Major Problems with newly released Acer X35 and Asus ROG SWIFT PG35VQ. Nvidia, Acer and Asus are silent about it.

[SystemMechanic]

These monitors cost a lot and are targeted for the ultimate G Sync expirience but they seems to have a major flaw and Nvidia and the manufacturers are completely silent about it.

I am hoping that @W1zzard can do something with this info to spread awareness.

It was first brought to light by PCMonitors.info during the review of the X35 predator. Starts a few seconds after the tomb raider scene.

( also discussed in comments under the video)

First PG35VQ user reported similar problem: https://www.reddit.com/r/ASUS/comments/ctd1y3 You can clearly see the backlight turning on and off and some vertical lines showing up.

Second PG35VQ User :

9tThis one might eb different)

X34 user issue : (a more detailed description and how to replicate it all the time)

https://www.youtube.com/watch?v=CR6Q2atokIw

So Nvidia was aware of this, according to PC Monitors and the newer Driver was supposed to fix this, however the gamescom driver showed up and the problem was not fixed.

This is unacceptable.

They pulled a similar stunt with previous x27 and Pg27UQ monitors, which had Black crush at 144Hz, they silently updated firmware in newer models and promised a firmware update that users can apply themselves by 2018. its almost Late 2019 and this Firmware tool is nowhere to be found.

here is the press release:

https://www.google.com.au/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=2ahUKEwi704uo1pfkAhWaXCsKHVKABFwQFjABegQIAhAB&url=https://www.asus.com/support/FAQ/1036750/&usg=AOvVaw2274mqusyS8CjskkRjVce2

 

[Chomiq]

It's a freaking joke, you pay that much for a display and face such issues. People should demand refunds and not bother with waiting for potential fixes.

 

[SystemMechanic]

It's a freaking joke, you pay that much for a display and face such issues. People should demand refunds and not bother with waiting for potential fixes.

These monitors r kinda worth the price, atleast for me but they are really lacking in supporting them which is the major issue.

They should be offering onsite service.

It took me 8 months, from Jan to Aug 2019 To get a refund on my faulty PG27UQ, which had the early firmware problems and later the fan was spinning at full speed making 80db of noise! plus I had like 20 dead pixels show up. The HDR and 4k expirience was amazing until it worked.

I as thinking on buying the pg35vq with the refund as it costs the same here, but then I found out about this. Just like last time They are all being silent about it. I am hoping that media picks this up to show how bad the support is for G SYNC ULTIMATE.

 

[Frick]

A faulty monitor is a faulty monitor. We have warranties for a reason and I really don't see why anyone should wait for a magical firmware fix.

Also, is this confirmed to be an actual big problem or is it just a few people having problems?

They should be offering onsite service.

Someone probably will, if you pay for it.

 

[Chomiq]

These monitors r kinda worth the price, atleast for me but they are really lacking in supporting them which is the major issue.

They should be offering onsite service.

It took me 8 months, from Jan to Aug 2019 To get a refund on my faulty PG27UQ, which had the early firmware problems and later the fan was spinning at full speed making 80db of noise! plus I had like 20 dead pixels show up. The HDR and 4k expirience was amazing until it worked.

I as thinking on buying the pg35vq with the refund as it costs the same here, but then I found out about this. Just like last time They are all being silent about it. I am hoping that media picks this up to show how bad the support is for G SYNC ULTIMATE.

And you paid how much for PG27UQ? $2500? This is unacceptable.

 

[SystemMechanic]

A faulty monitor is a faulty monitor. We have warranties for a reason and I really don't see why anyone should wait for a magical firmware fix.

Also, is this confirmed to be an actual big problem or is it just a few people having problems?



Someone probably will, if you pay for it.

It confirmed to Affect PG35VQ and Acer Predator X35 according to PC Monitors, it effects the panel/Gsync module these 2 monitors use. Its looks really bad when 8/10 games do it and the scanlines look really bad for $3000 monitor.

I posted this here hoping TPU editors can do more investigation and publish about it so nvidia stops abandoning customers.

Even with the 2080Ti 's dying issue, Nvidia never released a statement until it was widespread in the media. These monitors are super low volume so the changes of a lot of people complaining is very very low.

But its not right to dis customers like this when they are spending thousands to buy something.

And you paid how much for PG27UQ? $2500? This is unacceptable.

was $3499 AUD yeah. I got all of it back tho. PG35VQ is $3599 here. I really cant go back to non HDR monitors after experiencing them, The x27 dropped to $1999 here but I have been wanting to get the Pg35VQ because of smart fan control and 1440p for higher frame rate. However Acer is $3999 and doesnt have smart fan control , PC centric talks about the fan issue in his review of the X35 and it sounds very similar to what i experienced with the PG27UQ until it went bust.

 

[Frick]

It confirmed to Affect PG35VQ and Acer Predator X35 according to PC Monitors, it effects the panel/Gsync module these 2 monitors use. Its looks really bad when 8/10 games do it and the scanlines look really bad for $3000 monitor.

I posted this here hoping TPU editors can do more investigation and publish about it so nvidia stops abandoning customers.

Even with the 2080Ti 's dying issue, Nvidia never released a statement until it was widespread in the media. These monitors are super low volume so the changes of a lot of people complaining is very very low.

But its not right to dis customers like this when they are spending thousands to buy something.



was $3499 AUD yeah. I got all of it back tho. PG35VQ is $3599 here. I really cant go back to non HDR monitors after experiencing them, The x27 dropped to $1999 here but I have been wanting to get the Pg35VQ because of smart fan control and 1440p for higher frame rate. However Acer is $3999 and doesnt have smart fan control , PC centric talks about the fan issue in his review of the X35 and it sounds very similar to what i experienced with the PG27UQ until it went bust.

Price is frankly irrelevant, unless it's specifically stated that something like on site service is included, which it isn't. And how many are "many" in this context? And does it affect all monitors of those make and models?

 

[Deleted member 67555]

Sometimes the bleeding edge of technology leaves you bleeding on the edge of insanity.
You have to understand that at this price point you're paying a premium to be a BETA tester.
You beta test at $3500 and 2 years later I get to buy the fully functional tested version for $500.
Nobody is putting this into print because you are literally getting what you paid for.

If they did it would devolve very quickly into people referencing stuff like the "Fire Festival" and basically saying you're getting what you deserve..etc.

It is what it is.

 

[Chomiq]

Not to mention, paying $3500 for a freaking monitor would buy you next day D2D service in case anything goes wrong with it.

 

[Rahnak]

You have to understand that at this price point you're paying a premium to be a BETA tester.

That would be fine if we were talking about some minor technological shortcomings or compromises of a new technology/panel/whatever. This amount of flickering makes it unusable and should be considered defective.
The more you pay for product, the stricter you should be with its quality level, early adopter tech or not.

 

[Vayra86]

It confirmed to Affect PG35VQ and Acer Predator X35 according to PC Monitors, it effects the panel/Gsync module these 2 monitors use. Its looks really bad when 8/10 games do it and the scanlines look really bad for $3000 monitor.

I posted this here hoping TPU editors can do more investigation and publish about it so nvidia stops abandoning customers.

Even with the 2080Ti 's dying issue, Nvidia never released a statement until it was widespread in the media. These monitors are super low volume so the changes of a lot of people complaining is very very low.

But its not right to dis customers like this when they are spending thousands to buy something.



was $3499 AUD yeah. I got all of it back tho. PG35VQ is $3599 here. I really cant go back to non HDR monitors after experiencing them, The x27 dropped to $1999 here but I have been wanting to get the Pg35VQ because of smart fan control and 1440p for higher frame rate. However Acer is $3999 and doesnt have smart fan control , PC centric talks about the fan issue in his review of the X35 and it sounds very similar to what i experienced with the PG27UQ until it went bust.

You spotted a trend you dont like and yet continue to give them attention and money.

Get a refund. Simple as that. Its the only thing that counts in business: money. Promises of firmware to fix it are two bridges too far already. It should be released in a fully working condition, end of story.

Asus and Nv simply have no excuse yet you buy their nonsense anyway because 'the monitor is worth it'... apparently its not, after all, is it?

Oh and on top of that, when the money is returned you can always buy the same model once the problems are fixed. And you get the interest on that money too, instead of a company that is not delivering - even that should be enough on bare principle IMO.

paying a premium to be a BETA tester.
You beta test at $3500

No, just no. This is not some hard to reproduce bug, its a firmware problem and/or hardware problem. And the product does not work as advertised, nor does it carry a beta sticker. This is not sone iterative piece of software like a game... dont confuse the two.

Earky adopting is one thing, paying for a product that doesnt work as it should is just refundable. There is nothing else to it nor should there be.

 

[Vya Domus]

It truly astonishes me they can sell this garbage for thousands of dollars. And even more so that people are buying it.

Never buy the absolute top of the line of anything, this isn't some peasant advice, I really mean it. The more expensive and cutting edge it is, the lower the volume they sell and the less incentive from the manufacturer to fix anything wrong with it.

 

[Deleted member 178884]

This reminds me of the state of current LGA 3647 boards, I know someone who's had three DOA dominus boards and asus are still "looking into it" with tons of users reporting plenty of issues.

 

[SystemMechanic]

Sometimes the bleeding edge of technology leaves you bleeding on the edge of insanity.
You have to understand that at this price point you're paying a premium to be a BETA tester.
You beta test at $3500 and 2 years later I get to buy the fully functional tested version for $500.
Nobody is putting this into print because you are literally getting what you paid for.

If they did it would devolve very quickly into people referencing stuff like the "Fire Festival" and basically saying you're getting what you deserve..etc.

It is what it is.

Yes BETA testing is fine, but not actually admitting the issue to customers and refusing tot tell them if a fix will be out or not is unacceptable when you actually paid and purchased the product.

Price is frankly irrelevant, unless it's specifically stated that something like on site service is included, which it isn't. And how many are "many" in this context? And does it affect all monitors of those make and models?

it affects the particular panel and gsync module, These are only used in x35 and PG35VQ. So all of them should be effected. Also the PG35VQ isnt technically out. No one has stock. My guess is only 4-5 units shipped to customers worldwide.

It truly astonishes me they can sell this garbage for thousands of dollars. And even more so that people are buying it.

Never buy the absolute top of the line of anything, this isn't some peasant advice, I really mean it. The more expensive and cutting edge it is, the lower the volume they sell and the less incentive from the manufacturer to fix anything wrong with it.

Well the visual facility you get is totally worth it, i have seen many HDR Tv's and nothing comes close to these unless OLED which have burn in. TV's r also way too big for desks.

I dont know if you get good after service for buying something like a Ferrari but you definitely dont for buying these G SYNC ultimate monitors and its a huge issue to people who are legitimately interested in buying them for the extra visuals you get.

the problem/issue here is that stuff is being sold with major issues and they are not communicating with their customers.. This is just plain wrong and Evil. This crap even happened with Acer x24 model where it has banding issue and was only fixable by firmware flashing.

 

[Vayra86]

This is just plain wrong and Evil.

So what do you want? A reality check, or a topic to keep complaining about it?

If you want social media shitstorm, Reddit is that way. Meanwhile, anyone with two brain cells gets a refund seeing such issues. I mean seriously. Come on. Do you really have to wonder why manufacturers can keep pulling stunts like these? Its because of people like you...

Sry for direct delivery, but I hope this gets the message through to you.

And ehh, bottom line, you'd have been better off with 1500 bucks for an OLED TV with decent input lag You could buy two, burn one up and still come out winning.

 

[SystemMechanic]

Update to this problem, a couple more users have this issue. Still waiting for Nvidia, Acer and Asus. I find it hard to believe that none of them came across this issue when almost every user has it.

X35 flickering(Acer X35 monitor)

I've noticed some flickering when playing games with my new X35 monitor. The flickering only happens in certain spots of certain games.

community.acer.com

Acer support is like 'use lower overclock'

 

[Space Lynx]

It's a freaking joke, you pay that much for a display and face such issues. People should demand refunds and not bother with waiting for potential fixes.

LinusTechTips Linus has this monitor, given to him for free, and he showed the glowing haze on Steam's dark background with HDR turned on, oof... something tells me they will never be able to truly get HDR right on high refresh gaming monitors.

on-topic... yeah that has to be frustrating being so expensive... I'm currently rocking a 21:9 200hz ultrawide, but its a budget one at $299 2560 x 1080 30" I like it so far... some games refuse to launch at this resolution, a bit frustrating, but its ok, I just will play games that benefit from 21:9 on this monitor, and then go back to my laptop screen for games that refuse to launch

So what do you want? A reality check, or a topic to keep complaining about it?

If you want social media shitstorm, Reddit is that way. Meanwhile, anyone with two brain cells gets a refund seeing such issues. I mean seriously. Come on. Do you really have to wonder why manufacturers can keep pulling stunts like these? Its because of people like you...

Sry for direct delivery, but I hope this gets the message through to you.

And ehh, bottom line, you'd have been better off with 1500 bucks for an OLED TV with decent input lag You could buy two, burn one up and still come out winning.

and yes, we as citizens of the USA or EU have legal right to refund within 14 days of purchase no matter what, so people should learn to test their products more often and decide if it meets their standards or not, and if not, refund. this is beneficial to the free markets, yet requires government intervention, its one of the few and weird symbiosis effects that take place between the two systems

 

[Blejd]

LinusTechTips Linus has this monitor, given to him for free, and he showed the glowing haze on Steam's dark background with HDR turned on, oof... something tells me they will never be able to truly get HDR right on high refresh gaming monitors.

LinusTechTips showed the Hallo effect on a black background in Steam which is completely normal in this type of monitor with a large backlight zone, which does not interfere with normal use and can not be seen in games and normal use, anyway, the backlight zones can be turned off or turned on similarly with HDR.
Don't sow ferment.

 

[SystemMechanic]

LinusTechTips showed the Hallo effect on a black background in Steam which is completely normal in this type of monitor with a large backlight zone, which does not interfere with normal use and can not be seen in games and normal use, anyway, the backlight zones can be turned off or turned on similarly with HDR.
Don't sow ferment.

I highly doubt that linus does any gaming on his pc. Its prolly his wife (he posts pics on twitter) that uses it. Linus does way too much work to be gaming.


I am surprised that there arr so many reviews on these monitors and no one other than PC Monitors picked up this issue.

 

[Blejd]

I highly doubt that linus does any gaming on his pc. Its prolly his wife (he posts pics on twitter) that uses it. Linus does way too much work to be gaming.


I am surprised that there arr so many reviews on these monitors and no one other than PC Monitors picked up this issue.

Linus himself said that he took Asus PG35VQ home for playing, and got a different 38-inch ultrawide from LG for work and uses it.

Perhaps this is not a common problem and only occurs in some models and revisions, it is also a bit surprising to me that other testers did not notice it, but it is probably because the problem occurs in specific cases.

 

[Space Lynx]

I highly doubt that linus does any gaming on his pc. Its prolly his wife (he posts pics on twitter) that uses it. Linus does way too much work to be gaming.


I am surprised that there arr so many reviews on these monitors and no one other than PC Monitors picked up this issue.

incorrect Linus is complaining in that video and says these monitors need more dimming zones.

I highly doubt that linus does any gaming on his pc. Its prolly his wife (he posts pics on twitter) that uses it. Linus does way too much work to be gaming.


I am surprised that there arr so many reviews on these monitors and no one other than PC Monitors picked up this issue.

incorrect, Linus plays a lot of Anno 1800 lately, he has said as much, shown his gameplay in several videos, etc.

 

[johnspack]

Rich ppl probs... always a hoot to us poor!

 

[eidairaman1]

Sometimes the bleeding edge of technology leaves you bleeding on the edge of insanity.
You have to understand that at this price point you're paying a premium to be a BETA tester.
You beta test at $3500 and 2 years later I get to buy the fully functional tested version for $500.
Nobody is putting this into print because you are literally getting what you paid for.

If they did it would devolve very quickly into people referencing stuff like the "Fire Festival" and basically saying you're getting what you deserve..etc.

It is what it is.

Pioneer of tech=arrows in back

 

[SystemMechanic]

incorrect Linus is complaining in that video and says these monitors need more dimming zones.




incorrect, Linus plays a lot of Anno 1800 lately, he has said as much, shown his gameplay in several videos, etc.

What does Local dimming have to with Flickering and artifacting ?

You are speculating as much as I am here. Him showing it doesnt meant anything unless you actually saw him in person. They are just words. Also playing just one game is the problem why he didnt come across the issue or his unit is perfect, but none of the reviewers talked about this problem.

 

[eidairaman1]

Go to social media and report the problems is best solution for you.