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[SOLVED] Thermal Grizzly Kryonaut PSA (nasty scratching)

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EarthDog said:
How does spreading it (with presumably such little pressure) scratch an metal IHS?

If this is gambling, I will take those odds any day...................thanks for the heads up and all, but I'll continue to take my chances (and win). :)
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Paste materials might be improperly ground? How should I know, TG doesn't disclose composition.

The facts for my particular tube, which is the only one I can speak of, yet still carries the TG branding and was hermetically sealed (both tube, and bag).

- it performs worse than NTH1 (around +2C, 1hour of prime95 smallFFTs, same BIOS settings).
- it scratched my IHS and the cooler coldplate. The IHS looked pristine after 1.5 years of Arctic MX3 and half a year of Noctua NTH1. Which I have also spread on it.
- the marks cannot be removed with cotton swabs/coffee filter and isopropanol or acetone 99%.

There are similar cases on the web, for the same product. So it's hardly an isolated case.

If knowing all this you still want to risk scratching your IHS and coldplates, nobody can stop you. But if you get one of these bad batches, not only you'll cosmetically destroy your components, but you will also not gain anything on the thermal side.

It's just weird to me that people are so dedicated to amoral corporations that exist only to create profit. When we fail, we get punished, but when a corporations fails, it's expected to suddenly overlook this?
 
Hello everyone.
@toyo we have not received an e-mail from you, i checked all e-mails we have received since friday ( since you said you sent it yesterday it should have been in this timeframe). Can you check if the e-mail was sent correctly, and if not sent it again? We will check what has happenend here and will try to help you as good as we can. support@thermal-grizzly.com
 
toyo said:
Paste materials might be improperly ground? How should I know, TG doesn't disclose composition.
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What I was saying is that scratches in metal happen with a lot of pressure. Simply applying the product should not do that. This begs the question of how the hell you have such long and oppositely running scratches on the IHS.

toyo said:
It's just weird to me that people are so dedicated to amoral corporations that exist only to create profit. When we fail, we get punished, but when a corporations fails, it's expected to suddenly overlook this?
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It's odd to me you call this corporation "amoral". Nobody is saying to overlook it. I suggested you contact them... which you saod you did (but they said they don't have...). What else can we do... jump on the slander bandwagon when it hasn't happened to us?
toyo said:
- it performs worse than NTH1 (around +2C, 1hour of prime95 smallFFTs, same BIOS settings).
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Respectfully, I don't buy your (anyone's) anecdote(s) and blaming the paste. If you look up reputable reviews on this product, you will see that it is generally better, not 2C worse. Typically the NHT1 is worse by that amount, give or take. So it was the application, or, you may have a bad batch. But let's not slander the company calling them "amoral". Shit happens man.. surely they are not doing this to rip people off...and they will take care of you once the email is sent/received as we see above.
 
Thermal-Grizzly said:
Hello everyone.
@toyo we have not received an e-mail from you, i checked all e-mails we have received since friday ( since you said you sent it yesterday it should have been in this timeframe). Can you check if the e-mail was sent correctly, and if not sent it again? We will check what has happenend here and will try to help you as good as we can. support@thermal-grizzly.com
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It says that it's sent in both Gmail in the browser, and the Mail app in Windows 10. I will send a PM here with the email contents and my email address.

Thanks for the reply!
 

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I always felt the Kryonaut was more for use on bare CPU/GPU dies when de-lidding and such, and not really for IHS-to-heatsink use. That's not an excuse for the damage you have, though.
 
I have a CPU and heatsink with those little scratches. Never thought much of it tbh. Temps were still great. Like really ideal. Almost never breaking 55C on air. Some of them are pretty rough-looking too.

Only two pastes were ever used. Kryonaut and MX-4. Not really sure if either caused it. My assumption was that dust/dirt got clamped under there and scratched everything when I removed it. Between the pressure and the still wet paste acting as a lubricant I could see it happening.

I dunno... could be something in the paste too. Not like thats never happened before.
 
its possible that the paste reacted with some of the old paste that may not have come off (stuck in microscopic pores in the metal). would be interesting to test this.
 
I'd like to thank @Thermal-Grizzly for the very good, and very fast support.

I consider this matter fully settled. Maybe TG support can explain how the new batches contain a validity code. Could be useful in verifying which batch your Kryonaut is from.
 
toyo said:
I'd like to thank @Thermal-Grizzly for the very good, and very fast support.

I consider this matter fully settled. Maybe TG support can explain how the new batches contain a validity code. Could be useful in verifying which batch your Kryonaut is from.
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Good to hear. How was it fully settled?

Also, do you want to renege on your "amoral" take on the company now??? o_O
 
EarthDog said:
Good to hear. How was it fully settled?

Also, do you want to renege on your "amoral" take on the company now??? o_O
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No way I will ever go back on this. Corporations are at best amoral, often immoral (this is NOT about TG, it's about corporations in general, the bigger the more problematic). The people that work for them however, can be very competent and 110% worth praising. Corporations are not people, regardless of what some weird legal fictions say. But let's not digress. What matters is that all is settled, TG support was amazing and very helpful, and TG should offer a raise to J. Froehlich for their professionalism.
 
toyo said:
No way I will ever go back on this. Corporations are at best amoral, often immoral (this is NOT about TG, it's about corporations in general, the bigger the more problematic). The people that work for them however, can be very competent and 110% worth praising. Corporations are not people, regardless of what some weird legal fictions say. But let's not digress. What matters is that all is settled, TG support was amazing and very helpful, and TG should offer a raise to J. Froehlich for their professionalism.
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LOLOLOL. Wow.

So, for the third time now... how exactly was it resolved??????
 
Never had any problem. Performs a tiny bit better than NT-H1. I like it so much that I bought a 11g of it. Having this on my CPU, my wife's laptop and desktop. Planning to eventually repaste the 2080Ti with this too.
 
@toyo - Are you going to answer how exactly this was resolved or just thank people and ignore those asking? :)
 
EarthDog said:
@toyo - Are you going to answer how exactly this was resolved or just thank people and ignore those asking? :)
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Can't, without breaking the trust of TG support, which I have no reasons to. Obviously I saw the requests, if I was quiet about it, it simply means there's not much to say other than TG support was great.
 
toyo said:
Can't, without breaking the trust of TG support, which I have no reasons to. Obviously I saw the requests, if I was quiet about it, it simply means there's not much to say other than TG support was great.
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What does this even mean? lol wat?

Did they ask you not to say anything about the resolution? Did they send you a turkey baster's worth of paste and tell you to stop calling them 'amoral' and making a big deal out of things???? Did they confirm another bad batch (hence your mention of asking the guy to come in and explain?

Why the hell is this so secretive? You scream from the hills they are an 'amoral' company before, but once they give you reparations you suddenly clam up about things???!!!??? :confused: o_O
 
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Did they give you an NDA to sign?

maybe should have talked to them first before making this thread. I’m sure there are a few curious minds out there.
 
I mean... generally when customer service helps you they want you to tell other people about it. Isn't that half of the reason for customer service in the first place? Sometimes screw ups happen. I'm more inclined to buy from the folks who make good openly than those who appear to never make mistakes.

Same with AIOs. I don't look for the one that never leaks. I look for the one where people were paid hassle free for damage due to leaks.

What might they not want to have known?
 
Hey again @all :)
No, we had no bad Batch again. We offered him a compensation, i just asked him to not tell the exact sum. After we admitted of having a bad batch, we received several "fake problems and requests" to get a compensation from us. But before speculation arises ; We offered him 150€ as compensation and questioned about some details of the product ( Verification Code e.g.) to take further actions.
 
Thermal-Grizzly said:
Hey again @all :)
No, we had no bad Batch again. We offered him a compensation, i just asked him to not tell the exact sum. After we admitted of having a bad batch, we received several "fake problems and requests" to get a compensation from us. But before speculation arises ; We offered him 150€ as compensation and questioned about some details of the product ( Verification Code e.g.) to take further actions.
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Awesome... thank you for coming in and clearing things up. :)

That is a hefty amount considering. Hopefully we don't see more moving forward... (I'll take bets we don't... I love to gamble).
 
EarthDog said:
Right...buuuut... this isn't a diamond based product AFAIK...
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That's true buuuuut.....
Was in referral to what was above my post and we are talking about stuff getting scratched here as part of the topic. :D

I will say out of TIM's I've used (So Far) MX4 carbon has worked great.
 
Any specific way to tell which batch is bad batch? I still have all my OG packaging. I did verify the serial number on the website and it was actual product.
 
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