Do you trust intel, or newegg more?

[iameatingjam]

In regards to my 14700kf's dead cores (click for that story). I started getting the ball rolling with the intel rma, perhaps jumping the gun before my 12100 arrived. Man I was an idiot, I said I turned xmp off during troubleshooting totally blanking on the fact that its overclocking. Then all of a sudden they were asking all kinds of questions about my ram, thank god its a 5600 kit, the max supported under spec.

At first they didn't offer me the cross shipping option (EDIT: that means they ship the replacement to me before I've even sent them mine) that I was hoping for, but I tried my best to guide the conversation in a way so I could get it, without actually asking. And it worked! They did end up offering it.

But then I realized, I can actually still return the cpu to newegg! 30 days have passed, but its holiday extended returns! I called and inquired they said they would send me a brand new cpu in box when they receive mine.

So which company should I return the cpu to? (assuming my 12100 works, but I am 99% sure it will)

Benefit of Intel: Cross shipping&overnight shipping! Get my cpu way sooner! Very responsive customer service.
Con of Intel: They're going to test my old cpu, what if they have some magic motherboard that makes it work and don't refund my money? Maybe one rma means they'll be hesitant to do a second one if the need ever arises?

Benefit of Newegg: Hassle free returns so, no testing! So no risk of losing that deposit. New cpu extends warranty period by a month (right?).
Con of Newegg: No cross shipping, will take longer, I've heard horror stories of newegg... losing things... and damaging things... and not replying to emails and just having poor internal communication etc. But I've never actually returned anything there before.

Help me decide!!

 

[Deleted member 229121]

I'd still return it to Newegg.
They will likely be faster in all aspects of the return or exchange.

 

[BarbaricSoul]

Since you have the 12100 coming, I'd probably return the 14700 to Newegg and use the 12100 while waiting on the new 14700kf to arrive.

 

[R-T-B]

I'd still return it to Newegg.
They will likely be faster in all aspects of the return or exchange.

Even though I "trust" newegg less than Intel, I agree. They'll most likely be fine for this and way faster.

 

[Solaris17]

I got my CPU in days when I RMAd directly with Intel. I would auto assume newegg would be slower if I compare both my experiences, but I would go with newegg simply because it is still available. I would use intel only in a circumstance where you no longer can. Only because with the RMA they will set the RMA date under your order history "resetting the clock" if you will.

 

[iameatingjam]

I'd still return it to Newegg.
They will likely be faster in all aspects of the return or exchange.

Even though I "trust" newegg less than Intel, I agree. They'll most likely be fine for this and way faster.

Reallly?? Newegg faster? Even though intel ships out the replacement with overnight shipping before I've even packaged up the damaged one?

Though I can see newegg making sense for other reasons like @Solaris17 said.

 

[R-T-B]

Reallly?? Newegg faster? Even though intel ships out the replacement with overnight shipping before I've even packaged up the damaged one?

Though I can see newegg making sense for other reasons like @Solaris17 said.

Oh I must've missed they agreed to that.

Yeah go Intel. Changing my vote.

 

[maxfly]

Intel doesn't mess around with RMAs. I had my replacement in less than a week of them receiving the dead CPU. I used 3 day shipping back to them. Communication was very good throughout as well.

Newegg was solid when I returned my MB for replacement. It took roughly 2 weeks for my refund to show up on my CC (due to the MB no longer being in stock). Communication was non-existent other than messages via my account but I don't consider that a negative.

I would go with whichever is faster in your case.

 

[Vayra86]

Intel.

Newegg is a case of 'you just don't know'

Intel is a case of you know.

Done
But then again seeing what I've seen from Newegg the past years I wouldn't even shop there, ever. Similar things apply to Amazon and Ebay. Its all hit/miss. You might get lucky. You might not.

 

[iameatingjam]

But then again seeing what I've seen from Newegg the past years I wouldn't even shop there, ever. Similar things apply to Amazon and Ebay. Its all hit/miss. You might get lucky. You might not.

You must live in the US, maybe even by one of those magical microcentre places I've heard about. Newegg and amazon are pretty much all I have for shopping options where I live ( outside of the used market). There's memory express, and I bought my 4090 there, but... ugh, just everything, selection/price/service/15 day return window. But.... its all Canadian! =)

 

[Vayra86]

You must live in the US, maybe even by one of those magical microcentre places I've heard about. Newegg and amazon are pretty much all I have for shopping options where I live ( outside of the used market). There's memory express, and I bought my 4090 there, but... ugh, just everything, selection/price/service/15 day return window. But.... its all Canadian! =)

Nope I live in the Netherlands. We have Amazon, we have national Amazon-like services too and I prefer those (example: bol.com). Much more trustworthy, faster delivery, prices close or equal, except somewhat smaller product catalogue, but only barely.

Or, I go to local shops. Correct, in the EU we do have some semblance of vibrant sellers and companies. The market isn't fucked up beyond all recognition. Its not the same everywhere though I recognize that too. West / East are vastly different.

 

[Bill_Bright]

If possible, I always return to the retailer first. Retailers typically have a full return and replacement/refund process in place to make the return much more efficient and easier - to include a return shipping label when you got the package (if you didn't already toss it out).

 

[ThrashZone]

Hi,
Can't say I trust either
Intel has an okay rma all you need is a couple high res images top and bottom of the chip.
Newegg you better do the same because they might screw your shit up just to get out of sending replacements
So I guess I trust Intel a lot more

 

[iameatingjam]

If possible, I always return to the retailer first. Retailers typically have a full return and replacement/refund process in place to make the return much more efficient and easier - to include return shipping labels (if you didn't already toss it out).

Both include shipping labels both ways. Intel has the cross shipping/overnight option, so they ship it before I even send mine in with the fastest possible shipping. It does cost $25. but I think its worth it, to get my anxiety quelled as soon as possible. I'm just a little ball of it right now. I submitted the rma request before going to bed, when I woke up I already had an email from a real person to guide me through the process. How cool is that?

But I see the value in newegg too, I mean... they don't need a deposit, so thats a plus (well neither does intel without the cross shipping). It would extend my warranty period, but only by 30 days (out of 3 years). And if I ever need another intel rma for this chip, I'm sure it would be easier if I didn't already have one on file.

Honestly I think I'm leaning Intel. I've been straight with them about my experience and they agree to send it back, even offer to send me one first. Thats such a white glove rma experience, I didn't know such a thing existed. Or maybe I'm just biased because of the horror stories I've heard of Newegg. Tell me if I'm not making sense here.

 

[kapone32]

Intel and AMD both have excellent support for RMA. Newegg is much better than they were but will still take about 1 to 2 weeks to give you a refund. It is about a week to replace an item. The fastest I have had recently though was MSI. My X570S Ace got a bug and by the Thursday my new board was in my hands.

 

[80-watt Hamster]

Intel.

Newegg is a case of 'you just don't know'

Intel is a case of you know.

Done
But then again seeing what I've seen from Newegg the past years I wouldn't even shop there, ever. Similar things apply to Amazon and Ebay. Its all hit/miss. You might get lucky. You might not.

Newegg definitely ain't what they used to be, but I think you're overstating the case. None of my Newegg orders have had poor outcomes. Same goes for Amazon and eBay. Aggregated, that's literally hundreds of transactions with no unresolved issues (that's not to imply no issues; I've had a handful of problems, though all satisfactorily addressed). There's always a risk, but if my experiences are representative, that risk is seemingly less than 1%.

 

[Bill_Bright]

Both include shipping labels both ways.

I meant Newegg often includes a return shipping label with the original package.

I am just saying, dealing with the retailer in these scenarios is like returning a damaged product you recently purchased when you still have the receipt tends to be a much easier process than returning the product to the manufacturer under warranty when you don't have the receipt. The end result may be the same but it is typically easier and faster if you can return it to the retailer.

 

[Vayra86]

Newegg definitely ain't what they used to be, but I think you're overstating the case. None of my Newegg orders have had poor outcomes. Same goes for Amazon and eBay. Aggregated, that's literally hundreds of transactions with no unresolved issues (that's not to imply no issues; I've had a handful of problems, though all satisfactorily addressed). There's always a risk, but if my experiences are representative, that risk is seemingly less than 1%.

Customer due diligence is required tho especially on amazon. Soo much junk

 

[iameatingjam]

Customer due diligence is required tho especially on amazon. Soo much junk

I've personally found the 'sold by amazon' listings are fine. Its the third party sellers you need to be wary of. They have lots of tricks. For example, they literally bribe you to leave 5 star reviews.

I've received a little slip in my package more than once saying the entire cost of the product would be refunded if I left a 5 star review. I mean thats certainly tempting, but I also want reviews to be honest representations of products and not paid advertising. So I refused and left a 1 star review because of it, mentioning the bribe, and amazon deleted it? What the hell, right? Its like they're in on it. So I left another 1 star review, this time not mentioning the bribe, just said 'poor quality' and that one stuck at least.

 

[Vayra86]

I've personally found the 'sold by amazon' listings are fine. Its the third party sellers you need to be wary of. They have lots of tricks. For example, they literally bribe you to leave 5 star reviews.

I've received a little slip in my package more than once saying the entire cost of the product would be refunded if I left a 5 star review. I mean thats certainly tempting, but I also want reviews to be honest representations of products and not paid advertising. So I refused and left a 1 star review because of it, mentioning the bribe, and amazon deleted it? What the hell, right? Its like they're in on in. So I left another 1 star review, this time not mentioning the bribing, just said 'poor' quality and that one stuck.

Well, perfect example right there.

 

[iameatingjam]

Newegg definitely ain't what they used to be, but I think you're overstating the case. None of my Newegg orders have had poor outcomes. Same goes for Amazon and eBay. Aggregated, that's literally hundreds of transactions with no unresolved issues (that's not to imply no issues; I've had a handful of problems, though all satisfactorily addressed). There's always a risk, but if my experiences are representative, that risk is seemingly less than 1%.

Off topic but I collect ancient coins and oh man when it comes to ebay you have to be real careful.

Sometimes the biggest scammers have the highest rating, seems counterintuitive, but they have a strategy. If somebody buys off you, and suspects its a fake, they send you a message. You apologize profusely, and immediately refund the money and tell the customer to keep the coin too. The customer isn't mad, he has his money and he has the item and he was treated with respect ( or so it appeared.)

But for every one customer that does that, there's another 10 who just buy the coin none the wiser. Thats their strategy. And it works. Yet, good deals on real ancients can be found on ebay, you just need experience to tell them apart. Not for newbies.

 

[ir_cow]

If you still are within 30 days return to Newegg for a quick exchange. Otherwise Intel for a month or 2 wait.

 

[iameatingjam]

If you still are within 30 days return to Newegg for a quick exchange. Otherwise Intel for a month or 2 wait.

??? They said 24 - 72 hours. Thats the whole benefit of going with intel over newegg. I explained it all in the post. They ship the replacement before I even package up the damaged unit.

 

[ir_cow]

I'm lazy and didn't read it all. My bad. Newegg suppose to do 30 days. Amazon gave me 45 days due to the upcoming holiday lol.

 

[iameatingjam]

I'm lazy and didn't read it all. My bad.

All good lol. Sorry I know I ramble. I've been trying to bold the important parts. I always feel like if I leave out relevant info then there will be misunderstandings and I'll get lots of questions and... yeah. Guess I got to find a happy medium.

Amazon gave me 45 days due to the upcoming holiday lol.

Yup same here. 30 days had passed so I thought no exchanges but extended holiday hours make it valid through the end of January.