Mouse and keyboard function in BIOS but not in Windows 7

[HTC]

My sister's PC has this problem, and thus doesn't work.

- Made sure both mouse and keyboard are on USB 2.0 ports (were originally on USB ports 3.0)
- Tried searching online for a fix but all that was suggested for "an easy fix" was make sure legacy USB was selected, which it is.
- Also tried clearing CMOS + loading defaults: same problem.

board: AsRock FM2A88X+ - https://www.asrock.com/mb/AMD/FM2A88X Extreme4+/
CPU: AMD A10-7850K - https://www.techpowerup.com/cpu-specs/a10-7850k.c1744

Both mouse and CPU work just fine in BIOS, but don't function @ all in Windows 7.

Any tips?

 

[mb194dc]

How was Windows 7 installed? Did they ever work ? Must be driver issue with Windows 7, looks like drivers for that board are available online, need to insert USB driver in to windows 7 install media for clean install, if it doesn't have them already.

If they used to work and don't now, still need to fix the windows install with sfc scan / need the install media for other fix options. You could try remoting to that machine if RDP is enabled as that uses separate drivers and then install chipset drivers you can get for that board.

 

[HTC]

How was Windows 7 installed? Did they ever work ? Must be driver issue with Windows 7, looks like drivers for that board are available online, need to insert USB driver in to windows 7 install media for clean install, if it doesn't have them already.

If they used to work and don't now, still need to fix the windows install with sfc scan / need the install media for other fix options. You could try remoting to that machine if RDP is enabled as that uses separate drivers and then install chipset drivers you can get for that board.

It WAS working, and HAS been working for years.

This system IS NOT a zen system: this is a 2nd generation APU (i think it's 2nd).

This is the board: https://www.asrock.com/mb/AMD/FM2A88X Extreme4+/

 

[ir_cow]

Try a different USB port?

 

[HTC]

Try a different USB port?

I did: both mouse and keyboard were originally on USB 3.0 ports.

 

[mb194dc]

It WAS working, and HAS been working for years.

This system IS NOT a zen system: this is a 2nd generation APU (i think it's 2nd).

This is the board: https://www.asrock.com/mb/AMD/FM2A88X Extreme4+/

Must be damaged Windows install if they work in the bios and used to work in windows.

Fix windows install, if you can't use safe mode, you'll need install media and can try fix from that or reinstall

 

[ir_cow]

This has happened to me a lot back when using Win7. Unlike Win10, the drivers don't auto install for new devices. Seems to make like either it is now in new ports, or the drivers got corrupted.

 

[HTC]

Will attempt this later: thanks for the tips, thus far.