3600MHz G.Skill Trident Z Neo showing as 2133MHz In BIOS?

[GLD]

OP, don't forget your rig may be able to run 2 sticks of ram at 3600, but it may or may not with 4 sticks. You may be able to find that in the QVL.

 

[Fastjagman]

Yes as default i am. But can enter advanced mode no prob.?

I'm in the same situation with my setup and I have the same problem 2133 I have tried a couple of things and I'm no further with it. I'm trying to figure this stuff out myself

 

[Mr McC]

I'm in the same situation with my setup and I have the same problem 2133 I have tried a couple of things and I'm no further with it. I'm trying to figure this stuff out myself

Basically you have 2 options: enable the XMP profile in the bios and the ram should run at the speed and with the timings indicated on the box, or manually input these timings in the bios, once you have determined them via third-party software, namely the ryzen dram calculator - https://www.techpowerup.com/download/ryzen-dram-calculator/

The consensus appears to be that it is better to manually insert the timings, but many people are simply enabling XMP and seem to be happy enough with the results.

I will shortly be in a similar situation, so I have been trying to read as much documentation relating to this issue as possible, but I am no expert. Fortunately, this forum is filled with experts who will be able to help with further queries.

As a starting point, I found the following video quite useful in showing the process involved when using the dram-calculator:

Hope this helps to point you in the right direction.

 

[EarthDog]

My dude... you don't want your email listed like that on a public forum... lol

PM the guy.

 

[Fastjagman]

My dude... you don't want your email listed like that on a public forum... lol

PM the guy.

Thank you for heads up stupid move. This better?

 

[Mr McC]

Greatly appreciated your help I'm bit lost and found out I'm definitely old school and all the help you guys are doing for me thank you again

Great video explained alot I have to work on and learn


Please send me all links you can . And if you want to you can email me at fastjagman@icloud.com or call me whatever you want or works for you let me know and thank you for your help and time

I will help as much as I can, but I haven't built a computer in many years, and all the information I provide is purely from a theoretical standpoint. You would be better advised to seek knowledge here, where you can get opinions from people who have actually got their hands dirty and know what they are talking about:

AMD Ryzen Memory Tweaking & Overclocking Guide

Memory overclocking has a significant impact on performance of AMD Ryzen-powered machines, but the alleged complexity of memory tweaking on this platform, largely fueled by misinformation and lack of documentation, has kept some enthusiasts away from it. We want to change this.

www.techpowerup.com

I will be building a rig in the near future with a Ryzen 3600 and I will try to break down the approach that I will be following, it may help you. This assumes that I don't simply enter the bios and enable the XMP settings, I have not ruled that out yet. Bear in mind that as you increase memory speeds, you may reach a stage where you are unable to boot, which will require you to reset the bios, the first the thing to do is to find out how to do this on your specific motherboard (button at the back or jumper on the board itself).

I intend to buy ram rated to run at 3600mhz cl16. I am aware that the bios will not run the ram at this speed at first boot.

Once I have installed Windows, I will download and run the freeware version of Thaiphoon Burner, available here:

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www.softnology.biz

This will read all the information relating to my ram, which I will export to the desktop as a html report. I will then import this report into the ryzen dram calculator linked above. I will input any further information required by the calculator and have it calculate the "safe" option settings to run at 3600mhz. The ram is rated to run at 1.35v, so I assume that the "safe" setting will suggest a voltage close to that. Now it is simply a question of putting these suggested values into the bios. Unfortunately each bios adopts its own naming scheme, so you may need to clarify how the term in the calculator actually appears in your bios, before you start.

Finally, I will set the Fclk to 1800, as this matches the ram speed (1800x2 = 3600).

This should get my ram running at the advertised speed, or alternatively, as stated, I may simply go into the bios at the start and enable XMP.

I can't really give you any more help, it would be a question of the blind leading the blind.

Good luck.

 

[Fastjagman]

Thanks I appreciate it good luck to, and what board are you going to use?

 

[Mr McC]

Thanks I appreciate it good luck to, and what board are you going to use?

The MSI Mortar Max, assuming that B550 boards have not been released by that time.

 

[EarthDog]

as stated, I may simply go into the bios at the start and enable XMP.

Start there.

 

[Zach_01]

Yes as default i am. But can enter advanced mode no prob.?

Sorry for the late replay!
Yes of course you can enter the advanced mode.

Before anything try what @NoJuan999 suggests here... with this screenshot.

Yes, just enter the BIOS and enter Advanced Mode, then click on the AI Tweaking Tab and set the AI Overclock Tuner setting to DOCP.
It should automatically select the correct DOCP (XMP) Profile for your RAM kit.
It should be similar to this (except yours should be 3600, not 3200):
View attachment 144197

If that is no successfull then you can go fully manual for DRAM settings, but first thing first...

 

[alphamachina]

I've got the same issue. First of all, I've already updated the BIOS to the latest version.

I'm running (G.Skill Trident Z Neo Series 32GB (2 x 16GB) DDR4 3600MHz CL16-19-19-39 1.35V F4-3600C16D-32GTZNC) on the ASUS X570-E Strix Gaming motherboard, and I've never had issues like this getting RAM to run at the rated clock speeds. Corsair Vengeance on my older z270x motherboard ran 32GB at 3600MHz all day long with no issues by just enabling XMP. On this ASUS motherboard, and with this new RAM, I'm enabling DOCP and it shows the profile set for 2400MHz. Did I get ripped off or something? The box doesn't show the speeds, so I'm just going by what the Amazon page shows: https://www.amazon.com/gp/product/B07WTS8T2W/

The timings on Amazon show CL16-19-19-39, but the timings in the BIOS show 2400MHz at 15-15-15-*. I'm starting to think these people sent me the wrong RAM here.

EDIT: Yep, those bastards sent me cheaper RAM for the price of the 3600MHz sticks. In HWiNFO, they're showing up as "G Skill F4-2400C15-16GTZR". So, I contacted Amazon support, and got bounced around until I finally got to their technical support person, told them I'd be without my PC while I sent these off and waited to order the correct ones. She REALLY hooked me up, told me to KEEP these and they'd refund me the full amount so I could order what I need. I'm dumbfounded right now. Wow..

 

[Mr McC]

I've got the same issue. First of all, I've already updated the BIOS to the latest version.

I'm running (G.Skill Trident Z Neo Series 32GB (2 x 16GB) DDR4 3600MHz CL16-19-19-39 1.35V F4-3600C16D-32GTZNC) on the ASUS X570-E Strix Gaming motherboard, and I've never had issues like this getting RAM to run at the rated clock speeds. Corsair Vengeance on my older z270x motherboard ran 32GB at 3600MHz all day long with no issues by just enabling XMP. On this ASUS motherboard, and with this new RAM, I'm enabling DOCP and it shows the profile set for 2400MHz. Did I get ripped off or something? The box doesn't show the speeds, so I'm just going by what the Amazon page shows: https://www.amazon.com/gp/product/B07WTS8T2W/

The timings on Amazon show CL16-19-19-39, but the timings in the BIOS show 2400MHz at 15-15-15-*. I'm starting to think these people sent me the wrong RAM here.

I linked Thaiphoon Burner above, it will allow you to identify your RAM.

 

[alphamachina]

I linked Thaiphoon Burner above, it will allow you to identify your RAM.

I did it using HWINFO, and they're most certainly a lower MHz RAM. I edited my original post to show this ^ Though, I can see how they might send out the wrong RAM. The G Skill box has NO identifying serial numbers, bar codes, nothing. It just says "TridentZ NEO Ryzen AMD" on it, with a picture of the RAM on the front and a little window showing the stick inside. The back talks about a bunch of marketing garbage with "Made in Taiwan" but no identifying markers what-so-ever.

 

[thesmokingman]

I did it using HWINFO, and they're most certainly a lower MHz RAM. I edited my original post to show this ^ Though, I can see how they might send out the wrong RAM. The G Skill box has NO identifying serial numbers, bar codes, nothing. It just says "TridentZ NEO Ryzen AMD" on it, with a picture of the RAM on the front and a little window showing the stick inside. The back talks about a bunch of marketing garbage with "Made in Taiwan" but no identifying markers what-so-ever.

The sticks should have serial number labels on them which will also tell you what sticks they are etc.

I linked Thaiphoon Burner above, it will allow you to identify your RAM.

That's too complicated for ppl who don't know how to setup their ram. It's easier to use cpuz, hit the SPD tab and far right column shows maximum rated speed and main timings.

 

[alphamachina]

Yeah, it's the same as what HWINFO shows. And if I'm not mistaken, I've been seeing A LOT of people with this issue, unable to get this RAM above 2133 or 2400MHz. I think a lot of them could be ordering it on Amazon and being sent the wrong thing, but not double checking if it's legit or not. Not to mention, this RAM is nearly 4 years old, so there's no way it's optimized for Ryzen 3000. What a farce.

The sticks should have serial number labels on them which will also tell you what sticks they are etc.

That's too complicated for ppl who don't know how to setup their ram. It's easier to use cpuz, hit the SPD tab and far right column shows maximum rated speed and main timings.

I know how to set up RAM when it's the correct RAM, been building PC's for two decades. I didn't think I needed to check the RAM sticks when I put them in the system. This is only the second time in more than 10 years that I've received the wrong part. Lucky, I guess. Or unlucky? No idea. Ryzen Calc and Thaiphoon Burner seem like great tools, and I'll likely try them out to see where I can get with the Corsair Vengeance Pro DDR4 3600 (supposed to often times be Samsung B-die or E-die) I just ordered, so we'll see. Also, I already had HWINFO on hand, so that's what I used.

 

[thesmokingman]

Yeah, it's the same as what HWINFO shows. And if I'm not mistaken, I've been seeing A LOT of people with this issue, unable to get this RAM above 2133 or 2400MHz. I think a lot of them could be ordering it on Amazon and being sent the wrong thing, but not double checking if it's legit or not. Not to mention, this RAM is nearly 4 years old, so there's no way it's optimized for Ryzen 3000. What a farce. View attachment 147278View attachment 147279View attachment 147280


I know how to set up RAM when it's the correct RAM, been building PC's for two decades. I didn't think I needed to check the RAM sticks when I put them in the system. This is only the second time in more than 10 years that I've received the wrong part. Lucky, I guess. Or unlucky? No idea. Ryzen Calc and Thaiphoon Burner seem like great tools, and I'll likely try them out to see where I can get with the Corsair Vengeance Pro DDR4 3600 (supposed to often times be Samsung B-die or E-die) I just ordered, so we'll see. Also, I already had HWINFO on hand, so that's what I used.

You know, those are not even the right ram yea, putting aside the incorrect speed for a moment.? Look closely at the pic of the Neos vs the old style RGB you recieved.

 

[Shamejais]

As title states my brand new 64GB of G.Skill ram shows as 2133MHz despite being 3600MHz CL16 ones. They are on the qvl of my Asus Crosshair VIII Hero X570 mobo. which i run with my Ryzen 3950X. Whole build is new.

Why is this happening - and do i just change it in BIOS or how do i get them to run as they should? New to building.

Thanks.

Why should i do ANYTHING AT ALL, if i bought Mobo with 3600MHz support and RAM with 3600MHz - STARTING TO HATE AMD for this crap (angry, terribly)