Man people must REALLY like gigabyte then ... huh
That goes a long way. I happen to REALLY like Gigabyte motherboards. I have had great success with them. But what really made me a loyal fan was when they RMA'd a dead 4-year old motherboard, no questions asked, even though it only had a 3-year old warranty.
How a company treats me "
after-the-sale" plays a HUGE role in how I value that company and especially whether or not I will become a repeat customer. Most companies realize that too. But not all.
Sadly, many companies that do great with one product try to expand their business (and profits) by venturing out into other product lines. But rather than doing their own designing and manufacturing, they outsource to other companies that may or may not have the same standards in quality. That's not necessarily bad AS LONG AS the "brand" company is aggressive at demanding, testing, and ensuring those OEM products meet brand's standards before they put their brand logos on the product.
It appears Gigabyte failed in that with their "MEIC" made supplies - an OEM manufacturer I personally never heard of - not that that really means anything
On fairness to Gigabyte, the problem everyone is complaining about has been resolved. That PSU is now perfectly fine.
^^^This.^^^
I don't know how long it took between becoming aware of the problem and fixing it. I hope it was as quick as possible and there was no attempt at all to sweep it under the rug.
It is important to avoid being biased. Declaring a entire brand as no good, when they make so many products, many of which are great, is allowing our biases to cloud our judgement. It is just the reverse of fanboyism. Not good.
Nah! That's not fair. Everybody here was a newbie once and made newbie mistakes. That does not make us stupid. We don't know who the buyers were but chances are, they were new to the self-build, self-upgrade arena and/or were inexperienced. They may have known enough to go for a name brand, and "Gold" certified. But not enough to thoroughly suss out the facts and (here's the tricky part) separate those facts from the marketing hype. That takes experience - typically though "trial by error".
Being "naïve" and "inexperienced" is much more likely why so many purchased that PSU. That does not make them stupid.
Making the same mistake over and over again after knowing the true facts, and expecting a different outcome each time, now that's probably stupid.
