• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Mouse and keyboard function in BIOS but not in Windows 7

eidairaman1

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
44,077 (6.81/day)
Location
Republic of Texas (True Patriot)
System Specs
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
HTC

HTC

Joined
Apr 1, 2008
Messages
4,692 (0.76/day)
Location
Portugal
System Specs
System Name HTC's System
Processor Ryzen 5 5800X3D
Motherboard Asrock Taichi X370
Cooling NH-C14, with the AM4 mounting kit
Memory G.Skill Kit 16GB DDR4 F4 - 3200 C16D - 16 GTZB
Video Card(s) Sapphire Pulse 6600 8 GB
Storage 1 Samsung NVMe 960 EVO 250 GB + 1 3.5" Seagate IronWolf Pro 6TB 7200RPM 256MB SATA III
Display(s) LG 27UD58
Case Fractal Design Define R6 USB-C
Audio Device(s) Onboard
Power Supply Corsair TX 850M 80+ Gold
Mouse Razer Deathadder Elite
Software Ubuntu 20.04.6 LTS
eidairaman1 said:
And you still had an issue, could be mk or mobo fault

Has the bios been updated?
Click to expand...
Yup.

Thing is, net works fine in Ubuntu; just not in Windows.
 
Steve-007UK

Steve-007UK

Joined
Feb 19, 2009
Messages
1,880 (0.32/day)
Location
UK Warwickshire
System Specs
System Name PC-Chips
Processor AMD Ryzen 7 5700x3D
Motherboard Asus ROG Strix B550-F Gaming.
Cooling White arctic liquid freezer iii 360 a-rgb AIO.
Memory Patriot Viper 32gig dual channel 3600mhz
Video Card(s) PowerColor HellHound RX 7900 GRE OC.
Storage 2 Samsung 860 EVO's 500gig / 2TB crucial P3-NVME / WD-BLUE SN550 1TB M.2 / SP A55 512gig / 8TB HDD
Display(s) TCL 50-inch 4k TV freesync HDR
Case White NZXT H9 Flow Dual-Chamber
Audio Device(s) Realtek S1220A - Yamaha A-S501 AMP - Wharfedale diamond 9.1 speakers - Wharfedale SW150 sub
Power Supply EVGA SuperNOVA G6 750W 80+ Gold
Mouse Some cheap wireless thing
Keyboard Razer Cynosa lite
VR HMD Oculus Quest 2 128gig version
Software Windows 11 pro 64bit
Check device manager to see if any devices are not installed.
You might need to download lan drivers for the motherboard as sometimes windows does not have the drivers needed built in.
 
HTC

HTC

Joined
Apr 1, 2008
Messages
4,692 (0.76/day)
Location
Portugal
System Specs
System Name HTC's System
Processor Ryzen 5 5800X3D
Motherboard Asrock Taichi X370
Cooling NH-C14, with the AM4 mounting kit
Memory G.Skill Kit 16GB DDR4 F4 - 3200 C16D - 16 GTZB
Video Card(s) Sapphire Pulse 6600 8 GB
Storage 1 Samsung NVMe 960 EVO 250 GB + 1 3.5" Seagate IronWolf Pro 6TB 7200RPM 256MB SATA III
Display(s) LG 27UD58
Case Fractal Design Define R6 USB-C
Audio Device(s) Onboard
Power Supply Corsair TX 850M 80+ Gold
Mouse Razer Deathadder Elite
Software Ubuntu 20.04.6 LTS
Steve-007UK said:
Check device manager to see if any devices are not installed.
You might need to download lan drivers for the motherboard as sometimes windows does not have the drivers needed built in.
Click to expand...
The LAN drivers came with the MB's CD: installed all the drivers for USB / LAN / everything else, that came with that CD.

Still wouldn't work.
 
Red Hood

Red Hood

Joined
Feb 25, 2025
Messages
29 (1.26/day)
System Specs
Processor AMD Ryzen 5700X
Motherboard MSI X470
Cooling Assassin King 120
Memory 16GB DDR4
Video Card(s) 6700XT
Storage SK Hynix Platinum
Did you check for non installed devices as suggested by @Steve-007UK

Does device manager show any disabled devices or exclamation marks?

Edit - AFAIK windows 7 keys can still still be used to license windows 10 so you may be able to install windows 10 on that PC (asrock has windows 10 drivers for that board)
 
Last edited:
HTC

HTC

Joined
Apr 1, 2008
Messages
4,692 (0.76/day)
Location
Portugal
System Specs
System Name HTC's System
Processor Ryzen 5 5800X3D
Motherboard Asrock Taichi X370
Cooling NH-C14, with the AM4 mounting kit
Memory G.Skill Kit 16GB DDR4 F4 - 3200 C16D - 16 GTZB
Video Card(s) Sapphire Pulse 6600 8 GB
Storage 1 Samsung NVMe 960 EVO 250 GB + 1 3.5" Seagate IronWolf Pro 6TB 7200RPM 256MB SATA III
Display(s) LG 27UD58
Case Fractal Design Define R6 USB-C
Audio Device(s) Onboard
Power Supply Corsair TX 850M 80+ Gold
Mouse Razer Deathadder Elite
Software Ubuntu 20.04.6 LTS
Red Hood said:
Did you check for non installed devices as suggested by @Steve-007UK

Does device manager show any disabled devices or exclamation marks?

Edit - AFAIK windows 7 keys can still still be used to license windows 10 so you may be able to install windows 10 on that PC (asrock has windows 10 drivers for that board)
Click to expand...

- The 1st time, there were 4 "!", all BUS related (didn't install one of the drivers from the board's CD): that was with Wi-Fi.

- The 2nd time, there were no "!" or "?" (all drivers from the board's CD installed): that was with my net cable.

Both times, i couldn't get net access.

Unless she can't "work with Ubuntu", i don't plan to re-install Windows again as the main OS again.
 
LabRat 891

LabRat 891

Joined
Apr 18, 2019
Messages
2,666 (1.23/day)
Location
Olympia, WA
System Specs
System Name Sleepy Painter
Processor AMD Ryzen 5 3600
Motherboard Asus TuF Gaming X570-PLUS/WIFI
Cooling FSP Windale 6 - Passive
Memory 2x16GB F4-3600C16-16GVKC @ 16-19-21-36-58-1T
Video Card(s) MSI RX580 8GB
Storage 2x Samsung PM963 960GB nVME RAID0, Crucial BX500 1TB SATA, WD Blue 3D 2TB SATA
Display(s) Microboard 32" Curved 1080P 144hz VA w/ Freesync
Case NZXT Gamma Classic Black
Audio Device(s) Asus Xonar D1
Power Supply Rosewill 1KW on 240V@60hz
Mouse Logitech MX518 Legend
Keyboard Red Dragon K552
Software Windows 10 Enterprise 2019 LTSC 1809 17763.1757
HTC said:
My sister's PC has this problem, and thus doesn't work.

- Made sure both mouse and keyboard are on USB 2.0 ports (were originally on USB ports 3.0)
- Tried searching online for a fix but all that was suggested for "an easy fix" was make sure legacy USB was selected, which it is.
- Also tried clearing CMOS + loading defaults: same problem.

board: AsRock FM2A88X+ - https://www.asrock.com/mb/AMD/FM2A88X Extreme4+/
CPU: AMD A10-7850K - https://www.techpowerup.com/cpu-specs/a10-7850k.c1744

Both mouse and CPU work just fine in BIOS, but don't function @ all in Windows 7.

Any tips?
Click to expand...

90+/100 times I've seen this occur on 7, The USB and/or HID drivers are either missing/overridden or there's upper/lower filters applied in-registry.
Typically, caused by malware.

A totally clean full-reformat reinstall is the best course of action, IME.

Edit: I see you already did, and discovered 7 isn't so easy to find drivers for. Looks like you went Linux. Cool

HTC said:
How do i do that?
Click to expand...
Search "massgravel".
First result *should* be to a MSFT dev by the name of Massgrave, on GitHub.
Instructions and MSDN .ISO links are there.

If your sis can get used to Linux, the system will remain better-responsive for basic use.
But, you can put 7 back on it, you'll just have to manually find the drivers*. 10 and 11 'should' auto-find the drivers for Win7-era hardware, though.

*I copy-paste the Hardware ID string out of Device Manager into a search engine or Grok. Then, seek out as close as possible to a 1st party driver. Sometimes, the best or most recent driver, is from another board's support page, sometimes it's straight off the component's manufacturer's website...
 
Last edited:
  • Like
Reactions: HTC
You must log in or register to reply here.
Top