Perhaps they will be kind enough to return the money to their clients that paid for product but never received it. I know I'd like to have my money back and it's disgusting that I can't even get them to return an email.
Interesting.
I am local to them, and have bought from them from time to time especially when making new builds - I was a walk-in customer. One time, I bought some things from them that did not fit, and I wanted to return them. Even though what I bought from them was in as new condition and their policy on the web site said that returns were accepted, they insisted on giving me store credit that had an expiration date of about a month or so. Needless to say, I was not happy about this. The person who authorized the return was, I believe, the owner.
I get that a company has to make money, and I get that there are some out there who exploit return policies. The thing is, though, I personally think that a company should stick with their policies and not modify them on a per-customer basis unless, perhaps, that customer is known to have a history of abusing the policies of the company. My experience was before they fired the staff, and in fact, they were booming as they had about a half-dozen apparently high-school aged kids making fan power extenders several times when I went there - in addition to a significant number of other staff.
I bought from them a couple of months ago, and there was virtually no-one there when I walked in.
That said, I personally think it is not at all good business policy to stiff customers and not make up for it. I am sorry to hear of your experience, and I will probably consider going elsewhere the next time I do a build. Your experience combined with mine sound, to me at least, like the kind of experience one might expect from an addictive personality. Customers, and treating your customers fairly, should always be the top priority of a company, IMO.
