ZOTAC Releases Statement on GeForce RTX 3080 Crash-to-Desktop Issues

[btarunr]

We have seen many reports from users of GeForce RTX 3080 (including the 3080 Trinity) graphics cards crashing during gaming. A new GeForce driver version 456.55 has been released and we urge all to re-install your graphics card drivers as we believe it should improve stability.

We would like to reassure our customers who either have a ZOTAC GAMING GeForce RTX 30 Series graphics card on hand or have placed an order in your local retailer or etailer to continue having confidence in us and our products. Our graphics cards have undergone stringent testing and quality controls in design and manufacturing to ensure safety and great performance. At ZOTAC, product quality and your satisfaction are always very important to us.



Please contact your local service center or our support team in case you need help or have further questions relating to our products.

Thank you for your continued support!

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[Zyll Goliat]

What about that Mooncake???

 

[cyneater]

bought zotac ones never again....

 

[TheLostSwede]

bought zotac ones never again....

I think you mean once..?

 

[Bones]

Doesn't change the fact the cards that's already out there are what they are.
If they'll honor RMA's of problematic cards that would be great along with improving the design to avoid further issues.

TBH I have a pair of Zotac cards that's done rather well over the years (550ti AMP! cards) and I tend to use them all the time - So far I've never had an issue from either of them.

 

[bonehead123]

I've had Zotac cards in years past, including my son's current 2080, and neveranottaproblemo....

Hopefully they will provide the necessary customer service to correct the issues on the cards already out there (RMA's/repairs etc), which should/could earn them alot of praise from everyone who bought one of these new cards already

 

[Bones]

I've had Zotac cards in years past, including my son's current 2080, and neveranottaproblemo....

I think this would apply to the both of us.... "Knocks on wood" (Head ).

Hopefully they will provide the necessary customer service to correct the issues on the cards already out there (RMA's/repairs etc), which should/could earn them alot of praise from everyone who bought one of these new cards already

That's what I'm hoping for the sake of those that did buy one.
Luckily I don't have a need to upgrade anytime soon, the Radeon VII I'm using will do for years in my case.

 

[EarthDog]

Doesn't change the fact the cards that's already out there are what they are.
If they'll honor RMA's of problematic cards that would be great along with improving the design to avoid further issues.

TBH I have a pair of Zotac cards that's done rather well over the years (550ti AMP! cards) and I tend to use them all the time - So far I've never had an issue from either of them.

Why wouldn't they honor warranties?

The latest driver has seemed to improve things. I don't know about resolve the issue, perhaps the weaker cards, like the zotac, it may still be an issue, but so far, the driver has turned things around for many.

 

[HisDivineOrder]

Poor Zotac. They're just trying to cheap out on expensive cards and everyone keeps listing them first-thing whenever someone talks about a bad designs. It's hard not to want to get the Asus TUF series just to be safe.

 

[Chomiq]

ZOTAC GAMING GeForce RTX 3080 Mooncake Edition.

 

[Vya Domus]

Doesn't change the fact the cards that's already out there are what they are.
If they'll honor RMA's of problematic cards that would be great along with improving the design to avoid further issues.

The drivers probably already lowered clocks slightly so technically they'll claim the problem is gone.

 

[Dave65]

If I had a 3080 and it crashed and a driver update fixed it but lowered clocks I'd be pissed.

 

[EarthDog]

If I had a 3080 and it crashed and a driver update fixed it but lowered clocks I'd be pissed.

If it doesn't effect performance, why? Have you read some of the results yet and changes? You should.

 

[Bones]

Why wouldn't they honor warranties?

The latest driver has seemed to improve things. I don't know about resolve the issue, perhaps the weaker cards, like the zotac, it may still be an issue, but so far, the driver has turned things around for many.

I don't really see a reason why they woudn't if the card is problematic. If the driver solves it that's fine but in cases the card really is borked that's when a warranty should cover it - However I know how some are about RMA's too.
I'm just hoping it's a fix the software will take care of and they will improve the cards over what the ones that's already sold now are. Since they are weaker in design that's the real sticking point of it BUT again I too don't see "Why" any warranty woudn't be honored as long as the problem is legit.

 

[EarthDog]

I don't really see a reason why they woudn't if the card is problematic. If the driver solves it that's fine but in cases the card really is borked that's when a warranty should cover it - However I know how some are about RMA's too.
I'm just hoping it's a fix the software will take care of and they will improve the cards over what the ones that's already sold now are. Since they are weaker in design that's the real sticking point of it BUT again I too don't see "Why" any warranty woudn't be honored as long as the problem is legit.

Gotcha... since you seemed to question it, I asked for reasoning.

 

[BiggieShady]

Dear Nvidia and AIB-s, next time you need to "optimize the cost" of late power stage filtering near the GPU, at least stress test the transient loads in the worst case scenario:

Step 1. Choose the shittiest PSU with noisiest output barely passing ATX specs
Step 2. Choose the game that uses 100% of GPU in-game and 0.1% of GPU in menus
Step 3. Write a macro that flips a game to menu and back every couple of seconds to wildly change GPU load and mess with boost
Step 4. Test for gazillion hours
Step 5. Profit

 

[Dave65]

If it doesn't effect performance, why? Have you read some of the results yet and changes? You should.

Yes I have read them.. Accepting rush job garbage like this that is forced out the door and into the public before it is
thoroughly tested just rubs me wrong. But that's me

 

[capoleone]

People that are, will, or would have been rushing for RMA (yes, statistically most of the talking ones don't have the cards) either have no clue about hardware or just bought an entry-level GPU expecting to go home and say "What a deal! There's no difference between this 719$ card and a 900$ card!".

The issue here is not even closely related to the type of CAPs used on the cards, in fact, even full MLCCs or 4-2 config cards have had this issue that was completely resolved with NVIDIA Driver 456.55. If the problem was strictly related to CAPs quality or type (MLCC are not higher quality than POSCAP, they are just for different applications) then why the problem still existed on MLCCs cards like Strix OC, Gaming OC and TUF Gaming? Wouldn't it just be related to full POSCAPs cards?
And more, anyone who really wanted to identify the problem before pointing fingers would have done some real testing and tried the cards on a different OS (let's say Linux), and guess what, 456.16 running smooth with solid performance and no crash at all.

With Driver 456.55, cards push easily 2000-2050MHz with no crash. Even the ZOTAC Trinity.

In favor of ZOTAC, the Trinity is a reference card which means stock specs (provided by NVIDIA), if you bought it thinking that you just got a great deal on a premium top-spec flagship model, well, bad news for you. Even with that you still have great build quality, performance and features on ZOTAC's base card, with good materials, a more than decent and renewed cooling system, and aesthetics straight from the ex-top of the line RTX 2080 Ti.
If you are an enthusiast looking for absolute perfection and extreme overclock capable hardware you'll not even be considering the Trinity as an option, which is, AGAIN, an entry-level card meant for plug-and-play gaming.

If there's anyone guilty here is NVIDIA, that should have delayed the release until 456.55 was ready. No-one would have ever known the CAP configuration of the cards, except for those who always did for real reasons.
And by the way, 1-week NVIDIA's driver issue "Refund! RMA my card! Insufficient components! Better wait for RDNA2. Cheap cards at high price!".
9 MONTHS of AMD constant drivers' issues, crashes, black screens, poor performance and You may experience this and that disclaimers. "Everything is ok, AMD is on our side. NVIDIA just wants money."

 

[MikeSnow]

If you are an enthusiast looking for absolute perfection and extreme overclock capable hardware you'll not even be considering the Trinity as an option, which is, AGAIN, an entry-level card meant for plug-and-play gaming.

Overall, I agree. But there might still be some edge cases where it might make sense to buy a cheaper card, for example if you plan to replace its cooling system with a water-cooling block, as you will throw away the overengineered and expensive air cooling solutions if you buy a more expensive card instead. Of course, even in that case, buying a cheaper card is risky. You might hit various limitations of its design and components and get little or no benefit from the switch to water cooling.

 

[BiggieShady]

The issue here is not even closely related to the type of CAPs used on the cards, in fact, even full MLCCs or 4-2 config cards have had this issue that was completely resolved with NVIDIA Driver 456.55. If the problem was strictly related to CAPs quality or type (MLCC are not higher quality than POSCAP, they are just for different applications) then why the problem still existed on MLCCs cards like Strix OC, Gaming OC and TUF Gaming? Wouldn't it just be related to full POSCAPs cards?

Some were more prone to crashing than others, Nvidia uses one MLCC array with high capacity yellow ones (closest to core) and rest are also high capacity solids with varying mounting orientation (which apparently matters with filtering circuits)... so it's both appropriate configuration and ample capacitance.