Graphical glitch in Word and Outlook (Office 365)

[Betablocker]

Yesterday I did a clean install of Windows 11, not because of the glitches, but because I couldn't opt out of the Development Insider builds of Windows 11 anymore. I am happy to say that the glitches have disappeared completely since then and the typing in all the office-apps is much more fluid. I've also installed the latest Nvidia-driver, so the driver was not the cause of the glitches. I don't know what caused the issues, maybe it was a faulty office add-in that I had installed. I've also installed the Logitech-software for my mouse, so that wasn't the culprit either.

 

[Chris85]

Yesterday I did a clean install of Windows 11, not because of the glitches, but because I couldn't opt out of the Development Insider builds of Windows 11 anymore. I am happy to say that the glitches have disappeared completely since then and the typing in all the office-apps is much more fluid. I've also installed the latest Nvidia-driver, so the driver was not the cause of the glitches. I don't know what caused the issues, maybe it was a faulty office add-in that I had installed. I've also installed the Logitech-software for my mouse, so that wasn't the culprit either.

Please keep us updated. I had the same behavior but after some days the problem was back. Even without reinstalling windows 11 there are some days when I have no issues with office and some days that are really glitchy.

 

[Betablocker]

Please keep us updated. I had the same behavior but after some days the problem was back. Even without reinstalling windows 11 there are some days when I have no issues with office and some days that are really glitchy.

Sure, I will, Chris. Hopefully I can narrow it down to a specific driver/program. I had another pretty strange issue with itunes that has disappeared since the new installation as well: playing a song and right-clicking on the songtitle brings up a context-menu that gives you info about the song-title and other stuff. This menu disappeared when I was moving the cursor with my mouse, it doesn’t do that anymore now. May I ask what version of Windows 11 you have installed by the way?

 

[Chris85]

Sure, I will, Chris. Hopefully I can narrow it down to a specific driver/program. I had another pretty strange issue with itunes that has disappeared since the new installation as well: playing a song and right-clicking on the songtitle brings up a context-menu that gives you info about the song-title and other stuff. This menu disappeared when I was moving the cursor with my mouse, it doesn’t do that anymore now. May I ask what version of Windows 11 you have installed by the way?

I run windows 11 professional

 

[Betablocker]

I run windows 11 professional

Which version? 22H2?

 

[Chris85]

Which version? 22H2?

The latest

 

[AnthonyR053]

Hey folks. I registered because I've been following this thread for a while, as well as a couple of others at Nvidia since I've had this exact problem for the last couple of months. Anyway, I SEEM to have solved it in the dumbest way possible. Again, I haven't had any issues since yesterday but they might pop up again at any minute. After reading one of the threads (maybe this one?) it seemed like the problem would go away for people who ran up a certain level of activity on their video cards.

So, I started playing with the thermal profiles (glitch remained) and then went ahead and switched my Windows Power Profile to Power Saver from High Performance (which I turned on for gaming obviously). This completely solved the glitch, at least so far. I switched the Power Profile to Balanced and the glitch still hasn't resurfaced. After switching back to High Performance the glitch resumed after a minute or so. I don't know what this means or why. But my glitch seems to be solved at least for now.

If this is the culprit it would explain why this isn't more widespread as an issue. How many normies actually touch their power profile?

I really hope this helps other people and you find success in solving this. Thanks for posting and keeping this thread current.

 

[Betablocker]

Hey folks. I registered because I've been following this thread for a while, as well as a couple of others at Nvidia since I've had this exact problem for the last couple of months. Anyway, I SEEM to have solved it in the dumbest way possible. Again, I haven't had any issues since yesterday but they might pop up again at any minute. After reading one of the threads (maybe this one?) it seemed like the problem would go away for people who ran up a certain level of activity on their video cards.

So, I started playing with the thermal profiles (glitch remained) and then went ahead and switched my Windows Power Profile to Power Saver from High Performance (which I turned on for gaming obviously). This completely solved the glitch, at least so far. I switched the Power Profile to Balanced and the glitch still hasn't resurfaced. After switching back to High Performance the glitch resumed after a minute or so. I don't know what this means or why. But my glitch seems to be solved at least for now.

If this is the culprit it would explain why this isn't more widespread as an issue. How many normies actually touch their power profile?

I really hope this helps other people and you find success in solving this. Thanks for posting and keeping this thread current.

Hey Anthony

I honestly don’t think that this approach solves the glitches in the longterm. I am using the high performance profile and I don’t have issues anymore since I’ve done a clean windows installation.

 

[FSx3]

Hi everyone,

just joined your forum after quietly reading this thread for weeks. Thanks all for adding your ideas and findings!

• Here's how the bug plays out on my machines:
• Only happens on dGPUs (Nvidia 3080 FE, Nvidia 4090 FE, Nvidia 3050 Ti) never on iGPUs (Intel 12900K, Intel 13900K).
• Never happens when no dGPU driver is installed / GPU is deactivated within device manager
• Independed of the dGPU driver installed: all Nvidia driver versions since 3080 FE release are affected.
• Reproducible on fresh W11 22H2 / Office 365 installs as well (clean partition, no applications installed except Office 365):
  • Win11 "Release" Version: Windows 11 Pro x64, 22H2, Build 22621.963
  • Win11 "Insider Beta" Version: Windows 11 Pro x64, 22H2, Build 22623.1028
• Reproducible on all Office 365 releases:
  • Office 365 "Release" Version: 2211, Build 16.0.15831.20098, 64 Bit
  • Office 365 "Current Preview" Version: 2212, Build 16.0.15928.20002, 64 Bit
  • Office 365 "Current Beta" Version: 2301, Build 16.0.16012.20000, 64 Bit
• Issue most likely started after upgrading to W11 22H2. No Windows 10 user seems to be affected.
• The full history of my troubleshooting: https://www.nvidia.com/en-us/geforc...80-office-365-onenote-text-glitches-w11-22h2/

@Betablocker Really interesting (and happy for you) that a fresh W11 22H2 install solved the issue for you! I did the same multiple times but the bug is instantly reproducible after installing any Nvidia driver (and no other application except Office 365 installed).

@All: While testing I also found that my "Ultimate Power" profile provokes this bug much more frequently than the default "Power Saving" profile...

 

[Betablocker]

Hi everyone,

just joined your forum after quietly reading this thread for weeks. Thanks all for adding your ideas and findings!

• Here's how the bug plays out on my machines:
• Only happens on dGPUs (Nvidia 3080 FE, Nvidia 4090 FE, Nvidia 3050 Ti) never on iGPUs (Intel 12900K, Intel 13900K).
• Never happens when no dGPU driver is installed / GPU is deactivated within device manager
• Independed of the dGPU driver installed: all Nvidia driver versions since 3080 FE release are affected.
• Reproducible on fresh W11 22H2 / Office 365 installs as well (clean partition, no applications installed except Office 365):
  • Win11 "Release" Version: Windows 11 Pro x64, 22H2, Build 22621.963
  • Win11 "Insider Beta" Version: Windows 11 Pro x64, 22H2, Build 22623.1028
• Reproducible on all Office 365 releases:
  • Office 365 "Release" Version: 2211, Build 16.0.15831.20098, 64 Bit
  • Office 365 "Current Preview" Version: 2212, Build 16.0.15928.20002, 64 Bit
  • Office 365 "Current Beta" Version: 2301, Build 16.0.16012.20000, 64 Bit
• Issue most likely started after upgrading to W11 22H2. No Windows 10 user seems to be affected.
• The full history of my troubleshooting: https://www.nvidia.com/en-us/geforc...80-office-365-onenote-text-glitches-w11-22h2/

@Betablocker Really interesting (and happy for you) that a fresh W11 22H2 install solved the issue for you! I did the same multiple times but the bug is instantly reproducible after installing any Nvidia driver (and no other application except Office 365 installed).

@All: While testing I also found that my "Ultimate Power" profile provokes this bug much more frequently than the default "Power Saving" profile...

Hi FSx3

I was experiencing exactly the same issues that you are describing. But since the clean installation of W11 22H2 and the Release Version of Office 365 (Version 2211 Build 16.0.15831.20098 64 Bit) Word seems to open much faster and the typing is much more fluid than before. I even have the second latest Nvidia-driver installed (527.06). So not everybody with this combination seems to be affected by this glitch. Have you ever tried opening Word in Safe Mode to see what happens then?

Hi FSx3

I was experiencing exactly the same issues that you are describing. But since the clean installation of W11 22H2 and the Release Version of Office 365 (Version 2211 Build 16.0.15831.20098 64 Bit) Word seems to open much faster and the typing is much more fluid than before. I even have the second latest Nvidia-driver installed (527.06). So not everybody with this combination seems to be affected by this glitch. Have you ever tried opening Word in Safe Mode to see what happens then?

Sorry, you wrote in the Nvidia-forum that using Safe Mode didn't solve the problem...

 

[FSx3]

@Betablocker

• Thanks very much for confirming that you were experiencing the same issue I screen recorded.
• I'm currently on Windows 11 Pro 22H2 22621.963 and Microsoft 365 MSO (Version 2212 Build 16.0.15928.20196) 64 Bit + Nvida GRD 528.02
• As I mostly work in OneNote during the day I'm testing the issue on OneNote as well. Today I tested Word vs OneNote: I cannot reproduce the issue in Word! But instantly in OneNote.
• That said could you do me a favor and do a quick test run in OneNote selecting a longer text with the mouse while moving it up and down?
• Also which Nvidia GPU are you using?

EDIT:: please keep the thread on topic -moderation

 

[Mussels]

Hi everyone,

just joined your forum after quietly reading this thread for weeks. Thanks all for adding your ideas and findings!

• Here's how the bug plays out on my machines:
• Only happens on dGPUs (Nvidia 3080 FE, Nvidia 4090 FE, Nvidia 3050 Ti) never on iGPUs (Intel 12900K, Intel 13900K).
• Never happens when no dGPU driver is installed / GPU is deactivated within device manager
• Independed of the dGPU driver installed: all Nvidia driver versions since 3080 FE release are affected.
• Reproducible on fresh W11 22H2 / Office 365 installs as well (clean partition, no applications installed except Office 365):
  • Win11 "Release" Version: Windows 11 Pro x64, 22H2, Build 22621.963
  • Win11 "Insider Beta" Version: Windows 11 Pro x64, 22H2, Build 22623.1028
• Reproducible on all Office 365 releases:
  • Office 365 "Release" Version: 2211, Build 16.0.15831.20098, 64 Bit
  • Office 365 "Current Preview" Version: 2212, Build 16.0.15928.20002, 64 Bit
  • Office 365 "Current Beta" Version: 2301, Build 16.0.16012.20000, 64 Bit
• Issue most likely started after upgrading to W11 22H2. No Windows 10 user seems to be affected.
• The full history of my troubleshooting: https://www.nvidia.com/en-us/geforc...80-office-365-onenote-text-glitches-w11-22h2/

@Betablocker Really interesting (and happy for you) that a fresh W11 22H2 install solved the issue for you! I did the same multiple times but the bug is instantly reproducible after installing any Nvidia driver (and no other application except Office 365 installed).

@All: While testing I also found that my "Ultimate Power" profile provokes this bug much more frequently than the default "Power Saving" profile...

Can you add office to your nvidia control panel as a 3D program and try various settings? The antialising options, the new vulkan/openGL rendering method setting, etc.

 

[Betablocker]

@Betablocker

• Thanks very much for confirming that you were experiencing the same issue I screen recorded.
• I'm currently on Windows 11 Pro 22H2 22621.963 and Microsoft 365 MSO (Version 2212 Build 16.0.15928.20196) 64 Bit + Nvida GRD 528.02
• As I mostly work in OneNote during the day I'm testing the issue on OneNote as well. Today I tested Word vs OneNote: I cannot reproduce the issue in Word! But instantly in OneNote.
• That said could you do me a favor and do a quick test run in OneNote selecting a longer text with the mouse while moving it up and down?
• Also which Nvidia GPU are you using?

EDIT:: please keep the thread on topic -moderation

Just tested OneNote, no problems there either. I'm using a GTX 1080

 

[FSx3]

Just tested OneNote, no problems there either. I'm using a GTX 1080

Thanks, that's really useful information as I cannot reproduce it on a GTX 1660 Super and RTX 2060 but only on the 3000 and 4000 series: RTX 3050 Ti, RTX 3080 FE, 4090 FE.

Can you add office to your nvidia control panel as a 3D program and try various settings? The antialising options, the new vulkan/openGL rendering method setting, etc.

Thanks for the idea. I tested all options individually especially the mentioned Vulkan / Open GL one. None solved the issue. The only "fix" is to have some load on the GPU (> 30% TDP), then OneNote is not glitching at all. That's why I thought that it's a Nvidia issue only but then more and more AMD users joined in.

 

[ThirtyNinety]

I always had exactly the same issue with my RTX 3090 in Windows 10, with Office 2019. Later on, I upgraded tot W11 21H2, but the same problem persisted.
Not that much later, I decided to already upgrade to W11 22H2 using the feature update targeting in gpedit.msc (glitch issue in MSWord persisted as well) and some days ago I finally upgraded the Office (It's a "MS 365 apps for Enterprise" version)
Since then, the issue is gone.

Word Version where it is fixed:

Nvidia driver is 527.56, not the latest, but it is stable for me so I stick with it for now.

 

[Betablocker]

I always had exactly the same issue with my RTX 3090 in Windows 10, with Office 2019. Later on, I upgraded tot W11 21H2, but the same problem persisted.
Not that much later, I decided to already upgrade to W11 22H2 using the feature update targeting in gpedit.msc (glitch issue in MSWord persisted as well) and some days ago I finally upgraded the Office (It's a "MS 365 apps for Enterprise" version)
Since then, the issue is gone.

Word Version where it is fixed:

View attachment 278285

Nvidia driver is 527.56, not the latest, but it is stable for me so I stick with it for now.

I'm using the exact same version of Word as well and I'm not experiencing any glitches either. Have you tested the other office-apps, e.g. OneNote as well to see whether the glitches persist there?

 

[ThirtyNinety]

I'm using the exact same version of Word as well and I'm not experiencing any glitches either. Have you tested the other office-apps, e.g. OneNote as well to see whether the glitches persist there?

Yes, also no issues in other apps.

 

[FSx3]

finally upgraded the Office (It's a "MS 365 apps for Enterprise" version)
Since then, the issue is gone.

Yes, also no issues in other apps.

Thanks a lot for your valuable insights, especially that your issue also happened on Windows 10 and that you're running a 3000 series Nvidia GPU. So for you the root cause and the solution was on Microsofts side (Office 365 update).

I'm wondering if anyone in this thread is left experiencing this issue right now? For me it's still the same on OneNote on multiple machines and GPUs running the most recent W11 22H2 (22621.963) and Office 365 versions (Version 2212 Build 16.0.15928.20196 64 Bit), Nvidia GRD 528.02 .

 

[ChevyAmpera]

Thanks a lot for your valuable insights, especially that your issue also happened on Windows 10 and that you're running a 3000 series Nvidia GPU. So for you the root cause and the solution was on Microsofts side (Office 365 update).

I'm wondering if anyone in this thread is left experiencing this issue right now? For me it's still the same on OneNote on multiple machines and GPUs running the most recent W11 22H2 (22621.963) and Office 365 versions (Version 2212 Build 16.0.15928.20196 64 Bit), Nvidia GRD 528.02 .

I'm still experiencing this issue on Word and OneNote. My setup is almost indentical to yours as well: W11 22H2 (22621.963) and Microsoft Office 2021 (Version 2212 Build 16.0.15928.20196 64 Bit), Nvidia GRD 528.02 ( NVIDIA GeForce RTX 4090) .

 

[ThirtyNinety]

I'm still experiencing this issue on Word and OneNote. My setup is almost indentical to yours as well: W11 22H2 (22621.963) and Microsoft Office 2021 (Version 2212 Build 16.0.15928.20196 64 Bit), Nvidia GRD 528.02 ( NVIDIA GeForce RTX 4090) .

Maybe there are some other small differences next to the GPU, as my system was originally a Windows 10 with Office 2016 which I upgraded over the years. After upgrading to Office 2019, I also set the registry key for Office (earlier mentioned here, in a reg key called 16.0) to disable hardware acceleration and I just saw it's still there.

 

[FSx3]

@ChevyAmpera Ok great, your config is indeed identical which is great for further troubleshooting. Which CPU & mainboard are you using? I'm using Intel 13900K / Intel 12900K and Asus ROG MAXIMUS Z690 Hero @bios 2204

@ThirtyNinety Indeed, it must be a tiny difference which makes it so difficult to pin down. I was hoping a fresh W11 install would prove a configuration problem but as written it's instantly reproducible on such new installation. I tried disabling hardware acceleration (via regedit) but with no success (still glitching but plus sluggish application rendering).

Current baseline stays the same: no problem on iGPU, when no dGPU driver is installed, when dGPU is somewhat under load (>20% GPU), glitching is visible on screen recording = no monitor problem.

 

[ThirtyNinety]

@ChevyAmpera Ok great, your config is indeed identical which is great for further troubleshooting. Which CPU & mainboard are you using? I'm using Intel 13900K / Intel 12900K and Asus ROG MAXIMUS Z690 Hero @bios 2204

@ThirtyNinety Indeed, it must be a tiny difference which makes it so difficult to pin down. I was hoping a fresh W11 install would prove a configuration problem but as written it's instantly reproducible on such new installation. I tried disabling hardware acceleration (via regedit) but with no success (still glitching but plus sluggish application rendering).

Current baseline stays the same: no problem on iGPU, when no dGPU driver is installed, when dGPU is somewhat under load (>20% GPU), glitching is visible on screen recording = no monitor problem.

Just to be complete, some additional information from my side in regards to system config:

- HAGS is enabled
- Resizeable Bar in BIOS is enabled
- I also always disable Hibernation and thus Fast Startup

 

[FSx3]

@ThirtyNinety Great! Thanks for adding Same here:

• HAGS enabled (disabled didn't solve the issue)
• Resizeable Bar enabled (disabled didn't solve the issue)
• Exception: Fast Startup = On (off doesn't solve the issue)
• Windows power profile: Ultimate Power (Balanced power leads to less frequent glitching interestingly)

 

[mechtech]

Can’t help but our work just upgraded from 2019 pro plus on local machine/local server to 365 on remote (400 miles away) server between the lag and changes to the gui the general consensus right now is thumbs down.

 

[ThirtyNinety]

@ThirtyNinety Great! Thanks for adding Same here:

• HAGS enabled (disabled didn't solve the issue)
• Resizeable Bar enabled (disabled didn't solve the issue)
• Exception: Fast Startup = On (off doesn't solve the issue)
• Windows power profile: Ultimate Power (Balanced power leads to less frequent glitching interestingly)

yeah same, Ultimate Power profile here. Cloud saves in Word are enabled and my default save location btw, but also that does not matter. I don’t know exactly what fixed it here, but afaik it seemed to be fixed as soon as the Office was upgraded to this version.