Just FYI, we've tried RMAing multiple drives here in Europe, it's a joke. The disks started failing, we pulled them out of the server, stuck them on a desktop machine, ran Magician *before* and *after* the firmware upgrade. SMART does say there are errors, but the full test from Samsung M. just shows all green. Which means they won't take disks for RMA...
Here's the list of things they ask you to provide *for each disk*:
• A brief description of the problem you have with your drive.
• Please provide us with screenshots of any error messages or error codes.
• Please provide us with a short video clip showing the problem you are
experiencing with your drive and any troubleshooting steps you may have
performed, if possible.
• A screenshot of the Samsung Magician Drive Details page
• A screenshot of the results of the Diagnostic Scan (Please note that the
Diagnostic Scan is only possible on the following models: 860 PRO, 860/870
EVO, 860/870 QVO, 970 EVO PLUS, 980 PRO, 980).
• The SMART test result from the Samsung Magician.
Samsung Magician can be downloaded via the following link: https://
www.samsung.com/semiconductor/minisite/ssd/download/tools/
Please note that the software is only compatible with Windows and the SSD
must be connected directly to the motherboard.
To obtain the SMART result, simply click on the 'SMART' button located at
the top-right corner of the Samsung Magician Drive Dashboard page.
• A copy of your proof of purchase*
• What is your country of residence?*
• Where was the SSD being used? Server, Nas, Desktop PC, etc?
• Are you an end-user or re-seller of this drive?*
• Photos of the front and backside of the entire SSD clearly indicating the
serial number on the label on the drive.**
• A close-up photo of the connector of the SSD.**
We have 20+ drives in production, but you can clearly tell they're not going to help out.