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- Oct 12, 2024
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A recall seems to me to be the only reasonable solution. Asking customers to hope that the products they purchased haven't been degraded is placing the burden on them for the corporation's failure to produce a reliable product. The wasted time and energy of customers in dealing with this issue is already a burden, and that includes the RMA process. Intel should offer a rebate in addition to the recall to compensate for that.
Unfortunately, corporations have been allowed to get away with inadequate solutions. Apple, for instance, refused to replace Nvidia GPU daugherboards for its MacBook Pro laptops (with a redesign that corrects the problem) when it became clear that the lead-free solder formulation was a ticking time bomb. Any owner of one of these machines could have Apple replace the daughterboard but the replacement would have a defective GPU. That kind of solution would never happen under proper governance. It only happens when government is inadequate. There were even reports, which I cannot confirm, that Apple would use used parts to replace failed daughterboards.
I do not believe any corporation that sold any laptops using those Nvidia GPUs with the defective solder was required to do a recall, nor did any choose to do the right thing. (I don't think Nvidia was to blame for the situation, as it was the solder that was defective, not the GPUs, although I don't know the origin of the solder spec. It could have been with Nvidia. Regardless, when a product ships with a defective part, such as a vehicle with faulty airbags, the producer of the product has to do a recall.)
As long as governments side with corporations over consumers these sorts of "fixes" will be in. It is true that the issue may be fixed, when it comes to unused parts. When it comes to used parts, though, only a recall is an actual fix.
Unfortunately, corporations have been allowed to get away with inadequate solutions. Apple, for instance, refused to replace Nvidia GPU daugherboards for its MacBook Pro laptops (with a redesign that corrects the problem) when it became clear that the lead-free solder formulation was a ticking time bomb. Any owner of one of these machines could have Apple replace the daughterboard but the replacement would have a defective GPU. That kind of solution would never happen under proper governance. It only happens when government is inadequate. There were even reports, which I cannot confirm, that Apple would use used parts to replace failed daughterboards.
I do not believe any corporation that sold any laptops using those Nvidia GPUs with the defective solder was required to do a recall, nor did any choose to do the right thing. (I don't think Nvidia was to blame for the situation, as it was the solder that was defective, not the GPUs, although I don't know the origin of the solder spec. It could have been with Nvidia. Regardless, when a product ships with a defective part, such as a vehicle with faulty airbags, the producer of the product has to do a recall.)
As long as governments side with corporations over consumers these sorts of "fixes" will be in. It is true that the issue may be fixed, when it comes to unused parts. When it comes to used parts, though, only a recall is an actual fix.
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