Apple MacBook Pro (2017) Suffers from Widespread Retina Display Flaw

[bug]

well, haven't had a cigaret for the last 18 years...
Now who are we going to blame if not the smoke?
Wait , how about the martians and E.T ?

What about "you're holding it wrong"?

 

[Ahhzz]

Way off topic here, ladies and gentlemen. Stick to the topic at hand, or lose posting privileges. thanks!

 

[Ukukuk]

My 2017 MacBook Pro started having backlight issue as numerous others reported.



I have used it for three years with normal wear and tear but in very good condition. The flexgate is known problem with class actions lawsuits , but when I took it to Genius Bar to repair , the staff said as below



Problem Description/Diagnosis

Issue: Customer reports backlight issue occurring on display



Display would show an image when opening slightly, backlight would then go blank

Steps to Reproduce: Issue was observed in store



Display backlight would work when opened slightly, would immediately cut out as the display is opened all the way.



Shined a light on the display and was able to see the customers desktop - confirming display backlight issue

Cosmetic Condition: Display - Sticker placed on the bottom of clamshell, dent mark present on top left and right corners, scuff marks present on each side



Top case - Dent mark located on top right and bottom right corners, scuff marks present on each side of enclosure



Bottom case - Dent mark located in the middle, scratches present around serial number, and on left and right sides, all feet and screws present

Proposed Resolution: Issue caused by dents and scuffs around the display which have caused the backlight to stop working



Have positioned display replacement under out of warranty service



Device does not qualify for REP program for display backlight issues.





It is wrong to deny consumer rights for repairs , but deflecting to dents is an all time low. How can some almost invisible dents affect the screen so it only opens up to certain degree ?

 

[Chris2612]

I am really disappointed, I have the same problem and the workshop is telling me that I have to pay about 1200 US$ for display replacement (in Iceland, so, more expensive than anywhere). It looks for me that Apple is only trying to make money instead of replacing maybe defect cable connections? When I am closing the display the display shows normal colours on pictures, means for me, only the connection is defect and not the whole display.

 

[bug]

I am really disappointed, I have the same problem and the workshop is telling me that I have to pay about 1200 US$ for display replacement (in Iceland, so, more expensive than anywhere). It looks for me that Apple is only trying to make money instead of replacing maybe defect cable connections? When I am closing the display the display shows normal colours on pictures, means for me, only the connection is defect and not the whole display.

Why are you disappointed? You have waived your right to repair when you bought an unrepairable piece of hardware, you knew fully well they will be dictating the price of repairs from then on.

 

[Chris2612]

Why are you disappointed? You have waived your right to repair when you bought an unrepairable piece of hardware, you knew fully well they will be dictating the price of repairs from then on.

I’m not commenting this here to be confronted then by someone who hates Apple…

 

[bug]

I’m not commenting this here to be confronted then by someone who hates Apple…

I did not even mention Apple. I avoid devices that need to be taken back to the manufacturer to fix in general.
And I was not even confronting you, I asked a simple question. Devices that do no use standard parts are integrated to no end. An otherwise simple fix requires replacing a quarter of the device. An astronomical price that goes with that shouldn't be a disappointment.

 

[Chris2612]

Then you should publish a list of devices which are suitable for ordinary user to avoid later problems. I was thinking to get some more experience here about what to do or if there is any new development with Apple innthis regard. It is not helpful to come up with phrases like „ I knew it better…“ or similar. Thank you.

 

[bug]

Then you should publish a list of devices which are suitable for ordinary user to avoid later problems. I was thinking to get some more experience here about what to do or if there is any new development with Apple innthis regard. It is not helpful to come up with phrases like „ I knew it better…“ or similar. Thank you.

That's an excellent idea. I wonder how nobody thought about this before.

iFixit: The Free Repair Manual

iFixit is a global community of people helping each other repair things. Let's fix the world, one device at a time. Troubleshoot with experts in the Answers forum—and build your own how-to guides to share with the world. Fix your Apple and Android devices—and buy all the parts and tools needed...

www.ifixit.com

And no, there's no redeeming for Apple, they've done far worse than overcharge for repairs. I don't think we need to go into specifics.

 

[noname00]

Why are you disappointed? You have waived your right to repair when you bought an unrepairable piece of hardware, you knew fully well they will be dictating the price of repairs from then on.

I remember from one of Louis Rossmann's videos that it became harder for him to buy laptop LCD panes for normal laptops, as they limited the supply. It seems like the whole industry is moving towards devices that can't be easily reparable.

As computer performance is reached a few years ago a level that guarantees at least 5 years of usage without a real need to upgrade, not being able to repair a device is the best way of determining users to upgrade. If all manufacturers do this it does not matter if you choose to buy from someone else, they will still sell more. That's why most phone manufacturers copy Apple "bad" decisions.

 

[Chris2612]

I remember from one of Louis Rossmann's videos that it became harder for him to buy laptop LCD panes for normal laptops, as they limited the supply. It seems like the whole industry is moving towards devices that can't be easily reparable.

As computer performance is reached a few years ago a level that guarantees at least 5 years of usage without a real need to upgrade, not being able to repair a device is the best way of determining users to upgrade. If all manufacturers do this it does not matter if you choose to buy from someone else, they will still sell more. That's why most phone manufacturers copy Apple "bad" decisions.

Yes, I bet you’re right. Devices are designed to last for certain time only. As user you cannot decide when you change and upgrade them, you can only rely on the lifespan and then you’re forced to upgrade. You want or you don’t want, you have to.

 

[bug]

I remember from one of Louis Rossmann's videos that it became harder for him to buy laptop LCD panes for normal laptops, as they limited the supply. It seems like the whole industry is moving towards devices that can't be easily reparable.

As computer performance is reached a few years ago a level that guarantees at least 5 years of usage without a real need to upgrade, not being able to repair a device is the best way of determining users to upgrade. If all manufacturers do this it does not matter if you choose to buy from someone else, they will still sell more. That's why most phone manufacturers copy Apple "bad" decisions.

Well, it's not like I expect to be able to replace the LCD at the corner shop, but I take issue with decisions that make it impossible to swap RAM, storage or even clean the damn thing of dust myself.

And yes, most manufacturers do this with their ultrabooks. But proper laptops can still be serviced. Otoh I can remember Thinkpads and some models from Acer. I'm sure there are others, too.

 

[Fish1]

Late to the party I know but anyone heard of any positive updates on this issue for 2017 macbook pro's?

 

[alicarper]

I just now started having this issue. Took to Genius Bar at the Apple store and if i had gotten the 13" this would be covered repair but not for 15". Anyone have any positive updates?

 

[bug]

I just now started having this issue. Took to Genius Bar at the Apple store and if i had gotten the 13" this would be covered repair but not for 15". Anyone have any positive updates?

Yes. There are non-Apple laptops out there
Most of them are crap. But not all.

 

[Percy Verance]

My son has the 2027 MacBook, and he asked me to have a look as he could not get anything on the screen when he powered it up. I get the same It is on, the keyboard is illuminated but no screen text. Not sure if this related to this thread. Meanwhile my 2012 and 2025 Machook Pro retina power on forever.

 

[bug]

My son has the 2027 MacBook, and he asked me to have a look as he could not get anything on the screen when he powered it up. I get the same It is on, the keyboard is illuminated but no screen text. Not sure if this related to this thread. Meanwhile my 2012 and 2025 Machook Pro retina power on forever.

You could be a few years too early if you're expecting someone to be able to diagnose a Macbook from 2027