can I know my gpu is faulty or not by looking at event viewer?

[Alquist]

my gpu gives black screen after 30 minutes of run, It can run a bit longer with undervoltage and it gave "wattman settings restored to default" notification the last time I tried to run it. Long story short, can I know its faulty or not by checking event viewer?

I5-4460 , H81H3-M4 , 8GB 1333Mhz , 1TB 7200 Rpm , XFX RX 470 OC , Cooler Master MWE White 500W

 

[eidairaman1]

Used or new? White sticker pics from card and a gou-z screenshot will help.

 

[Alquist]

Used or new? White sticker pics from card and a gou-z screenshot will help.

used, white sticker is torned(seller didn't warn me about it)

this screenshot is old after that I installed adrenaline driver

 

[eidairaman1]

Send it back if possible

While youre at it, get hwinfo64 and lets look at power supply voltages via sensor data

 

[Alquist]

Send it back if possible

he keeps saying your components are faulty, I will try to force him to do a 30 minute furmark test to recreate the black screen.

 

[Lew Zealand]

Could be overheating. What temp does it get to and what do the fans do in GPU-Z when you run a benchmark on loop?

But as mentioned above, send it back if you can.

 

[Alquist]

Could be overheating. What temp does it get to and what do the fans do in GPU-Z when you run a benchmark on loop?

But as mentioned above, send it back if you can.

As far as I can see from the sensors it doesn't overheat

Send it back if possible

While youre at it, get hwinfo64 and lets look at power supply voltages via sensor data

my psu voltages are strange tho even after I changed the psu

the Vcore is not 1.728 don't worry about it

 

[eidairaman1]

As far as I can see from the sensors it doesn't overheat


my psu voltages are strange tho even after I changed the psu

View attachment 256092

the Vcore is not 1.728 don't worry about it

Are there any other voltages you can see besides those?

The 12V and 3.3V are way under spec. They are supposed to be around + or - 5%. 12V is supposed to be at most 12.6V or at the least 11.4V.
3.3V at the most 3.47V, at the least 3.14V

I would get to a shop for a different power supply if it does the same exact thing the mobo is toast. Have the GPU tested.


If your system is plugged into a power strip unplug it and plug it straight into the outlet, otherwise move to another room and try, if the same thing have your outlets and breaker panel checked.

@phanbuey was the 5VDC branch removed?

 

[Mussels]

my gpu gives black screen after 30 minutes of run, It can run a bit longer with undervoltage and it gave "wattman settings restored to default" notification the last time I tried to run it. Long story short, can I know its faulty or not by checking event viewer?

I5-4460 , H81H3-M4 , 8GB 1333Mhz , 1TB 7200 Rpm , XFX RX 470 OC , Cooler Master MWE White 500W

You can't know for sure, but it's certainly a clue in that direction
The thing is, an unstable PC can also cause the driver to crash and reset

Sounds like something might be overheating since undervolting buys you more time, but that could be literally anything in the PC - any component on the GPU, the CPU, motherboard VRMs and chipsets, the PSU...

 

[eidairaman1]

You can't know for sure, but it's certainly a clue in that direction
The thing is, an unstable PC can also cause the driver to crash and reset

Sounds like something might be overheating since undervolting buys you more time, but that could be literally anything in the PC - any component on the GPU, the CPU, motherboard VRMs and chipsets, the PSU...

His volts are way too low it seems

 

[phanbuey]

Are there any other voltages you can see besides those?

The 12V and 3.3V are way under spec. They are supposed to be around + or - 5%. 12V is supposed to be at most 12.6V or at the least 11.4V.
3.3V at the most 3.47V, at the least 3.14V

I would get to a shop for a different power supply if it does the same exact thing the mobo is toast. Have the GPU tested.


If your system is plugged into a power strip unplug it and plug it straight into the outlet, otherwise move to another room and try, if the same thing have your outlets and breaker panel checked.

@phanbuey was the 5VDC branch removed?

No but if you click on any of them you can drag them off the sensor panel with no warning, and they dissapear.

if you right click and go to layout settings it will show all the options.

 

[Alquist]

Are there any other voltages you can see besides those?

The 12V and 3.3V are way under spec. They are supposed to be around + or - 5%. 12V is supposed to be at most 12.6V or at the least 11.4V.
3.3V at the most 3.47V, at the least 3.14V

I would get to a shop for a different power supply if it does the same exact thing the mobo is toast. Have the GPU tested.


If your system is plugged into a power strip unplug it and plug it straight into the outlet, otherwise move to another room and try, if the same thing have your outlets and breaker panel checked.

@phanbuey was the 5VDC branch removed?

There are CPU voltages but no more mobo than that. I bought this psu the last week so it cant be the reason of low voltages (voltages was like that with my old psu too). I am using my pc on power strip but then I thought maybe its the issue and then plugged the psu straight into outlet but it wasn't the issue.

You can't know for sure, but it's certainly a clue in that direction
The thing is, an unstable PC can also cause the driver to crash and reset

Sounds like something might be overheating since undervolting buys you more time, but that could be literally anything in the PC - any component on the GPU, the CPU, motherboard VRMs and chipsets, the PSU...

if there is something overheating on mobo I can't use it with iGpu as I know

 

[eidairaman1]

There are CPU voltages but no more mobo than that. I bought this psu the last week so it cant be the reason of low voltages (voltages was like that with my old psu too). I am using my pc on power strip but then I thought maybe its the issue and then plugged the psu straight into outlet but it wasn't the issue.


if there is something overheating on mobo I can't use it with iGpu as I know

Well this leads me to thinking your source power from home or motherboard are Bad, get to a shop for testing

 

[anfazi54]

Ask to the seller if it can to send it back

 

[eidairaman1]

I say this to isolate your problem outside of the home plus it can tell us whether you keep getting bad power supplies or that motherboard is bad.

If I were you, I would get a Multimeter and check the source voltage in the outlet and power strip you are using.

U.S. is 110-120 from a standard jack.

EU is 220-240.

 

[blued]

This shows the value of having a second PC. To test misbehaving HW to rule out faulty components.