Laptop shuts off when power mode is set to "Best Performance"

[Markoo7]

Hi there,

This problem bothers me and i can't figure it out, i have an acer predator 17 laptop i7-6700hq with gtx 970m.
What i've had to do is limit the cpu to 90% maximum processor state and use better performance power mode,
just so it does not shut off. I don't have a battery that could be a problem, temps never hit above 60c.
Is there something that i could do to fix this problem?

 

[ty_ger]

I would start by buying and installing a battery.
Isn't this the second time this discussion came up?

Edit: I guess you are a new user? I thought there was a Marko (or something similar) who had a very similar thread a month or two ago.

 

[GotNoRice]

I'm not familiar with that specific laptop, but with certain laptop and power-brick combos, a laptop can sometimes use more power than it's power brick can actually supply. When that happens, the battery would typically fill the gap. If this happens while you don't have a battery, then your laptop will shut off.

I work with a lot of Dell laptops and I see this frequently. Most Dell laptops use a universal power plug. Sometimes a laptop might come with a 240w primary power brick, and a secondary smaller "travel" power brick that is in the 65w-180w range. The smaller brick is convenient for traveling but will cause the laptop to dip into the battery sometimes even while plugged in. I also see this when people are using their USB-C docking station to charge/use their laptop, since it won't always deliver as much power over USB-C as it gets when a high-wattage power-brick is directly attached.

So I would either get a new battery, or see if you can find a compatible power brick with higher wattage (same connector, same volts, more amps).

 

[eidairaman1]

I'm not familiar with that specific laptop, but with certain laptop and power-brick combos, a laptop can sometimes use more power than it's power brick can actually supply. When that happens, the battery would typically fill the gap. If this happens while you don't have a battery, then your laptop will shut off.

I work with a lot of Dell laptops and I see this frequently. Most Dell laptops use a universal power plug. Sometimes a laptop might come with a 240w primary power brick, and a secondary smaller "travel" power brick that is in the 65w-180w range. The smaller brick is convenient for traveling but will cause the laptop to dip into the battery sometimes even while plugged in. I also see this when people are using their USB-C docking station to charge/use their laptop, since it won't always deliver as much power over USB-C as it gets when a high-wattage power-brick is directly attached.

So I would either get a new battery, or see if you can find a compatible power brick with higher wattage (same connector, same volts, more amps).

I was thinking temps or too much power demand from parts myself.

 

[Markoo7]

I would start by buying and installing a battery.
Isn't this the second time this discussion came up?

Edit: I guess you are a new user? I thought there was a Marko (or something similar) who had a very similar thread a month or two ago.

I don't know, couldn't find anything on this topic. Yeah, i'm new.

 

[Markoo7]

I'm not familiar with that specific laptop, but with certain laptop and power-brick combos, a laptop can sometimes use more power than it's power brick can actually supply. When that happens, the battery would typically fill the gap. If this happens while you don't have a battery, then your laptop will shut off.

I work with a lot of Dell laptops and I see this frequently. Most Dell laptops use a universal power plug. Sometimes a laptop might come with a 240w primary power brick, and a secondary smaller "travel" power brick that is in the 65w-180w range. The smaller brick is convenient for traveling but will cause the laptop to dip into the battery sometimes even while plugged in. I also see this when people are using their USB-C docking station to charge/use their laptop, since it won't always deliver as much power over USB-C as it gets when a high-wattage power-brick is directly attached.

So I would either get a new battery, or see if you can find a compatible power brick with higher wattage (same connector, same volts, more amps).

I bought a new power brick 240w, I think the old one was 180w.

 

[eidairaman1]

I bought a new power brick 240w, I think the old one was 180w.

Are you using it now?

 

[Markoo7]

Are you using it now?

Yes I'm using the new power brick, the old one died.

 

[Hyderz]

How old is that laptop? I’m guessing it’s at least 8 or 9 years old now. I would sell it and add couple hundred dollars for an entry gaming laptop and that alone would probably run circles around your current laptop in terms of gaming performance.. just what I would do before throwing anymore money at it…

 

[Markoo7]

How old is that laptop? I’m guessing it’s at least 8 or 9 years old now. I would sell it and add couple hundred dollars for an entry gaming laptop and that alone would probably run circles around your current laptop in terms of gaming performance.. just what I would do before throwing anymore money at it…

That is the plan, it's 9 years old. Currently I'm saving up for a car so gaming pc is on a waiting list (I don't game that much that's why I'm trying to fix this laptop).
I'll get a battery, it's like 70€ and will inform of the results.

 

[Bomby569]

Hi there,

This problem bothers me and i can't figure it out, i have an acer predator 17 laptop i7-6700hq with gtx 970m.
What i've had to do is limit the cpu to 90% maximum processor state and use better performance power mode,
just so it does not shut off. I don't have a battery that could be a problem, temps never hit above 60c.
Is there something that i could do to fix this problem?

that's an old laptop, have you ever clean it? Just because you see 60c on some component doesn't mean it tells the all story.
60c refers to what?

 

[Markoo7]

that's an old laptop, have you ever clean it? Just because you see 60c on some component doesn't mean it tells the all story.
60c refers to what?

It was cleaned last week. 60c on gpu, cpu has lower temps, around 55c (whilst playing something). Now it's idling; Cpu 33c, System 39c, Gpu 37c (fan on low)

 

[pavle]

What percentage is the laptop faster set to "Performance" instead of "Balanced"?
Maybe motherboard power delivery modules can't handle extra stress.

 

[Markoo7]

What percentage is the laptop faster set to "Performance" instead of "Balanced"?
Maybe motherboard power delivery modules can't handle extra stress.

I don't know the percentages, but right now cpu doesn't turbo and it's clock speed is 2.3Ghz (base is 2.6Ghz).

 

[eidairaman1]

That is the plan, it's 9 years old. Currently I'm saving up for a car so gaming pc is on a waiting list (I don't game that much that's why I'm trying to fix this laptop).
I'll get a battery, it's like 70€ and will inform of the results.

If that does not fix the problem, you might have a fault in the power distribution circuits of that motherboard and at that rate you might as well part it out