Microsoft Reportedly Developing AI-Powered Chatbot for Xbox Support

AleksandarK · Apr 3, 2024

According to the latest report from The Verge, Microsoft is currently testing a new AI-driven chatbot designed to automate support tasks for its Xbox gaming platform. As the report notes, Microsoft is experimenting with an animated AI character that will assist in answering Xbox support inquiries. The Xbox AI chatbot is connected to Microsoft's Xbox network and ecosystem support documentation. It can answer questions and process game refunds from the Microsoft support website, all aiming to provide users with simple and quick assistance on support topics using natural language, drawing information from existing Xbox support pages. Training on Microsoft's enterprise data will help Microsoft reduce the AI model's hallucinations and instruct it to do only as intended.

As a result, the chatbot's responses closely resemble the information Microsoft provides to its customers to automate support tasks. Recently, Microsoft has expanded the test pool for its new Xbox chatbot, suggesting that the "Xbox Support Virtual Agent" may soon handle support inquiries for all Xbox customers. The development of the Xbox chatbot prototype is part of a broader initiative within Microsoft Gaming to introduce AI-powered features and tools for the Xbox platform and developer tools. The company is also reportedly working on providing AI capabilities for game content creation, gameplay, and the Xbox platform and devices. However, Xbox employees have yet to publicly confirm these more extensive AI efforts for Microsoft Gaming, likely due to the company's cautious approach to presenting AI in gaming. Nevertheless, AI will soon become an integral part of gaming consoles.

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the54thvoid · Apr 3, 2024

Customer: Hi, I'm having a problem with my account settings, I'm...
XBox AI: What a great day. Isn't it just?
Customer: No. No. I'm having a problem with my...
XBox AI: Sometimes problems are just solutions waiting for an answer.
Customer: What?
XBox AI: Did you say, "Thanks, my problem is fixed?"
Customer: No.. No, I'm...
XBox AI: Have a golly gosh and great day. Please rate this experience.
XBox AI: On a scale of 1-10, would you recommend this to a friend?
Customer: What? No. I've still got a problem with my account.
XBox AI: You said "10". Thank you for your feedback.
---click---

bonehead123 · Apr 3, 2024

Well, IMO, customer service (and most others too) chatbots are just like buttholes.....everybody has 1 and they all stink to high heaven...

In all my many years on this planet, I have yet to find one that actually works well enough to actually resolve my issues on it's own... perhaps the AI thing can make this better, but I'm not holding my breath

ThrashZone · Apr 3, 2024

Hi,
Yeah hallucinations wise I'm sure the refund part of AI function will be really fun to get that to actually work hehe

Darmok N Jalad · Apr 3, 2024

AleksandarK said:
Microsoft is experimenting with an animated AI character that will assist in answering Xbox support inquiries.

I’m baaack….

R-T-B · Apr 3, 2024

Tay no... you're not supposed to talk to people, remember?

Back into the toxic ideas bucket...

wNotyarD · Apr 3, 2024

If this AI is trained on the typical Xbox chat interaction...

Owen1982 · Apr 3, 2024

Microsoft: How can we support our customers less?

Darmok N Jalad · Apr 3, 2024

We'll know the chatbot has succeeded in becoming fully Microsoft when it starts sending inconsistent messaging to customers.

FreedomEclipse · Apr 4, 2024

I dont even use google assistant. I keep it turned off/disabled.

Bwaze · Apr 4, 2024

When even Third World support is too expensive...

Wye · Apr 17, 2024

If your job is to rush with a copy&paste answer to customers without reading or understanding their support ticket, you deserve your job to be taken over by automation. I refuse to call it AI because because there is nothing "intelligent" in CS automation.

Customer Support these days has become non existing, you have to navigate endless menus, being put on hold while transfered 5 times and restart the whole process every time. And they close tickets without checking with the customer the problem has been solved. You end up in phone calls for multiple hours to get 10$ back.
All to hide the fact that companies don't want to spend any money on support at all.

And why should they?!
Are you really checking a company support before buying a product or service?
Is the government forcing companies to support their crap?

No.
And: No.

So whats the point of it? Illusion.

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Microsoft Reportedly Developing AI-Powered Chatbot for Xbox Support

AleksandarK

News Editor

the54thvoid

Super Intoxicated Moderator

bonehead123

ThrashZone

Darmok N Jalad

R-T-B

wNotyarD

Owen1982

Darmok N Jalad

FreedomEclipse

~Technological Technocrat~

Bwaze

Wye

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