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Microsoft Surface Pro X owners are reporting that their hybrid detachable tablet computer's in-built (front and rear) camera systems have stopped working - user feedback has been popping up on Reddit and the Microsoft Support forum this week. Unfortunate users of the flagship Arm-driven device have attempted to restore normal operation via driver reinstalls, but to no avail. Windows simply displays an error message that states "0xA00F4271<MediaCaptureFailedEvent> (0x80004005)" when the Surface's camera application is launched. A reddit user (Wapitiii) posits that an expired security certificate is the route cause for this issue, which seems to affect all Pro X units.
A couple of crafty Surface Pro X owners have resorted to rolling back their system clocks to May 22 (2023), which seems to restore the camera app's functionality, but this workaround could have potential downsides with online authentication and security checks. A redditor has been in touch with a "support representative, and they confirmed it is a known issue that Microsoft is currently working on." They have suggested another placeholder measure: "The only way to fix it immediately is if you do a full system reset which deletes all applications and files. He said doing a reset that retains user files does not fix the problem. He advised waiting a few days to see if Microsoft puts out a fix versus doing a full reset unless the cameras are needed immediately." The company is currently engaged in its own Build developers conference, where (ironically) announcements have been made about improvements intended for business devices (such as the Surface Pro X) - hopefully Microsoft's engineers can get onto solving this problem, once festivities are concluded.
View at TechPowerUp Main Site | Source
A couple of crafty Surface Pro X owners have resorted to rolling back their system clocks to May 22 (2023), which seems to restore the camera app's functionality, but this workaround could have potential downsides with online authentication and security checks. A redditor has been in touch with a "support representative, and they confirmed it is a known issue that Microsoft is currently working on." They have suggested another placeholder measure: "The only way to fix it immediately is if you do a full system reset which deletes all applications and files. He said doing a reset that retains user files does not fix the problem. He advised waiting a few days to see if Microsoft puts out a fix versus doing a full reset unless the cameras are needed immediately." The company is currently engaged in its own Build developers conference, where (ironically) announcements have been made about improvements intended for business devices (such as the Surface Pro X) - hopefully Microsoft's engineers can get onto solving this problem, once festivities are concluded.
View at TechPowerUp Main Site | Source
