Gigabyte RMA screwed me over?

[NdMk2o1o]

So where the hell is the gigabyte rep? lots of people read these forums so stay silent at your peril or be a good company and speak up, shoddy practices...

 

[OneMoar]

Do not use USPS flat-rate to ship electronics
come on people this is common sense you have a 300 to 600 dollar card and you cheap out on shipping it
interior packaging only does so much and I can tell you right now that WAS shipping damage and WAS from being dropped
the box crushed and the foam gave
you need to realize that packages routinely get thrown,kicked dropped from 4 or 6 feet in the air and are expected to survive

 

[atlvianj06]

Do not use USPS flat-rate to ship electronics
come on people this is common sense you have a 300 to 600 dollar card and you cheap out on shipping it
interior packaging only does so much and I can tell you right now that WAS shipping damage and WAS from being dropped
the box crushed and the foam gave
you need to realize that packages routinely get thrown,kicked dropped from 4 or 6 feet in the air and are expected to survive

No way damaged from shipping. the damage is to the exact same spot on the back end/ underside of the PCB card from 2 different packages, from 2 different shippers and 2 different amounts of packing materials used, but the damage is almost identical. No way this was shipping, besides, mine was packed with 4 cards to a box- all oriented the same exact way PCB down and facing same direction, yet there were 2 different cards damaged from 2 different dents on opposite sides of the box, one a dent one a puncture in the same box, that is 3 cards with 3 separate dents/punctures all resulting in the same typical type of damage. AND the OP had no visible damage to the outside or inside of their box. The odds are astronomical they were all 3 accidents.

 

[AsRock]

No way damaged from shipping. the damage is to the exact same spot on the back end/ underside of the PCB card from 2 different packages, from 2 different shippers and 2 different amounts of packing materials used, but the damage is almost identical. No way this was shipping, besides, mine was packed with 4 cards to a box- all oriented the same exact way PCB down and facing same direction, yet there were 2 different cards damaged from 2 different dents on opposite sides of the box, one a dent one a puncture in the same box, that is 3 cards with 3 separate dents/punctures all resulting in the same typical type of damage. AND the OP had no visible damage to the outside or inside of their box. The odds are astronomical they were all 3 accidents.

Not really, as fishy as it sounds it still be who shipped the items as i remember when i was living in the UK and used to travel down south for work how the boxes are thrown to person to belt is beyond believable.

Yet another reason i keep the card original boxes.

 

[HTC]

Not really, as fishy as it sounds it still be who shipped the items as i remember when i was living in the UK and used to travel down south for work how the boxes are thrown to person to belt is beyond believable.

Yet another reason i keep the card original boxes.

I have that habit as well.

I once sold a samtron 19 inch CRT monitor after having it for over 3 years: was sent to it's new owner in it's original box by registered mail.

Have pretty much all the boxes of the current PC hardware i have in my house: from video cards, PSUs, processors, monitors, and even printers and UPSs. Should i need to send something over the mail for whatever reason, it goes in the original box it came in.

 

[Caring1]

Not really, as fishy as it sounds it still be who shipped the items as i remember when i was living in the UK and used to travel down south for work how the boxes are thrown to person to belt is beyond believable.

Yet another reason i keep the card original boxes.

I used to work sorting mail, and the parcel guys tossed boxes around, there too.
Ideally they should have all been placed down gently and stacked or positioned, but it was more productive to throw them.

 

[AsRock]

Well that's what happens when you underpay and hire young people, and at the place i was at your only there for a week give or take so no come back.

 

[R-T-B]

Do not use USPS flat-rate to ship electronics

That's pretty much the only way I ship, especially when going international. And I have yet to have one incident. I've shipped as far away as Russia and Chile...

That said, I pack the internals very carefully.

 

[bubbleawsome]

I shipped my card back in the retail box and it still came back dead once and broken once. I ain't doing that again.

 

[OneMoar]

That's pretty much the only way I ship, especially when going international. And I have yet to have one incident. I've shipped as far away as Russia and Chile...

That said, I pack the internals very carefully.

and double boxing is a must boxes will be kicked thrown dropped and thats not even counting what evils happen once a package hits a distribution center and gets on one of the conveyors-o-death
the proper packaging for PCBS is this

BOX > BOX/hardfoam > softfoam > bubble wrap > esdbag > card/board

 

[Estaric]

Everyon has there opinions, iv never had issue with gigabyte. And ill always take them over any other company if i have the chance.

 

[thesmokingman]

The box does not look damaged in the pictures as well. I sure as hell never dropped the card! What do you guys recommend I do next?
Here are the pictures the RMA sent me:

That pcb suffered blunt force trauma. Someone dropped it on a corner. There's no way to get that type of damage while not completely destroying the ship packaging. The pcb has to hit something harder than itself to splinter. Imo. Gigafail is failing yet again. Whether its some idiot tech who dropped your card or they damaged it to deny warranty who knows, but what I feel is that there's no way in hell that pcb was damaged in shipping. There is no damage to the cooler or card except for one pin point spot. That's unpossible!