HP Issues Statement on NVIDIA Mobile GPU: Defects Since November 2007

[Darksaber]

Hewlett Packard has released a list of affected notebook models. These 24 units may have the defective GPUs from NVIDIA, dating back as far as November 2007. Check out this HP website to see if your model is part of this group. C|Net quotes the HP rep:

HP has taken appropriate actions for any HP notebook products that use the known affected Nvidia chips," We initiated a customer program to address this issue in November 2007, and have notified registered customers who have notebook PC models that are included in this HP program. HP became aware of this issue when we began performing an investigation based on field performance data."

Users with problems, may be eligible for a free repair.

View at TechPowerUp Main Site

 

[twicksisted]

hmmm ill have to look at my HP pavillion laptop when I get home dont know the model number off hand....
I know my girlfriend was having problems playing some games on it... and i just thought it wasnt compatible...

 

[Triprift]

I think im safe got mine mid last year.

 

[Judas]

Yes I'm safe too I've got the dv9639eo

 

[twicksisted]

oh ok... so are all the ones from this year fine?
Ours was bought like 3 months ago

 

[Triprift]

Id be checking that model number mon just to be on the safe side.

 

[newtekie1]

Hate to burst everyone's bubble, but this has nothing to do with nVidia.

First, no where on that page does it say it is related to nVidia's GPUs. Secondly, that page has been up for a few months now, long before the nVidia GPU issue came about. The only thing we have to relates this to nVidia is a spokes person claiming that they released the program in Nov of 2007.

Funny thing is, that when I called HP 2 months ago when a customer brought in a laptop from HP that would no longer boot, and I found the HP page about the issue and warranty services. The HP representive then made no claim about it being nVidia's problem. In fact, they claimed it was HP's fault saying HP accidentily shipped the machines with the BIOS set to completely turn the fans off and not spin them up until it was already too late and the machine overheated.

Seems to me, that HP is just now deciding to shift blaim to nVidia when it was really their fault for having a crappy BIOS.

And of course, I am sure no one bothered to actually look up the computers on that list either. As I am sure if they did, they would find out that some of those models use Intel Integrated graphics, and others use old GPU's from nVidia that were not affected by the defect.

 

[Judas]

Hate to burst everyone's bubble, but this has nothing to do with nVidia.

First, no where on that page does it say it is related to nVidia's GPUs. Secondly, that page has been up for a few months now, long before the nVidia GPU issue came about. The only thing we have to relates this to nVidia is a spokes person claiming that they released the program in Nov of 2007.

Funny thing is, that when I called HP 2 months ago when a customer brought in a laptop from HP that would no longer boot, and I found the HP page about the issue and warranty services. The HP representive then made no claim about it being nVidia's problem. In fact, they claimed it was HP's fault saying HP accidentily shipped the machines with the BIOS set to completely turn the fans off and not spin them up until it was already too late and the machine overheated.

Seems to me, that HP is just now deciding to shift blaim to nVidia when it was really their fault for having a crappy BIOS.

And of course, I am sure no one bothered to actually look up the computers on that list either. As I am sure if they did, they would find out that some of those models use Intel Integrated graphics, and others use old GPU's from nVidia that were not affected by the defect.

Like i said mines not no the list,but i still updated my bios to the latest

 

[cdawall]

Hate to burst everyone's bubble, but this has nothing to do with nVidia.

First, no where on that page does it say it is related to nVidia's GPUs. Secondly, that page has been up for a few months now, long before the nVidia GPU issue came about. The only thing we have to relates this to nVidia is a spokes person claiming that they released the program in Nov of 2007.

Funny thing is, that when I called HP 2 months ago when a customer brought in a laptop from HP that would no longer boot, and I found the HP page about the issue and warranty services. The HP representive then made no claim about it being nVidia's problem. In fact, they claimed it was HP's fault saying HP accidentily shipped the machines with the BIOS set to completely turn the fans off and not spin them up until it was already too late and the machine overheated.

Seems to me, that HP is just now deciding to shift blaim to nVidia when it was really their fault for having a crappy BIOS.

And of course, I am sure no one bothered to actually look up the computers on that list either. As I am sure if they did, they would find out that some of those models use Intel Integrated graphics, and others use old GPU's from nVidia that were not affected by the defect.

i noticed this to and we have issues at BB especially with the 17" dv9815/9925 series notebooks overheating....

those aren't even on HP's list woot for you HP

 

[Judas]

i noticed this to and we have issues at BB especially with the 17" dv9815/9925 series notebooks overheating....

those aren't even on HP's list woot for you HP

Have you tried the latest bios anyway s even if its not on the list ?

 

[newtekie1]

i noticed this to and we have issues at BB especially with the 17" dv9815/9925 series notebooks overheating....

those aren't even on HP's list woot for you HP

Yeah, I've had 4 HPs come in with the issue in the past month alone. The nVidia recalling a few GPUs was just the out HP needed to shift the blame onto someone else. Of course they are HP, so they did a crappy job of doing it, just like everything else they do, since some of the recalled computers don't even have nVidia GPUs in them.

The defective nVidia GPU's sucks, but HP trying to cover it's own mistakes by blaming them on someone else's is pretty dirty.

 

[cdawall]

Have you tried the latest bios anyway s even if its not on the list ?

i haven't its not my computer i'm not touching it

Yeah, I've had 4 HPs come in with the issue in the past month alone. The nVidia recalling a few GPUs was just the out HP needed to shift the blame onto someone else. Of course they are HP, so they did a crappy job of doing it, just like everything else they do, since some of the recalled computers don't even have nVidia GPUs in them.

The defective nVidia GPU's sucks, but HP trying to cover it's own mistakes by blaming them on someone else's is pretty dirty.

i will admit the only ones we are having issues with are nv based but its not the gpu's fault they are overheating in 2D

 

[joinmeindeath417]

haha we have 3 in my computer shop with bad gpu's wow go HP dumbasses

 

[ktr]

I am getting a shit load of these laptop for repair at Fry's. I personally fixed way over 50 units (I gotten so pro in opening these units). From what I have experienced, its effects the HP laptops with an AMD cpu and a nvidia chipset (mostly the 6150).

 

[cdawall]

I am getting a shit load of these laptop for repair at Fry's. I personally fixed way over 50 units (I gotten so pro in opening these units). From what I have experienced, its effects the HP laptops with an AMD cpu and a nvidia chipset (mostly the 6150).

just wondering how do you fix them?

 

[ktr]

just wondering how do you fix them?

We request the board from HP, they ship it usually with-in 5-7days, and we replace it. Then we charge the labor to HP account.

 

[cdawall]

We request the board from HP, they ship it usually with-in 5-7days, and we replace it. Then we charge the labor to HP account.

ahh lol what a pain in the ass

 

[ktr]

ahh lol what a pain in the ass

It is, especially when you get wrong parts. You wouldn't know if it is the wrong part until you are holding the old board next to the new board.

 

[tkpenalty]

It is, especially when you get wrong parts. You wouldn't know if it is the wrong part until you are holding the old board next to the new board.

That REALLY sucks... way to go HP.... :shadedshu

 

[twicksisted]

mines safe....

 

[cdawall]

It is, especially when you get wrong parts. You wouldn't know if it is the wrong part until you are holding the old board next to the new board.

and we see yet another reason that i recommend sony's and toshibas lol

 

[newtekie1]

and we see yet another reason that i recommend sony's and toshibas lol

Agreed! Both of my personal laptops are Sony's, and I tell my family to only buy Sony, Toshiba, or ASUS laptops.

Though Sony did screw up big time on fixing my first laptop I had from them. I sent it in twice under warranty due to boot up issues, and both times I also reported to them that the 56K modem wasn't working(this is back in 2002-2003). The first time they sent it back and claimed the problem was that I installed Windows 2000 Pro on it, so they reformatted it back to Windows ME(appearently they think ME is better than 2000). Then when I recieved it, it still didn't work correctly, so I sent it in again, and they sent it back claiming they couldn't reproduce the problems. Even though it did it right out of the box when I recieved it from them. Finally, I just openned it up and took out the 56K modem, and the booting issue went away with it.

 

[ktr]

I am not a big fan of Sony. They are well engineered, but the quality it not the best for the price. The cheaper Sony laptops are built by foxconn, while the more top of the line models are built by Sony themselves. As for Toshiba, I like them, but only a few models are great, the rest are so-so. What I like is Lenovo. But I do like Acer, and I am really liking the new Gateway laptops. Fujitsu is good, but they are big, ugly bricks.

 

[Urlyin]

Hate to burst everyone's bubble, but this has nothing to do with nVidia.

First, no where on that page does it say it is related to nVidia's GPUs. Secondly, that page has been up for a few months now, long before the nVidia GPU issue came about. The only thing we have to relates this to nVidia is a spokes person claiming that they released the program in Nov of 2007.

Funny thing is, that when I called HP 2 months ago when a customer brought in a laptop from HP that would no longer boot, and I found the HP page about the issue and warranty services. The HP representive then made no claim about it being nVidia's problem. In fact, they claimed it was HP's fault saying HP accidentily shipped the machines with the BIOS set to completely turn the fans off and not spin them up until it was already too late and the machine overheated.

Seems to me, that HP is just now deciding to shift blaim to nVidia when it was really their fault for having a crappy BIOS.

And of course, I am sure no one bothered to actually look up the computers on that list either. As I am sure if they did, they would find out that some of those models use Intel Integrated graphics, and others use old GPU's from nVidia that were not affected by the defect.

Read the Cnet article and Dell also provides a BIOS update... I don't see any blame being shifted

Dell made a statement Friday regarding the same graphics chip issue. Nvidia published a "Business Update" on July 2 that addressed the problem. The Nvidia defect is centered on a "weak die/packaging material" in certain versions of Nvidia graphics silicon used in laptops. The die refers to the chip itself and the packaging is what encases the chip.


So yeah it looks like all HP's fault ....

 

[laurarami]

NVIDIA publicly acknowledged a higher than normal failure rate for G84s and G86s graphics processors. My HP laptop, a dv9700 with the G8600M GS GPU, was purchased in January 2008. Laptop got dangerously hot. To bandage the problem, HP posted BIOS update to force fan to run longer and harder which in turn degraded battery life and helped the laptop to stay alive 2 months out of warranty (March 2009). Though this is a known defect, HP Case Manager acknowledge the problem and stated I must wait for a certain number of "out of warranty" laptops to fail before the possiblity of free replacement.
Here is part of HP response:
Ramiro : To resolve the issue, I recommend to install the BIOS update and then install the display drivers on
LauraRami : So this is a known problem?
Ramiro : It is not a known problem Laura. But it happened to many people.
Note: BIOS update forces fan to run harder and longer to bandage the problem.
Note: HP lied saying it was not known problem.
Go to HPLIES.COM and if you really want to get angry Google "Nvidia Mobile Defect"
My dv9700 laptop has the defective Nvidia chip but is not on the HP selective list.