• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Microsoft Reportedly Developing AI-Powered Chatbot for Xbox Support

AleksandarK

News Editor
Staff member
Joined
Aug 19, 2017
Messages
2,524 (0.96/day)
According to the latest report from The Verge, Microsoft is currently testing a new AI-driven chatbot designed to automate support tasks for its Xbox gaming platform. As the report notes, Microsoft is experimenting with an animated AI character that will assist in answering Xbox support inquiries. The Xbox AI chatbot is connected to Microsoft's Xbox network and ecosystem support documentation. It can answer questions and process game refunds from the Microsoft support website, all aiming to provide users with simple and quick assistance on support topics using natural language, drawing information from existing Xbox support pages. Training on Microsoft's enterprise data will help Microsoft reduce the AI model's hallucinations and instruct it to do only as intended.

As a result, the chatbot's responses closely resemble the information Microsoft provides to its customers to automate support tasks. Recently, Microsoft has expanded the test pool for its new Xbox chatbot, suggesting that the "Xbox Support Virtual Agent" may soon handle support inquiries for all Xbox customers. The development of the Xbox chatbot prototype is part of a broader initiative within Microsoft Gaming to introduce AI-powered features and tools for the Xbox platform and developer tools. The company is also reportedly working on providing AI capabilities for game content creation, gameplay, and the Xbox platform and devices. However, Xbox employees have yet to publicly confirm these more extensive AI efforts for Microsoft Gaming, likely due to the company's cautious approach to presenting AI in gaming. Nevertheless, AI will soon become an integral part of gaming consoles.



View at TechPowerUp Main Site | Source
 

the54thvoid

Super Intoxicated Moderator
Staff member
Joined
Dec 14, 2009
Messages
12,986 (2.39/day)
Location
Glasgow - home of formal profanity
Processor Ryzen 7800X3D
Motherboard MSI MAG Mortar B650 (wifi)
Cooling be quiet! Dark Rock Pro 4
Memory 32GB Kingston Fury
Video Card(s) Gainward RTX4070ti
Storage Seagate FireCuda 530 M.2 1TB / Samsumg 960 Pro M.2 512Gb
Display(s) LG 32" 165Hz 1440p GSYNC
Case Asus Prime AP201
Audio Device(s) On Board
Power Supply be quiet! Pure POwer M12 850w Gold (ATX3.0)
Software W10
Customer: Hi, I'm having a problem with my account settings, I'm...
XBox AI: What a great day. Isn't it just?
Customer: No. No. I'm having a problem with my...
XBox AI: Sometimes problems are just solutions waiting for an answer.
Customer: What?
XBox AI: Did you say, "Thanks, my problem is fixed?"
Customer: No.. No, I'm...
XBox AI: Have a golly gosh and great day. Please rate this experience.
XBox AI: On a scale of 1-10, would you recommend this to a friend?
Customer: What? No. I've still got a problem with my account.
XBox AI: You said "10". Thank you for your feedback.
---click---
 
Joined
Oct 18, 2013
Messages
6,133 (1.52/day)
Location
Over here, right where you least expect me to be !
System Name The Little One
Processor i5-11320H @4.4GHZ
Motherboard AZW SEI
Cooling Fan w/heat pipes + side & rear vents
Memory 64GB Crucial DDR4-3200 (2x 32GB)
Video Card(s) Iris XE
Storage WD Black SN850X 4TB m.2, Seagate 2TB SSD + SN850 4TB x2 in an external enclosure
Display(s) 2x Samsung 43" & 2x 32"
Case Practically identical to a mac mini, just purrtier in slate blue, & with 3x usb ports on the front !
Audio Device(s) Yamaha ATS-1060 Bluetooth Soundbar & Subwoofer
Power Supply 65w brick
Mouse Logitech MX Master 2
Keyboard Logitech G613 mechanical wireless
Software Windows 10 pro 64 bit, with all the unnecessary background shitzu turned OFF !
Benchmark Scores PDQ
Well, IMO, customer service (and most others too) chatbots are just like buttholes.....everybody has 1 and they all stink to high heaven...

In all my many years on this planet, I have yet to find one that actually works well enough to actually resolve my issues on it's own... perhaps the AI thing can make this better, but I'm not holding my breath :D
 
Joined
Feb 20, 2020
Messages
9,340 (5.44/day)
Location
Louisiana
System Name Ghetto Rigs z490|x99|Acer 17 Nitro 7840hs/ 5600c40-2x16/ 4060/ 1tb acer stock m.2/ 4tb sn850x
Processor 10900k w/Optimus Foundation | 5930k w/Black Noctua D15
Motherboard z490 Maximus XII Apex | x99 Sabertooth
Cooling oCool D5 res-combo/280 GTX/ Optimus Foundation/ gpu water block | Blk D15
Memory Trident-Z Royal 4000c16 2x16gb | Trident-Z 3200c14 4x8gb
Video Card(s) Titan Xp-water | evga 980ti gaming-w/ air
Storage 970evo+500gb & sn850x 4tb | 860 pro 256gb | Acer m.2 1tb/ sn850x 4tb| Many2.5" sata's ssd 3.5hdd's
Display(s) 1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
Case D450 | Cherry Entertainment center on Test bench
Audio Device(s) Built in Realtek x2 with 2-Insignia 2.0 sound bars & 1-LG sound bar
Power Supply EVGA 1000P2 with APC AX1500 | 850P2 with CyberPower-GX1325U
Mouse Redragon 901 Perdition x3
Keyboard G710+x3
Software Win-7 pro x3 and win-10 & 11pro x3
Benchmark Scores Are in the benchmark section
Hi,
Yeah hallucinations wise I'm sure the refund part of AI function will be really fun to get that to actually work hehe
 
Joined
Mar 16, 2017
Messages
2,063 (0.74/day)
Location
Tanagra
System Name Budget Box
Processor Xeon E5-2667v2
Motherboard ASUS P9X79 Pro
Cooling Some cheap tower cooler, I dunno
Memory 32GB 1866-DDR3 ECC
Video Card(s) XFX RX 5600XT
Storage WD NVME 1GB
Display(s) ASUS Pro Art 27"
Case Antec P7 Neo
Microsoft is experimenting with an animated AI character that will assist in answering Xbox support inquiries.
I’m baaack….
1712174179579.jpeg
 
Joined
Aug 20, 2007
Messages
21,400 (3.41/day)
System Name Pioneer
Processor Ryzen R9 9950X
Motherboard GIGABYTE Aorus Elite X670 AX
Cooling Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory 64GB (4x 16GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s) XFX RX 7900 XTX Speedster Merc 310
Storage Intel 905p Optane 960GB boot, +2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s) 55" LG 55" B9 OLED 4K Display
Case Thermaltake Core X31
Audio Device(s) TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply FSP Hydro Ti Pro 850W
Mouse Logitech G305 Lightspeed Wireless
Keyboard WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software Gentoo Linux x64 / Windows 11 Enterprise IoT 2024
Tay no... you're not supposed to talk to people, remember?

Back into the toxic ideas bucket...
 
Joined
Sep 26, 2022
Messages
2,009 (2.62/day)
Location
Brazil
System Name G-Station 1.17 FINAL
Processor AMD Ryzen 7 5700X3D
Motherboard Gigabyte X470 Aorus Gaming 7 WiFi
Cooling DeepCool AK620 Digital
Memory Asgard Bragi DDR4-3600CL14 2x16GB
Video Card(s) Sapphire PULSE RX 7900 XTX
Storage 240GB Samsung 840 Evo, 1TB Asgard AN2, 2TB Hiksemi FUTURE-LITE, 320GB+1TB 7200RPM HDD
Display(s) Samsung 34" Odyssey OLED G8
Case Thermaltake Level 20 MT
Audio Device(s) Astro A40 TR + MixAmp
Power Supply Cougar GEX X2 1000W
Mouse Razer Viper Ultimate
Keyboard Razer Huntsman Elite (Red)
Software Windows 11 Pro
If this AI is trained on the typical Xbox chat interaction...
 
Joined
Feb 23, 2016
Messages
135 (0.04/day)
System Name Computer!
Processor i7-6700K
Motherboard AsRock Z170 Extreme 7+
Cooling EKWB on CPU & GPU, 240 slim and 360 Monsta, Aquacomputer Aquabus D5, Aquaaero 6 Pro.
Memory 32Gb Kingston Hyper-X 3Ghz
Video Card(s) Asus 980 Ti Strix
Storage 2 x 950 Pro
Display(s) Old Acer thing
Case NZXT 440 Modded
Audio Device(s) onboard
Power Supply Seasonic PII 600W Platinum
Mouse Razer Deathadder Chroma
Keyboard Logitech G15
Software Win 10 Pro
Microsoft: How can we support our customers less?
 
Joined
Mar 16, 2017
Messages
2,063 (0.74/day)
Location
Tanagra
System Name Budget Box
Processor Xeon E5-2667v2
Motherboard ASUS P9X79 Pro
Cooling Some cheap tower cooler, I dunno
Memory 32GB 1866-DDR3 ECC
Video Card(s) XFX RX 5600XT
Storage WD NVME 1GB
Display(s) ASUS Pro Art 27"
Case Antec P7 Neo
We'll know the chatbot has succeeded in becoming fully Microsoft when it starts sending inconsistent messaging to customers.
 

FreedomEclipse

~Technological Technocrat~
Joined
Apr 20, 2007
Messages
23,984 (3.74/day)
Location
London,UK
System Name DarnGosh Edition
Processor AMD 7800X3D
Motherboard MSI X670E GAMING PLUS
Cooling Thermalright AM5 Contact Frame + Phantom Spirit 120SE
Memory G.Skill Trident Z5 NEO DDR5 6000 CL32-38-38-96
Video Card(s) Asus Dual Radeon™ RX 6700 XT OC Edition
Storage WD SN770 1TB (Boot)| 2x 2TB WD SN770 (Gaming)| 2x 2TB Crucial BX500| 2x 3TB Toshiba DT01ACA300
Display(s) LG GP850-B
Case Corsair 760T (White) {1xCorsair ML120 Pro|5xML140 Pro}
Audio Device(s) Yamaha RX-V573|Speakers: JBL Control One|Auna 300-CN|Wharfedale Diamond SW150
Power Supply Seasonic Focus GX-850 80+ GOLD
Mouse Logitech G502 X
Keyboard Duckyshine Dead LED(s) III
Software Windows 11 Home
Benchmark Scores ლ(ಠ益ಠ)ლ
I dont even use google assistant. I keep it turned off/disabled.
 

Wye

Joined
Feb 15, 2023
Messages
201 (0.32/day)
If your job is to rush with a copy&paste answer to customers without reading or understanding their support ticket, you deserve your job to be taken over by automation. I refuse to call it AI because because there is nothing "intelligent" in CS automation.

Customer Support these days has become non existing, you have to navigate endless menus, being put on hold while transfered 5 times and restart the whole process every time. And they close tickets without checking with the customer the problem has been solved. You end up in phone calls for multiple hours to get 10$ back.
All to hide the fact that companies don't want to spend any money on support at all.

And why should they?!
Are you really checking a company support before buying a product or service?
Is the government forcing companies to support their crap?

No.
And: No.

So whats the point of it? Illusion.
 
Top