lexar nvme defective was offered a refund instead of replacement

[inquisitor1]

3 month old drive. within the first month it would completely freeze on image transfers. it would simply say not responding and it was on 0. over and over

I contacted them. they want to give me what i paid for it but the item was at a lower price and free shipping. now it will cost me far more. and I need to buy a new drive anyway.

anyone have an issue like this? I dont want the money. I want a replacement drive
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btw, they said they would send a refund to paypal and I needed to show that i destroyed the drive. sounds weird.

 

[Hyderz]

just ask for a replacement part or one that is similar in performance... normally companies give replacement parts unless you specifically asks for a refund

 

[Vayra86]

Oh dear, what one? nm790? Just bought a 4TB of it

Had slight doubts with YMTC and China controller... No issues as of yet though.

 

[inquisitor1]

Oh dear, what one? nm790? Just bought a 4TB of it

Had slight doubts with YMTC and China controller... No issues as of yet though.

yes NM790 1tb. getting over 1 tb is over the $75 amount where I dont have to pay customs fees and that simply isnt worth buying from overseas.

just ask for a replacement part or one that is similar in performance... normally companies give replacement parts unless you specifically asks for a refund

yes im waiting for a reply if they can send a new one. they previously said they would refund my money after proof I had destroyed the drive.

Album — Postimages

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it just hangs when I transfered images. and erratic speeds. up and down. all are images from dslr cameras. thousands of images from 7-16mb

Fatma

(Lexar) Aug 16, 2024, 9:50 AM PDT Hello Amir, Thank you for your email. Unfortunately at the moment the SSD is not available in Lexar warehouses and we cannot guarantee timing for the next availability. With the refund, we can suggest you to make a new purchase from one of our trusted third-party sellers, including Amazon. We will remain at your service for any other help. Best regards, Fatma Lexar technical support Monday-Friday 9AM-5PM(GMT) http://www.lexar.com/support

I got the drive on sale so now buying another will cost much more. sure there are other brands but I dont buy samsung or wd/sadnisk or crucial.

I wrote back saying a replacement is a must. theyre now bullshiting with no supply.

 

[Hyderz]

As of writing the nm790 1tb is $77.75 at Amazon how much they gonna refund you?

 

[maxfly]

Are you sure you want to roll the dice on the same drive? There may be some kind of, as of yet unknown incompatibly with your current gear. It may be wise to look elsewhere...

 

[inquisitor1]

As of writing the nm790 1tb is $77.75 at Amazon how much they gonna refund you?

70bucks. but I had free shipping. now its $75 bu 9.50 for shippinng

It may be wise to look elsewhere...

what drive is there thats this spec at this price? be aware, i dont buy samsung, wd/sandisk/ corsair or crucial.

I got firecuda 520., thats working fine in another system.

as well, they want to refund it through paypal and I dont use paypal often. its money that will sit.

 

[Hyderz]

Is there a personal reason you don’t buy those brands?

 

[ir_cow]

It sucks that the drive failed so soon, but they seem to have a decent refund policy. Take the money and buy a different brand since you aren't happy with the RMA outcome.

 

[Hyderz]

It sucks that the drive failed so soon, but they seem to have a decent refund policy. Take the money and buy a different brand since you aren't happy with the RMA outcome.

But op doesn’t wanna spend extra money