LOL ASUS says this is $200 in repair, Steve from gamers Nexus smokes ASUS, Steam Deck til I die boys!!!!

[Hyderz]

to my knowledge they have not run out of stock of the Deck OLED, and still haven't sold off the LCD models either, so I am not sure what is taking so long for them to expand out and start adding more countries slowly. I have no idea what their reasoning is, but yeah sorry about your luck over there.

my offer goes out to you too, one month I get to stay on your couch, and you get a free Deck OLED, but I require you to live near a beach.

lol thanks for the offer but I already have one

 

[maxfly]

I honestly have no idea why anyone would play russian roulette with Asus gear. My theory is they're trying to work their way through every...single... customer...until they reach their ultimate goal of pissing everyone off. Hahaha

 

[DAPUNISHER]

Yep our choices get smaller by the day sadly. Sapphire is apparently making motherboards now... hopefully they expand that and bring it to the West. I trust them for the most part. we def need more competition... so Sapphire coming in would be very welcome.

Sapphire has a long history of making AMD boards. Back in the early 2000s they had models with ATI IGP on the board. I think it was when I was obsessed with the nForce chipsets and messing around with overclocking the Nvidia IGP. Anyways here is a review of the Pure Platinum A75 from 2011 - https://hexus.net/tech/reviews/mainboard/31359-sapphire-pure-platinum-a75-motherboard/

And right on about GN. They have become the best consumer advocate out of all of the big channels.

 

[Kapone33]

The funny thing about this is Asus is the reason for my very first Thread and it pretty much was the same. I am pretty sure that was in 2017. For it to be 2024 and the exact same scenario happen, it speaks to what type of Company they are. They do make somewhat compelling MBs though.

 

[freeagent]

I play games on my Asus motherboard and on my iPhone if I get the hankering, no need for a steam deck here. I have not seen the video yet, but I am not surprised. Every big company is scratching for mad profits now, fuck the customer.

 

[Kapone33]

I play games on my Asus motherboard and on my iPhone if I get the hankering, no need for a steam deck here. I have not seen the video yet, but I am not surprised. Every big company is scratching for mad profits now, fuck the customer.

Unfortunately Asus has always been like this. Don't get me wrong I Iike their products too and the MB BIOS is one of the best.

 

[freeagent]

Maybe I will try MSI next *gag*

 

[Ferrum Master]

Not sure what's what... but manufacturer does not have any sort of warranty service locations besides few R/D points. They use contractors. I am not sure why people especially from US treat RMA like being sent to ASUS or whatever like in 1950ties... its sent to a authorized service location, contractor and they decide for most cases what's what and if not they create internal tickets and communicate with ASUS. They do multiple brands and services, you cannot live these days by doing only one type of repair.

Also it is a paid job, what did you expect the labor cost is? A price of a shitty pizza? 50-100$ with VAT depending on where you are on the planet, we all pay taxes and that price includes logistics, call center support, transport etc. Then the other BOM items leave what? A ~100?

Well the sensational video is too cherry picked, even at the start they don't start from top of the list what are all warranty void reasons. They picked on the minor flaw. Considering the fact they have changed TIM on those, because they had to make a YT video about it, ASUS strictly prohibits that, you take apart the unit and clean, change storage, RAM for laptops without cracking clips and plastic, but the thermal heatsink removal is a warranty VOID cause. There is no reason to change PTM7958 on those, it is absurd.

Seconds there is no policy how to treat customer induced damaged units afterwards, that leaves that service location is seriously a monkey service. But that is because of poor consumer protection laws. Here we cannot ship dissembled unit back unless asked, it ships as it was. If you screw up, service location partner covers it. That's it, no sensation, no video. It has NOTHING to do with ASUS.

 

[Shihab]

steam Deck 2 pre-order day 1 boys

Bruh, you can't complain about how corps treat their customers, and then go on saying you'd commit one of the worst actions contributing to the issue.

That reminds of another bone I have to pick with Valve

Isn't this like a general issue with Brazil? Iirc, you have some hostile regulations or something.

 

[Assimilator]

Not sure what's what... but manufacturer does not have any sort of warranty service locations besides few R/D points. They use contractors. I am not sure why people especially from US treat RMA like being sent to ASUS or whatever like in 1950ties... its sent to a authorized service location, contractor and they decide for most cases what's what and if not they create internal tickets and communicate with ASUS. They do multiple brands and services, you cannot live these days by doing only one type of repair.

Those contractors are ultimately paid and instructed by ASUS.

Also it is a paid job, what did you expect the labor cost is? A price of a shitty pizza? 50-100$ with VAT depending on where you are on the planet, we all pay taxes and that price includes logistics, call center support, transport etc. Then the other BOM items leave what? A ~100?

What does this have to do with the point GN is making?

Well the sensational video is too cherry picked, even at the start they don't start from top of the list what are all warranty void reasons. They picked on the minor flaw. Considering the fact they have changed TIM on those, because they had to make a YT video about it, ASUS strictly prohibits that, you take apart the unit and clean, change storage, RAM for laptops without cracking clips and plastic, but the thermal heatsink removal is a warranty VOID cause. There is no reason to change PTM7958 on those, it is absurd.

The law says it's your device and you can do whatever you want with it as long as you don't break it and then try to RMA it. GN didn't break anything by changing TIM and they didn't RMA it for thermal issues.

Seconds there is no policy how to treat customer induced damaged units afterwards, that leaves that service location is seriously a monkey service.

That, once again, ASUS chose to use.

But that is because of poor consumer protection laws.

Just because the USA has shitty consumer protection, doesn't justify ASUS being shitty to customers. Especially considering the price premium that ASUS charges for their products.

 

[Chomiq]

Bruh, you can't complain about how corps treat their customers, and then go on saying you'd commit one of the worst actions contributing to the issue.


Isn't this like a general issue with Brazil? Iirc, you have some hostile regulations or something.

Space Lynx is very selective, get used to it.

 

[Ferrum Master]

Those contractors are ultimately paid and instructed by ASUS.

There are Taiwan wet dreams made by ASUS and there are laws at your local service location dictated by your consumer laws. And service location is the mediator. Not ASUS. ASUS introduces you to documentation, part ordering system and service software stack and tools, not how to deal with law. They only care to pay less. That's end of the story.

There is a lot of hidden stuff here obviously. GN is pretty poor HW wise, some videos when looking how they solder and take apart things clearly tells there are very weak and unprofessional in this regard, and they don't care, their goal are clicks and make everything look legit but not totally work like it.

Not sure whats your point, if you missed I am also a paid contractor including for ASUS, and you don't know what's what for sure. They made sensational headline of nothing... that's the point. And ASUS isn't even really the main char here.

Just because the USA has shitty consumer protection, doesn't justify ASUS being shitty to customers.

Are you serious making a point about that? Or I didn't catch your sarcasm here?

 

[Knight47]

thank God we have Steve from GamersNexus holding the industry accountable. He has saved us from Intel, Newegg, EK, MSI, countless others, and now ASUS


View attachment 346968

sauce gamersnexus

time stamp:

1:48 mins in

@Chaitanya ty for linking this initially


STEAM DECK AND VALVE FOR LIFE BOYS!!! IFIXIT KITS ARE CHEAP, OPEN SOURCE REPAIRS FUCK YEAH BOYS!!! VALVE TIL I DIE WE RIDIN

Yeah, it took a long time for Valve to fix the 200MHz bug and now there's the other bug where the screen literally dies when battery goes to 0%. Not to mention the oled flicker.

 

[chrcoluk]

Yeah, it took a long time for Valve to fix the 200MHz bug and now there's the other bug where the screen literally dies when battery goes to 0%.

What 200mhz bug?

 

[Knight47]

What 200mhz bug?

Where the gpu is permanently stuck at 200mhz and cpu at 400mhz.

 

[Dorek]

In EU its a bit better since the retailer usually takes the hit and just replaces free of charge, thats at least my experience usually.

 

[Chrispy_]

I've never bothered hiding my dislike for ASUS the five years I've been here. I have bought hundreds of ASUS boards and quite a few laptops over the past 20+ years and obviously had to deal with their QC, build-quality, and even RMA service occasionally.

Just no. Unless you really really want that ASUS-exclusive product, see if you can find an alternative. Even ignoring the terrible support and this unsurprising fraud exposure, you're simply overpaying for a commodity item that's usually half-baked. Asus are too big a corporation to all paint with the same brush - there are some genuinely good flagship products coming out of them - but most of their stuff is inferior quality, inferior spec to the other three tier-one manufacturers at any given price. Not by a huge margin, mind you, but they are consistently the most expensive mainstream offering, and consistently mediocre with features, VRMs, cooling - all to increase the profit margins even further on their mediocre offerings.

MSI seem to play the fraudulent review samples game, but that doesn't really affect end users as reviewers like LTT, GN, and HUB seem to see right through that smoke show and call it out for what it is. The actual product and warranty is fine....

Gigabyte seems to be the boring option, which is no bad thing - and my few dealings with Asrock haven't given me enough data to really form a wider opinion, but the few TR4 and sTR4X boads I've had issues with were promptly replaced without drama.

 

[Ferrum Master]

there are were some genuinely good flagship products coming out of them

Let me fix you a bit.

 

[Assimilator]

There are Taiwan wet dreams made by ASUS and there are laws at your local service location dictated by your consumer laws. And service location is the mediator. Not ASUS. ASUS introduces you to documentation, part ordering system and service software stack and tools, not how to deal with law. They only care to pay less. That's end of the story.

There is a lot of hidden stuff here obviously. GN is pretty poor HW wise, some videos when looking how they solder and take apart things clearly tells there are very weak and unprofessional in this regard, and they don't care, their goal are clicks and make everything look legit but not totally work like it.

Not sure whats your point, if you missed I am also a paid contractor including for ASUS, and you don't know what's what for sure. They made sensational headline of nothing... that's the point. And ASUS isn't even really the main char here.



Are you serious making a point about that? Or I didn't catch your sarcasm here?

You still haven't explained how this isn't ultimately ASUS' responsibility, and therefore, ultimately their fault.

 

[Chrispy_]

Are the current gen ROG Zephyrus G14 laptops terrible or something? I've bought 2019 and 2023 models and thought them both great offerings - certainly a far better deal and more rounded products than their budget plastic rubbish in the sub-$£€1000 arena.

 

[Ferrum Master]

You still haven't explained how this isn't ultimately ASUS' responsibility, and therefore, ultimately their fault.

The contract says so. ASUS was not involved in any kind of direct decision making rejecting them warranty, even if they opened the ticket and did a QA, the final decision and arguments are made by the service location and they have the right to argue. It is totally their responsibility including to prove that the damages caused by GN are connected with the claimed problems. I can actually bet there are as they were confident to reject the warranty, usually service locations are very careful, if not, they got a monkey level service, were extremely unlucky, it happens. Techs get old, die, students come in, knowing nothing etc.

I don't even know why people tend to glue on the idea that warranty is so tied to the maker. RMA is totally different world, for the most part of the world even the maker doesn't cover the costs, but the distributor, it was bought on special terms, warranty periods etc, it can be so complicated sometimes who owes something and pays for the repair. They were so hasty wiggling those papers, those are only papers with some ASUS logos on those also.

Just grab some popcorn, I wanted to point out that GN ain't totally innocent here... they don't know how electronics service is being organised around the globe.

 

[Dr. Dro]

Isn't this like a general issue with Brazil? Iirc, you have some hostile regulations or something.

Not really no. Theere's a tax issue but it can usually be worked with. Most other things are readily available anyway.

 

[Shihab]

The contract says so.

Which contract are you referring to?
The one between Asus and the servicing firm? Not relevant to the consumer, no more than the contract Asus has with whomever supplies their printer toner. The second party is always responsible for its subcontractors to the first party.

The one between Asus and the end-user? The warranty text explicitly says it's Asus' responsibility. To quote:
"If the Product fails during normal and proper use within the Warranty Period, ASUS, at its discretion, will repair or replace the defective parts of the Product, or the Product itself, ..."

Not really no. Theere's a tax issue but it can usually be worked with. Most other things are readily available anyway.

Ah! Ok. My bad.
I vaguely recall some mess with Nintendo and Sony in the past. I guess I just took that as a rule.

 

[freeagent]

After some thought, I will continue to use Asus boards. Its all I buy from them anyways.

And iPhone too

These handheld game systems mean nothing to me, so in my world it is a none issue.

I haven't had to send anything back to Asus in over 15 years, Our relationship is fine.

 

[Assimilator]

The contract says so. ASUS was not involved in any kind of direct decision making rejecting them warranty, even if they opened the ticket and did a QA, the final decision and arguments are made by the service location and they have the right to argue. It is totally their responsibility including to prove that the damages caused by GN are connected with the claimed problems. I can actually bet there are as they were confident to reject the warranty, usually service locations are very careful, if not, they got a monkey level service, were extremely unlucky, it happens. Techs get old, die, students come in, knowing nothing etc.

I don't even know why people tend to glue on the idea that warranty is so tied to the maker. RMA is totally different world, for the most part of the world even the maker doesn't cover the costs, but the distributor, it was bought on special terms, warranty periods etc, it can be so complicated sometimes who owes something and pays for the repair. They were so hasty wiggling those papers, those are only papers with some ASUS logos on those also.

It.
Doesn't.
Matter.

How ASUS chooses to support its product warranties, and who it engages to do so, is not and never will be the concern of the consumer who purchased that product. The only thing that the consumer has to deal with is sending the product to an ASUS-contracted service centre to be replaced - that's it. If that service centre chooses to refuse a replacement for a reason that is contrary to the warranty terms, then ASUS - as the ultimate contractor of that service centre - is ultimately responsible for refusing that replacement. There are no ifs, ands or buts here and nobody is buying your pathetic attempts to divert blame from ASUS onto GN.