Coinbase customer service sucks bad, someone claimed to have 2000 or employees, but I doubt thats true, they cant even update their website. Lets not mention how they are cheating customers with hidden transaction fees when converting which is supposed to be fee free. I recently learned that you need to transfer coin to CB Pro to do buy/sell/converts so you dont get cheated. I put in a bunch fo tickets since early last year, 1 got answered. CB is not really doing anything illegal, but they arent really helping anyone either. I almost joined binance but after this, nope.
This "attitude" appears in lots of businesses lately. It's better to not to join these websites anymore. Skrill for example is doing the exact same thing. I just cancelled my account completely and stopped using skill. They are all out to maximize profits and cover the very basic minimum support. Yet charge huge transaction fee's and all that bullshit.