Gigabyte RMA nightmare...

[sneekypeet]

I had a static bag and peanuts packed in that box. Even if I didn't have enough packaging, the motherboard shouldn't look like it has been dropped on concrete floor on a single corner of the motherboard.

Peanuts will not work for a motherboard. Any drop along the way would have caused that damage in my mind. Also, no, the corner of the box wouldn't even look that bad.

 

[Jetster]

I always am fearful of RMA on boards. Its the one part that is easily damaged. Insuring it is good advice

 

[jboydgolfer]

Just a general comment on individuals shipping (& more importantly packaging) abilities (or lack there of). It always amazes me how badly some people pack things when they ship. I've actually gotten items that were opened when they arrived, and you could say "oh well something probably happened during shipping" nope ...a half-inch of scotch tape (not shipping tape) holding the package closed is NOT sufficient.

Of course all the preparation and proper steps in the world can be taken, & an item could still be damaged in shipping. I just find it funny when I get a package and it looks like a toddler shipped it to me

Incidentally, from my experience shipping fully built pc's, components,etc. newspaper and Rigid cardboard works wonders ,as well as certain types of hard foam (but you have to be careful that it's not static prone or conductive).

im sure this will buff right out with a little Rubbing alcohol, and elbow grease

 

[AsRock]

Dealing with ebay i find people do this so they can make claims, last one was a while back with a NAD receiver were it was packaged badly commonly done though Staple's and there boxes cannot handle 50lb with just peanuts.

 

[eidairaman1]

That sounds more on customs and delivery service picked, this is why they recommend you to insure the contents. Most if not all will deny a claim if it got damaged in the mail.

Currently going though a XFX RMA hoping it all goes ok and my god i insured the crap out of it. They got it yesterday still waiting .



I had some thing like this with Stealseries, although i had 2 mice before and the replacment lasted over the warranty i just boxed it and put it away. Then about 16 month later decided to ask them if they had the shell part as it was clearly worn and they sent me a Sensei wireless although neither other mice lasted over 8 months, although the Sensei wireless is still going strong even if the connecter on the base is cheaply made.

Im glad they were pretty quick.

 

[flatty]

Is the second time Im facing Gigabyte RMA. Each time they had a biblical attitude (washing my hands) to not fulfill them commitments. They are claiming 3 years warranty based on SN for video cards, 3 years warranty for motherboards. This are pure slogans, I will tell you what in reality means this "3 years warranty", and what cheap subterfuges are using:
Due my job profile Im travelling a lot and Im living "part time" in USA, part time in Europe (Romania).
#1 In 2014 I bought (from Netherland) a Radeon HD7970. In 2016 it stop working. I tried to RMA it in Europe, they were asking me the original purchase proof (that of course, I no longer find it - mea culpa), and trying to RMA it in USA, they are saying "Were bought from Europe". So, despite the card was in warranty according with serial number, they "washed them hands" like would be a product made on whatever Chinese ship.
# Like previous lesson was not enough, I bought an open box FM2 Gigabyte (seems Im idiot ) motherboard (duh, assumed to be a high-end product). After a bit more of 1 1/2 years, of course it died. I contacted the merchant and they couldn't fix it and offer me a ridiculous amount of money (probably enough to buy an I/O shield, not a motherboard).
I contacted Gigabyte, exposing my problem, explaining that I cant afford to change the whole setup, and all I want is a motherboard as replacement for the dead one. The answer was astonishing "take the money and buy another motherboard" that will cost me at this time 3-4 times the money im getting. Can anybody believe that Gigabyte don't have any FM2 motherboard available? Honestly I cant believe this, they just pure and simple DONT CARE. They want just our money for (most of the time) dubious quality products throwing some dust with "3 years warranty" in customers eyes.
By difference? Try GSkill, Intel, Corsair, NZXT, EVGA, etc, they NEVER ask you proofs of purchase, papers, etc because they are PROUD OF THEM PRODUCTS based on high standards of quality.
Last and final thought, why I don't wonder that BBB rating of Gigabyte company is "F"? Just we didn't have eyes to see that and take it like a serious warn to RUN!

 

[Vayra86]

Is the second time Im facing Gigabyte RMA. Each time they had a biblical attitude (washing my hands) to not fulfill them commitments. They are claiming 3 years warranty based on SN for video cards, 3 years warranty for motherboards. This are pure slogans, I will tell you what in reality means this "3 years warranty", and what cheap subterfuges are using:
Due my job profile Im travelling a lot and Im living "part time" in USA, part time in Europe (Romania).
#1 In 2014 I bought (from Netherland) a Radeon HD7970. In 2016 it stop working. I tried to RMA it in Europe, they were asking me the original purchase proof (that of course, I no longer find it - mea culpa), and trying to RMA it in USA, they are saying "Were bought from Europe". So, despite the card was in warranty according with serial number, they "washed them hands" like would be a product made on whatever Chinese ship.
# Like previous lesson was not enough, I bought an open box FM2 Gigabyte (seems Im idiot ) motherboard (duh, assumed to be a high-end product). After a bit more of 1 1/2 years, of course it died. I contacted the merchant and they couldn't fix it and offer me a ridiculous amount of money (probably enough to buy an I/O shield, not a motherboard).
I contacted Gigabyte, exposing my problem, explaining that I cant afford to change the whole setup, and all I want is a motherboard as replacement for the dead one. The answer was astonishing "take the money and buy another motherboard" that will cost me at this time 3-4 times the money im getting. Can anybody believe that Gigabyte don't have any FM2 motherboard available? Honestly I cant believe this, they just pure and simple DONT CARE. They want just our money for (most of the time) dubious quality products throwing some dust with "3 years warranty" in customers eyes.
By difference? Try GSkill, Intel, Corsair, NZXT, EVGA, etc, they NEVER ask you proofs of purchase, papers, etc because they are PROUD OF THEM PRODUCTS based on high standards of quality.
Last and final thought, why I don't wonder that BBB rating of Gigabyte company is "F"? Just we didn't have eyes to see that and take it like a serious warn to RUN!

What... Gigabyte asking for a proof of purchase seems quite normal to me. Who knows where you got it from, for all they know they are replacing or repairing a stolen product. They could have been lenient on you with your HD7970, but you claiming RMA in a different country doesn't really give you benefit of the doubt either, does it? I don't see how GB is at fault there..

EVGA wants your proof of purchase the moment you register a product with them, which is part of the RMA process as well. Don't spread nonsense please. Providing a proof of purchase is just super basic common sense, just like saving it in case you want to claim warranty.

 

[flatty]

They don't ask invoice in US for video cards. By sure

 

[Vayra86]

They don't ask invoice in US for video cards. By sure

You didn't buy it in the US though, so its quite irrelevant

 

[LFaWolf]

It is also not true with Corsair anymore. I recently had to rma a stick of ddr3 memory and Corsair asked for proof of purchase. A year ago I rma a kit of g.skill memory and g skill asked me for proof of purchase as well to attached with the rma document. I believe the days of serial number based rma are over. I strongly advised keeping your original receipt.

 

[silkstone]

It is also not true with Corsair anymore. I recently had to rma a stick of ddr3 memory and Corsair asked for proof of purchase. A year ago I rma a kit of g.skill memory and g skill asked me for proof of purchase as well to attached with the rma document. I believe the days of serial number based rma are over. I strongly advised keeping your original receipt.

This becomes a problem when a single slip of paper can be worth 100's of dollars. Seems like the manufacturers should provide a free safe with every purchase.

I do keep all of my receipts and, touch wood, have never had any problems, but my 1080 Ti cost close to $1000 with a 4-yr warranty and I'd be royally pissed if it broke and I'd somehow lost the receipt.
I always try to register my purchases with the manufacturer for this reason, but it isn't always possible.

 

[dorsetknob]

I Keep all receipts and i also photo/scan them for future safekeeping
Reason time comes and you have to produce them you dig them out and "Shit the Ink Has Faded"
If Receipt is printed with CRAP ink and it Fades you end up with a blank Receipt that can be a Bummer as RMA may be Refused

 

[jboydgolfer]

keep in mind that when you make a purchase like this, 9 out of 10 times, it's online ,so you'll have email proof for years . Also most warranties require proof of purchase ,which can be many things ,not just a receipt. This is one of the main reasons I try to make my purchases online, because every retailer emails you an order confirmation. I can search my records back many years in Gmail. If you do make a purchase at a physical brick and mortar store ,your best bet is to take a picture of the receipt and email it to yourself , or scan it and email it to yourself , or copy it. The point here being ,it's always smartist to create a digital version of a receipt, because I don't know if any of you have noticed ,but receipt ink fades over time ,and it doesn't take many years ,3 years of being in a folder, & you can have a near blank piece of paper. as mentioned ,registering your product is also a very smart idea because usually the registration process requires that you upload proof of purchase in the form of an invoice . If you follow any of the steps above you shouldn't have to save receipts , except for very specific situations. it must be manufacturer specific ,because I've never had to provide things I've seen written in this thread , just proof at most and often they just send replacement or begin rma. But I think that's the reason people do business only with certain manufacturers ,at least it's why I only do business with specific manufacturers.

i think another Huge part is where you live. I dont think i have ever dealt with a "difficult" rma. aside from a possible one off thing

 

[dorsetknob]

I don't know if any of you have noticed ,but receipt ink fades over time ,and it doesn't take many years ,3 years of being in a folder, & you can have a near blank piece of paper. as mentioned ,

worst type of receipt for fading is thermal printed paper That shit can vanish in less than 6 months and its mostly used at point of sale Tills

 

[LFaWolf]

Good advice. I scan in my receipts too. I bought my Corsair memory from local in store Fry's Electronics and the paper receipt was long gone. I have had my RIVE receipt that I bought there too that faded but that was more than 3 years ago and warranty has already expired. Not everyone buys everything from Amazon or Newegg. The funny thing is Corsair HQ is like 5 minutes from where I live, and the Fry's Electronics is also just 5 minutes in another direction. So much about supporting local businesses. The memory stick was $15 so I never bother. I am also now much more inclined not to buy used components, or buy with the idea that there is no warranty at all.

 

[silkstone]

I Keep all receipts and i also photo/scan them for future safekeeping
Reason time comes and you have to produce them you dig them out and "Shit the Ink Has Faded"
If Receipt is printed with CRAP ink and it Fades you end up with a blank Receipt that can be a Bummer as RMA may be Refused

That is a very good idea, I'm going to start taking photos of all my receipts. I've no idea why I didn't think of that before!

 

[neatfeatguy]

worst type of receipt for fading is thermal printed paper That shit can vanish in less than 6 months and its mostly used at point of sale Tills

True. However, if kept in a cool, dark location the print should stick around for a good long while. Back when physical copies of PC games was the only way to go I kept the thermal receipt for all my game purchases. I would tuck the receipt into the front cover of the game manual and keep it in the box. I' went through all my old games and found receipts that I forgot I had for some games that are 10+ years old and I can still read them - granted they are a little faded, but everything on it is easily legible.

 

[R-T-B]

True. However, if kept in a cool, dark location the print should stick around for a good long while. Back when physical copies of PC games was the only way to go I kept the thermal receipt for all my game purchases. I would tuck the receipt into the front cover of the game manual and keep it in the box. I' went through all my old games and found receipts that I forgot I had for some games that are 10+ years old and I can still read them - granted they are a little faded, but everything on it is easily legible.

There is some truth to this. I had a old 1980's HP-67 RPN calculator that was worth some pretty money when I discovered it in my basement ($300 at the time). Because of the cool & dry conditions down there, the original sales receipt was even intact, adding to it's value. It was thermal printed.

 

[Stallker2003]

Sorry to say so but in your photo,

I think it's a missing capacitor (Or Resistor). Those things are so easy to torn off...
Actually a repair is quite easy just to know which capacitor(Or Resistor), buy it in shop or take from other card and then Solder it.

I am kinda late... I know

 

[king of swag187]

So far, only new GB product I've boughten is a Z390 Gaming X, I've had no issues with it and I believe that its a wonderful board for what it is, price wise.
However, this honestly sucks, here's to hoping you get your card, or hell, something better (2080 ti)

 

[Artas1984]

I am here to confirm that Gigabyte tech support is total garbage. Out of all vendors so far i am most impressed with Evga support.

However in this case i can clearly see the damage.

 

[Athlonite]

Does it not work that if your card is still under warranty that all you should need to do is take it back to where you bought it from and it's upto them to replace repair or refund atleast that's how it works here

 

[newtekie1]

Does it not work that if your card is still under warranty that all you should need to do is take it back to where you bought it from and it's upto them to replace repair or refund atleast that's how it works here

Nope, in the US most retailers will not take things back after 14-30 days, and they aren't required to.

 

[espaun206]

Hi
I have an AX370 gaming k7, purchased in 2017
and I sent it to RMA last week,
for problems of two dead BIOS



and this replied gigabyte on Wednesday

A bad capacitor went out causing your motherboard to not boot. It has been replaced and is currently awaiting to be tested. Once tested it will be shipped out soon.

Also the bios was corrupted. We have rewrite the bios and it now post fine. We will do additional testing before we have the unit sent back.

I told them why they did not give me a new or another model, since it is a plate with a lot of problem and it will surely fail again


and this answered me


Dear Customer,

We are only the warranty repair/replace center and do not carry new product in stock.

Our technician will repair the product first, if they try to repair the product and it is unrepairable they will replace with the same model product refurbished/like new condition.

We do not offer any model upgrade option.






I just hope the repair is good and the plate does not fail

 

[aQi]

By looking at the images it is clear that they tried to fix the card. However failed. Its unclear that if it still give display output.
You are not the only one. I did purchased couple of motherboards out of which one had to be RMA. The situation was the same. I shipped them internationally and they returned me the board saying its physically damaged warranty void.

Anyways if you are a local and gigabyte cant validate as you can, take them to the consumer court (if that happens to exist there)