I don't have a 2nd monitor, the comment wasn't aimed at your issue but more of a general one. There were plenty of people having issues with HW acceleration and other misc issues, but I was lucky enough I guess that I wasn't affected by any of them.
@NRANM So I take it the MPO fix didn't resolve your issue?
Running a 6600XT with a 1080p 240Hz monitor without any issues like broken HW acceleration in FF/Chrome or black screens from the beginning. Only trouble I had was with CSGO not loading maps, but it's fixable via command line.
Hw accel in browsers has been broken since the first version of internet explorer, its not needed as cpus are overpowered to run media in browsers, turn it off.
@NRANM So I take it the MPO fix didn't resolve your issue?
Running a 6600XT with a 1080p 240Hz monitor without any issues like broken HW acceleration in FF/Chrome or black screens from the beginning. Only trouble I had was with CSGO not loading maps, but it's fixable via command line.
GerKNG described the issue accurately. I can add that it isn't even necessary to play a video. I've triggered the bug by simply working with a VMware virtual machine with graphics acceleration enabled in its settings. This issue seems to be related to both FreeSync and hardware acceleration for various tasks. Heck, I've had it happening while I was browsing TPU's reviews and listening to music via foobar2000.
The difference is that the latest driver did not fix it for me, and at this point I'm getting tired of reinstalling graphics drivers and testing various potential fixes. I'd rather spend money and have some peace of mind. I will keep using the last stable driver I have, and at some point in the future will simply switch back to NVIDIA, most likely later this month. Some RTX 3070's look appealing.
Have you tried running your 240hz display at 120hz to see if the crashes continue?
I have one 165hz display and one 70hz (both 1440p, both with Freesync enabled) and also had a similar problem usually when playing video and gaming at the same time.
But that disappeared completely with the more recent drivers.
but that does not help me... the customer.
we are now ~ 10 years in of non stop driver problems that appear out of nowhere, get fixed after months and then re appear again.
general instability back with GCN 1.0 across the board (game crashes, windows crashes etc.)
Polaris released with super broken drivers with massive image problems in many games.
RDNA released with the black screen issue (which was never fully fixed until this day for everyone)
HW Acceleration was broken for years.
RDNA2 was very unstable and had lots of bugs on launch (i remember trying to Play CoD BO:CW with a friend and had weeks over weeks of non stop driver timeouts in this game until it got fixed)
then we had the MPO bug which made basically EVERY GPU useless for people with 240+Hz displays since it constantly locked up and froze with a grey screen... since February!
Enhanced Sync was unuseable for several years and is still very buggy.
and now we are in late 2022. our RDNA2 cards are now two years old and in two weeks RDNA3 releases... took them almost the whole Lifespan of the RDNA2 Architecture to fix it's biggest issues. I bet money that RDNA3 will be the same mess as usual...
for me and many others this is just unacceptable.
there is a reason why AMD has the better Price/Performance Cards, way more VRAM and still has barely 10% market share.
Ok, so I have installed the newest driver release in order to get rid of crashes, but it completely messed up my audio. I couldn't get my audio running no matter what I did, I restored my windows and rolled back to 22.11.1...
Have you tried running your 240hz display at 120hz to see if the crashes continue?
I have one 165hz display and one 70hz (both 1440p, both with Freesync enabled) and also had a similar problem usually when playing video and gaming at the same time.
But that disappeared completely with the more recent drivers.
I'm assuming this was directed at me, since GerKNG apparently has the issue fixed in the latest driver.
I have a 165Hz monitor as my primary, and a 60Hz monitor as my secondary. I run my primary at 120Hz and my secondary at 50Hz currently with the old/stable driver. If I increase either refresh rate, the VRAM clock is maxed out, which bugs the hell out of me. With the latest driver I can increase the secondary monitor's refresh rate to 60Hz. However, regardless of what refresh rate I use with either monitor, if I'm using the latest driver, I get the "black screen/monitors go to sleep/whole system hangs"-thing. The only thing that seemed to have actually helped is setting both displays to 60Hz, and disabling FreeSync in the AMD Software and Adaptive Sync in the monitor's settings, although I'm not 100% certain of this, more like 98%. At this point, my patience has been spent, and I cannot be bothered with any more tests, unless the next AMD changelog includes something like "yeah, we thought we fixed that dual-monitor issue in the previous version, but actually it was mostly fixed, and now we are absolutely, positively certain that it is completely fixed".
If any of you have never experienced this issue, good for you. I am envious.
And I'm sure NVIDIA's driver for the 3000 series isn't flawless, but it can't be as bad as this. And in fact, for previous generation cards (more specifically Kepler and Pascal) it isn't as bad as this. Quite the contrary, it was pretty good in my experience. I used it for years.
Have you tried running your 240hz display at 120hz to see if the crashes continue?
I have one 165hz display and one 70hz (both 1440p, both with Freesync enabled) and also had a similar problem usually when playing video and gaming at the same time.
But that disappeared completely with the more recent drivers.
Ok, so I have installed the newest driver release in order to get rid of crashes, but it completely messed up my audio. I couldn't get my audio running no matter what I did, I restored my windows and rolled back to 22.11.1...
I'm assuming this was directed at me, since GerKNG apparently has the issue fixed in the latest driver.
I have a 165Hz monitor as my primary, and a 60Hz monitor as my secondary. I run my primary at 120Hz and my secondary at 50Hz currently with the old/stable driver. If I increase either refresh rate, the VRAM clock is maxed out, which bugs the hell out of me. With the latest driver I can increase the secondary monitor's refresh rate to 60Hz. However, regardless of what refresh rate I use with either monitor, if I'm using the latest driver, I get the "black screen/monitors go to sleep/whole system hangs"-thing. The only thing that seemed to have actually helped is setting both displays to 60Hz, and disabling FreeSync in the AMD Software and Adaptive Sync in the monitor's settings, although I'm not 100% certain of this, more like 98%. At this point, my patience has been spent, and I cannot be bothered with any more tests, unless the next AMD changelog includes something like "yeah, we thought we fixed that dual-monitor issue in the previous version, but actually it was mostly fixed, and now we are absolutely, positively certain that it is completely fixed".
If any of you have never experienced this issue, good for you. I am envious.
And I'm sure NVIDIA's driver for the 3000 series isn't flawless, but it can't be as bad as this. And in fact, for previous generation cards (more specifically Kepler and Pascal) it isn't as bad as this. Quite the contrary, it was pretty good in my experience. I used it for years.
So glad to see i'm not the only one too, i have brand new pc that i built, has rx6950xt and use 2 monitors one samsung g7 odyssey 1440p 240hz and one old acer 1080p 75hz, and every once in a while i get that random grey screen with tiny horizontal blue lines, i wait approximately 1-2 min until pc comes back from freeze and then i'm good no need to restart pc or anything, thought my gpu had a problem
Yes rolling back the drivers is an option but the older drivers don't support the igpu of zen 4 cpus. Even though the igpu is not being used it comes in handy as a backup if the dgpu suddenly fails.
I also have noticed that this driver and choppiness issue of dual monitor setup when playing a video on one with a game/video running on the other mainly occurs with the AMD freesync enabled.
Yes the new
Yes the drivers released on 12/01/2022 address some of the issues but some still persist like:
Intermittent system stuttering or UI flickering may occur when two videos are simultaneously playing using chromium-based browsers.
During video playback and gameplay, frame drop may occur in chromium-based browsers with variable refresh rate enabled extended displays.
Brief display corruption may occur when switching between video and game windows on some AMD Graphics Products such as the Radeon™ RX 6700 XT.
AMD AE 22.11.2
Will try it today evening and check if the same has resolved or not.
I tried it but the issue still persists for me but it's worth a try. You can also try the new drivers.
I recently built a new computer with a 6900 XT and I am having those same issues to a T. I am glad I am not going crazy. I have tried updating drivers and many things mentioned on other posts and it still continues.
The biggest thing I've noticed for me is when I have another browser on my extended monitor and any video starts playing (could even be a small ad on the side) and eventually my main monitor will freak out and go dark - the extended monitor freezes and the audio continues for a bit until I turn it off, it turns off on its own, or it "fixes" itself and gives me an AMD crash message that doesn't state what the issue was, just that the software stopped working and it was reset due to a crash. I have tried different browsers, and different apps and they all seem to have the same effect
I recently built a new computer with a 6900 XT and I am having those same issues to a T. I am glad I am not going crazy. I have tried updating drivers and many things mentioned on other posts and it still continues.
The biggest thing I've noticed for me is when I have another browser on my extended monitor and any video starts playing (could even be a small ad on the side) and eventually my main monitor will freak out and go dark - the extended monitor freezes and the audio continues for a bit until I turn it off, it turns off on its own, or it "fixes" itself and gives me an AMD crash message that doesn't state what the issue was, just that the software stopped working and it was reset due to a crash. I have tried different browsers, and different apps and they all seem to have the same effect
I recently built a new computer with a 6900 XT and I am having those same issues to a T. I am glad I am not going crazy. I have tried updating drivers and many things mentioned on other posts and it still continues.
The biggest thing I've noticed for me is when I have another browser on my extended monitor and any video starts playing (could even be a small ad on the side) and eventually my main monitor will freak out and go dark - the extended monitor freezes and the audio continues for a bit until I turn it off, it turns off on its own, or it "fixes" itself and gives me an AMD crash message that doesn't state what the issue was, just that the software stopped working and it was reset due to a crash. I have tried different browsers, and different apps and they all seem to have the same effect
Hi.
I have got 6700XT.
2 Monitors setup with 144 HZ on primary and 60 HZ on the secondary. I just wanted to say.. that its also happening on 144 Hz.
I almost lost it cuz i bought the new pc in March 2022 and ever since my Pc crashed like 500+ times. I have tried almost everything to make it work...
So i am glad that i am no alone.... sorry to put it that way.
I dont underestand anybody who can say "hey they are trying"... i dont care. I spent a hell lot of money for this buggy thing and ever since it drag me away from gaming, creating videos and more.
We should not be silenced just because somebody tries. We bought the product and nobody said it will not work if you will actually try to use it.
Anyways...
I have today gave a chance to 22.11.2
Ever since i have experienced black "overlaying" on my primary monitor, if i clicked on certain things like dropdown buttons on my secondary monitor. So i kinda dont bealive it will work again.
Its truth, that i didnt disable FreeSync as of yet. I might try that again...
To those who say "just install 22.5.1" - Good luck playing modern games like Warzone2, Fortnite, or just simply editing videos in modern video-cutting programs. It wont even start up and just tell you to update the drivers... Some games will let you play but they will crash randomly. So even though the driver is stable in most cases, i didnt buy new pc to play old games.
+ When my driver crashes.. it uninstalls the whole AMD experience and itself. Dont know if that is also happening to you guys.
Anyways... stay strong brothers. Brace yourself and dont let them tell you its OK. Its not.
Hello. Try new driver update with combination of turning off MPO in windows. You can find an automatic script for that on nVidia support forums. It seems to be like 99% better. Hope it helps. Have a nice day.
Hello. Try new driver update with combination of turning off MPO in windows. You can find an automatic script for that on nVidia support forums. It seems to be like 99% better. Hope it helps. Have a nice day.
Hello. Try new driver update with combination of turning off MPO in windows. You can find an automatic script for that on nVidia support forums. It seems to be like 99% better. Hope it helps. Have a nice day.
Hi. It stands for multi-plane-overlay. Its a new windows feature that lets you to Have multiple overlays on your screen from different Apps And even allows you to Have multiple screens of Windows opened i think(not sure there). I Have never used it so far. For AMD any overlay can cause issues for example Steam overlay or Discord. So i think Its better to turn off this function And Have more stable GPU Have a nice day.
PS: My card never crashed again since i disabled this.
Hi. It stands for multi-plane-overlay. Its a new windows feature that lets you to Have multiple overlays on your screen from different Apps And even allows you to Have multiple screens of Windows opened i think(not sure there). I Have never used it so far. For AMD any overlay can cause issues for example Steam overlay or Discord. So i think Its better to turn off this function And Have more stable GPU Have a nice day.
PS: My card never crashed again since i disabled this.
Apologies for the long reply for a first post.
Long time TPU reader tho I never registered on the forums, till I found this thread and had to chime in to share my awful experiences and share the only solution that worked for me (see bold).
I'm on driver 22.11.2, the version that had "fixed" the dual monitor black screen driver crash issues. But I was still experience black screens with gpu driver timeout crashes on this driver.
Running a 5600XT with a main 144Hz FHD freesync and secondary a 1050p monitor connected with DP>DVI cable.
The black screen+gpu driver crashes in my case mostly occured after pc had woken up from sleep, on a clean/cold boot they also occurred yet much less frequent. Crashes only occured when running modern games/heavy 3d application. Desktop idle/browsing the system is stable.
Crashes are not reproducible, they occur seemingly at random, sometimes after 2 hours into a game or sometimes within 10 minutes. Having a browser open (or any app) with gpu acceleration on or off, on the secondary monitor, has had no influence on black screen+driver crash occurrences. After a gpu driver crash it most instantly crashed again when the offending game had started.
Noticed RadeonSoftware.exe process was sometimes gone, or it gave gpu not supported message, had to kill or restart it.
This led me to create a custom batch script did a few things. Killed RadeonSoftware.exe/cncmd.exe/explorer.exe, then ran RAMmap to clear ram, then a utility from CRU called Restart64 that restarts the whole windows display driver stack not only the gpu if I understood it correctly. Restarted explorer.exe and RadeonSoftware.
Without running this script the gpu driver would crash almost instantly again on relaunching any game. Since I reinstalled Win10 in December, CRU's Restart64 bugs out the gpu and it's performance needing a system restart to fix that.
Thanks to Sapphire who had replied on my support ticket, this was their last point to test that worked. The solution that worked: physically unplug the secondary monitor
Since this I've not had a single gpu driver timeout crash for hours on end testing some games. On a system that came from sleep, which was my most unstable state.
This leads me to think the AMD has not fixed all the driver with multi monitor, seeing as RDNA 1 and 2 cards still show this issue with some users.
System:
MSI B450 Tom. Max
Ryzen 7 5700x
2x8Gb Crucial Ballistic Sport Lt 3200Mhz
Sapphire Radeon RX 5600XT
Monitors:
Primary: BenQ Mobios EX2510, 1080p 144Hz freesync, connected via DP
Secondary: a Phillips, 1080p 60hz, connected via HDMI
Fixes tested so far:
All usual performance tab settings tips, fan curves, undervolts, etc
Browser HW acceleration set to disabled
HW acceleration in other desktop apps set to disabled
Disabled MPO
Disable ULPS
Tested XMP enabled/disabled
MEMTEST on every setting
Tested PBO enabled/disabled with previous 3600 and 5700X
Tested SAM enabled/disabled
Set fixed refresh rate of 60/60 on both monitors
Cleanly installed Win10, fully updated and running latest latest drivers
Changed secondary monitor to a native HDMI monitor, one listed above
@Gkirmathal
I was in the situation. My solution was to switch to an NVIDIA graphics card (the ASUS GeForce RTX 3070 TUF to be specific).
Not sure if you've seen my other posts, but I'll assume you haven't. In my experience, the older driver 21.12.1 was actually stable, so if you want to use both monitors, you can try that. Uninstall the current driver with DDU in Safe Mode, then install the aforementioned version.
I would also recommend enabling a specific policy in the Group Policy Editor to prevent Windows from installing another version: Computer Configuration -> Administrative Templates -> Windows Components -> Windows Update -> Do not include Drivers with Windows Update.
The policy may be in a sub-folder "Manage Updates offered from Windows Updates" after "Windows Update".
There were plenty of people having issues with HW acceleration and other misc issues, but I was lucky enough I guess that I wasn't affected by any of them.
