• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Reports Suggest ASUS Quick Release System Inflicting Physical Damage on GPU PCIe Interfaces

T0@st

News Editor
Joined
Mar 7, 2023
Messages
2,241 (3.24/day)
Location
South East, UK
HXL/9550pro and HardwareLuxx's Andreas Schilling shared evidence of the ASUS PCIe Q-Release Slim—the manufacturer's latest ejection mechanism—causing damage to graphics card PCIe connectors. Recent feedback suggests that repeated usage can scrape or grind off material present on a card's interface. HXL gathered critiques from multiple sources (owners of Intel 800 and AMD 800 series boards), and linked a relevant Bilibili video. The footage presents a damaged GALAX RTX 4070 Ti HOF OC LAB model, following sixty quick release cycles—paired with a ROG Strix B850-A Gaming Wi-Fi S motherboard. Tony Wu, ASUS China's general manager, eventually weighed in on community discussions—stating that he will investigate this matter and report back with his findings.

Schilling expressed similar frustrations—his chosen platform is producing unwanted results: "I'm not happy with the solution either. We use the Strix X870E-E Gaming for testing the graphics cards. So I have had to remove graphics cards from the slot a few dozen times. This didn't always go smoothly and very often the (GeForce RTX 5090) card got stuck in the slot. First damage visible." Press outlets have picked up on the recent surge in Q-Release Slim user feedback—several publications have gathered additional examples of the new mechanism inflicting damage on a variety of graphics card models.





UNIKO's Hardware added their two cents, after analyzing HXL's posts: "I still don't think the scratches would affect the operation of a graphics card. The golden pads matter, based on what I have seen in the repair videos on Bilibili. For PCB/golden finger cracks, technicians usually use glue with UV light to fill and shape the gap. The messed up part would be the PCB layer of 12 V somehow making contact with the ground layer—then it would be the end for said card. However, I don't dare to say the same for Gen 5 cards—as signal stuff is just the next level."


ROG Global: "The PCIe Slot Q-Release Slim is one of the latest ASUS DIY-friendly innovations. With this mechanism, users will not need to release a tricky latch or even press a button to release their graphics card from the slot. Simply tilt the card toward the latching mechanism to automatically unlock it from the PCIe slot. This makes upgrades and maintenance easier than ever before."

View at TechPowerUp Main Site | Source
 
Joined
Feb 18, 2005
Messages
5,931 (0.81/day)
Location
Ikenai borderline!
System Name Firelance.
Processor Threadripper 3960X
Motherboard ROG Strix TRX40-E Gaming
Cooling IceGem 360 + 6x Arctic Cooling P12
Memory 8x 16GB Patriot Viper DDR4-3200 CL16
Video Card(s) MSI GeForce RTX 4060 Ti Ventus 2X OC
Storage 2TB WD SN850X (boot), 4TB Crucial P3 (data)
Display(s) Dell S3221QS(A) (32" 38x21 60Hz) + 2x AOC Q32E2N (32" 25x14 75Hz)
Case Enthoo Pro II Server Edition (Closed Panel) + 6 fans
Power Supply Fractal Design Ion+ 2 Platinum 760W
Mouse Logitech G604
Keyboard Razer Pro Type Ultra
Software Windows 10 Professional x64
Why am I unsurprised that ASUS was able to botch a simple mechanical system?
 
Joined
Oct 18, 2013
Messages
6,357 (1.54/day)
Location
So close that even your shadow can't see me !
System Name The Little One
Processor i5-11320H @4.4GHZ
Motherboard AZW SEI
Cooling Fan w/heat pipes + side & rear vents
Memory 64GB Crucial DDR4-3200 (2x 32GB)
Video Card(s) Iris XE
Storage WD Black SN850X 8TB m.2, Seagate 2TB SSD + SN850 8TB x2 in an external enclosure
Display(s) 2x Samsung 43" & 2x 32"
Case Practically identical to a mac mini, just purrtier in slate blue, & with 3x usb ports on the front !
Audio Device(s) Yamaha ATS-1060 Bluetooth Soundbar & Subwoofer
Power Supply 65w brick
Mouse Logitech MX Master 2
Keyboard Logitech G613 mechanical wireless
VR HMD Whahdatiz ???
Software Windows 10 pro, with all the unnecessary background shitzu turned OFF !
Benchmark Scores PDQ
Why am I unsurprised that ASUS was able to botch a simple mechanical system?
Yep, leave it to AsSus to screw up something as simple as a latch release.....and they've been in the pc parts biz for how long ? :D

Next headline incoming: AsSus announces their fix 'em up solution for damaged GPU's....and it's only $399.99 !!!!!!!!!
 
Joined
Feb 18, 2005
Messages
5,931 (0.81/day)
Location
Ikenai borderline!
System Name Firelance.
Processor Threadripper 3960X
Motherboard ROG Strix TRX40-E Gaming
Cooling IceGem 360 + 6x Arctic Cooling P12
Memory 8x 16GB Patriot Viper DDR4-3200 CL16
Video Card(s) MSI GeForce RTX 4060 Ti Ventus 2X OC
Storage 2TB WD SN850X (boot), 4TB Crucial P3 (data)
Display(s) Dell S3221QS(A) (32" 38x21 60Hz) + 2x AOC Q32E2N (32" 25x14 75Hz)
Case Enthoo Pro II Server Edition (Closed Panel) + 6 fans
Power Supply Fractal Design Ion+ 2 Platinum 760W
Mouse Logitech G604
Keyboard Razer Pro Type Ultra
Software Windows 10 Professional x64
Yep, leave it to AsSus to screw up something as simple as a latch release.....and they've been in the pc parts biz for how long ? :D

Next headline incoming: AsSus announces their fix 'em up solution for damaged GPU's....and it's only $399.99 !!!!!!!!!
The sad thing is, I can actually see them doing that.
The sadder thing is, I can see people buying it.
 
Joined
Apr 24, 2008
Messages
2,048 (0.33/day)
Processor RyZen R9 3950X
Motherboard ASRock X570 Taichi
Cooling Coolermaster Master Liquid ML240L RGB
Memory 64GB DDR4 3200 (4x16GB)
Video Card(s) RTX 3050
Storage Samsung 2TB SSD
Display(s) Asus VE276Q, VE278Q and VK278Q triple 27” 1920x1080
Case Zulman MS800
Audio Device(s) On Board
Power Supply Seasonic 650W
VR HMD Oculus Rift, Oculus Quest V1, Oculus Quest 2
Software Windows 11 64bit
Since it's official, there's no way Asus can get out of the RMA by claiming it was damage due to user error, right? Right?
Nah, when you RMA the board they'll just claim the motherboard was damaged in some other way due to user error,.......and charge you for that :rolleyes:
 
Joined
Aug 2, 2012
Messages
2,066 (0.45/day)
Location
Netherlands
System Name TheDeeGee's PC
Processor Intel Core i7-11700
Motherboard ASRock Z590 Steel Legend
Cooling Noctua NH-D15S
Memory Crucial Ballistix 3200/C16 32GB
Video Card(s) Nvidia RTX 4070 Ti 12GB
Storage Crucial P5 Plus 2TB / Crucial P3 Plus 2TB / Crucial P3 Plus 4TB
Display(s) EIZO CX240
Case Lian-Li O11 Dynamic Evo XL / Noctua NF-A12x25 fans
Audio Device(s) Creative Sound Blaster ZXR / AKG K601 Headphones
Power Supply Seasonic PRIME Fanless TX-700
Mouse Logitech G500S
Keyboard Keychron Q6
Software Windows 10 Pro 64-Bit
Benchmark Scores None, as long as my games runs smooth.
Yep, leave it to AsSus to screw up something as simple as a latch release.....and they've been in the pc parts biz for how long ? :D

Next headline incoming: AsSus announces their fix 'em up solution for damaged GPU's....and it's only $399.99 !!!!!!!!!
Or automatically install armory crate because it's enabled in the BIOS and bricks your OS because it can't be fully uninstalled.

ASUS won't get past my doorstep again.
 
Last edited:
Joined
Mar 1, 2021
Messages
509 (0.36/day)
Location
Germany
System Name Homebase
Processor Ryzen 5 5600
Motherboard Gigabyte Aorus X570S UD
Cooling Scythe Mugen 5 RGB
Memory 2*16 Kingston Fury DDR4-3600 double ranked
Video Card(s) AMD Radeon RX 6800 16 GB
Storage 1*512 WD Red SN700, 1*2TB Curcial P5, 1*2TB Sandisk Plus (TLC), 1*14TB Toshiba MG
Display(s) Philips E-line 275E1S
Case Fractal Design Torrent Compact
Power Supply Corsair RM850 2019
Mouse Sharkoon Sharkforce Pro
Keyboard Fujitsu KB955
Well who could imagine or even test that a piece of metal will damage a PCB over time :D
 
Joined
Jan 17, 2022
Messages
73 (0.07/day)
Feel bad for everyone that'll have to pull their systems apart to mail their mobos back to ASUS
Hope they address this properly and not like all their other previous warranty and such issues
 
Joined
Mar 11, 2008
Messages
1,032 (0.17/day)
Location
Hungary / Budapest
System Name Kincsem
Processor AMD Ryzen 9 9950X
Motherboard ASUS ProArt X870E-CREATOR WIFI
Cooling Be Quiet Dark Rock Pro 5
Memory Kingston Fury KF560C32RSK2-96 (2×48GB 6GHz)
Video Card(s) Sapphire AMD RX 7900 XT Pulse
Storage Samsung 970PRO 500GB + Samsung 980PRO 2TB + FURY Renegade 2TB+ Adata 2TB + WD Ultrastar HC550 16TB
Display(s) Acer QHD 27"@144Hz 1ms + UHD 27"@60Hz
Case Cooler Master CM 690 III
Power Supply Seasonic 1300W 80+ Gold Prime
Mouse Logitech G502 Hero
Keyboard HyperX Alloy Elite RGB
Software Windows 10-64
Benchmark Scores https://valid.x86.fr/9qw7iq https://valid.x86.fr/4d8n02 X570 https://www.techpowerup.com/gpuz/g46uc
Joined
Oct 18, 2013
Messages
6,357 (1.54/day)
Location
So close that even your shadow can't see me !
System Name The Little One
Processor i5-11320H @4.4GHZ
Motherboard AZW SEI
Cooling Fan w/heat pipes + side & rear vents
Memory 64GB Crucial DDR4-3200 (2x 32GB)
Video Card(s) Iris XE
Storage WD Black SN850X 8TB m.2, Seagate 2TB SSD + SN850 8TB x2 in an external enclosure
Display(s) 2x Samsung 43" & 2x 32"
Case Practically identical to a mac mini, just purrtier in slate blue, & with 3x usb ports on the front !
Audio Device(s) Yamaha ATS-1060 Bluetooth Soundbar & Subwoofer
Power Supply 65w brick
Mouse Logitech MX Master 2
Keyboard Logitech G613 mechanical wireless
VR HMD Whahdatiz ???
Software Windows 10 pro, with all the unnecessary background shitzu turned OFF !
Benchmark Scores PDQ
Joined
Oct 1, 2014
Messages
2,013 (0.53/day)
Location
Calabash, NC
System Name The Captain (2.0)
Processor Ryzen 7 7700X
Motherboard Asus ROG Strix X670E-A
Cooling 280mm Arctic Liquid Freezer II, 4x Be Quiet! 140mm Silent Wings 4 (1x exhaust 3x intake)
Memory 32GB (2x16) Kingston Fury Beast CL30 6000MT/s
Video Card(s) MSI GeForce RTX 3070 SUPRIM X
Storage 1x Crucial MX500 500GB SSD; 1x Crucial MX500 500GB M.2 SSD; 1x WD Blue HDD, 1x Crucial P5 Plus
Display(s) Aorus CV27F 27" 1080p 165Hz
Case Phanteks Evolv X (Anthracite Gray)
Power Supply Corsair RMx (2021) 1000W 80-Plus Gold
Mouse Varies based on mood/task; is currently Razer Basilisk V3 Pro or Razer Cobra Pro
Keyboard Varies based on mood; currently Razer Blackwidow V4 75% and Hyper X Alloy 65
Oh lawd...I've got the X670E-A Strix board. Fingers crossed. Then again, I don't swap cards frequently like a reviewer would. Still makes me nervous though.

And yes, Armoury Crate sucks a fatty. That, and if I ever decide to go back to my X670E Aorus Master, I know I'll never be able to purge that damn "suite" from my rig.
 
Joined
Apr 5, 2016
Messages
229 (0.07/day)
Location
New Zealand
System Name Katzi
Processor Ryzen 7 5800X3D
Motherboard Asus Strix B550-A
Cooling Phanteks Glacier 360
Memory G.Skill Trident Z Neo F4-3600C16-16GTZNC (Dual Rank 32Gb)
Video Card(s) MSI Gaming X Trio RTX 3080
Storage Samsung SSD 980 1TB, 970 512GB Evo Plus, 1TB 870 QVO, 960 Pro
Display(s) LG 27GS75Q-B
Case NZXT H6 Black
Audio Device(s) Creative Soundblaster X3
Power Supply Corsair RMx850
Software System76 Pop!_OS, Windows 11 23H2
This will 100% be intentional, so they can sell you a new GPU.
 
Joined
Sep 15, 2021
Messages
181 (0.15/day)
Oh lawd...I've got the X670E-A Strix board. Fingers crossed. Then again, I don't swap cards frequently like a reviewer would. Still makes me nervous though.

And yes, Armoury Crate sucks a fatty. That, and if I ever decide to go back to my X670E Aorus Master, I know I'll never be able to purge that damn "suite" from my rig.
I would contact support asking for an equivalent replacement, or a fixed version later. Nothing to lose :cool:
 
Joined
Dec 10, 2011
Messages
441 (0.09/day)
Thank you for confirming my suspicions when I first looked over Asus' WRX90 which has same idea. I was like: how removing heavy, oversized VGA by putting most pressure on the weakest part of PCB can be good. It has to break one day and it didn't took that much time to prove it.
 
Joined
Apr 24, 2008
Messages
2,048 (0.33/day)
Processor RyZen R9 3950X
Motherboard ASRock X570 Taichi
Cooling Coolermaster Master Liquid ML240L RGB
Memory 64GB DDR4 3200 (4x16GB)
Video Card(s) RTX 3050
Storage Samsung 2TB SSD
Display(s) Asus VE276Q, VE278Q and VK278Q triple 27” 1920x1080
Case Zulman MS800
Audio Device(s) On Board
Power Supply Seasonic 650W
VR HMD Oculus Rift, Oculus Quest V1, Oculus Quest 2
Software Windows 11 64bit
This is why we can’t have nice things. Thanks Asus!
 
Joined
Feb 1, 2019
Messages
3,758 (1.72/day)
Location
UK, Midlands
System Name Main PC
Processor 13700k
Motherboard Asrock Z690 Steel Legend D4 - Bios 13.02
Cooling Noctua NH-D15S
Memory 32 Gig 3200CL14
Video Card(s) 4080 RTX SUPER FE 16G
Storage 1TB 980 PRO, 2TB SN850X, 2TB DC P4600, 1TB 860 EVO, 2x 3TB WD Red, 2x 4TB WD Red
Display(s) LG 27GL850
Case Fractal Define R4
Audio Device(s) Soundblaster AE-9
Power Supply Antec HCG 750 Gold
Software Windows 10 21H2 LTSC
How would you remove a GPU where there is no room to tilt it? have seen cases where they right up to something with barely a gap.
 
Joined
May 2, 2012
Messages
16 (0.00/day)
Location
Helsinki, Finland
Oh lawd...I've got the X670E-A Strix board.

Even if the alledged issue ends up being true, it only affects the newest iteration ("Q-Release Slim") of ASUS quick release mechanism. There are at least two prior versions of the Q-Release mechanism, both of these featuring a physical button. As long as you have a physical button that actuates the PCIe slot latch you're fine.
 
Joined
Jul 13, 2017
Messages
14 (0.01/day)
Who puts and takes out the GPU 60 times!! What would happen if it was done 60 times the normal way?

I've taken out my GPU and put in back like 6 times in 6 years :shrug:
 
Joined
Dec 29, 2021
Messages
72 (0.06/day)
Location
Colorado
Processor Ryzen 7 9800X3D
Motherboard Asus ROG Crosshair x870E Hero
Cooling Arctic Liquid Freezr II 420mm
Memory 64GB G.Skill DDR5 CAS30 fruity LED RAM
Video Card(s) Nvidia RTX 4080 (Gigabyte) or a Sapphire Nitro+ 7900XTX depending on planetary alignment.
Storage 3x WD 850whatever 4TB + 2 Spinny disks
Display(s) Alienware AW3423DWF
Case Thermaltake Level 20XT E-ATX
Audio Device(s) Onboard
Power Supply Super Flower Leadex VII 1000w
Mouse Logitech g502x
Keyboard Logitech g915x
Software Windows 11 Insider Preview
Not shown in the article: this guy reinserted the card into the slot a few dozen times and is complaining about the mechanism scratching the card.

 
Top