New pc - random reboots

[dashful]

Hello everyone. Built a friend his brand new pc:

CPU: Ryzen 5 5600, no overclock
MOBO: AsRock B550M-HDV (updated it to latest bios)
RAM: G.Skill Ripjaws 2x16GB @3200 MT/s (XMP enabled, both sticks were in one kit)
GPU: Asus DUAL RX 7600XT OC
PSU: Corsair CX750 (Grey label, the good version)
SSD: Kingston NV3 2TB NVMe SSD PCIe 4.0


So we installed a few games, he wanted to play COD 2 for some reason because he was nostalgic and played the game at around 330 fps.
After a while, there was a buzzing noise seemingly from the speakers, and the PC rebooted. The monitor showed nothing so he restarted the pc again and then it worked normally.

Today I tried to play CoD WW 2. Cranked up all settings, had like 260 fps and after about 10 minutes - buzz, reboot, no display. Held the power button to turn the pc off and then turned it on, then it started to display again.

The bios version was 3.30. I updated it to the latest 3.46 version to try and fix it with that. I also put GPU power limit to +20% in hopes of getting it fixed.
750W should be plenty.

More info:
All connections inside the pc are fine. Checked everything multiple times. Everything is seated properly. Windows and drivers are up to date.

In windows event viewer theres only an "unexpected reboot or shut down". Kernel-Power, Event ID: 41, Task Category: 63, level: critical

DxDiag had an error saying "RADAR_PRE_LEAK_64"

Any ideas what to do if it happens again? Thx in advance.

 

[Lost_Troll]

Download HWinfo64 and run it with logging enabled. Then once you crash and restart, post the csv file, and we can look to see if you have a power issue. It sounds like you are having a power supply issue, or your video card or motherboard is, by the buzzing sound that you hear before it reboots.

 

[dashful]

Download HWinfo64 and run it with logging enabled. Then once you crash and restart, post the csv file, and we can look to see if you have a power issue. It sounds like you are having a power supply issue, or your video card or motherboard is, by the buzzing sound that you hear before it reboots.

Okay, will do. I stress tested the gpu for 1 hour with max vram usage and there was no crash. He played doom at 250fps locked... It crashed all 3 times while at very high fps (250-300+)

 

[evernessince]

What is event viewer reporting for the cause of the crash? (win key > type "event viewer" > administrative events)

Might give you some clue as to the source.

 

[DeathtoGnomes]

shouldnt the memory be set to EXPO not XMP?

 

[dashful]

What is event viewer reporting for the cause of the crash? (win key > type "event viewer" > administrative events)

Might give you some clue as to the source.

Level: Critical, Source: Kernel-Power, Event ID: 41, Task Category: 63

Message: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

shouldnt the memory be set to EXPO not XMP?

Its set to its overclock profile, xmp or expo not sure what it said in the bios when I enabled it. Its running at advertised 3200.

 

[Laurijan]

How old is the powersupply?

 

[dashful]

How old is the powersupply?

Brand new.

 

[Marcus L]

Level: Critical, Source: Kernel-Power, Event ID: 41, Task Category: 63

Message: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Its set to its overclock profile, xmp or expo not sure what it said in the bios when I enabled it. Its running at advertised 3200.

This page might help:
https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/event-id-41-restart

 

[dashful]

This page might help:
https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/event-id-41-restart

It didnt...

 

[Marcus L]

It didnt...

So you read it all and followed the suggestions, looked up the bugcheck reference?

 

[evernessince]

Level: Critical, Source: Kernel-Power, Event ID: 41, Task Category: 63

Message: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Its set to its overclock profile, xmp or expo not sure what it said in the bios when I enabled it. Its running at advertised 3200.

Are there any notable events before that? If it's a non-PSU related issue you'd typically see something before the crash like a GPU driver issue, a memory error, ect. If it's only a power error that tends to indicate a PSU issue or in more rare cases the power cable / socket.

 

[dashful]

So you read it all and followed the suggestions, looked up the bugcheck reference?

I already found that thread and many othere before making a post here.

Are there any notable events before that? If it's a non-PSU related issue you'd typically see something before the crash like a GPU driver issue, a memory error, ect. If it's only a power error that tends to indicate a PSU issue or in more rare cases the power cable / socket.

Nothing i could see, display goes black, pc makes a short buzz sound and reboots and then theres no display until i shut it down and turn it back on

 

[FreedomEclipse]

Having worked with Corsair CX PSUs in the past and had issues with many of them. I suggest buying a PSU from a different brand or a higher tier corsair unit and trying that one first before returning the CX as faulty

Look for Corsair RMx or RMe units if not Seasonic Focus series units like a GX-750 or similar.


::EDIT::

You can get away with a 650w PSU with that setup even. Even my own setup pulls under 400w in total with V-Sync locked at 165hz while gaming.

 

[Vya Domus]

Today I tried to play CoD WW 2. Cranked up all settings, had like 260 fps and after about 10 minutes - buzz, reboot, no display. Held the power button to turn the pc off and then turned it on, then it started to display again.

Does that motherboard have status LEDs ? It sounds like something is preventing the system to boot up properly which probably causes the crashing in the first place like the RAM.

 

[dashful]

Does that motherboard have status LEDs ? It sounds like something is preventing the system to boot up properly which probably causes the crashing in the first place like the RAM.

I will have to check that actually, I didn't think about checking it this way at all. Currently we are trying to get it to crash again, it happens every few hours...

 

[Vya Domus]

Disable XMP and run the RAM at the lowest available speed, see if it still crashes.

 

[eidairaman1]

Having worked with Corsair CX PSUs in the past and had issues with many of them. I suggest buying a PSU from a different brand or a higher tier corsair unit and trying that one first before returning the CX as faulty

Look for Corsair RMx or RMe units if not Seasonic Focus series units like a GX-750 or similar.

Yes just because they say it's new doesn't mean it is not already bad out of the box.

 

[dashful]

Yes just because they say it's new doesn't mean it is not already bad out of the box.

Well, obviously... Factory defects are a thing, but this post is asking about troubleshooting methods to figure out what's defective so I can RMA it.

 

[eidairaman1]

Well, obviously... Factory defects are a thing, but this post is asking about troubleshooting methods to figure out what's defective so I can RMA it.

Swap psus with a good unit and get back to us, not a cs, cv, cx

 

[FreedomEclipse]

but this post is asking about troubleshooting methods to figure out what's defective so I can RMA it

try a different power supply. preferably not another CX unit.

 

[dashful]

Swap psus with a good unit and get back to us, not a cs, cv, cx

Unfortunately right now I dont have the financial ability to do it... Any other way to tell?

try a different power supply. preferably not another CX unit.

 

[FreedomEclipse]

Unfortunately right now I dont have the financial ability to do it... Any other way to tell?

box the CX back up and return it for a different unit of equal value of what you paid.

Or return the cx for a full refund and put money on top for a higher tier corsair or a seasonic.

If there is one thing you show NEVER skimp out on, It would be the power supply. Corsair are a big name but they are also guilty of pushing out junk

 

[dashful]

box the CX back up and return it for a different unit of equal value of what you paid.

Or return the cx for a full refund and put money on top for a higher tier corsair or a seasonic.

Problem is the retailer will tell me they have to start an RMA process and then it takes like 3 weeks minimum to get information if its approved or not... They wont give me money back immediately.

 

[Laurijan]

Unfortunately right now I dont have the financial ability to do it... Any other way to tell?

You can always run memtest86+ from an USB-stick to test ram. Wont hurt to check harddisk health with crystaldiskinfo (really only need S.M.A.R.T data).