while working at several retailers.

Me neither but it is possible

 

[Kinger5552]

Hi,

So..... just installed the new parts and ran memtest86 overnight without any errors whatsoever. I’ve upgraded my old m.2 ssd to a new Samsung 970 1tb m.2 just to rule that out.
Proceeded to install windows 10 with no troubles whatsoever. As soon as I started windows the same freezing issue happened. I can’t even update windows without it freezing after a few minutes. I have looked at all the potential fixes regarding windows power options. I did have one BSOD after a freeze “clock_watchdog_timeout”. I have updated direct X and network frame without freezing but pretty much straight afyerwards it froze again. I am at my Whitt’s end with it to be honest.
I did a watt calculator and under full load my system will draw 367 watts which will be fine so PSU is ample, unless it’s faulty.
I have contacted the retailer and they have said they will RMA the same parts, ram, motherboard and CPU as they were all ‘defective’ last time and as it’s showing the same fault it’s mkre than likely the same part/s that’s faulty. As the parts are only 11 days old I can still return all parts for a full refund. What should I do?

So just to recap, as soon as windows was installed on a fresh install on a new hard drive the freezing was almost instant.
Could this be a windows 10 related issue and nothing to do with hardware? Or could it be that the Zen 2 CPUs have instability within windows 10?

Bios is up to date and I have not changed any settings at all inside the bios.

Thanks,

Matt

 

[phanbuey]

sounds like bad chipset drivers. Somewhere when windows is completing its install a bad driver is being loaded. Motherboard drivers and utilities (example: Aorus engine) are notorious for doing this (Aorus engine actually locks the machine like you're seeing).

my guess is that it's motherboard related, specifically when a certain driver is installed.

If you install windows with no access to the internet on the machine it will probably not freeze immediately like you're seeing.

"Could this be a windows 10 related issue and nothing to do with hardware? Or could it be that the Zen 2 CPUs have instability within windows 10?"

^ this -

The hardware runs fine until windows installs then freezes? Most likely software issue.

 

[juiseman]

what about swapping the GPU out?
Did you also try to download drivers from the manufacturer instead of the default Windows drivers?

 

[Splinterdog]

Is the PSU the only part you didn't RMA? If so, do you have another PSU you can try in your current setup?
That motherboard has DVI and HDMI, so have you tried without the GPU?

 

[juiseman]

I don't think that CPU has an IGPU

 

[Kinger5552]

sounds like bad chipset drivers. Somewhere when windows is completing its install a bad driver is being loaded. Motherboard drivers and utilities (example: Aorus engine) are notorious for doing this (Aorus engine actually locks the machine like you're seeing).

my guess is that it's motherboard related, specifically when a certain driver is installed.

If you install windows with no access to the internet on the machine it will probably not freeze immediately like you're seeing.

"Could this be a windows 10 related issue and nothing to do with hardware? Or could it be that the Zen 2 CPUs have instability within windows 10?"

^ this -

The hardware runs fine until windows installs then freezes? Most likely software issue.

Yep, windows seems to install fine but freezes even before I install any other software. As soon as I started windows update it froze up. I’m going to exchange the motherboard, cpu and PSU hopefully. Going to go back to intel with the i5 9600k, gigabyte z390m gaming Matx motherboard and Evga supernova G1+ PSU. Hopefully going back to intel will solve my problems lol.

Thanks

Matt

I don't think that CPU has an IGPU

No it doesn’t unfortunately

Is the PSU the only part you didn't RMA? If so, do you have another PSU you can try in your current setup?
That motherboard has DVI and HDMI, so have you tried without the GPU?

It doesn’t have an iGpu so can’t try it unfortunately. I don’t have another PSU either as I’ve just come from a gaming laptop. The shop want me to RMA the CPU, mobo and tam as the faults I have now are exactly the same as the one before. I get their logic but I think the PSU could still be a bit suspicious....

Thanks

what about swapping the GPU out?
Did you also try to download drivers from the manufacturer instead of the default Windows drivers?

I can’t get that far in mate without it freezing up. I don’t have another GPU unfortunately. I did install the chipset drivers from the CD that my motherboard came with. Installed fine but still the freezes. I have also noticed 6 items under the PCI heading in device manager that can’t be recognised by windows.....

 

[spectatorx]

I went and kinda still going through exactly the same problem. At the moment i'm in process of full return of my x470 taichi ultimate, 2700x and 2x16GB g.skill aegis and shop doesn't make it easy to me. I have exactly the same problems: random freezes, for some reason almost guaranteed on wlan driver install/ugrade or soundcard driver install. Here you can read more about it:

Spoiler

https://www.reddit.com/r/Amd/comments/chsu02

I really tested every single possible and impossible thing, every single bios setting and every single bios version, asrock was even sending me pre-release versions of bios to help me fix my problems.

 

[Kinger5552]

I went and kinda still going through exactly the same problem. At the moment i'm in process of full return of my x470 taichi ultimate, 2700x and 2x16GB g.skill aegis and shop doesn't make it easy to me. I have exactly the same problems: random freezes, for some reason almost guaranteed on wlan driver install/ugrade or soundcard driver install. Here you can read more about it:

Spoiler

https://www.reddit.com/r/Amd/comments/chsu02

I really tested every single possible and impossible thing, every single bios setting and every single bios version, asrock was even sending me pre-release versions of bios to help me fix my problems.

Thanks for all the info mate. I feel for you. I am off back to intel hopefully that will be fine

 

[spectatorx]

Thanks for all the info mate. I feel for you. I am off back to intel hopefully that will be fine

Going intel is the last thing i want to do. I will try x570 platform once i will go though process of full return and if i will still be having issues on that then i will give up and go intel, first time since 15 years.

 

[phanbuey]

Going intel is the last thing i want to do. I will try x570 platform once i will go though process of full return and if i will still be having issues on that then i will give up and go intel, first time since 15 years.

Intel platform is more mature/and quite a bit easier to build on but you do get kind of screwed on the upgrade path. You can basically just slam hardware together and it works. I love AMD stuff but when I build for clients that just want a budget gaming rig that works i tend to go intel/nvidia. If I do go AMD i usually stick to MSI/Asus motherboards and gskill ram (2 sticks only) because that's what I know will work.

 

[spectatorx]

That's literally first time in my life any hardware gives me problems i can't figure out in any way. Except this i had similar amount of issues on intel and amd while building and fixing computers.

 

[phanbuey]

That's literally first time in my life any hardware gives me problems i can't figure out in any way. Except this i had similar amount of issues on intel and amd while building and fixing computers.

Really? try to upgrade your ram to 32gb and keep your speed/timings.

 

[spectatorx]

Really? try to upgrade your ram to 32gb and keep your speed/timings.

Well... on am4 platform i went 32GB, to be specific 2x16 3000MHz and 3200MHz, depending on which kit we are talking about as last month i bought new patriot 3200MHz kit described in QVL as compatible with ryzen platform. Once things will get resolved i may go even to 4x16GB 3200MHz but first i have to sort all these problems.

 

[eidairaman1]

Well... on am4 platform i went 32GB, to be specific 2x16 3000MHz and 3200MHz, depending on which kit we are talking about as last month i bought new patriot 3200MHz kit described in QVL as compatible with ryzen platform. Once things will get resolved i may go even to 4x16GB 3200MHz but first i have to sort all these problems.

Firstly, Brand New PSU-Seasonic 750W Plus (headroom), New Motherboard, New Ram, New SSD, New Power Strip/Surge Protector. Different wall outlet in another room. New Windows Install Medium. If you are using HDMI I would suggest a different cable or switch to DVI/DP.

Take ESD precautions,
Breadboard run only the PSU, Mobo, CPU, Ram, GPU, SSD.

Do not hook up other parts yet.

Clear CMOS before power up first time.

If the motherboard has a means to update the bios without cycling the power I would do so before the very first boot. If Not make sure you have the latest stable bios ready on hand.

After bios update do another clear cmos and set just docp (xmp)

Leave the Ethernet Cord or Wifi adapter unhooked up to your wifi
Boot up, Install Windows 10, disable automatic updates and RUN services.msc and disable windows update for now, hook up to internet, change the lan cable and jack on router. Go to www.askwoody.com and do a search of updates that will damage the OS. Install only what is suggested.

If you are all Stable, Add the sound card, keep to minimum parts still.

FYI W10 with HDDs tend to be a PITA

 

[Kinger5552]

Confirmed now; ordered the gigabyte z390m gaming motherboard, i5 9600k and evga 650 watt G1+ PSU. Dreading building it already but hopefully it’ll be ok this time. I’ll post back once I’ve got it up and running.

Thanks for all of your help.

Matt

 

[eidairaman1]

Confirmed now; ordered the gigabyte z390m gaming motherboard, i5 9600k and evga 650 watt G1+ PSU. Dreading building it already but hopefully it’ll be ok this time. I’ll post back once I’ve got it up and running.

Thanks for all of your help.

Matt

If you are using any old parts, do not install them yet. Only use the bare minimum, build the rig outside of the case. Switch to a different power socket, chang the powerstrip/surge protector, change monitor or vidro cable too.

Take ESD precautions

Follow my above suggestion

 

[spectatorx]

...

Dude, read my thread on reddit first, then answer. I tried all of that already MULTIPLE times.