Corsair iCUE Lighting Software Crashed My System.

[eidairaman1]

Aura and iCue have historically not played well together. Corsair recommends not having any other monitoring/control software installed because of potential conflicts. And the best place for iCue support is Corsairs forums.

http://forum.corsair.com/v3/forumdisplay.php?f=280

Well they are in it to blame each other, I'd report both software.

 

[Xzibit]

Not sure if this is of any help but when i install iCUE software. I go into the install folder and rename (Corsair.service.displayadapter.exe) add (B_) so i don't get that monitoring loaded on startup.

 

[Tommygunn]

Cadaveca,
Why do you think it is PSU related? It's a Corsair HX750 and I've never had this problem prior to loading on iCUE?


Gasaraki,

That is physically not possible.

No, it's not. Every time it has shut down the power and reset buttons are non responsive, I have to cut the power at the PSU switch.


Eidairaman1,
Corsair is not being helpful and I'll have to get in touch with Asus.


The54thvoid,
My GSkill memory is not RGB.


Newtekie1,
My PSU is a standard Corsair HX750, not an 'i' model.


Hockster,
All other RGB software, i.e. Aura, is now removed. However, I do have Asus's AISuite installed for fan control. Conflict?
I've posted on Corsair's forum but I've not received much help: http://forum.corsair.com/v3/showthread.php?t=184640


Xzibit,
Are you saying add 'B_' to the end, thus: Corsair.Service.DisplayAdapterB_



The other day I also found this junk on Revo, which I'd seen before, and it turns out that, it too, is Asus Aura related, so I deleted it.



So we come to yesterday evening and out of nowhere, while watching a YT video, my computer shuts down in the now familier way. AI Suite maybe?

Tom.

 

[Mussels]

You may be having some kind of unrelated hardware failure, and the icue/asus software conflict just exposed it early

 

[Tommygunn]

Mussels,
Maybe, I suppose I'll just have to see what blows if that's the case.

Tom.

 

[Hockster]

Looking at the event viewer screenshots there's so many errors and critical warnings it's hard to know where to even start. Disable/remove everything non Microsoft from startup and see what happens. Determining what software, if any, is causing the problems is a tedious process. The other option is throwing hardware/money at it.

Couldn't hurt to run some hard drive diagnostic software as well. Just make sure you have a current backup of anything important first.

 

[Splinterdog]

That is physically not possible. The power button and reset button are tied in to the motherboard and the ATX spec. There is no software controlling that.

I agree with Corsair support. The symptoms don't look software related. However the software might have brought it out. I've built a few Ryzen systems now. Ryzen is a real bitch sometimes.

In what way is Ryzen a 'bitch'? And what exactly is a Ryzen BSOD?
I have Ryzen, iCUE and Aura, but haven't encountered this issue, so I'm curious about the Ryzen connection, if any.

 

[Tommygunn]

To round this off, I have to conclude that it is solely a compatibility problem between Asus and Corsair. I removed Aura from my system and all Corsair software and so i was back to stage one. I then thought that I would load on Corsair's Link software since I had a Commander Pro on the way and surprise, surprise my comp shuts down after about 5 or 10 minutes.
What do I have on my computer that is Asus? I have AI Suite and its associated programs. I removed that and thus far I have had zero problems with Corsair's iCUE and Link.

Tom.

 

[FreedomEclipse]

WIndows 10 is currently wreaking havoc for Asus mind you. Its something to do with the updates the keep releasing that borks some software. I use Aura and i have the latest version and even that doesnt work occasionally and it constantly resets my settings if i restart my PC and it does start working again.

Im also having issues installing Asus Probe III to see my fan RPMs.

 

[Assimilator]

To round this off, I have to conclude that it is solely a compatibility problem between Asus and Corsair. I removed Aura from my system and all Corsair software and so i was back to stage one. I then thought that I would load on Corsair's Link software since I had a Commander Pro on the way and surprise, surprise my comp shuts down after about 5 or 10 minutes.
What do I have on my computer that is Asus? I have AI Suite and its associated programs. I removed that and thus far I have had zero problems with Corsair's iCUE and Link.

Tom.

The problem is that these hardware companies are constantly absolutely terrible in making software that isn't unmitigated shit. They also do bugger all testing in regards to how their software interacts with other companies', instead they spend the budget on making flashy, cluttered, unintuitive UIs that require hardware acceleration to function (I'm looking at you, Corsair). About the only company that's managed to get this right is Logitech.

 

[Tommygunn]

Assimilator,

flashy, cluttered, unintuitive UIs

Your not wrong! The Link software is fine and is easy to use in regards to fan control but does not have RGB control for my keyboard. However, once you install iCUE all that goes out the window, as it overrides Link and I've yet to figure out how to control the fans how I want.

Tom.

 

[Mussels]

I've got an asus B450-i in my secondary PC now, and having zero issues with icue

have no intention of installing the asus software after seeing what you've been through

Icue is a little strange to learn how to use, but once you get past understanding how a few oddities work, its simple enough with some fancy features (i love being able to set an RPM for the fans, instead of a %)

 

[Hockster]

I've got iCue mostly figured out as well. I do have Aura installed, but it does not start automatically, I used it to set the mobo lighting then disabled the software. But yes, Link was much easier to use and has a way more intuitive interface.

 

[Tommygunn]

Just to say that I have finally figured it all out, both fans and lighting, and I'm now a happy chappy.
Thanks for the contributions, fellas.

If anyone wants a screenshot of my fan setup, to help them out in understanding their own system, then give me a shout.

Tom.

 

[Mussels]

Theres been some major updates to iCue in recent weeks, especially thanks to their integration for metro exodus pestering them for quick updates

So if you've still got any issues, make sure to manually check their website/forum for the latest version (3.13.94)

 

[Forum_Posts23]

It's been 3 years since the post was created but there are still issues with this at least for me. Any additional help would be great.

First and foremost my machine has been functional for over 3 years without fail until now. Here is what has been done so far.

Since 12/12/2022, I have updated all drivers to the latest versions for everything be it the Fan controller, AMD drivers, Nvidia drivers, BIOS, Armoury Crate, Corsair iCue, L-Connect3, and all software on the machine. I also purchased and replaced the power supply (Again) on 12/16/2022 to EVGA 1300 GT (1300 Watts) from the EVGA 1300 G+ (1300 Watts) and I’m still having the same problem. At this point between the warranty exchanges and new purchases, I almost have enough parts to build a new PC. I need this fixed I'm 75% blind and this machine is my only means of working since I use software for magnifying everything.

At this point in my journey:
Current configuration:
CPU: AMD Ryzen 9 3950X
Motherboard – ASUS ROG Crosshair VIII Hero (WI-FI)
Memory - G.Skill Trident Z neo
F4-3600C16Q-64GTZNC
DDR4-3600 CL16-19-19-39 1.35V
64GB (4x16GB)
GPU: ASUS ROG-STRIX-RTX3090-O24G-WHITE
CPU Cooler: ASUS ROG RYUJIN II 360
Power Supply: EVGA Supernova 1300 GT
Case Fans: Lian Li SL120 Infinity (x9)
Add-In: Asus TPM-M R2.0 14-1 Pin TPM Module
NVMe: x2 Samsung 980 PRO SSD 2TB NVMe Gen 4 M.2
SSD: x3 Samsung 870 EVO 2TB 2.5 Inch SATA III
Keyboard/Mouse/Headset:
Corsair K95 RGB Platinum XT Mechanical Gaming Keyboard
Corsair Dark Core RGB Pro SE, Wireless FPS/MOBA Gaming Mouse
Corsair VIRTUOSO RGB WIRELESS XT High-Fidelity Gaming Headset

Issue:

• For approximately 5 months my PC will hard stop for seemingly no reason at very random times without any similarities to previous crashes. Sometimes it will crash while playing a game, other times I could be in the middle of a VMWare work session, looking at an MS Word document, or even just leaving the computer completely idle with all work processes closed overnight without anything being touched. Additionally, prior to replacing motherboard, I would also periodically get a boot error indicating BIOS corruption and needing to restore using “USB Flashback”.

When this occurs:

• The monitor display either freezes to the current image or goes black/blank.
• There is no change in QCODE.
  • Typical boot from a cold state QCODE is either CPU temp or AA, which is normal.
• The DRAM LED (amber color) comes on.
• At this point, there is no function from the motherboard.
  • Case power button whether held for up to a minute or not.
  • The case reset button will not work.
  • Onboard “Start” and “Reset/AUX” keys do not function.
  • All case fans still rotate and LEDs stay on as well as the GPU stays lit.
• The only way to get back to a working state is to:
  • Toggle the power switch on the PSU
  • Use the onboard “SAFE _BOOT” or “RETRY_BUTTON” from the motherboard.

What has been done thus far:

• Ran both Memtest86 and Windows Memory Diagnostics (both failed with errors in one way or another.)
• Set UEFI back to defaults and retested with same results.
• Swapped memory:
  • Original: G.Skill Trident Z neo
    • F4-3600C16D-32GTZNC
    • DDR4-3600 CL16-19-19-39 1.35V
    • 32GB (2x16GB)
      • **2 kits 4 sticks total
  • New replacement: G.Skill Trident Z neo
    • F4-3600C16Q-64GTZNC
    • DDR4-3600 CL16-19-19-39 1.35V
    • 64GB (4x16GB)
• Tested new memory and passed in default and D.O.C.P. configuration. (left in D.O.C.P.)
• Still having same original issue for about a week.
• Swapped GPU:
  • Original: ROG-STRIX-RTX2080TI-O11G-GAMING
    • **RMA swap to TUF-RTX3080TI-O12G-GAMING
  • 1ST replacement: TUF-RTX3080TI-O12G-GAMING
  • 2nd replacement: ROG-STRIX-RTX3080TI-O12G-GAMING
    • *New purchase
  • 3nd replacement: ROG-STRIX-RTX3090-O24G-WHITE
    • *New purchase
  • 4th MSI Gaming 1660 Super
    • *New purchase
• Used each GPU for about 2-3 weeks before swapping to the next to no avail. The current GFPU in use is the 3090.
• Rolled back UEFI BIOS to Version 2204 (2020/08/14) then back forward to Version 4201 (2022/04/29).
• Swapped PSU
  • Original: SilverStone Technology 800W SFX-L, 80 Plus Titanium
  • Current: EVGA Supernova 1300 G
• Still same issues
• Nuked Windows 10 Pro and removed all NVMe/SSD drives except for the boot NVMe drive.
• Reinstalled Windows 10 PRO (fully activated retail copy).
• Reinstalled all required software.
• No change system is still crashing to Amber DRAM light.
• Swapped CPU Cooler:
  • Original: Lian Li GA-240A Galahad AIO 240
  • New: ASUS ROG RYUJIN II 360
• There are no extension cables being used inside or outside of the computer chassis other than a surge protector.
• The system still continues to randomly crash.
• Replaced the motherboard via RMA to the same product that was changed 11/29/2022.
• Since 12/12/2022, I have updated all drivers to the latest versions for everything be it Fan controller, AMD drivers, Nvidia drivers, BIOS, Armoury Crate, Corsair iCue, and all software on the machine. I also purchased and replaced the power supply (Again) 12/16/2022 to EVGA 1300 GT (1300 Watts) from the EVGA 1300 G+ (1300 Watts).
• The most recent change made to single out the issues was to reinstall each software driver one-by-one. Everything is now working flawlessly with everything reinstalling EXCEPT iCue. I have tested both versions of iCue (v4.31.168 and v3.38.88 (For Legacy Devices)) and the same for L-Connect3 (Current version: v1.5.18 Posted: 12/20/2022 and "For UNI FAN SL-INF users, please keep using"V1.3.16.)
  • Just to clarify I do not currently have iCue installed period and L-Connect3 v1.3.16 is installed.
• All that having been said I have not ever had issues with iCue and ASUS Aura working together and I have not had issues with L-Connect3 and ASUS Aura working together. It seems though that iCue and L-Connect3 with or without ASUS Aura consistently conflict.

If not for a literal life need (75% blind) I wouldn't need or care if iCue was ever installed but unfortunately I need it to configure the macro keys on the K95 keyboard (which is the most important regardless of RGB) since that's first why I bought the keyboard and the macros are used to facilitate the magnifier multi-key functions. Additionally, since the Lian-Li fans are the SL-INF 3=packs I have to have the controller due to proprietary fan connections rather than direct to motherboard cables. Without L-Connect3 I can't control the fans even by passthrough. I really need someone's help to figure this out.

Thank you so so much in advance for any help.

PS: There are no BSOD logs due to being a hard stop. I do have crash dump reports from GPU-z which is packaged into the L-Connect3 software and is used by L-Connect3 to monitor the system for fan control.

 

[eidairaman1]

File a complaint with corsair

 

[Forum_Posts23]

File a complaint with corsair

I have a new post of this same detail on the Corsair forum and the GPU vBIOS is current.

 

[eidairaman1]

I have a new post of this same detail on the Corsair forum and the GPU vBIOS is current.

Put a Ticket in for Corsair Warranty/technical support Department

 

[Veseleil]

Give OpenRGB a try.

 

[eidairaman1]

Give OpenRGB a try.

This Guy suggests it.

 

[Veseleil]

This Guy suggests it.

FanControl and OpenRGB are both beyond awesome. A middle finger to all proprietary software bullshit.

 

[ir_cow]

• Ran both Memtest86 and Windows Memory Diagnostics (both failed with errors in one way or another.)

You have memory problems which is causing system problems. May want to consider a RMA. Memtest86 doesn't run in windows so it can't be a software problem.

 

[Mussels]

It's been 3 years since the post was created but there are still issues with this at least for me. Any additional help would be great.

First and foremost my machine has been functional for over 3 years without fail until now. Here is what has been done so far.

Since 12/12/2022, I have updated all drivers to the latest versions for everything be it the Fan controller, AMD drivers, Nvidia drivers, BIOS, Armoury Crate, Corsair iCue, L-Connect3, and all software on the machine. I also purchased and replaced the power supply (Again) on 12/16/2022 to EVGA 1300 GT (1300 Watts) from the EVGA 1300 G+ (1300 Watts) and I’m still having the same problem. At this point between the warranty exchanges and new purchases, I almost have enough parts to build a new PC. I need this fixed I'm 75% blind and this machine is my only means of working since I use software for magnifying everything.

At this point in my journey:
Current configuration:
CPU: AMD Ryzen 9 3950X
Motherboard – ASUS ROG Crosshair VIII Hero (WI-FI)
Memory - G.Skill Trident Z neo
F4-3600C16Q-64GTZNC
DDR4-3600 CL16-19-19-39 1.35V
64GB (4x16GB)
GPU: ASUS ROG-STRIX-RTX3090-O24G-WHITE
CPU Cooler: ASUS ROG RYUJIN II 360
Power Supply: EVGA Supernova 1300 GT
Case Fans: Lian Li SL120 Infinity (x9)
Add-In: Asus TPM-M R2.0 14-1 Pin TPM Module
NVMe: x2 Samsung 980 PRO SSD 2TB NVMe Gen 4 M.2
SSD: x3 Samsung 870 EVO 2TB 2.5 Inch SATA III
Keyboard/Mouse/Headset:
Corsair K95 RGB Platinum XT Mechanical Gaming Keyboard
Corsair Dark Core RGB Pro SE, Wireless FPS/MOBA Gaming Mouse
Corsair VIRTUOSO RGB WIRELESS XT High-Fidelity Gaming Headset

Issue:

• For approximately 5 months my PC will hard stop for seemingly no reason at very random times without any similarities to previous crashes. Sometimes it will crash while playing a game, other times I could be in the middle of a VMWare work session, looking at an MS Word document, or even just leaving the computer completely idle with all work processes closed overnight without anything being touched. Additionally, prior to replacing motherboard, I would also periodically get a boot error indicating BIOS corruption and needing to restore using “USB Flashback”.

When this occurs:

• The monitor display either freezes to the current image or goes black/blank.
• There is no change in QCODE.
  • Typical boot from a cold state QCODE is either CPU temp or AA, which is normal.
• The DRAM LED (amber color) comes on.
• At this point, there is no function from the motherboard.
  • Case power button whether held for up to a minute or not.
  • The case reset button will not work.
  • Onboard “Start” and “Reset/AUX” keys do not function.
  • All case fans still rotate and LEDs stay on as well as the GPU stays lit.
• The only way to get back to a working state is to:
  • Toggle the power switch on the PSU
  • Use the onboard “SAFE _BOOT” or “RETRY_BUTTON” from the motherboard.

What has been done thus far:

• Ran both Memtest86 and Windows Memory Diagnostics (both failed with errors in one way or another.)
• Set UEFI back to defaults and retested with same results.
• Swapped memory:
  • Original: G.Skill Trident Z neo
    • F4-3600C16D-32GTZNC
    • DDR4-3600 CL16-19-19-39 1.35V
    • 32GB (2x16GB)
      • **2 kits 4 sticks total
  • New replacement: G.Skill Trident Z neo
    • F4-3600C16Q-64GTZNC
    • DDR4-3600 CL16-19-19-39 1.35V
    • 64GB (4x16GB)
• Tested new memory and passed in default and D.O.C.P. configuration. (left in D.O.C.P.)
• Still having same original issue for about a week.
• Swapped GPU:
  • Original: ROG-STRIX-RTX2080TI-O11G-GAMING
    • **RMA swap to TUF-RTX3080TI-O12G-GAMING
  • 1ST replacement: TUF-RTX3080TI-O12G-GAMING
  • 2nd replacement: ROG-STRIX-RTX3080TI-O12G-GAMING
    • *New purchase
  • 3nd replacement: ROG-STRIX-RTX3090-O24G-WHITE
    • *New purchase
  • 4th MSI Gaming 1660 Super
    • *New purchase
• Used each GPU for about 2-3 weeks before swapping to the next to no avail. The current GFPU in use is the 3090.
• Rolled back UEFI BIOS to Version 2204 (2020/08/14) then back forward to Version 4201 (2022/04/29).
• Swapped PSU
  • Original: SilverStone Technology 800W SFX-L, 80 Plus Titanium
  • Current: EVGA Supernova 1300 G
• Still same issues
• Nuked Windows 10 Pro and removed all NVMe/SSD drives except for the boot NVMe drive.
• Reinstalled Windows 10 PRO (fully activated retail copy).
• Reinstalled all required software.
• No change system is still crashing to Amber DRAM light.
• Swapped CPU Cooler:
  • Original: Lian Li GA-240A Galahad AIO 240
  • New: ASUS ROG RYUJIN II 360
• There are no extension cables being used inside or outside of the computer chassis other than a surge protector.
• The system still continues to randomly crash.
• Replaced the motherboard via RMA to the same product that was changed 11/29/2022.
• Since 12/12/2022, I have updated all drivers to the latest versions for everything be it Fan controller, AMD drivers, Nvidia drivers, BIOS, Armoury Crate, Corsair iCue, and all software on the machine. I also purchased and replaced the power supply (Again) 12/16/2022 to EVGA 1300 GT (1300 Watts) from the EVGA 1300 G+ (1300 Watts).
• The most recent change made to single out the issues was to reinstall each software driver one-by-one. Everything is now working flawlessly with everything reinstalling EXCEPT iCue. I have tested both versions of iCue (v4.31.168 and v3.38.88 (For Legacy Devices)) and the same for L-Connect3 (Current version: v1.5.18 Posted: 12/20/2022 and "For UNI FAN SL-INF users, please keep using"V1.3.16.)
  • Just to clarify I do not currently have iCue installed period and L-Connect3 v1.3.16 is installed.
• All that having been said I have not ever had issues with iCue and ASUS Aura working together and I have not had issues with L-Connect3 and ASUS Aura working together. It seems though that iCue and L-Connect3 with or without ASUS Aura consistently conflict.

If not for a literal life need (75% blind) I wouldn't need or care if iCue was ever installed but unfortunately I need it to configure the macro keys on the K95 keyboard (which is the most important regardless of RGB) since that's first why I bought the keyboard and the macros are used to facilitate the magnifier multi-key functions. Additionally, since the Lian-Li fans are the SL-INF 3=packs I have to have the controller due to proprietary fan connections rather than direct to motherboard cables. Without L-Connect3 I can't control the fans even by passthrough. I really need someone's help to figure this out.

Thank you so so much in advance for any help.

PS: There are no BSOD logs due to being a hard stop. I do have crash dump reports from GPU-z which is packaged into the L-Connect3 software and is used by L-Connect3 to monitor the system for fan control.

You've got the common Zen2 problem of "I slapped in RAM too fast for the PC and now it crashes at low load and idle"
You never looked into what was actually supported or memory overclocking on the platform?

You need to raise your SoC voltage to 1.15v, possibly 1.20v
That CPU was never rated for 3600MT/s, especially not with 8 ranks of memory (four 16GB sticks)
You'll need to raise the SoC voltage, and possibly lower the clocks down to 3200 or 2667 for that stability at idle


As for the "but that cant be right, because X Y Z" that you're inevitably preparing:

1. The SoC is your memory USB and PCI-E controllers all in one. Memory controller errors lead to USB errors, USB errors lead to memory errors, etc.
Like a high power draw USB device connected to USB ports wired directly to the CPU such as a commander pro...

• Ran both Memtest86 and Windows Memory Diagnostics (both failed with errors in one way or another.)

You have memory problems which is causing system problems. May want to consider a RMA. Memtest86 doesn't run in windows so it can't be a software problem.

If you missed it, he's got 4x16 at 3600 on zen 2
It's infinity fabric crashing the SoC

 

[ir_cow]

If you missed it, he's got 4x16 at 3600 on zen 2
It's infinity fabric crashing the SoC

admittedly I didn't read every line. waaay to long. just skimmed and found that.

Yeah 4x 3600 on Zen2, not gonna happpen. Probably will top out at 2933.