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Logitech Partners with iFixit for Logitech Repair Hub

GFreeman

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Logitech International announces the availability of original equipment manufacturer (OEM) replacement parts for more than 20 Logitech devices on the Logitech Repair Hub, hosted by iFixit. This action marks a significant global expansion, with spare parts and repair guides now offered in multiple languages to enhance repairability worldwide. A range of Logitech and Logitech G mice, keyboards, and headsets are supported by iFixit across 62 countries, including the United States, Canada, Australia, Japan, and Europe.

"Our products are designed for exceptional quality and longevity. Repairability extends their lifespan further - enhancing value and customer satisfaction," said Prakash Arunkundrum, chief operating officer at Logitech. "Normal wear and tear is inevitable, which is why we strive to make it simpler for people to access original Logitech replacement parts for their devices. Having global iFixit community repair guides in multiple languages encourages more people to do straightforward repairs, saving them money and reducing waste."



A 2021 YouGov survey revealed that 54% of global consumers prefer repairing electronic devices over replacing them, with affordability playing a key role in this decision. Similarly, a 2024 Consumer Reports survey found that 7 in 10 consumers felt keeping repair costs reasonably priced was the most important factor when deciding between repairing or replacing a product. Further supporting this trend, another survey indicates 84% of Americans favor "right to repair" policies. This deepens Logitech's commitment to accessible repair options through its partnership with iFixit.

Logitech initially partnered with iFixit to facilitate the availability of spare parts, support beyond-warranty repair on select products, and repair guides to support repairs in the United States. As part of the recent global expansion, iFixit communities across the world can now find simple, easy-to-follow repair instructions in English, German, French, Spanish, Dutch, Italian, Korean, and Japanese. Supported products now include: all MX Master and MX Anywhere computer mice, MX Master 3S Mouse, MX Keyboard, PRO X Superlight Mouse, G305 Mouse, GPRO Mouse, G502 Hero Mouse, G915 Keyboard, GPRO Headset, GPRO X Headset, G733 Headset, and Zone Learn. The replacement parts available on iFixit are original manufacturer parts from Logitech, so people know they will function and fit properly with their Logitech devices.

"We're thrilled to be in a world where companies like Logitech distinguish themselves by the repairability of their devices. The growing momentum on repairability in the tech industry is spurring companies to design devices with replaceable components and ease of maintenance," said Matt Zieminski, VP of Partnerships at iFixit. "The Logitech G733 has repair-friendly features, like detachable ear pads and a simple parts replacement process, making it easy for people to handle repairs confidently."

Replaceable parts and repair guides for select Logitech and Logitech G devices can be found on the Logitech Repair Hub on iFixit worldwide.

View at TechPowerUp Main Site | Source
 
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Putting screws not under the gliders would be a great start. Having to destroy* them in order to open the mouse is a repair-hostile design. If warranty protection is an issue just put one of the screws under the label since that can be easily cut without degrading mouse performance.

* - I am aware there are methods of reusing them by using heat guns, but that's additional hardware and skills that shouldn't be required at all
 
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Putting screws not under the gliders would be a great start. Having to destroy* them in order to open the mouse is a repair-hostile design. If warranty protection is an issue just put one of the screws under the label since that can be easily cut without degrading mouse performance.

* - I am aware there are methods of reusing them by using heat guns, but that's additional hardware and skills that shouldn't be required at all
Thats the problem with majority of mice makers and even some laptop/mini pc makers have started to hide screws under rubber strips these days.
 

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"Our products are designed for exceptional quality and longevity. Repairability extends their lifespan further - enhancing value and customer satisfaction,"

Then why the f**k do you sell mice with poor quality switches that starts double clicking/sticking and gradually become completely unusable over time? :slap:
 

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Putting screws not under the gliders would be a great start. Having to destroy* them in order to open the mouse is a repair-hostile design. If warranty protection is an issue just put one of the screws under the label since that can be easily cut without degrading mouse performance.

* - I am aware there are methods of reusing them by using heat guns, but that's additional hardware and skills that shouldn't be required at all
Their new gaming mice don't have any labels though. Otherwise I fully agree.

Then why the f**k do you sell mice with poor quality switches that starts double clicking/sticking and gradually become completely unusable over time? :slap:
I've never had this issue and I'm on something like my 10th Logitech mouse.
Not going to say all their products are flawless, I've had other issues, but half of the time I've upgraded to a new mouse due to gunk build-up that happens after a few years of usage, or the the soft "rubber" went to shit.
 
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Bought a bunch of used really cheap G500S mice to have spare parts for mine, they don't make comfy mice like that anymore.

Modified the board so they can come apart for easy maintenance and replacing switches.
 
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This is an okay start. But what I really need is a new shell for Master 3. The peeling of the softtouch rubber is terribad already. Original MX Master didn't suffer from this
 
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What about Logitech G910 Orion Spectrum? Will it get support too? I have several keys and their holders (white plastic under key) broken off and I am looking for replacements...

This is an okay start. But what I really need is a new shell for Master 3. The peeling of the softtouch rubber is terribad already. Original MX Master didn't suffer from this
Well my MX Master has a hole in surface under the thumb position. Would like to fill it with something.
 
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I've never had this issue and I'm on something like my 10th Logitech mouse.
Not going to say all their products are flawless, I've had other issues, but half of the time I've upgraded to a new mouse due to gunk build-up that happens after a few years of usage, or the the soft "rubber" went to shit.
I have heard it's a common issue with some Logitech mice. And I think this is a start, but Logitech needs to sell more replacement parts like mouse switches or even replacement mouse body shells because the rubber grips wear out but the mouse itself works fine.
 

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I have heard it's a common issue with some Logitech mice. And I think this is a start, but Logitech needs to sell more replacement parts like mouse switches or even replacement mouse body shells because the rubber grips wear out but the mouse itself works fine.
Yeah, that's what happened on my last two mice, it doesn't just wear out, but if you live somewhere humid, it also gets soft and sticky, which is really nasty.
 
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I've never had this issue and I'm on something like my 10th Logitech mouse.
You've really dodged a bullet then. It was extremely common on certain G series mice that used cheaper Chinese made Omron switches (instead of Japanese).
From what i've researched now it seems their new Lightspeed switches do not suffer from the same issue (looked at G502X Lightspeed etc).

Now imagine you have both the double click and soft rubber issue both at the same time like i do on my G604.
What's worse for me is that G604 is discontinued and there's no successor.
G309 is similar in principle but lacks thumb rest and additional (more than two) side buttons the G604 has. Not to mention the lack of hyperscroll wheel.
G502X Lightspeed is also similar but with built in battery that is not easily replaceable (would have been great if this was included in the iFixit list). instead of easily replaceable AA battery. It's also nearly double the price of G604. G309 is similar to G604 price but unsuitable for me.

Logitech please produce G605 or whatever it will be called. Combine the best parts for the Master and G series into one.
I need the extra buttons, thumb rest and hyperscroll along with AA battery plus G series sensor and switches.
As it stands i have no choice. I would have to buy two mice. One for productivity and one for gaming.
What about Logitech G910 Orion Spectrum? Will it get support too? I have several keys and their holders (white plastic under key) broken off and I am looking for replacements...
Yeah this too is a common problem on G910. I have owned two. The first was Orion Spark actually with the weird key shapes. I didnt mind.
Now im on the Orion Spectrum. What i did was i swapped the key with the broken stem with another rarely used key.
In my case it was Arrow Up as i use arrow keys, instead of WASD in games. I switched it with G5 from the macro block as that key had similar angle.

What Logitech could easily do trough iFixit is just offer individual replacement keycaps. At the moment if one of the stems breaks a person has to buy an entire new set of 119 keys or however many a full size keyboard has just to get the one key they need.
I have heard it's a common issue with some Logitech mice. And I think this is a start, but Logitech needs to sell more replacement parts like mouse switches or even replacement mouse body shells because the rubber grips wear out but the mouse itself works fine.
The problem with switches is that they're soldered and even disassembling the mouse is a delicate and time consuming endevour. So simply offering replacement switches would not do much good. What they need to do is make switches hot swappable and simplify mouse disassembly process with screws not hidden under the feet and less glue and plastic clips used.
Yeah, that's what happened on my last two mice, it doesn't just wear out, but if you live somewhere humid, it also gets soft and sticky, which is really nasty.
Thank god it's not humid here but i've still managed to destroy the rubber on several of my Logitech mice.
 
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Hot swappable switches make sense for repairing, but that might create another failure point.

The problem is most likely not the switches themselves but the way they're used. If you want to nerd out, there's an hour long video below. TLDR, modern mice don't send enough current through the switch to remove the oxidation layer on the switch contacts. This layer builds up overtime and stops the switch from working.

I replaced the switches on my G400 and MX518 with Omron D2FC-F-K(50M) Blue switches. I haven't had a failure with these so far. I think it's due to the switch contacts hitting with more force. They require more finger pressure to click, and they're louder. Strangely, I've seen people complaining about these switches having issues, so maybe I'm just lucky.

 

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You've really dodged a bullet then. It was extremely common on certain G series mice that used cheaper Chinese made Omron switches (instead of Japanese).
From what i've researched now it seems their new Lightspeed switches do not suffer from the same issue (looked at G502X Lightspeed etc).
Let's see, I've at least had the G5, G500, G700s, G502 Hero SE (horrible scroll wheel and it was a temporary, cheap buy during the pandemic), G502 Lightspeed Wireless and G502 X Lightspeed Wireless gaming mice, plus a bunch of non gaming mice from them over the years. No switch issues, but I seem to remember the right button getting stuck on one of the older ones, but you could still click it with a bit of force.
Now imagine you have both the double click and soft rubber issue both at the same time like i do on my G604.
What's worse for me is that G604 is discontinued and there's no successor.
G309 is similar in principle but lacks thumb rest and additional (more than two) side buttons the G604 has. Not to mention the lack of hyperscroll wheel.
G502X Lightspeed is also similar but with built in battery that is not easily replaceable (would have been great if this was included in the iFixit list). instead of easily replaceable AA battery. It's also nearly double the price of G604. G309 is similar to G604 price but unsuitable for me.
The other thing that has happened on some of them is that the rubber on the scroll wheel has come off, which is why they went all metal, but that was horrible, as they didn't texture the scroll wheel on several G502 models...

The none replaceable batteries is just stupid, as the G7/G700/G700s came with a charger and two battery packs that you could manually swap. It a was a great solution to the battery problem, that they decided to discontinue. Another issue was some of the G502 wireless models had a really deep micro USB port for charging, so if you lost the cable, that was it, unless you could get a replacement cable from Logitech. Dumb designs. Not an issue on the latest gen with USB-C.
Logitech please produce G605 or whatever it will be called. Combine the best parts for the Master and G series into one.
I need the extra buttons, thumb rest and hyperscroll along with AA battery plus G series sensor and switches.
As it stands i have no choice. I would have to buy two mice. One for productivity and one for gaming.
Also, stop making them look so childish, although the latest G502's are a slight improvement.
The hyperscoll is one major reason I can't use a different mouse...
 
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Let's see, I've at least had the MX518, G5, G500, G700s, G502 Hero SE (horrible scroll wheel and it was a temporary, cheap buy during the pandemic), G502 Lightspeed Wireless and G502 X Lightspeed Wireless gaming mice, plus a bunch of non gaming mice from them over the years. No switch issues, but I seem to remember the right button getting stuck on one of the older ones, but you could still click it with a bit of force.
If you used so many mice then likely none of them actually reached the point where it became an issue. Try using one mouse exclusively for five years and things may be different. I've used relatively few mice and every one of them have had some problem eventually.

MX1000 in 2004. Four years. Built in battery died.
MX1100 in 2008. Five years. Built in battery died.
G602 in 2013. Six years. Double click issue and hole in the rubber near the thumb rest area. Eventually had to peel off all the rubber.
G604 from 2019. Five plus years. Double click issue from the end of 2024 and rubber cracking and losing pieces since 2023.
Also, stop making them look so childish, although the latest G502's are a slight improvement.
The hyperscoll is one major reason I can't use a different mouse...
My G604 looked relatively normal. I see they introduced RGB on the 502X L which is the worst thing on limited battery life.
Also the side to side wheel scrolling is useful.
Another thing is software. I've not really had the "pleasure" of using GHUB yet but i hear Synapse and others are not any better.
 
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Their new gaming mice don't have any labels though. Otherwise I fully agree.


I've never had this issue and I'm on something like my 10th Logitech mouse.
Not going to say all their products are flawless, I've had other issues, but half of the time I've upgraded to a new mouse due to gunk build-up that happens after a few years of usage, or the the soft "rubber" went to shit.
Gunk and soft Rubber is what makes the MX master a 8,5/10 mice to me insteand of a 10. Awesome mice when it's new, but that rubber doesn't age well at all. (some part of me think that it's by design)
 

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If you used so many mice then likely none of them actually reached the point where it became an issue. Try using one mouse exclusively for five years and things may be different. I've used relatively few mice and every one of them have had some problem eventually.

MX1000 in 2004. Four years. Built in battery died.
MX1100 in 2008. Five years. Built in battery died.
G602 in 2013. Six years. Double click issue and hole in the rubber near the thumb rest area. Eventually had to peel off all the rubber.
G604 from 2019. Five plus years. Double click issue from the end of 2024 and rubber cracking and losing pieces since 2023.
Oh, my MX1000 also ended up with a dead battery, I used one at work.
Most of the mice where used for 3-4 years, but as mentioned, I used to live in Taiwan and the rubber ended up being the issue in most instances, since it went soft and sticky.
My SO used to work for M$ and we found a few mice and some web cams she had tucked away from them, that we had to throw for the same reason, almost brand new things otherwise.

My G604 looked relatively normal. I see they introduced RGB on the 502X L which is the worst thing on limited battery life.
Also the side to side wheel scrolling is useful.
Another thing is software. I've not really had the "pleasure" of using GHUB yet but i hear Synapse and others are not any better.
I guess it was a G5 I had, not the MX518, they look very similar.
My G500 was still working as of a couple of years ago, but the cable ended up bent at a very strange angle in the packaging and never really straightened out, so it was a bit annoying.
The G700s had some kind of software related bug, which made it impossible to store profiles on it, so they sent me a G900 to replace it, but that was too low profile to be comfortable to use, so I never really used that one and as such, don't count it.
As I said, the 502 Hero SE was a temporary buy, as I was stuck in Sweden for almost six months during the pandemic, I gave it away.
The G502 Lightspeed Wireless I still have tucked away as a spare, I just prefer the G502 X Lightspeed Wireless, it's more comfortable to use and the USB-C port means I can use any cable to charge it with.
So that's four mice over 10 years, if we count the ones I actually used for any extent of time.

My G502 X Lightspeed Wireless is the RGB-less one, it's just stupid to pay extra for RGB. Battery life is pretty good otherwise.

I find the GHUB software to be too "gamur" as many of these things are, but I'm also not using most of the features, so there's that.

Gunk and soft Rubber is what makes the MX master a 8,5/10 mice to me insteand of a 10. Awesome mice when it's new, but that rubber doesn't age well at all. (some part of me think that it's by design)
Yeah, this is part of the reason I upgraded from my G502 Lightspeed Wireless as well, it's covered in gunk and most of that appears to be dead skin and grease from my hand. You can sort of scrape it off, but the rubber gets really weird when you do that. So far, the G502 X Lightspeed Wireless appears to be better in that regard, but it's only about eight months old.
 
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I have heard it's a common issue with some Logitech mice. And I think this is a start, but Logitech needs to sell more replacement parts like mouse switches or even replacement mouse body shells because the rubber grips wear out but the mouse itself works fine.
I've just gave up, and completely cleared my G5 V2 of any rubber/plastic layer altogether, while it was several month old. The palms get wet/sweat regardless, but It's much easier to clean, and there's no sticky gunk, that builds-up under the hand.
I have heard it's a common issue with some Logitech mice. And I think this is a start, but Logitech needs to sell more replacement parts like mouse switches or even replacement mouse body shells because the rubber grips wear out but the mouse itself works fine.
Exactly! I would be glad to buy the upper PCB for my ancient G5 V2 (blue). Because the design and quality of it, is just complete garbage. Not only, the stock side button wires were soldered badly, and been malfunctioning day one, back in 2007. But when I've tried the maintenance, three years ago, the solder pads gone completely, even at moderate temperature. And to send it to RMA back then, was a complete disaster, so I've just disabled the problematic button in drivers and get along with it for about fifteen years.

Even buying the replaceble cables and feet, require to go to aliexpress, and search among dozens, if not hundreds of potential scam sellers.
 
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Their new gaming mice don't have any labels though. Otherwise I fully agree.
The lack of label is Logitech's choice. But it's not even really needed, they could put a screw even without hiding it. They just prioritize under-mouse aesthetics over repairability and would rather invest in what I expect is rather a PR stunt than genuine long-term interest.
I've never had this issue and I'm on something like my 10th Logitech mouse.
Not going to say all their products are flawless, I've had other issues, but half of the time I've upgraded to a new mouse due to gunk build-up that happens after a few years of usage, or the the soft "rubber" went to shit.
On my first and only Logitech mouse, an MX3 (not counting the different tries with other gaming mice whose shapes I really didn't gel with) I had the double-click, or I should rather call it the "fast click release" (while holding a click it briefly releases it for a fraction of a second, making it act like a double click). It makes the mouse exceptionally annoying to use, like any random click would. Imagine losing the click while dragging to select so you selection is much smaller than you wanted. Or the mess it can cause in your email inbox because while you drag an email to some folder, it will briefly release the click as you're flying over other folders which effectively drops the email wherever that happened, and worse, grabs that new folder along the way and you end up moving that instead.

This happened half a year in, to a mouse that cost 100EUR and was barely used. Repairing is always a temporary affair, putting a shim on the switch, removing this or that spring, pressing the hell out of the button every time I do some "critical" action to stop it from releasing. I still use it because that free magnetic wheel is a game changer for me but the chances I buy a Logitech mouse in the next decade are slim unless I see years of commitment to repairability and better yet, to actual build quality.
 
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Something it would be also great if they sold was keycaps. It would be great if one could buy the newer PBT keycaps to upgrade previous generations keyboards and also to change the region layout.
 
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