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Keyboard | Blackwidow 65% |
Most retailers will not offer refunds in the EU either, because they aren't supposed to. Not even by law. Only unless the product is RMAed twice are you allowed to ask for one. This has nothing to do with Intel, it's just what the law is.I said you're omitting stuff because you are. Look, no one has the time to summarize every case of denied RMA and this is really wasting everyone's time. Also, no idea why you are going on a 20 year old tangent, there's literally no point you're making there. I'll quote one, there's a post by jerubedo in reddit two days ago (which i think is your first point?) outlining intel identifying both his CPU's as tray CPU's (which Intel should cover anyway but decided not to) as opposed to boxed even though he provided serial numbers, pictures and all that and were bought from Microcenter and Amazon so they definitely weren't tray. Then, after Intel identified these incorrectly as tray CPU's followed up with this quote: "However, if the products fail the validation process, the units will be retained and confiscated, and no replacements or refunds will be provided"
There are a few issues. First, most retailers will not offer refunds in the US months after purchase. He got lucky, not everyone is. And you have to understand that refunds are very much something one might want in this case. Then there's the case of Intel being incorrect and has nothing to do with thermal paste hiding the serial number like you quote. He mentioned the TIM being on the side and is absolutely not a case of denying RMA. Intel also quoted incorrect SN's for his CPU's and a whole heap of stuff happened which I won't get into but you get the picture. The process was a whole heap of mess and the retailers bailed him out (when they weren't obliged to).
The problem is, you are not the designated RMA defender for Intel. There WILL be failed RMA cases, it would happen to anyone and seems very much the case that Intel messed it up here and will mess up in the future as well. Does that mean they are denying it to everyone? No. But you cant individually defend every single case and say "oh no Intel was right". In many cases, they weren't. And that's fine.
Of course there will be failed RMAs just as there are with every single company. Unless intel rejects RMAs (RMAs that should have gone through, obviously) at a higher rate than other companies I don't see what the point of spamming "intel rejects rmas "on every thread on every forum is. Cause i've read that comment, I don't even know how many times. More than 3 just today just in this forum.
A product failing after the warranty expires is a product that lasted as much as it should. Unless we mean something different by "should", im not sure what your point is. If a product SHOULD last longer than it's warranty then shouldn't it also be covered by a lengthier warranty? For example there are PSU manafacturers that have 10 year warranties. So sure, I expect one such PSU should last for 10 years.Your argument of 'what applies to any other product applies to Intel as well'? If that's your stance, sure and we'll agree to disagree, because others aren't designing chips that are failing. I think otherwise; if you've designed a product that lasts much less than what it should, you shouldn't just put out a relatively useless public statement of warranty extension that doesn't affect most of their users. You should disclose batch numbers affected by oxidisation, you should put out a tool that actually tests for stability (Intel's tool is laughably useless as it shows CPU's are stable when they're not) and whenever that test fails, there should be an RMA issued regardless of whether the CPU is tray or boxed. There's other stuff they can do but these at the bare minimum would make it right. The two year extension does next to nothing.
They extended the warranty and a patch is on the way for this month. I don't know why you feel this is next to nothing.