DRAM yellow light problem

[felipe.carv]

Hi, don't know what else to try to fix this, but here we go.
Ryzen 5 3600
x570 Tuf Gaming Plus/Br
Shapphire Pulse Radeon RX 580 8GB GDDR5
and two sticks of RAM Hyperx Predator 8GB 3200 Mhz DDR4

Bought this setup on october 2020, and after some months, it started to have some problem, with no image on screen and the yellow light on DRAM led.
After trying a bit of everything, it usually works with one stick at the A2 slot, and when I power on, the yellow DRAM led turns on, turns off, then the red CPU led turns on, then off and the PC starts. But not since yesterday.
And always tried switching sticks, switching slots, reset CMOS. Recently I checked the CPU pins and two were bent, tried to fix them and they seem OK today, checked twice. Added more thermal paste.

Nothing works anymore. Need the PC to work and everything. Checked the last BIOS update and its from July 17 (version 4802), can't remember I update for this one, but I think it was for the 4602 version, about 45 days ago I think.

Any help is appreciated, thanks

 

[ir_cow]

As long as the pins go in the socket and aren't broken off, that probably isn't your problem.

Since you already tried to clear the CMOS and 1 DIMM. Either both your ram sticks are bad or something else.

Make sure the memory is in the correct slots too.

 

[felipe.carv]

As long as the pins go in the socket and aren't broken off, that probably isn't your problem.

Since you already tried to clear the CMOS and 1 DIMM. Either both your ram sticks are bad or something else.

Make sure the memory is in the correct slots too.

TUF GAMING X570-PLUS/BR (asus.com)

apparently my RAMs are not supported, Am I understanding this right?

 

[ir_cow]

TUF GAMING X570-PLUS/BR (asus.com)

apparently my RAMs are not supported, Am I understanding this right?

Like its not in the QVL list or what?

 

[AusWolf]

Recently I checked the CPU pins and two were bent, tried to fix them and they seem OK today, checked twice.

That's a red flag there. Possible CPU damage?

 

[felipe.carv]

Like its not in the QVL list or what?

HX432C16PB3/8, Thais my 2 rams
Thats not on the QVL list. Just trying to confirm if buying other RAM is gonna solve it and if not on QVL RAMs cause this coming and going screen problem.

That's a red flag there. Possible CPU damage?

The problem comes and go, it did work after I fix the pins, and they seem ok now

 

[wNotyarD]

If your username means you're from where I think, that means finding ANY AMD-QVL kit is hard af. Well, good thing is QVL is only what the mb makers actually tested and say should work without stress.
Non-listed kits can work with no issues (my case, for example) but that's not guaranteed. Sometimes you'll need to research what memory die a stick/kit uses and what is the best tuning one may get out of it. I do think your Kingstons are Hynix CJR.

Your issue, however, sounds like your CPU got bogus due to the bent pins. Although you straightened them and the pins slotted just fine, there may actually be some invisible-to-the-naked-eye damage.
Do you have any means to get another Ryzen so you could make tests?

 

[An0maly_76]

Best way I've found to straighten pins is to make a gentle first run with a small flat-blade screwdriver, then use a plastic card (like a debit / credit / store reward points card) to get them vertically centered.

As for what RAM kits are supported per Asus' QVL for this specific board with a Mattisse processor, I can tell you that even though at one time, Ballistix were the recommended RAM for Ryzen setups (or so I was told), I've had two Ballistix 3200 kits, both the same SKU, apparently cause problems on three separate systems.

Initially, I bought one of these for a MSI B450M Bazooka / 1700 combo. It literally made the board wig out and shutdown, requiring RMA to correct. On return, it ran, but was somewhat neurotic. The second kit, purchased for my Asus Tuf B550-PLUS / 5900X, caused numerous issues, most annoyingly loss of video on POST memory training (about every 8-12 cold boots), and trying to rebound from sleep mode. Memtest86 showed no errors or faults, so that board, too, was RMA'd, but no issue was found. In the interim, I found the 1700's kit was showing up at different speeds per DIMM.

Testing the 5900X's kit on an Asus B450M-HDV / 3600X told the tale. One of the DIMMs duplicated the no-video POST. The first kit I'd previous purchased continued its antics in that board as well. I replaced both kits with Patriot Viper, Kingston HyperX Fury, and Ballistix, from each board's respective QVL. The RAM-related issues stopped cold on all three machines.

So through this experience, I have found that Ryzen and their supporting boards are quite picky about RAM (single-rank vs dual-rank, etc.) Hence, while some say QVL is not that critical, I beg to differ, I have found that it can be very much so. It's also important to note what RAM speed is supported by the processor... In this case, up to 3200 Mhz. Faster DIMMs may work fine by disabling DOCP as long as their native speed is supported by the CPU and the DIMMs are on the QVL. One other problem, some DIMMs are unstable at certain DOCP settings and will boot loop until it eventually lets you get back to the BIOs for correction.

Further complicating the matter, even following the QVL, some of these RAM SKUs can be harder to find even where they might be plentiful in other parts of the world. OP, you might try searching eBay or other sources for some of the RAM SKUs listed in the above link. Sticking to that will help prevent wasting money on something that might not work.

 

[Mussels]

Hi, don't know what else to try to fix this, but here we go.
Ryzen 5 3600
x570 Tuf Gaming Plus/Br
Shapphire Pulse Radeon RX 580 8GB GDDR5
and two sticks of RAM Hyperx Predator 8GB 3200 Mhz DDR4

Bought this setup on october 2020, and after some months, it started to have some problem, with no image on screen and the yellow light on DRAM led.
After trying a bit of everything, it usually works with one stick at the A2 slot, and when I power on, the yellow DRAM led turns on, turns off, then the red CPU led turns on, then off and the PC starts. But not since yesterday.
And always tried switching sticks, switching slots, reset CMOS. Recently I checked the CPU pins and two were bent, tried to fix them and they seem OK today, checked twice. Added more thermal paste.

Nothing works anymore. Need the PC to work and everything. Checked the last BIOS update and its from July 17 (version 4802), can't remember I update for this one, but I think it was for the 4602 version, about 45 days ago I think.

Any help is appreciated, thanks

Not all ryzen 3000 series work stable at 3200 easily, my 3700x wont on my x370 board no matter how it's set. It boots at 3200 and passes basic tests, but then has random crashes, cold boot hangs and long boot times unless it's lowered to 3133. Some combinations just don't play nice.

Your RAM from your later post is this:
HX432C16PB3_8.ai (kingston.com)

JEDEC: DDR4-2400 CL17-17-17 @1.2V •
XMP Profile #1: DDR4-3200 CL16-18-18 @1.35V
•XMP Profile #2: DDR4-3000 CL15-17-17 @1.35V

JEDEC and XMP #2 may have issues on a 3000 series CPU due to the timings... it should work, but odd-numbered timing RAM tended to be common with ryzen 1000/2000 series problems so it's not impossible you're having an issue related to that. We don't know what you ran this at in the past or it's set to now in your BIOS - you could have had JEDEC or XMP1 running fine, and now it's swapped to the other (BIOS resets should move it to JEDEC) - normally booting with one stick then enabling XMP and adding the second stick is how to bypass that sort of issue.

A flat CMOS battery could lose the data every time the PSU loses power, so you could be stuck in a loop due to that - you cut the power to make changes to the RAM, and it brings the problem back.


If there's no damage to the CPU pins, the socket could have debris in it - gently clean that with compressed air.
Try one stick of RAM in each slot to see if any particular slot is the problem, a 2700x i had with a missing pin only worked in 1+2 in single channel, 3+4 were disabled until the pin was replaced.

You need to get the system booting with one stick first, start with slot 2

 

[felipe.carv]

If your username means you're from where I think, that means finding ANY AMD-QVL kit is hard af. Well, good thing is QVL is only what the mb makers actually tested and say should work without stress.
Non-listed kits can work with no issues (my case, for example) but that's not guaranteed. Sometimes you'll need to research what memory die a stick/kit uses and what is the best tuning one may get out of it. I do think your Kingstons are Hynix CJR.

Your issue, however, sounds like your CPU got bogus due to the bent pins. Although you straightened them and the pins slotted just fine, there may actually be some invisible-to-the-naked-eye damage.
Do you have any means to get another Ryzen so you could make tests?

I have my brothers CPU but it is in another city, hard to test it now.
And Im from Brazil, after quick research, I didnt find other memory tht was on the QVL, you were correct, but gonna research properly today.

Best way I've found to straighten pins is to make a gentle first run with a small flat-blade screwdriver, then use a plastic card (like a debit / credit / store reward points card) to get them vertically centered.

As for what RAM kits are supported per Asus' QVL for this specific board with a Mattisse processor, I can tell you that even though at one time, Ballistix were the recommended RAM for Ryzen setups (or so I was told), I've had two Ballistix 3200 kits, both the same SKU, apparently cause problems on three separate systems.

Initially, I bought one of these for a MSI B450M Bazooka / 1700 combo. It literally made the board wig out and shutdown, requiring RMA to correct. On return, it ran, but was somewhat neurotic. The second kit, purchased for my Asus Tuf B550-PLUS / 5900X, caused numerous issues, most annoyingly loss of video on POST memory training (about every 8-12 cold boots), and trying to rebound from sleep mode. Memtest86 showed no errors or faults, so that board, too, was RMA'd, but no issue was found. In the interim, I found the 1700's kit was showing up at different speeds per DIMM.

Testing the 5900X's kit on an Asus B450M-HDV / 3600X told the tale. One of the DIMMs duplicated the no-video POST. The first kit I'd previous purchased continued its antics in that board as well. I replaced both kits with Patriot Viper, Kingston HyperX Fury, and Ballistix, from each board's respective QVL. The RAM-related issues stopped cold on all three machines.

So through this experience, I have found that Ryzen and their supporting boards are quite picky about RAM (single-rank vs dual-rank, etc.) Hence, while some say QVL is not that critical, I beg to differ, I have found that it can be very much so. It's also important to note what RAM speed is supported by the processor... In this case, up to 3200 Mhz. Faster DIMMs may work fine by disabling DOCP as long as their native speed is supported by the CPU and the DIMMs are on the QVL. One other problem, some DIMMs are unstable at certain DOCP settings and will boot loop until it eventually lets you get back to the BIOs for correction.

Further complicating the matter, even following the QVL, some of these RAM SKUs can be harder to find even where they might be plentiful in other parts of the world. OP, you might try searching eBay or other sources for some of the RAM SKUs listed in the above link. Sticking to that will help prevent wasting money on something that might not work.

Interesting. Here in Brazil urchases above 50 dollars are heavy taxxed, so Im gonna try find QVL memory locally first, but Im not very hopeful. And gonna try change something at the bios.

Not all ryzen 3000 series work stable at 3200 easily, my 3700x wont on my x370 board no matter how it's set. It boots at 3200 and passes basic tests, but then has random crashes, cold boot hangs and long boot times unless it's lowered to 3133. Some combinations just don't play nice.

Your RAM from your later post is this:
HX432C16PB3_8.ai (kingston.com)

JEDEC: DDR4-2400 CL17-17-17 @1.2V •
XMP Profile #1: DDR4-3200 CL16-18-18 @1.35V
•XMP Profile #2: DDR4-3000 CL15-17-17 @1.35V

JEDEC and XMP #2 may have issues on a 3000 series CPU due to the timings... it should work, but odd-numbered timing RAM tended to be common with ryzen 1000/2000 series problems so it's not impossible you're having an issue related to that. We don't know what you ran this at in the past or it's set to now in your BIOS - you could have had JEDEC or XMP1 running fine, and now it's swapped to the other (BIOS resets should move it to JEDEC) - normally booting with one stick then enabling XMP and adding the second stick is how to bypass that sort of issue.

A flat CMOS battery could lose the data every time the PSU loses power, so you could be stuck in a loop due to that - you cut the power to make changes to the RAM, and it brings the problem back.


If there's no damage to the CPU pins, the socket could have debris in it - gently clean that with compressed air.
Try one stick of RAM in each slot to see if any particular slot is the problem, a 2700x i had with a missing pin only worked in 1+2 in single channel, 3+4 were disabled until the pin was replaced.

You need to get the system booting with one stick first, start with slot 2

Ok, gonna try XMP#1 and one stick first at slot 2 again.
And what you suggest for the battery loop problem if that is my case here?

 

[wNotyarD]

And Im from Brazil, after quick research, I didnt find other memory tht was on the QVL, you were correct, but gonna research properly today.

Yep, I guessed so. Rereading the op I noticed your motherboard (/BR) denounces where you're from

Sent you a PM with an offer if your issues are indeed related to your memory kit.

And what you suggest for the battery loop problem if that is my case here?

Swap the battery, CR2032. That's easy and cheap to find and then test.

 

[felipe.carv]

Swap the battery, CR2032. That's easy and cheap to find and then test.

Just replace the battery, and as usual, the pc turns on but show no image. DRAM led on too.

 

[wNotyarD]

Just replace the battery, and as usual, the pc turns on but show no image. DRAM led on too.

Well, then either your issue is due to the memory controller and you'll need another CPU to verify it, or the RAM itself.
My guess still would be on the CPU-side, so I say you should test it before the RAM. But that depends on what parts you actually have at hand (or can get faster) to test. How much of an issue would be asking your brother to bring his PC to you so you could test both another Ryzen and another memory kit?

 

[felipe.carv]

Well, then either your issue is due to the memory controller and you'll need another CPU to verify it, or the RAM itself.
My guess still would be on the CPU-side, so I say you should test it before the RAM. But that depends on what parts you actually have at hand (or can get faster) to test. How much of an issue would be asking your brother to bring his PC to you so you could test both another Ryzen and another memory kit?

Impossible, very distant. Gonna visit him on September 7.
Just tried switching GPU and SSd on other connectors and didn't work either.

Gonna disconnect the CPU again and see if there is any dirt between the pins.

 

[Mussels]

Ok, gonna try XMP#1 and one stick first at slot 2 again.
And what you suggest for the battery loop problem if that is my case here?

replace the battery - new ones should be 3.3v

Then you run one stick of RAM in slot 2, and proceed from there with the normal testing of a new system (one stick at a time, trying each slot) - after you get XMP enabled on the one stick and reboot more than DRAM voltage changes (like SoC) allowing extra sticks to be installed.


On AM4, the rams power comes via the CPU and it's SoC rail (from the motherboards SoC VRMs) - less compatible RAM draws more power, causing issues.
The SoC doesn't JUST provide RAM, but also USB ports and PCI-E lanes so you can get a variety of issues from that one root cause - some people never see it because their board has higher SoC voltages or stronger VRMs.
XMP raises that value, and you can manually raise it too (Stock is around 0.950v, some boards run 1.09v with XMP on and 1.15v is enough for overclocking four dual rank modules)

 

[felipe.carv]

replace the battery - new ones should be 3.3v

Then you run one stick of RAM in slot 2, and proceed from there with the normal testing of a new system (one stick at a time, trying each slot) - after you get XMP enabled on the one stick and reboot more than DRAM voltage changes (like SoC) allowing extra sticks to be installed.


On AM4, the rams power comes via the CPU and it's SoC rail (from the motherboards SoC VRMs) - less compatible RAM draws more power, causing issues.
The SoC doesn't JUST provide RAM, but also USB ports and PCI-E lanes so you can get a variety of issues from that one root cause - some people never see it because their board has higher SoC voltages or stronger VRMs.
XMP raises that value, and you can manually raise it too (Stock is around 0.950v, some boards run 1.09v with XMP on and 1.15v is enough for overclocking four dual rank modules)

I replaced the battery but id didn't work. Can't even access the BIOS.
And can't test it another RAM until next month, when I can borrow my brother's RAM.
Could buy a 16gb RAM to test it, but still couldn't find any on the QVL list for sale on any brazilian site. Even the RAM the major brazilian site used to test this motherboard is out of stock.

replace the battery - new ones should be 3.3v

Then you run one stick of RAM in slot 2, and proceed from there with the normal testing of a new system (one stick at a time, trying each slot) - after you get XMP enabled on the one stick and reboot more than DRAM voltage changes (like SoC) allowing extra sticks to be installed.


On AM4, the rams power comes via the CPU and it's SoC rail (from the motherboards SoC VRMs) - less compatible RAM draws more power, causing issues.
The SoC doesn't JUST provide RAM, but also USB ports and PCI-E lanes so you can get a variety of issues from that one root cause - some people never see it because their board has higher SoC voltages or stronger VRMs.
XMP raises that value, and you can manually raise it too (Stock is around 0.950v, some boards run 1.09v with XMP on and 1.15v is enough for overclocking four dual rank modules)

Finally found this memory, and it is on x570 tuf gaming plus br QVL, what you guys think?

DDR4 G.Skill Trident Z, 16GB (2X8GB) 3200MHz, F4-3200C16D-16GTZSW​

 

[wNotyarD]

G.Skill is widely recognized as the best option for Ryzens. 3200 CL16 is either loose Samsung B-die or the lesser D/E-dies. If it listed on the QVL, that should be one less thing to worry and should work as soon as you install, both before and after activating XMP.

 

[felipe.carv]

G.Skill is widely recognized as the best option for Ryzens. 3200 CL16 is either loose Samsung B-die or the lesser D/E-dies. If it listed on the QVL, that should be one less thing to worry and should work as soon as you install, both before and after activating XMP.

thank you, I also thinks worth a shot

 

[wNotyarD]

thank you, I also thinks worth a shot

If you can return it without worries in case it doesn't solve your problem, always worth it

 

[Mussels]

I replaced the battery but id didn't work. Can't even access the BIOS.
And can't test it another RAM until next month, when I can borrow my brother's RAM.
Could buy a 16gb RAM to test it, but still couldn't find any on the QVL list for sale on any brazilian site. Even the RAM the major brazilian site used to test this motherboard is out of stock.


Finally found this memory, and it is on x570 tuf gaming plus br QVL, what you guys think?

DDR4 G.Skill Trident Z, 16GB (2X8GB) 3200MHz, F4-3200C16D-16GTZSW​

That's quite Ryzen friendly, when we say test the ram we mean test one stick at a time in all four slots, then the other stick in all four slots, then both at once in the two combinations (0+1, 1+2, 2+3, 3+4)

G.Skill is widely recognized as the best option for Ryzens. 3200 CL16 is either loose Samsung B-die or the lesser D/E-dies. If it listed on the QVL, that should be one less thing to worry and should work as soon as you install, both before and after activating XMP.

It's not Gskill as a brand that's good for ryzen at all - it's the IC's used. Never EVER go by brand for a measure of quality or compatibility, it's always per product.
In this case it's simply that it's using even timings which is what ryzen works best with.



Can you post photos of the setup? Monitor connected to the GPU, not the onboard outputs?

You did mention the whole powering on sometimes then failing a few times routine which is described as a cold boot problem - that's usually caused by devices being 'cold' as in drained of power rather than heat itself, but sometimes it IS caused by the temperature with things like failing capacitors.

This could be BIOS settings, or power supply related - but compound issues exist and it can be more than one problem at a time so you can never truly rule out the things you've tested until the systems fully working.

 

[An0maly_76]

Finally found this memory, and it is on x570 tuf gaming plus br QVL, what you guys think?

DDR4 G.Skill Trident Z, 16GB (2X8GB) 3200MHz, F4-3200C16D-16GTZSW​

Doesn't show on the QVL I have for it.... Matches up until the SW at the end. Only ZSWs I see are higher-speed than the 3600 supports. Are you sure you're looking at the QVL for 3rd-gen? QVLs vary between different series of Ryzen. Might want to double-check per the link for 3rd-gen Ryzen I posted, which shows F4-3200C16D-16GTZ and F4-3200C16D-16GTZR.

 

[wNotyarD]

Doesn't show on the QVL I have for it.... Matches up until the SW at the end. Only ZSWs I see are higher-speed than the 3600 supports. Are you sure you're looking at the QVL for 3rd-gen? QVLs vary between different series of Ryzen. Might want to double-check per the link for 3rd-gen Ryzen I posted, which shows F4-3200C16D-16GTZ and F4-3200C16D-16GTZR.

ASUS has a model made for the Brazilian market (and I do think it's further sold in the rest of South America), hence the /BR. But also on ASUS website for this model, I could only find the memory QVL for Renoir and Cezanne, not Matisse.

It's not Gskill as a brand that's good for ryzen at all - it's the IC's used. Never EVER go by brand for a measure of quality or compatibility, it's always per product.
In this case it's simply that it's using even timings which is what ryzen works best with.

Sure, I may have overstepped. What I meant is exactly what you said. Model by model basis, but as far as I'm aware G.Skill only uses Samsung dies on DDR4.
I'm unsure about the issue with odd CAS timings. Isn't there something (geardown mode?) that rounds it up to the nearest even value?

 

[An0maly_76]

It's not Gskill as a brand that's good for ryzen at all - it's the IC's used. Never EVER go by brand for a measure of quality or compatibility, it's always per product.
In this case it's simply that it's using even timings which is what ryzen works best with.

Totally agree... Pretty much echoes what I said about Ballistix and the issues I had with them.

ASUS has a model made for the Brazilian market (and I do think it's further sold in the rest of South America), hence the /BR. But also on ASUS website for this model, I could only find the memory QVL for Renoir and Cezanne, not Matisse.

Ah, I see what you mean. I saw that earlier, and presumed that Google and Asus' site would direct me to the correct pages. But I do notice that the Br is absent from the model. That may or may not make a difference in the QVL. I can see where differences in power in South America vs North America might come into play, here, though.

 

[felipe.carv]

I made contact with Asus support and they send me link that is the same at the /BR QVL List. Questioned him about not having the 3000 series specific there (only 4000 series and 5000 series) and he didn't know why either. I could only find 3 RAMs between 3200 and 2933 MHz on sale that are also on that QVL List. I guess the RAM market rotates very quick.

Gonna send pictures of my setup later, but I did move the setup to other room to have more space to test things.

The QVL list the support send me and I used (is direct from theportuguese motherboard page, since is a BR version)

 

[An0maly_76]

I made contact with Asus support and they send me link that is the same at the /BR QVL List. Questioned him about not having the 3000 series specific there (only 4000 series and 5000 series) and he didn't know why either. I could only find 3 RAMs between 3200 and 2933 MHz on sale that are also on that QVL List. I guess the RAM market rotates very quick.

Gonna send pictures of my setup later, but I did move the setup to other room to have more space to test things.

The QVL list the support send me and I used (is direct from theportuguese motherboard page, since is a BR version)

Yeah, I've seen that crap on more than one support page. RAM market rotation isn't so much the issue here, as some people just don't believe in doing their job thoroughly. By rights, there should be a QVL for every series processor that board supports. Someone didn't bother to make sure one existed for Matisse or 3000-series.

I see what you're talking about. Hopefully, the 3rd-gen QVL for that board isn't much different. Strange that I specifically Googled the BR version and it did not go to that page.