Radeon Software keeps crashing

[Shou Miko]

Hi, these past weeks I am experiencing that the Radeonsoftware.exe the AMD Radeon Software Control panel crashes with the Even 1000 Application Error:
Faulting application name: Radeonsoftware.exe, version: 10.1.2.1829, time stamp: 0x601cd488
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1829, time stamp: 0x601cd488
Exception code: 0xc0000409
Fault offset: 0x000000000075331c
Faulting process ID: 0x2e80
Faulting application start time: 0x01d701521a87dedc
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report ID: ab753ea6-2638-419f-8dff-9c3d237efcd3
Faulting package full name:
Faulting package-relative application ID:

Yesterday I did a factory reset as AMD calls it that removes the drivers completely from Windows 10 20H2 and installs them again and everything looks fine until last night where I wasn't home as you can see above Radeonsoftware.exe crashed and restarted.

I am using driver Non-WHQL-Radeon-Software-Adrenalin-2020-21.2.2-Win10-64Bit-Feb11.exe downloaded here from TPU but it's the same behavior with radeon-software-adrenalin-2020-20.12.1-win10-64bit-dec8.exe.

Now the Radeon software center won't start op at all until I have rebooted. I don't feel like I had this problem with my AMD Radeon RX 6800 (PowerColor) card but I do with my MSI Radeon RX 6800 XT and I don't overclock yet.

With my last 2 cards the RX 5700 XT and RX 6800 XT I didn't really use the Radeon Software center I used Sapphire Trixx instead but I can't because this isn't a AMD or Sapphire bios card but a MSI.

I read yesterday that some had removed all the AMD Graphics card drivers and software using DDU and installed it again and it works fine for them now others post they need to use a older version of the driver to get a better Radeon software experience.

First I thought this crash was of radeonsoftware.exe was related to MSI Afterburner and Riva Tuner statistic overlay since it shows in the radeon software but no it keeps doing it still and MSI haven't really updated their Afterburner software other then a beta version to include the AMD's RX 6800/6900 series cards.

I am tired of using MSI's beta software because it has an expiration date on it and I have tried in the past where they don't update their beta with a beta or official release.

So a little help here would be nice to help me fix this AMD Radeon Software crash.

 

[HD64G]

Do a checkdisk. If not fixed, reset your memory settings to the default timings and if that doesn't help, do a clear install of those drivers https://www.techpowerup.com/download/amd-radeon-graphics-drivers/#changes-21-2-1-beta.

 

[Shou Miko]

Do a checkdisk. If not fixed, reset your memory settings to the default timings and if that doesn't help, do a clear install of those drivers https://www.techpowerup.com/download/amd-radeon-graphics-drivers/#changes-21-2-1-beta.

I had the same issue with 21.2.1 that I just came from.

I don't have ram issues one set is running below specs the other at XMP. I checked not long ago with memtest. aida64 no errors showing so that's not it, and a disk check come on Windows disk check haven't fixed anything at least for me in years but here you go, no bad files really showing up.

 

[HD64G]

Nice to know that you did those checks already. Another thing to check is if your PSU connection isn't correct as the two connectors should be from different cables?

 

[Shou Miko]

Nice to know that you did those checks already. Another thing to check is if your PSU connection isn't correct as the two connectors should be from different cables?

I run 2 PCI-E 6+2 pin cables to my graphics card, I done this since god knows when because it's never been a good idea to only run one cable from what I have learned, read and heard from reviewers.

My PSU is fine, I don't have any instability issues like I had back with my Corsair SF600 when I pushed another system with too much OC that Corsair SF600 PSU turned off back then

This was one of the reasons why I choose this SeaSonic Prime Platinum 1200watt to never had a issue no matter what CPU, Mobo, GFX and more I choose to buy.

 

[HD64G]

Nice! Then the problem should be something that remained from a previous driver when installing a newer and is creating problems. I suggest you to clear-uninstall the one you have now and install the previous to the last one.

 

[Shou Miko]

Nice! Then the problem should be something that remained from a previous driver when installing a newer and is creating problems. I suggest you to clear-uninstall the one you have now and install the previous to the last one.

When I got home I ran DDU, removed all audio drivers (Creative and Realtek) because I use my Steelseries Arctis Pro Wireless and onboard has been disabled.

Then I uninstalled Intel GPU drivers, then Nvidia GPU drivers and last AMD GPU drivers. Rebooted, updated bios on my motherboard to the newest 1805:
ROG STRIX B550-A GAMING BIOS 1805
"1. Update AMD AM4 AGESA V2 PI 1.2.0.0
2. Update AMD RAID UEFI driver
3. Improve system stability

When up I logged in to Windows 10 installed Radeon Software Adrenalin 2020 21.2.2 again and later I think I will update the chipset drivers because I can see AMD released version 2.13.27.501 on the Feb. 4th.

I always like to keep my stuff up-2-date even if the graphics drivers are beta / non-WHQL once because they usually add something. I did the same when I was rocking my GTX 1080 Ti FE Hybrid.

 

[Shou Miko]

Soon it's gonna be 24hours since I ran DDU and I have not had a single Radeonsoftware.exe crash in event viewer even with MSI Afterburner running for stats so this might be what shoud be done every time sadly.

Because I didn't even had to have the Radeon Adrenalin panel open for it crash.

 

[Night]

Yeah, AMD uninstaller leaves stuff behind, possibly registry entries. DDU it always.

 

[Shou Miko]

Yeah, AMD uninstaller leaves stuff behind, possibly registry entries. DDU it always.

This shouldn't be an issue when doing a upgrade but I guess it is.

 

[HD64G]

This happens sometimes not always. I needed to do so only 2 times for the last 4 years and I update drivers every 1-2 months.