MSI GL62 6QF-628 Gaming Notebook (GTX 960M)

[Frick]

Opening up the laptop to add an SSD will void the warranty as one of the screws that needs to be removed is directly under a warranty sticker.

This is just horrible.

 

[Caring1]

so we must broke the warranty seal to upgrade the RAM?

Yes, there are no access hatches to remove, the entire base must be taken off.

 

[Chustro]

I don't know how to edit my last message so I post a new one:
I can confirm that you can replace the optical drive with an SSD with a caddy (it must be 9,5mm) so you can have a SATA SSD running alongside the HDD without breaking the warranty sticker. However, note that optical drive's SATA link is SATAII, not SATAIII

 

[Reaver101]

I have had this kick ass laptop for about 2 months and I love it. I just ordered the Samsung 950 pro PCI-E SSD for the empty M.2 slot that MSI left available. As for adding RAM or SSD, I talked to not 1 but 2 MSI reps about that and they both told me, "not to worry about the warranty sticker" that I'd still be covered under warranty unless I "damaged hardware". So I obviously am stoked.

 

[Reaver101]

I talked to 2 MSI reps about this. I initially called MSI support about the win10 BSoD. After it was all resolved I was asked if there was anything else, so I brought up adding a Samsung 950 Pro PCI-E SSD and 8 more gigs of RAM. He (MSI rep) said YES, no prob, I could and should. When I brought up the giant VOID warranty if removed sticker, I was told that I should just ignore the sticker and it would not affect my warranty "as long as I didn't damage anything" while installing the SSD or RAM. I even called back just to ask about adding the SSD and was told more oor less the same thing. Anyone else asked?

 

[crazyeyesreaper]

I talked to 2 MSI reps about this. I initially called MSI support about the win10 BSoD. After it was all resolved I was asked if there was anything else, so I brought up adding a Samsung 950 Pro PCI-E SSD and 8 more gigs of RAM. He (MSI rep) said YES, no prob, I could and should. When I brought up the giant VOID warranty if removed sticker, I was told that I should just ignore the sticker and it would not affect my warranty "as long as I didn't damage anything" while installing the SSD or RAM. I even called back just to ask about adding the SSD and was told more oor less the same thing. Anyone else asked?

Technically in the USA those warranty stickers are against the law however that doesn't stop vendors from using them or attempting to force the issue. MSI is a bit more lax but that can change at any time something worth keeping in mind no matter the make model or manufacturer.

 

[Warrgarbl]

Woops, somehow I wasn't notified of replies to this thread... As I mentioned earlier I work at a company that handles MSI support and I used to work on MSI repairs. Our service center disregards the warranty stickers. We are in no way obliged to deny warranty when those are broken. For us, it's more of a clue that the customer had his fingers inside the device, but it's not a basis for voiding the warranty. In Germany, at least, the stickers do not hold up in court. I suspect this holds true for most countries.

Actually, I have written to my technical contact at MSI about this a while back, and they confirmed our approach. So do not worry too much about the warranty seals, you'll only get into trouble if there are tool marks all over the device and its insides and something broke that is likely to break during (or following) "unprofessional" disassembly.