Two cents, for whatever they are worth.
I've had plenty of good stuff from Gigabyte. I've also had a few absolute messes. Back in the x79 days I got a motherboard that they absolutely refused to replace...and it wouldn't run a 3930k at stock settings with a water cooling loop. Wasn't asking for the moon, I just wanted the thing to run. I pulled up hardware information, one sensor was constantly pinging 100+ C on the temperature, and two attempted replacements later I told them to keep the damn board and I'd be buying something else. They told me everything was fine, and suggested Intel QC was the problem. I took them up on that, and had Intel replace my 3930k through their then new $40 replacement plan. The CPU I got back had the same issues...and once I slotted the thing into a shiny new Asus board everything worked.
Over the years though, I've had good Gigabyte stuff. Plenty of Aorus motherboards were excellent, and the one GPU of theirs I bought was fine.
It's unfortunate...but QC is a numbers game. 200 parts, each part has a 6 in a million fail rate, that means 0.999994^200 is your failure rate on components alone...or 0.9988 = 12 failures in 10,000 items. Put in assembly foibles, and process issues, and you're always going to have something failing numerically. The thing is, the RMA process is meant to be where your company can either shine or die. Nobody likes failures...but getting a thing fixed without 2+ weeks of waiting is a way to make consumers satisfied. Thing is, that's expensive. Most companies have done away with service...because they want to compete at low prices without cutting into margins. Cool...but that's also how we get a Boeing aircraft where they forgot to install bolts despite theoretically being highly regulated...
Diversion aside, RMA the card. Get your money back. Buy from somebody else. I'd not recommend MSI if your Gigabyte experience was frustrating...as I'm looking at a card from them right now which required a small act of god to get replaced once they saw the "no tamper" seal was broken...because the shroud had been scraped across concrete before getting delivered to me. I've had a friend buy one of their laptops with the hinge issue...that they continued to blame on users despite being 100% mechanically provable failure. That said...I'm not sure who to recommend in this day and age. Good luck, and hopefully the next card is good out of the box.
