Toshiba Canvio Basics (portable hdd) problem.....

[Chaofei]

Hallo guys, i am new user here, how are you guys....
Two months ago just got the Toshiba Canvio Basics (portable hdd) 1TB (new)
The problems i found :
- When the hdd got heavy load (copy alot/big files) the hdd always disconnect and reconnected again
- Some time while copying, the hdd got tickling sound
- several time scan got error but repaired.
- 2-3 times my camera video mts file got corrupted. ( important problem for me )

Checked with Hdtune pro and Sentinel scanning found no bad sector and every thing seem ok, health check all no problems.
What do you guys think if i can RMA the drive ?

Thks for your time
Best rgds

 

[Ahhzz]

Hallo guys, i am new user here, how are you guys....
Two months ago just got the Toshiba Canvio Basics (portable hdd) 1TB (new)
The problems i found :
- When the hdd got heavy load (copy alot/big files) the hdd always disconnect and reconnected again
- Some time while copying, the hdd got tickling sound
- several time scan got error but repaired.
- 2-3 times my camera video mts file got corrupted. ( important problem for me )

Checked with Hdtune pro and Sentinel scanning found no bad sector and every thing seem ok, health check all no problems.
What do you guys think if i can RMA the drive ?

Thks for your time
Best rgds

As this is an external, and your HD tests turned up empty, I'd be inclined to look at the computer/motherboard over the hard drive. I've had probably as many problems with USB ports going bad as hard drives, especially (for whatever reason) the front ports on computers. How old is the computer?

 

[Hyderz]

Hallo guys, i am new user here, how are you guys....
Two months ago just got the Toshiba Canvio Basics (portable hdd) 1TB (new)
The problems i found :
- When the hdd got heavy load (copy alot/big files) the hdd always disconnect and reconnected again
- Some time while copying, the hdd got tickling sound
- several time scan got error but repaired.
- 2-3 times my camera video mts file got corrupted. ( important problem for me )

Checked with Hdtune pro and Sentinel scanning found no bad sector and every thing seem ok, health check all no problems.
What do you guys think if i can RMA the drive ?

Thks for your time
Best rgds

id back up your files now if you are still using it, your hdd will be under warranty its not even a year old.
get another one, intermittent ticking sounds could mean the disc is slowly getting stuck.
2-months old i get a replacement asap.

 

[Chaofei]

As this is an external, and your HD tests turned up empty, I'd be inclined to look at the computer/motherboard over the hard drive. I've had probably as many problems with USB ports going bad as hard drives, especially (for whatever reason) the front ports on computers. How old is the computer?

My system specs quiet old indeed, maybe got incompatible problems ?
Several times updated the USB 3 driver but to no avail.
- Gigabyte 1155 B75 chipset pairing with I5 3570
- USB 3 - 2 PORT
- SATA3 - SSD 240GB
- SATA2 - HDD int - 2TB & 1TB
- PSU - iCUTE 450 WATTS
- GTX 750Ti
I hv tried plug the ext hdd to the USB2 port, but the problem still there.

Thks for the help.

id back up your files now if you are still using it, your hdd will be under warranty its not even a year old.
get another one, intermittent ticking sounds could mean the disc is slowly getting stuck.
2-months old i get a replacement asap.

Do you think the RMA valid in this situation ?
Thks for the advices.

 

[bonehead123]

I would recommend you RMA that thing, like, yesterday.... before it dies on you altogether... and yes this is a valid reason to do so....

 

[Ahhzz]

My system specs quiet old indeed, maybe got incompatible problems ?
Several times updated the USB 3 driver but to no avail.
- Gigabyte 1155 B75 chipset pairing with I5 3570
- USB 3 - 2 PORT
- SATA3 - SSD 240GB
- SATA2 - HDD int - 2TB & 1TB
- PSU - iCUTE 450 WATTS
- GTX 750Ti
I hv tried plug the ext hdd to the USB2 port, but the problem still there.

Thks for the help.


Do you think the RMA valid in this situation ?
Thks for the advices.

I did miss the "ticking". I'd contact them for a replacement.

 

[Chaofei]

Sorry for the late respond guys......
After i deciding to RMA my Toshiba....just got another problem with my 1 months old Seagate Barracuda 2TB, the problem almost the same with the Toshiba ext hdd, while i rendering the video project, the Seagate hdd disconnects and reconnect randomly....sigh

Now, do you guys thinks do i have PSU problem ? (unsufficient power)

 

[Hyderz]

Sorry for the late respond guys......
After i deciding to RMA my Toshiba....just got another problem with my 1 months old Seagate Barracuda 2TB, the problem almost the same with the Toshiba ext hdd, while i rendering the video project, the Seagate hdd disconnects and reconnect randomly....sigh

Now, do you guys thinks do i have PSU problem ? (unsufficient power)

do you edit your video files on the external hdd? i think your seagate ones is overheating and i dont think it is a good idea, try just using it just for file transfers

 

[Chaofei]

do you edit your video files on the external hdd? i think your seagate ones is overheating and i dont think it is a good idea, try just using it just for file transfers

I dont think so, cause my hdds got 2 8mm fans to cooling down, and always check the temp under normal condition, btw sometimes under normal condition, i mean just want to open the folder, the hdd will missing and under seconds it showup again....sigh
Btw, great thks for your help

do you edit your video files on the external hdd? i think your seagate ones is overheating and i dont think it is a good idea, try just using it just for file transfers

Is it a bad sign for my Seagate hdd ?

 

[frk]

Hello, sorry for resuming a so old thread, but I've got informations that could be useful to others.

I'm experimenting the same issue on my Toshiba Canvio Basic 2TB on a system on wich previously worked fine, for no apparent reason. Now, I've got proof it's NOT an hardware issue, cause I tried to boot THE SAME machine with a live version of Puppy Linux, and the drives works.

But if I boot the machin with its installed OS, on wich the Toshiba worked fine til yesterday, now it keeps disconnecting continually. The OS on this vintage machine is Windows ME but, please, don't bother me with usual critics about this OS, cause I've got the same problem in the past with XP, and I see dozens of accounts of same problem on Windows 7/8/10.

If it's not a problem related to hardware or BIOS, have you any idea about possible cause? Thank you in advance and excuse my poor english.

 

[Harlow]

For internal hard disks, check the Storage Controllers section in Windows Device Manager and disable Power Management (remove the check mark from all boxes).

For external USB hard disks, memory sticks, etc., disable Power Management on all USB Root Hubs under Universal Serial Bus Controllers in Device Manager.

It's a long shot, but stopping Windows from powering off hard disks and USB devices without you knowing might effect a cure.

 

[frk]

Thank you very much for your reply, and Happy New Year to everibody.

I'll check power monagement settings, but the fact is that this issue appeared from a day to another without any change to system settings, so I'm pretty sure the solution is not there... I'll let you kmow. thanks again!