Microsoft Reportedly Developing AI-Powered Chatbot for Xbox Support

AleksandarK · Apr 3, 2024

According to the latest report from The Verge, Microsoft is currently testing a new AI-driven chatbot designed to automate support tasks for its Xbox gaming platform. As the report notes, Microsoft is experimenting with an animated AI character that will assist in answering Xbox support inquiries. The Xbox AI chatbot is connected to Microsoft's Xbox network and ecosystem support documentation. It can answer questions and process game refunds from the Microsoft support website, all aiming to provide users with simple and quick assistance on support topics using natural language, drawing information from existing Xbox support pages. Training on Microsoft's enterprise data will help Microsoft reduce the AI model's hallucinations and instruct it to do only as intended.

As a result, the chatbot's responses closely resemble the information Microsoft provides to its customers to automate support tasks. Recently, Microsoft has expanded the test pool for its new Xbox chatbot, suggesting that the "Xbox Support Virtual Agent" may soon handle support inquiries for all Xbox customers. The development of the Xbox chatbot prototype is part of a broader initiative within Microsoft Gaming to introduce AI-powered features and tools for the Xbox platform and developer tools. The company is also reportedly working on providing AI capabilities for game content creation, gameplay, and the Xbox platform and devices. However, Xbox employees have yet to publicly confirm these more extensive AI efforts for Microsoft Gaming, likely due to the company's cautious approach to presenting AI in gaming. Nevertheless, AI will soon become an integral part of gaming consoles.

View at TechPowerUp Main Site | Source

the54thvoid · Apr 3, 2024

Customer: Hi, I'm having a problem with my account settings, I'm...
XBox AI: What a great day. Isn't it just?
Customer: No. No. I'm having a problem with my...
XBox AI: Sometimes problems are just solutions waiting for an answer.
Customer: What?
XBox AI: Did you say, "Thanks, my problem is fixed?"
Customer: No.. No, I'm...
XBox AI: Have a golly gosh and great day. Please rate this experience.
XBox AI: On a scale of 1-10, would you recommend this to a friend?
Customer: What? No. I've still got a problem with my account.
XBox AI: You said "10". Thank you for your feedback.
---click---

bonehead123 · Apr 3, 2024

Well, IMO, customer service (and most others too) chatbots are just like buttholes.....everybody has 1 and they all stink to high heaven...

In all my many years on this planet, I have yet to find one that actually works well enough to actually resolve my issues on it's own... perhaps the AI thing can make this better, but I'm not holding my breath

ThrashZone · Apr 3, 2024

Hi,
Yeah hallucinations wise I'm sure the refund part of AI function will be really fun to get that to actually work hehe

Darmok N Jalad · Apr 3, 2024

AleksandarK said:
Microsoft is experimenting with an animated AI character that will assist in answering Xbox support inquiries.

I’m baaack….

R-T-B · Apr 3, 2024

Tay no... you're not supposed to talk to people, remember?

Back into the toxic ideas bucket...

wNotyarD · Apr 3, 2024

If this AI is trained on the typical Xbox chat interaction...

Owen1982 · Apr 3, 2024

Microsoft: How can we support our customers less?

Darmok N Jalad · Apr 3, 2024

We'll know the chatbot has succeeded in becoming fully Microsoft when it starts sending inconsistent messaging to customers.

FreedomEclipse · Apr 4, 2024

I dont even use google assistant. I keep it turned off/disabled.

Bwaze · Apr 4, 2024

When even Third World support is too expensive...

Wye · Apr 17, 2024

If your job is to rush with a copy&paste answer to customers without reading or understanding their support ticket, you deserve your job to be taken over by automation. I refuse to call it AI because because there is nothing "intelligent" in CS automation.

Customer Support these days has become non existing, you have to navigate endless menus, being put on hold while transfered 5 times and restart the whole process every time. And they close tickets without checking with the customer the problem has been solved. You end up in phone calls for multiple hours to get 10$ back.
All to hide the fact that companies don't want to spend any money on support at all.

And why should they?!
Are you really checking a company support before buying a product or service?
Is the government forcing companies to support their crap?

No.
And: No.

So whats the point of it? Illusion.

Processor	Ryzen 7800X3D
Motherboard	MSI MAG Mortar B650 (wifi)
Cooling	be quiet! Dark Rock Pro 4
Memory	32GB Kingston Fury
Video Card(s)	Gainward RTX4070ti
Storage	Seagate FireCuda 530 M.2 1TB / Samsumg 960 Pro M.2 512Gb
Display(s)	LG 32" 165Hz 1440p GSYNC
Case	Asus Prime AP201
Audio Device(s)	On Board
Power Supply	be quiet! Pure POwer M12 850w Gold (ATX3.0)
Software	W10

System Name	The Little One
Processor	i5-11320H @4.4GHZ
Motherboard	AZW SEI
Cooling	Fan w/heat pipes + side & rear vents
Memory	64GB Crucial DDR4-3200 (2x 32GB)
Video Card(s)	Iris XE
Storage	WD Black SN850X 4TB m.2, Seagate 2TB SSD + SN850 4TB x2 in an external enclosure
Display(s)	2x Samsung 43" & 2x 32"
Case	Practically identical to a mac mini, just purrtier in slate blue, & with 3x usb ports on the front !
Audio Device(s)	Yamaha ATS-1060 Bluetooth Soundbar & Subwoofer
Power Supply	65w brick
Mouse	Logitech MX Master 2
Keyboard	Logitech G613 mechanical wireless
Software	Windows 10 pro 64 bit, with all the unnecessary background shitzu turned OFF !
Benchmark Scores	PDQ

System Name	Ghetto Rigs z490\|x99\|Acer 17 Nitro 7840hs/ 5600c40-2x16/ 4060/ 1tb acer stock m.2/ 4tb sn850x
Processor	10900k w/Optimus Foundation \| 5930k w/Black Noctua D15
Motherboard	z490 Maximus XII Apex \| x99 Sabertooth
Cooling	oCool D5 res-combo/280 GTX/ Optimus Foundation/ gpu water block \| Blk D15
Memory	Trident-Z Royal 4000c16 2x16gb \| Trident-Z 3200c14 4x8gb
Video Card(s)	Titan Xp-water \| evga 980ti gaming-w/ air
Storage	970evo+500gb & sn850x 4tb \| 860 pro 256gb \| Acer m.2 1tb/ sn850x 4tb\| Many2.5" sata's ssd 3.5hdd's
Display(s)	1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
Case	D450 \| Cherry Entertainment center on Test bench
Audio Device(s)	Built in Realtek x2 with 2-Insignia 2.0 sound bars & 1-LG sound bar
Power Supply	EVGA 1000P2 with APC AX1500 \| 850P2 with CyberPower-GX1325U
Mouse	Redragon 901 Perdition x3
Keyboard	G710+x3
Software	Win-7 pro x3 and win-10 & 11pro x3
Benchmark Scores	Are in the benchmark section

System Name	Budget Box
Processor	Xeon E5-2667v2
Motherboard	ASUS P9X79 Pro
Cooling	Some cheap tower cooler, I dunno
Memory	32GB 1866-DDR3 ECC
Video Card(s)	XFX RX 5600XT
Storage	WD NVME 1GB
Display(s)	ASUS Pro Art 27"
Case	Antec P7 Neo

System Name	Pioneer
Processor	Ryzen R9 7950X
Motherboard	GIGABYTE Aorus Elite X670 AX
Cooling	Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory	64GB (4x 16GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s)	XFX RX 7900 XTX Speedster Merc 310
Storage	2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s)	55" LG 55" B9 OLED 4K Display
Case	Thermaltake Core X31
Audio Device(s)	TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply	FSP Hydro Ti Pro 850W
Mouse	Logitech G305 Lightspeed Wireless
Keyboard	WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software	Gentoo Linux x64 / Windows 11

Microsoft Reportedly Developing AI-Powered Chatbot for Xbox Support

AleksandarK

News Editor

the54thvoid

Intoxicated Moderator

bonehead123

ThrashZone

Darmok N Jalad

R-T-B

wNotyarD

Owen1982

Darmok N Jalad

FreedomEclipse

~Technological Technocrat~

Bwaze

Wye

System Name	G-Station 1.17 FINAL
Processor	AMD Ryzen 7 5700X3D
Motherboard	Gigabyte X470 Aorus Gaming 7 Wi-Fi
Cooling	DeepCool AK620 Digital
Memory	Asgard Bragi DDR4-3600CL14 2x16GB
Video Card(s)	Sapphire Pulse RX 7900 XTX
Storage	240GB Samsung 840 Evo, 1TB Asgard AN2, 2TB Hiksemi FUTURE-LITE, 320GB+1TB 7200RPM HDD
Display(s)	Samsung 34" Odyssey OLED G8
Case	Thermaltake Level 20 MT
Audio Device(s)	Astro A40 TR + MixAmp
Power Supply	Cougar GEX X2 1000W
Mouse	Razer Viper Ultimate
Keyboard	Razer Huntsman Elite (Red)
Software	Windows 11 Pro

System Name	Computer!
Processor	i7-6700K
Motherboard	AsRock Z170 Extreme 7+
Cooling	EKWB on CPU & GPU, 240 slim and 360 Monsta, Aquacomputer Aquabus D5, Aquaaero 6 Pro.
Memory	32Gb Kingston Hyper-X 3Ghz
Video Card(s)	Asus 980 Ti Strix
Storage	2 x 950 Pro
Display(s)	Old Acer thing
Case	NZXT 440 Modded
Audio Device(s)	onboard
Power Supply	Seasonic PII 600W Platinum
Mouse	Razer Deathadder Chroma
Keyboard	Logitech G15
Software	Win 10 Pro

System Name	Codename: Icarus Mk.VI
Processor	Intel 8600k@Stock -- pending tuning
Motherboard	Asus ROG Strixx Z370-F
Cooling	CPU: BeQuiet! Dark Rock Pro 4 {1xCorsair ML120 Pro\|5xML140 Pro}
Memory	32GB XPG Gammix D10 {2x16GB}
Video Card(s)	ASUS Dual Radeon™ RX 6700 XT OC Edition
Storage	Samsung 970 Evo 512GB SSD (Boot)\|WD SN770 (Gaming)\|2x 3TB Toshiba DT01ACA300\|2x 2TB Crucial BX500
Display(s)	LG GP850-B
Case	Corsair 760T (White)
Audio Device(s)	Yamaha RX-V573\|Speakers: JBL Control One\|Auna 300-CN\|Wharfedale Diamond SW150
Power Supply	Corsair AX760
Mouse	Logitech G900
Keyboard	Duckyshine Dead LED(s) III
Software	Windows 10 Pro
Benchmark Scores	(ノಠ益ಠ)ノ彡┻━┻